Spettabile assistenza Adobe, sono titolare di abbonamento Adobe Cloud per Photoshop Cc e Lightroom 5, ho cercato di fare l'upgrade a Lightroom cc ma pur risultando "aggiornato" nella creative cloud  il programma non si apre. Viene installata la cartella e

spettabile assistenza Adobe, sono titolare di abbonamento Adobe Cloud per Photoshop Cc e Lightroom 5, ho cercato di fare l'upgrade a Lightroom cc ma pur risultando "aggiornato" nella creative cloud  il programma non si apre. Viene installata la cartella e l'icona "Adobe Lightroom" ma il programma non si avvia. L'abbonamento è pagato regolarmente, il computer è un pc. Nella ditectory Windows>programmi>Adobe la cartella è presente ma il programma non dà segni di vita? Potete aiutarmi? Grazie, Stefano Dalla Pellegrina

Similar Messages

  • Hi , I just bought a Adobe Ligthroom 5 Software download card and looking to download LR5 but I cannot find a link for LR5 only goes to CC , so it's only Creative Cloud to download LR5 ?

    Hi , I just bought a Adobe Ligthroom 5 Software download card and looking to download LR5 but I cannot find a link for LR5 only goes to CC , so it's only Creative Cloud to download LR5 ?

    http://blogs.adobe.com/lightroomjournal/2014/07/lightroom-5-6-now-available.html

  • Adobe photoshop cc 2014 crashes at startup / GC driver up to date (nvidia 740M) / windows 8 / uninstalled software reinstalled disconnected creative cloud and reconnect /  nothing solved /error report ready to send

    Help
    in this for 3 and a half hours now and really nervous bout it.
    adobe photoshop cc 2014 crashes at startup /
    solely photoshop : lightroom illustrator indesign okay /
    GC driver up to date (nvidia 740M) /
    windows 8 /
    uninstalled software and reinstalled from creative cloud app /
    disconnected profil creative cloud and reconnect /
    moved preferences out /
    I just have installed a fresh OS windows 8 and nothing but the adobe apps /
    nothing solved /error report ready to send
    (edit)
    funny cannot send the image of the errors because i DO NOT have a photoshop working version !)
    (did the screen copy, exported in jpeg srgb  from illustrator)

    exported the error log from lightroom still not working as it seems like the file (it's a screenshot) is more than a 8mo size file !
    i ignored i was using a 8k screen till now
    please help
    Cheers,
    Arnaud.

  • I have purchased a new computer I have Lightroom 3 disc however I purchased an upgrade to lightroom 4 online so i don't have the disc. I have the serial number for lightroom 4 but don't know how to download the programme without the dics

    I have just purchased a new computer. Some time age I purchased Adobe Photoshop Lightroom 3 package which includes the disc. Since them I upgraded to 4 online without the disc .How do I upload without the dosc, I have the serial number for version 4 and have been using it on my old computer.

    You will need both License Keys the Lightroom 4 upgrade key and the Lightroom 3 key. You can download the latest LR 4.4.1 from the site below. Just make sure you get the appropriate one for your operating system.
    Adobe - Lightroom : For Macintosh
    Adobe - Lightroom : For Windows
    Install then you first enter the LR 4 upgrade serial number and then the LR 3 serial number when prompted.

  • Adobe creative cloud non funziona

    Buongiorno, quando viene lanciato creative cloud il programma si apre normalmente, ma non compaiono le app nè la possibilità di fare il login, la schermata è semplicemente vuota.
    Nel frattempo premiere CC ha smesso di funzionare poichè risulta esser uscito dalla versione di prova.
    Controllando il mio account sul sito di adobe però l'abbonamento risulta in regola ed i pagamenti tutti regolari.
    Come posso fare per risolvere il problema?
    Mi auguro riusciate a rispondermi il prima possibile perchè è davvero urgente.
    Grazie.

    Close the Creative Cloud application if it's running.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
    Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    Rename the opm.db file to opm_old.db
    Launch Creative Cloud

  • Non riesco ad installare adobe creative cloud perchè mi da sempre erorre 50

    ieri apro creative cloud per scaricare lightroom cc, ma mi chiedeva di aggiornare il creative cloud, ho dato ok ma dopo un pò mi diceva che l'aggiornamento era impossibile perche si era riscontrato un errore chiamato errore 50. ho pulito tutto con il cleaner tool adobe e ho riprovato ad installare il creative cloud. non è stato possibile perchè veniva sempre fuori errore 50. C'è una soluzione per ovviare a questa cosa? Grazie in anticipo a tutti coloro che vorranno aiutarmi.
    Lucio

    "Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

  • Adobe Creative Cloud Packager for macintosh fails

    Adobe Creative Cloud Packager for macintosh fails.
    The error log says "[ERROR] AdobePackageBuilder -  AdobePackageBuilder : SendPacket returned error : -1".
    I tried 4-5 times.
    Everything is downloaded (took about 14 Gb).
    I now have only 12Gb free space on my disk. Can that be the reason (will the packager need to make a copy of the downloaded stuff?).
    When I am done, how do I reclaim the space eaten by the packager?
    Seems like it is caching it at ~/Library/Application Support/Adobe/CCP, but will I manually have to delete that cache?
    I cannot find a menu entrance for doing so.
    Would be nice if the packager could use a mounted network disk as destination, but it seems not to discover these.
    /Peter Andersen

    Wanted to join in and say this has been happening to me too. I wiped every adobe file I could find, and used the cleaner too. Started over from scratch in a brand new user account.
    It's been about 7 days and I cannot get CCP to actually build a package. I've gotten a variety of messages but everything single time something fails. The new thing is that it says it fails on individual applications. So I disable them, and the error jumps to a new app. I can see that the .dmg's are fine and intact in ~/Library/Application Support/Adobe/CCP/
    Given the amount of time this has cost me I really wish I had purchased CS6 Master Collection for every workstation. From my perspective, Creative Cloud has been nothing more then a giant waste of time and effort. It's genuinely bad product from an IT management perspective. Why push off the job of building and installer onto the customer? I should just be able to download the full Master Collection dmg, and then turn on and off the apps I want. Instead I am stuck with a workstation down, and everyone using CC trials to work.

  • Trying to install Creative Cloud Desktop on windows 8.1, I've tried everything. Cloud Cleaner, removed all Adobe products from computer, ran in Administrator Deleted everything still get error code 1

    I've tried everything. Cloud Cleaner, removed all Adobe products from computer, ran in Administrator Deleted everything still get error code 1 noting in all the troubleshoots have helped.

    Error Code 1: "Failed to install" | Creative Cloud Desktop :
    https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

  • Adobe Creative Cloud on Windows + Adobe Acrobat - Keeps going into Demo mode

    Hi,
    Not sure my subject line is accurate, but here's my situation.
    I have Adobe Creative Cloud - Student Membership.
    I have it installed on my Macbook Pro on both the Mac OS X 10.9.2 and Windows 8.1 (Boot Camp) side.
    So this counts as two computers... I have not installed it on any other computer.  Nor have I attempted to sign in to it on any other computer.
    On the Mac side everything is fine.
    On the Windows side... Creative Cloud refuses to stay signed in.  Now, I don't mind clicking sign in and typing my password... it's annoying, but fine... I'll deal with it.
    What I do mind... is Acrobat closing after about 30-45 seconds while I'm in the middle of doing something.  I'll have set everything up and then bam the window closes, no warnings, no requests to save... NOTHING...
    So, I'll do it again... and again... it'll happen.  Eventually it asks me to sign back in and then I'm good for a while.  But it reverts to Demo mode saying I have no trial days left.  But, I'm a paying member!!!!  I shouldn't have to a) log in every day (or sometimes several times a day) or b) have my program literally close without warning while I'm working in it - and sometimes not being able to save the work I just did - and twice already stuff that I CAN'T get back (luckily nothing critical yet).
    Now the shutting down/closing issue seems to be only Acrobat.  The other apps seem to behave as long as I log in with the Creative Cloud systray app.
    Any suggestions???
    Thanks!

    MaxSvedlove please see You are no longer signed into your Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html for information on how to resolve your sign in difficulties.

  • Adobe Creative Cloud app not displaying already installed apps and can't install new apps Mac OS 10.9

    Hi,
    I've been using the new Adobe Creative Cloud 2014 for a couple weeks now perfectly fine, until yesterday. I use Photoshop, Illustrator, and After Effects quite extensively. This morning, I opened the Adobe CC app and all but Adobe Acrobat Pro show installed.  The other already installed apps have buttons to "install" but clicking this button shows the "Exit Code: 7 - Unable to complete Silent workflow" error in the logs. Ive tried disabling my Sophos antivirus program and restarted several times.  The already installed applications themselves seem to function normally, they open and work projects. I've even tried to uninstall one of the already installed programs (Bridge) and it fails to uninstall, saying I need to restart my computer and disengage my anti-virus, which I've done. I've uninstalled and reinstalled the Adobe CC app as well, and have the same result.  Help.

    So I've completed the solutions listed in the help article with no changes. Here is how it has gone with each solution listed in the article. Also, it is not clear in the article whether these steps are to be done in sequence or may solve the problem individually, but since Solution 1 fails for me, doing them in sequence was impossible.
    Solution 1: Mac OS: Run the uninstaller in the Applications/Utilities/Adobe Installers folder to remove the program listed as up-to-date.
    This does not work because uninstalling any of these applications does not work. As I stated in the post, the uninstaller for all of my adobe applications (photoshop, bridge, indesign etc) throws the same error each time saying I need to: restart my computer (done) close all applications (done) and disable my antivirus (done, which was fully engaged when I installed the apps originally with no issue) and disable my firewall (done, I don't use one). Not sure what I'm missing on that, plus its a real bummer that I need to reinstall all of my CC apps even if the uninstaller did work because my creative cloud app won't recoginize they've been installed.
    Solution 2: Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
    This did nothing.
    Solution 3: Download and install the latest version of Adobe Creative Cloud desktop app from Creative Cloud for desktop.
    This did nothing.
    Solution 4: See the steps listed in Solution 1 to remove all installed Adobe Creative software. Once all Adobe Creative software has been removed, use the CS Cleaner Tool to ensure a complete removal.  You can find details in Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
    This did not do much because I can't uninstall the software to begin with.
    What am I missing?

  • Adobe Creative Cloud App

    I had recently bought the monthly student plan for Adobe Photoshop CC.  I originally started with the free trial of Photoshop CC, and also got the creative cloud app for the desktop.  When I tried to start up Photoshop CC, I got a message saying that my free trial had timed out, and suggested that I join creative cloud, which I already had done.  I then uninstalled Adobe Photoshop CC, so that I could reinstall the full version of Photoshop.  I tried to open the creative cloud app on my desktop to get the Photoshop program, but it wouldn't load all the different programs.  So I uninstalled the desktop app for creative cloud.  Then I went to Adobe's website to reinstall the creative cloud app, and the same thing occured.  The creative cloud app would not load the different photoshop programs availaible for download.  I uninstalled the program again, but then I couldn't even try to install the creative cloud app again.  The page for the creative cloud on Adobe's website won't load either.  So now I can not download creative cloud or photoshop CC. 

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088

  • Adobe Creative Cloud Apps Installation Failed

    Everytime I try to download After Effects CC off of the application of Creative cloud, after 25%, the operation breaks and it says "Installation Failed" I re-installed the Creative cloud, restarted my computer, checked my internet connection, I don't know what seems to be the problem, Please help

    In that case, we need to re-install AAM as it seems to be an issue with that.
    > Download and install the Adobe Creative Suite Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
    > Extract and run it.
    > Select "e" for English.
    > Hit "Y" for Yes if asked.
    > Select Option 3 for Creative Cloud.
    > Then select Option 1 for Creative Cloud Installer.
    > Install the latest version of Adobe Application Manager from the link on the bottom right of this page: http://www.adobe.com/downloads/
    > Try to install the update now and check.

  • What time does adobe creative cloud auto update

    what time does adobe creative cloud auto update

    Hi There,
    There is no specific time for the update, whenever there is an update released and your machine is online it will  notify/try to update the app.
    Latest version of creative cloud has an option to always keep Creative Cloud up to date.
    However, you can disable it to manage it yourself, follow the step mentioned below.
    Launch creative cloud
    click on the gear icon to top left corner
    go to preference
    check always keep Creative Cloud up to date.
    Thanks,
    Atul Saini

  • When installing Adobe Creativ Cloud, gives error code: 205! Why? Have downloaded numerous times. Dmg!

    When installing Adobe Creativ Cloud, gives error code: 205! Why? Have downloaded numerous times. Dmg!

    Colegio Oswald please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve Error 205.

  • Adobe Illustrator appears as "installed and updated" on Creative Cloud but I cannot find the Application on my Computer (Windows)

    Creative Cloud is installed and working on my computer, nevertheless the Application "Adobe Illustrator" appears as "Installed and Updated" but it is physically NOT in my computer.
    I cannot find the Application in my computer, I installed Photoshop and other Apps, they are all to find in my PC, except Illustrator.
    I tried to uninstall Creative Cloud and all the Apps that I had, I re-installed creative cloud but still it showed "Adobe Illustrator" as "installed and updated", even if I have no Adobe illustrator folder on my Computer, it really does not exist in my computer.
    What is wrong with the Application?

    Klerica please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Adobe Illustrator.

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