Spiceworks showing a wrong IP address
Adding a screenshot...
Hi,
there are numerous posting about similar issue, but I believe mine is a bit different. Here are the symptoms:
- Server has a static address of ***.***.***.35
- SW shows this server with address ***.***.***.24
- Trying to ping the server within SW times out trying to ping *.24 address
- Launching the SW troubleshooter, it connects to server just fine, shows all the processes, memory, cpu correctly
- Bandwidth monitor shows current data
- re-scanning the device does not help
- Tickets for server being offline keeps getting generated - SO ANNOYING!
- Server address has NOT been changed since the SW install
- Server name resolves with correct address when pinging from the SW machine
- Spiceworks 7.4.00070 running on Win 2008 R2
This topic first appeared in the Spiceworks Community
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Hello,
We are using ISE for radius authentication. I have setup a new Cisco switch stack at one of our locations and setup the network device in ISE. Unfortunately, when trying to authenticate, the ISE logs show a failure of "Could not locate Network Device or AAA Client" The reason for this failure is the log shows it's coming from the wrong IP address. The IP address of the switch is 10.xxx.aaa.241, but the logs show it is 10.xxx.aaa.243. I have removed and re-added the radius configs on both ISE and the switch, but it still comes in as .243. There is another switch stack at that location (same model, IOS etc), that works properly.
The radius config on the switch:
aaa new-model
aaa authentication login default local
aaa authentication login Comm group radius local
aaa authentication enable default enable
aaa authorization exec default group radius if-authenticated
ip radius source-interface Vlanyy
radius server 10.xxx.yyy.zzz
address ipv4 10.xxx.yyy.zzz auth-port 1812 acct-port 1813
key 7 abcdefg
The log from ISE:
Overview
Event 5405 RADIUS Request dropped
Username
Endpoint Id
Endpoint Profile
Authorization Profile
Authentication Details
Source Timestamp 2014-07-30 08:48:51.923
Received Timestamp 2014-07-30 08:48:51.923
Policy Server ise
Event 5405 RADIUS Request dropped
Failure Reason 11007 Could not locate Network Device or AAA Client
Resolution Verify whether the Network Device or AAA client is configured in: Administration > Network Resources > Network Devices
Root cause Could not find the network device or the AAA Client while accessing NAS by IP during authentication.
Username
User Type
Endpoint Id
Endpoint Profile
IP Address
Identity Store
Identity Group
Audit Session Id
Authentication Method
Authentication Protocol
Service Type
Network Device
Device Type
Location
NAS IP Address 10.xxx.aaa.243
NAS Port Id tty2
NAS Port Type Virtual
Authorization Profile
Posture Status
Security Group
Response Time
Other Attributes
ConfigVersionId 107
Device Port 1645
DestinationPort 1812
Protocol Radius
NAS-Port 2
AcsSessionID ise1/186896437/1172639
Device IP Address 10.xxx.aaa.243
CiscoAVPair
Steps
11001 Received RADIUS Access-Request
11017 RADIUS created a new session
11007 Could not locate Network Device or AAA Client
5405
As a test, I setup a device using the .243 address. While ISE claims it authenticates, it really doesn't. I have to use my local account to access the device.
Any advice on how to resolve this issue would be appreciated. Please let me know if more information is needed.Well from the debug I would say there may be an issue with the addressing of the radius server on the switch.
radius-server host 10.xxx.xxx.xxx key******** <--- Make sure this address and Key matches what you have in ISE PSN and that switch. Watch for spaces in your key at the begining or end of the string.
What interface should your switch be sending the radius request?
ip radius source-interface VlanXXX vrf default
Here is what my debug looks like when it is working correctly.
Aug 4 15:58:47 EST: RADIUS/ENCODE(00000265): ask "Password: "
Aug 4 15:58:47 EST: RADIUS/ENCODE(00000265):Orig. component type = EXEC
Aug 4 15:58:47 EST: RADIUS(00000265): Config NAS IP: 10.xxx.xxx.251
Aug 4 15:58:47 EST: RADIUS/ENCODE(00000265): acct_session_id: 613
Aug 4 15:58:47 EST: RADIUS(00000265): sending
Aug 4 15:58:47 EST: RADIUS(00000265): Send Access-Request to 10.xxx.xxx.35:1645 id 1645/110, len 104
Aug 4 15:58:47 EST: RADIUS: authenticator 97 FB CF 13 2E 6F 62 5D - 5B 10 1B BD BA EB C9 E3
Aug 4 15:58:47 EST: RADIUS: User-Name [1] 9 "admin"
Aug 4 15:58:47 EST: RADIUS: Reply-Message [18] 12
Aug 4 15:58:47 EST: RADIUS: 50 61 73 73 77 6F 72 64 3A 20 [ Password: ]
Aug 4 15:58:47 EST: RADIUS: User-Password [2] 18 *
Aug 4 15:58:47 EST: RADIUS: NAS-Port [5] 6 3
Aug 4 15:58:47 EST: RADIUS: NAS-Port-Id [87] 6 "tty3"
Aug 4 15:58:47 EST: RADIUS: NAS-Port-Type [61] 6 Virtual [5]
Aug 4 15:58:47 EST: RADIUS: Calling-Station-Id [31] 15 "10.xxx.xxx.100"
Aug 4 15:58:47 EST: RADIUS: Service-Type [6] 6 Login [1]
Aug 4 15:58:47 EST: RADIUS: NAS-IP-Address [4] 6 10.xxx.xxx.251
Aug 4 15:58:47 EST: RADIUS(00000265): Started 5 sec timeout
Aug 4 15:58:47 EST: RADIUS: Received from id 1645/110 10.xxx.xxx.35:1645, Access-Accept, len 127
Aug 4 15:58:47 EST: RADIUS: authenticator 1B 98 AB 4F B1 F4 81 41 - 3D E1 E9 DB 33 52 54 C1
Aug 4 15:58:47 EST: RADIUS: User-Name [1] 9 "admin"
Aug 4 15:58:47 EST: RADIUS: State [24] 40
Aug 4 15:58:47 EST: RADIUS: 52 65 61 75 74 68 53 65 73 73 69 6F 6E 3A 30 61 [ReauthSession:0a]
Aug 4 15:58:47 EST: RADIUS: 30 63 66 65 32 33 30 30 30 31 46 37 30 37 35 33 [0cfe230001F70753]
Aug 4 15:58:47 EST: RADIUS: 44 46 45 35 46 37 [ DFE5F7]
Aug 4 15:58:47 EST: RADIUS: Class [25] 58
Aug 4 15:58:47 EST: RADIUS: 43 41 43 53 3A 30 61 30 63 66 65 32 33 30 30 30 [CACS:0a0cfe23000]
Aug 4 15:58:47 EST: RADIUS: 31 46 37 30 37 35 33 44 46 45 35 46 37 3A 50 52 [1F70753DFE5F7:PR]
Aug 4 15:58:47 EST: RADIUS: 59 49 53 45 30 30 32 2F 31 39 33 37 39 34 36 39 [YISE002/19379469]
Aug 4 15:58:47 EST: RADIUS: 38 2F 32 30 36 33 31 36 [ 8/206316]
Aug 4 15:58:47 EST: RADIUS(00000265): Received from id 1645/110
---------------------------------------------------------------------------------------------------------------This is after I added the incorrect Radius server address.
Aug 4 16:05:19 EST: RADIUS/ENCODE(00000268): ask "Password: "
Aug 4 16:05:19 EST: RADIUS/ENCODE(00000268):Orig. component type = EXEC
Aug 4 16:05:19 EST: RADIUS(00000268): Config NAS IP: 10.xxx.xxx.251
Aug 4 16:05:19 EST: RADIUS/ENCODE(00000268): acct_session_id: 616
Aug 4 16:05:19 EST: RADIUS(00000268): sending
Aug 4 16:05:19 EST: RADIUS(00000268): Send Access-Request to 10.xxx.xxx.55:1645 id 1645/112, len 104
Aug 4 16:05:19 EST: RADIUS: authenticator FC 94 BA 5D 75 1F 84 08 - E0 56 05 3A 7F BC FB BB
Aug 4 16:05:19 EST: RADIUS: User-Name [1] 9 "admin"
Aug 4 16:05:19 EST: RADIUS: Reply-Message [18] 12
Aug 4 16:05:19 EST: RADIUS: 50 61 73 73 77 6F 72 64 3A 20 [ Password: ]
Aug 4 16:05:19 EST: RADIUS: User-Password [2] 18 *
Aug 4 16:05:19 EST: RADIUS: NAS-Port [5] 6 7
Aug 4 16:05:19 EST: RADIUS: NAS-Port-Id [87] 6 "tty7"
Aug 4 16:05:19 EST: RADIUS: NAS-Port-Type [61] 6 Virtual [5]
Aug 4 16:05:19 EST: RADIUS: Calling-Station-Id [31] 15 "10.xxx.xxx.100"
Aug 4 16:05:19 EST: RADIUS: Service-Type [6] 6 Login [1]
Aug 4 16:05:19 EST: RADIUS: NAS-IP-Address [4] 6 10.xxx.xxx.251
Aug 4 16:05:19 EST: RADIUS(00000268): Started 5 sec timeout
Aug 4 16:05:23 EST: RADIUS(00000268): Request timed out
Aug 4 16:05:23 EST: RADIUS: Retransmit to (10.xxx.xxx.55:1645,1646) for id 1645/112
Aug 4 16:05:23 EST: RADIUS(00000268): Started 5 sec timeout
Aug 4 16:05:29 EST: RADIUS(00000268): Request timed out
Aug 4 16:05:29 EST: RADIUS: Retransmit to (10.xxx.xxx.55:1645,1646) for id 1645/112
Aug 4 16:05:29 EST: RADIUS(00000268): Started 5 sec timeout
Aug 4 16:05:33 EST: RADIUS(00000268): Request timed out
Aug 4 16:05:33 EST: %RADIUS-4-RADIUS_DEAD: RADIUS server 10.xxx.xxx.55:1645,1646 is not responding.
Aug 4 16:05:33 EST: %RADIUS-4-RADIUS_ALIVE: RADIUS server 10.xxx.xxx.55:1645,1646 is being marked alive.
Aug 4 16:05:33 EST: RADIUS: Retransmit to (10.xxx.xxx.55:1645,1646) for id 1645/112
Aug 4 16:05:33 EST: RADIUS(00000268): Started 5 sec timeout
Aug 4 16:05:38 EST: RADIUS(00000268): Request timed out
Aug 4 16:05:38 EST: RADIUS: Fail-over to (10.xxx.xxx.55:1645,1646) for id 1645/112
Aug 4 16:05:38 EST: RADIUS(00000268): Started 5 sec timeout
Aug 4 16:05:43 EST: RADIUS(00000268): Request timed out
Aug 4 16:05:43 EST: RADIUS: Retransmit to (10.xxx.xxx.55:1645,1646) for id 1645/112
Aug 4 16:05:43 EST: RADIUS(00000268): Started 5 sec timeout
Aug 4 16:05:48 EST: RADIUS(00000268): Request timed out
Aug 4 16:05:48 EST: RADIUS: Retransmit to (10.xxx.xxx.55:1645,1646) for id 1645/112
Aug 4 16:05:48 EST: RADIUS(00000268): Started 5 sec timeout
Aug 4 16:05:53 EST: RADIUS(00000268): Request timed out
Aug 4 16:05:53 EST: %RADIUS-4-RADIUS_DEAD: RADIUS server 10.xxx.xxx.55:1645,1646 is not responding.
Aug 4 16:05:53 EST: %RADIUS-4-RADIUS_ALIVE: RADIUS server 10.xxx.xxx.55:1645,1646 is being marked alive.
Aug 4 16:05:53 EST: RADIUS: Retransmit to (10.xxx.xxx.55:1645,1646) for id 1645/112
Aug 4 16:05:53 EST: RADIUS(00000268): Started 5 sec timeout
Aug 4 16:05:57 EST: RADIUS(00000268): Request timed out
Aug 4 16:05:57 EST: RADIUS: No response from (10.xxx.xxx.55:1645,1646) for id 1645/112
Aug 4 16:05:57 EST: RADIUS/DECODE: parse response no app start; FAIL
Aug 4 16:05:57 EST: RADIUS/DECODE: parse response; FAIL
This is a default template I use for all my devices routers or switches hope it helps. I have two PSN's that is why we have two radius-server host commands..
aaa authentication login vty group radius local enable
aaa authentication login con group radius local enable
aaa authentication dot1x default group radius
aaa authorization network default group radius
aaa accounting system default start-stop group radius
ip radius source-interface VlanXXX vrf default
radius-server attribute 6 on-for-login-auth
radius-server attribute 6 support-multiple
radius-server attribute 8 include-in-access-req
radius-server attribute 25 access-request include
radius-server dead-criteria time 30 tries 3
radius-server host xxx.xxx.xxx.xxx auth-port 1645 acct-port 1646 key *********
radius-server host xxx.xxx.xxx.xxx auth-port 1645 acct-port 1646 key *********
radius-server vsa send accounting
radius-server vsa send authentication
You can use this in the switch to test radius
test aaa group radius server 10.xxx.xxx.xxx <username> <password> -
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