Spinning Ball on loading content
Recently my Safari browser now hangs indefinitely when loading NY Times, Facebook and Yahoo Fantasy Sports pages. I think it is some sort of ad content that it is hanging on. I updated flash and no help, reset safari and empty cache. No help at all. Any other suggestions, this is really annoying especially since NY Times no longer can fully load up.
NY Times works fine for me, and I mention this only to indicate that it should work equally well for you. Perhaps some of your plug-ins are not up to date:
These are the downloads and the settings you need in order to view/hear/play pretty much everything that the net can throw at you: The setup described below has proved repeatedly successful on both PPC and Intel macs, but nothing in life carries a guarantee!
It is known to work in the great majority of cases with Safari 3.0.4, 3.1, 3.1.2, QT 7.3, 7.4.x and 7.5 and OS 10.4.11, and should also work with 10.5.4.
Download and install (or re-install even if you already had them) the latest versions, suitable for your flavor of Mac, of:
RealPlayer 11 for Mac from:
http://www.versiontracker.com/dyn/moreinfo/macosx/15540
Flip4Mac WMV Player from http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx (Windows Media Player for the Mac is no longer supported, even by Microsoft)
Perian from http://perian.org/
You should read this support page http://perian.org/#support in case you need to delete older codecs.
The latest version of Adobe FlashPlayer can be obtained from here:
http://www.adobe.com/shockwave/download/download.cgi?P1ProdVersion=ShockwaveFlash
(You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS.
Note that Adobe requires you to uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157
and also that you follow the instructions closely, such as closing ALL applications first before installing.
Some users have mentioned that the latest Flash Player versions (v.9.0.115.0 and 9.0.124.0) in some cases conflict with Leopard 10.5.4, and that they have needed to revert to v. 9.0.47. This can be downloaded from here:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14266&sliceId=1
But the latest version 10 of FlashPlayer seems to work fine.
You should also ensure that you have downloaded and installed the correct version for your Mac of Security Update 2008-007. (N.B. Security Updates require both a restart and a permission repair.)
In Macintosh HD/Library/Quicktime/ delete any files relating to DivX (Perian already has them). However it should be noted that Perian is not an internet plugin and will not play DivX files imbedded on a website. For that you will need the DivX Player browser plugin available from http://www.divx.com/divx/mac/
Now go to Safari Preferences/Security, and tick the boxes under Web Content (all 4 of them) to enable Java.
Lastly open Audio Midi Setup (which you will find in the Utilities Folder of your Applications Folder) and click on Audio Devices. Make sure that both Audio Input and Audio Output, under Format, are set to 44100 Hz, and that you have selected 'Built in Audio'.
Important: Now repair permissions and restart.
You should also consider having the free VLC Player from http://www.videolan.org/ in your armory, as this plays almost anything that DVD Player might not.
There is an additional 'fix' you could try if you are having problems with Flash and Quicktime, depending on which type of Mac you have:
On Intel Macs, make sure that you are not running Safari in Rosetta. You can check this, and change it, in the Get Info window.
On PPC Macs, go to the Hard Disk/Library/Internet Plug-Ins folder, and drag the file 'QuickTime Plugin.webplugin' to the desktop. Quit and restart Safari. If things have improved you can trash that file. If they haven't put it back, as the lack of this plug-in can cause QT content in some widgets to cease functioning.
And there is an additional kid on the block: SilverLight. Microsoft has created their own version of what a replacement for Flash could be. You can read more about it here:
http://silverlight.net/
So, if you go to any sites that have been designed for this new Silverlight stuff, you can download the plug-in from here (but make certain that you are downloading SilverLight v.1.0 for OS X (10.4.8 upwards) if you are using a PPC Mac. Version 2 only works with Intel Macs:
http://silverlight.net/GetStarted/
Recommendation: Close all applications before installing any of the above, repair permissions, reboot, and repair permissions again.
Similar Messages
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Firefox 18 on Mountain Lion. Frequently hangs for minutes with spinning ball, usually while a page is loading (status bar says "loading..." "waiting..."), but sometimes just while on the same page. Other tabs and windows are not useable, even though only one tab is waiting. I usually have 2-4 windows open with several tabs each. Behavior is no different in safe mode. This is making the browser unusable.
In the past this happened and I've reinstalled or created a new clean profile, but it always recurs.The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us! -
Mail won't load messages, spinning ball
Can't get my mail to load messages, shows it trying too but just spins. Can't get into my mail preferences either as I get the spinning ball and have to force quit mail. Any suggestions?
Have you tried rebuilding the mailbox? Select the account in your Inbox, then choose Mailbox > Rebuild and wait for it to finish. Then restart Mail and see if the problem continues.
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When I want to upload a calendar I made on iphoto it will not complete the upload part when I want to buy the calendar it gets about half way done then freezes up and the spinning ball starts up and nothing happens I have to shout down the imac to get it to stop.I need some help.
When I compose a photo album (using iphoto), I cannot order it
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Problem description:
Computer takes a long time to fire up. Spinning ball is seen during start up, sometimes when login dialog box, and sometimes after entering login password. My mac freeze often, especially when using Lightroom…. Help is much appreciated!
EtreCheck version: 2.0.11 (98)
Report generated 3. november 2014 kl. 01.23.41 CET
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2010) (Verified)
MacBook Pro - model: MacBookPro7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 2:49:19
Disk Information: ℹ️
Samsung SSD 840 EVO 500GB disk0 : (500,11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (260.35 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Configuration files: ℹ️
/etc/sysctl.conf - Exists
/etc/hosts - Count: 15
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/IPVanish.app
[not loaded] foo.tap (1.0) Support
[not loaded] foo.tun (1.0) Support
/Applications/LaCie Desktop Manager.app
[not loaded] com.LaCie.ScsiType00 (1.2.13 - SDK 10.5) Support
[not loaded] com.jmicron.driver.jmPeripheralDevice (2.0.4) Support
[not loaded] com.lacie.driver.LaCie_RemoteComms (1.0.1 - SDK 10.5) Support
[not loaded] com.oxsemi.driver.OxsemiDeviceType00 (1.28.13 - SDK 10.5) Support
/Applications/Private Eye.app
[loaded] com.radiosilenceapp.nke.PrivateEye (1 - SDK 10.7) Support
/Library/Application Support/HASP/kexts
[not loaded] com.aladdin.kext.aksfridge (1.0.2) Support
/System/Library/Extensions
[loaded] com.hzsystems.terminus.driver (4) Support
[not loaded] com.nvidia.CUDA (1.1.0) Support
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
[not loaded] com.sony.filesystem.prodisc_fs (2.3.0) Support
[not loaded] com.sony.protocol.prodisc (2.3.0) Support
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) Support
Startup Items: ℹ️
CUDA: Path: /System/Library/StartupItems/CUDA
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.adobe.AdobeCreativeCloud.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
[running] com.digitalrebellion.EditmoteListener.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.intego.backupassistant.agent.plist Support
[running] com.mcafee.menulet.plist Support
[invalid?] com.mcafee.reporter.plist Support
[loaded] com.nvidia.CUDASoftwareUpdate.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[running] com.orbicule.WitnessUserAgent.plist Support
[loaded] com.xrite.device.softwareupdate.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[invalid?] com.adobe.SwitchBoard.plist Support
[running] com.aladdin.aksusbd.plist Support
[failed] com.aladdin.hasplmd.plist Support
[running] com.edb.launchd.postgresql-8.4.plist Support
[loaded] com.google.keystone.daemon.plist Support
[running] com.intego.BackupAssistant.daemon.plist Support
[loaded] com.ipvanish.helper.openvpn.plist Support
[loaded] com.ipvanish.helper.pppd.plist Support
[invalid?] com.mcafee.ssm.ScanFactory.plist Support
[invalid?] com.mcafee.ssm.ScanManager.plist Support
[running] com.mcafee.virusscan.fmpd.plist Support
[loaded] com.mvnordic.mvlicensehelper.offline.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.orbicule.witnessd.plist Support
[loaded] com.radiosilenceapp.nke.PrivateEye.plist Support
[running] com.xrite.device.xrdd.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[invalid?] com.digitalrebellion.SoftwareUpdateAutoCheck.plist Support
[loaded] com.facebook.videochat.[redacted].plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
[running] com.spotify.webhelper.plist Support
User Login Items: ℹ️
Skype Program (/Applications/Skype.app)
GetBackupAgent Program (/Users/[redacted]/Library/Application Support/BeLight Software/Get Backup 2/GetBackupAgent.app)
PhoneViewHelper Program (/Users/[redacted]/Library/Application Support/PhoneView/PhoneViewHelper.app)
EarthDesk Core UNKNOWN (missing value)
Dropbox Program (/Applications/Dropbox.app)
AdobeResourceSynchronizer ProgramHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
i1ProfilerTray Program (/Applications/i1Profiler/i1ProfilerTray.app)
Internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 6.0 Support
Default Browser: Version: 600 - SDK 10.10
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
SiteAdvisor: Version: 2.0 - SDK 10.1 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
GarminGPSControl: Version: 3.0.1.0 Release - SDK 10.4 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User Internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 6.2 Support
F5 Inspection Host Plugin: Version: 6031.2010.0122.1 Support
f5 sam inspection host plugin: Version: 7000.2010.0602.1 Support
Safari Extensions: ℹ️
Facebook Cleaner
Better Facebook
SiteAdvisor
Incognito
Bing Highlights
YouTube5
AdBlock
YoutubeWide
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
CUDA Preferences Support
EarthDesk Support
Editmote Support
Flash Player Support
FUSE for OS X (OSXFUSE) Support
Growl Support
Java Support
Witness Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
13% taskgated
12% WindowServer
1% WitnessUserAgent
1% sysmond
1% Activity Monitor
Top Processes by Memory: ℹ️
327 MB com.apple.WebKit.WebContent
137 MB softwareupdated
94 MB Safari
82 MB VShieldScanner
82 MB Dock
Virtual Memory Information: ℹ️
65 MB Free RAM
1.58 GB Active RAM
1.54 GB Inactive RAM
647 MB Wired RAM
2.95 GB Page-ins
260 MB Page-outsYou have SCADS of extensions and the things running. McAfee, Intego, Orbicule, CleanMyMac, and others I've not ever even heard of. My first recommendation would be to remove all of these and see if things improve.
-
My MacPro is constantly frozen with the spinning ball
Can anyone please take a look at my system's configuration below, and maybe tell me why my system has slowed down and the dreaded spinning ball is a constant friend? Thanks for any help.
Hardware Information:
MacBook Pro (15-inch Early 2008)
MacBook Pro - model: MacBookPro4,1
1 2.4 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
GeForce 8600M GT - VRAM: 256 MB
System Software:
OS X 10.8.4 (12E55) - Uptime: 0 days 8:35:24
Disk Information:
WDC WD3200BEKT-00PVMT0 disk0 : (320.07 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Untitled (disk0s2) /: 319.21 GB (172.18 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
com.oxsemi.driver.OxsemiDeviceType00 (1.28.13)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.binaryage.asepsis.daemon.plist
[loaded] com.bombich.ccc.plist
[loaded] com.google.keystone.daemon.plist
[loaded] com.informer.mac.daemon.plist
[loaded] com.intego.BackupAssistant.daemon.plist
[loaded] com.klieme.TimeMachineScheduler.plist
[loaded] com.lacie.desktopmanager.service.plist
[failed] com.machangout.glims.loader.plist
[loaded] com.microsoft.office.licensing.helper.plist
[loaded] com.sheepsystems.CocoaPrivilegedHelper.plist
[loaded] com.timesoftware.timemachineeditor.backup-auto.plist
[loaded] com.timesoftware.timemachineeditor.helper.plist
[failed] com.torch.update.agent.plist
[loaded] com.trusteer.rooks.rooksd.plist
[failed] com.vmware.launchd.vmware.plist
[failed] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist
[loaded] net.sourceforge.MonolingualHelper.plist
[loaded] org.macosforge.xquartz.privileged_startx.plist
[not loaded] us.pandamonia.Bark-Helper.plist
Launch Agents:
[loaded] com.binaryage.asepsis.updater.plist
[loaded] com.google.keystone.agent.plist
[failed] com.hp.devicemonitor.plist
[loaded] com.hp.messagecenter.launcher.plist
[loaded] com.intego.backupassistant.agent.plist
[loaded] com.lacie.eventsactions.launcher.agent.plist
[failed] com.machangout.glims.agent.plist
[loaded] com.trusteer.rapport.rapportd.plist
[loaded] net.culater.SIMBL.Agent.plist
[loaded] org.macosforge.xquartz.startx.plist
User Launch Agents:
[loaded] ca.madefresh.BodegaAgent.plist
[failed] com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f 7ae.plist
[loaded] com.macupdate.desktop5.scanner.plist
[failed] com.mspot.aria.plist
[failed] com.spotify.webhelper.plist
[failed] com.yahoo.YahooContactSyncAgent.plist
User Login Items:
iTunesHelper
LDMStatusItem
TotalFinder
Android File Transfer Agent
3rd Party Preference Panes:
AppTrap
EyeConnect
Flash Player
Flip4Mac WMV
FUSE for OS X (OSXFUSE)
Launchpad-Control
Rapport
TimeMachineScheduler
Internet Plug-ins:
AmazonMP3DownloaderPlugin101750.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
Flip4Mac WMV Plugin.plugin
iPhotoPhotocast.plugin
JavaAppletPlugin.plugin
nplastpass.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
Silverlight.plugin
User Internet Plug-ins:
BlueStacks Install Detector.plugin
Dashlane.plugin
Picasa.plugin
SheepSystemsNPAPIPlugin.plugin
Bad Fonts:
None
Top Processes by CPU:
4% WindowServer
2% WebProcess
2% EtreCheck
1% fontd
0% Safari
0% PluginProcess
0% mds
0% syslogd
0% SystemUIServer
0% Finder
Top Processes by Memory:
791 MB WebProcess
205 MB Safari
147 MB PluginProcess
98 MB rapportd
74 MB Finder
61 MB WindowServer
37 MB mds
37 MB Dock
33 MB coreservicesd
20 MB CalendarAgent
Virtual Memory Statistics
551 MB Free RAM
1.88 GB Active RAM
1.15 GB Inactive RAM
446 MB Wired RAM
595 MB Page-ins
0 B Page-outsPlease read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click the line of text below on this page to select it:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
Step 2
Repeat with this line:
{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef
This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -ef
Step 4
ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of login items' | open -ef
Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.
You can then quit Terminal. -
Need Help! Mac Hangs Spinning Ball -ugh!
Problem description:
Macbook pro i7 750gb, 16gb ram. Computer running slow. Mac hangs repeatedly. Spinning ball appears as Running Mavericks. 250gb hard drive space free.
Below is a report of what's going on behind the scenes with my Macbook. I'm not sure exactly what to look for in regards to the data. Would someone please take a moment to help me with understanding what is going on with my mac?
EtreCheck version: 2.1.1 (104)
Report generated December 9, 2014 at 8:14:12 AM EST
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.8 GHz Intel Core i7 CPU: 2-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 0:19:8
Disk Information: ℹ️
APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
]\ (disk0s2) / : 749.30 GB (259.55 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS31N
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (1.7) [Support]
/System/Library/Extensions
[not loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) [Support]
[not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) [Support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) [Support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) [Support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) [Support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) [Support]
Startup Items: ℹ️
ParallelsTransporter: Path: /Library/StartupItems/ParallelsTransporter
ProTec6: Path: /Library/StartupItems/ProTec6
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Support]
[running] com.Logitech.Control Center.Daemon.plist [Support]
[invalid?] com.oracle.java.Java-Updater.plist [Support]
[running] com.tvmobili.artwork.plist [Support]
Launch Daemons: ℹ️
[failed] anacron.plist [Support] [Details]
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Support]
[invalid?] com.oracle.java.Helper-Tool.plist [Support]
[running] com.synium.cleanappdaemon.plist [Support]
[failed] com.tvmobili.tvmobilisvcd.plist [Support] [Details]
User Launch Agents: ℹ️
[running] .dat0131.000 (hidden) [Support]
/System/Library/CoreServices/Folder Actions Dispatcher.app/Contents/MacOS/Folder Actions Dispatcher /System/Library/CoreServices/Folder Actions Dispatcher.app/Contents/MacOS/Folder Actions Dispatcher
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.facebook.videochat.[redacted].plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support]
User Login Items: ℹ️
VMware Fusion Helper Application (/Applications/VMware Fusion.app/Contents/Library/VMware Fusion Helper.app)
Google Drive Application (/Applications/Google Drive.app)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
DirectorShockwave: Version: 11.5.9r615 [Support]
Mozillaplug: Version: 1.0
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
Google Earth Web Plug-in: Version: 6.1 [Support]
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.3.1.2 [Support]
Unity Web Player: Version: UnityPlayer version 2.6.1f3 [Support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.239 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 9.5.5 [Support]
CouponPrinter-FireFox_v2: Version: Version 1.1.6
GarminGpsControl: Version: 2.9.3.0 Release [Support]
Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 [Support]
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
User internet Plug-ins: ℹ️
fbplugin_1_0_3: Version: Unknown [Support]
iGetterBundle: Version: 2.8 [Support]
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
WebEx: Version: 1.0 [Support]
WebEx64: Version: 1.0 - SDK 10.5 [Support]
Safari Extensions: ℹ️
OpenIE
3rd Party Preference Panes: ℹ️
Déjà Vu [Support]
Flash Player [Support]
Flip4Mac WMV [Support]
Time Machine: ℹ️
Auto backup: YES
Destinations:
TOURO [Local]
Total size: 4.00 TB
Total number of backups: 22
Oldest backup: 2014-01-19 10:31:29 +0000
Last backup: 2014-12-02 14:13:04 +0000
Size of backup disk: Excellent
Backup size 4.00 TB > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
4% socketfilterfw
3% mds
3% Finder
3% chown
3% fseventsd
Top Processes by Memory: ℹ️
172 MB mds_stores
172 MB com.apple.WebKit.WebContent
120 MB com.apple.IconServicesAgent
86 MB Google Drive
69 MB Finder
Virtual Memory Information: ℹ️
13.53 GB Free RAM
1.59 GB Active RAM
407 MB Inactive RAM
1.66 GB Wired RAM
397 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 9, 2014, 08:28:00 AM tvmobilisvcd_2014-12-09-082800_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:27:49 AM tvmobilisvcd_2014-12-09-082749_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:27:38 AM tvmobilisvcd_2014-12-09-082738_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:27:28 AM tvmobilisvcd_2014-12-09-082728_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:27:18 AM tvmobilisvcd_2014-12-09-082718_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:27:06 AM tvmobilisvcd_2014-12-09-082706_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:26:56 AM tvmobilisvcd_2014-12-09-082656_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:26:48 AM tvmobilisvcd_2014-12-09-082648_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:26:36 AM tvmobilisvcd_2014-12-09-082636_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:26:26 AM tvmobilisvcd_2014-12-09-082626_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:26:17 AM tvmobilisvcd_2014-12-09-082617_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:26:01 AM tvmobilisvcd_2014-12-09-082601_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:25:52 AM tvmobilisvcd_2014-12-09-082552_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:25:43 AM tvmobilisvcd_2014-12-09-082543_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:25:33 AM tvmobilisvcd_2014-12-09-082533_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:25:18 AM tvmobilisvcd_2014-12-09-082518_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:25:00 AM tvmobilisvcd_2014-12-09-082500_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:24:43 AM tvmobilisvcd_2014-12-09-082443_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:24:26 AM tvmobilisvcd_2014-12-09-082426_Johns-MacBook-Pro.crash
Dec 9, 2014, 08:24:17 AM tvmobilisvcd_2014-12-09-082417_Johns-MacBook-Pro.crash
Dec 9, 2014, 07:55:56 AM Self test - passed
Dec 9, 2014, 01:02:32 AM tvmobilisvcd_2014-12-09-010232_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:02:18 AM tvmobilisvcd_2014-12-09-010218_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:02:07 AM tvmobilisvcd_2014-12-09-010207_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:01:53 AM tvmobilisvcd_2014-12-09-010153_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:01:43 AM tvmobilisvcd_2014-12-09-010143_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:01:32 AM tvmobilisvcd_2014-12-09-010132_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:01:19 AM tvmobilisvcd_2014-12-09-010119_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:01:08 AM tvmobilisvcd_2014-12-09-010108_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:00:57 AM tvmobilisvcd_2014-12-09-010057_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:00:44 AM tvmobilisvcd_2014-12-09-010044_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:00:34 AM tvmobilisvcd_2014-12-09-010034_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:00:24 AM tvmobilisvcd_2014-12-09-010024_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:00:12 AM tvmobilisvcd_2014-12-09-010012_Johns-MacBook-Pro.crash
Dec 9, 2014, 01:00:00 AM tvmobilisvcd_2014-12-09-010000_Johns-MacBook-Pro.crash
Dec 9, 2014, 12:59:50 AM tvmobilisvcd_2014-12-09-005950_Johns-MacBook-Pro.crash
Dec 9, 2014, 12:59:35 AM tvmobilisvcd_2014-12-09-005935_Johns-MacBook-Pro.crash
Dec 9, 2014, 12:59:23 AM tvmobilisvcd_2014-12-09-005923_Johns-MacBook-Pro.crash
Dec 9, 2014, 12:59:12 AM tvmobilisvcd_2014-12-09-005912_Johns-MacBook-Pro.crash
Dec 9, 2014, 12:58:51 AM tvmobilisvcd_2014-12-09-005851_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:26:42 AM tvmobilisvcd_2014-12-08-002642_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:26:32 AM tvmobilisvcd_2014-12-08-002632_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:26:22 AM tvmobilisvcd_2014-12-08-002622_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:26:10 AM tvmobilisvcd_2014-12-08-002610_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:25:59 AM tvmobilisvcd_2014-12-08-002559_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:25:48 AM tvmobilisvcd_2014-12-08-002548_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:25:38 AM tvmobilisvcd_2014-12-08-002538_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:25:29 AM tvmobilisvcd_2014-12-08-002529_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:25:18 AM tvmobilisvcd_2014-12-08-002518_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:25:08 AM tvmobilisvcd_2014-12-08-002508_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:24:57 AM tvmobilisvcd_2014-12-08-002457_Johns-MacBook-Pro.crash
Dec 8, 2014, 12:24:46 AM tvmobilisvcd_2014-12-08-002446_Johns-MacBook-Pro.crash
Dec 7, 2014, 11:09:58 PM tvmobilisvcd_2014-12-07-230958_Johns-MacBook-Pro.crash
Dec 7, 2014, 11:09:48 PM tvmobilisvcd_2014-12-07-230948_Johns-MacBook-Pro.crash
Dec 7, 2014, 11:09:34 PM tvmobilisvcd_2014-12-07-230934_Johns-MacBook-Pro.crash
Dec 7, 2014, 11:09:13 PM tvmobilisvcd_2014-12-07-230913_Johns-MacBook-Pro.crash
Dec 7, 2014, 11:08:58 PM tvmobilisvcd_2014-12-07-230858_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:25:30 PM tvmobilisvcd_2014-12-07-122530_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:25:20 PM tvmobilisvcd_2014-12-07-122520_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:25:08 PM tvmobilisvcd_2014-12-07-122508_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:24:57 PM tvmobilisvcd_2014-12-07-122457_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:24:47 PM tvmobilisvcd_2014-12-07-122447_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:24:29 PM tvmobilisvcd_2014-12-07-122429_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:24:03 PM tvmobilisvcd_2014-12-07-122403_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:23:52 PM tvmobilisvcd_2014-12-07-122352_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:23:41 PM tvmobilisvcd_2014-12-07-122341_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:23:28 PM tvmobilisvcd_2014-12-07-122328_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:23:12 PM tvmobilisvcd_2014-12-07-122312_Johns-MacBook-Pro.crash
Dec 7, 2014, 12:24:16 PM tvmobilisvcd_2014-12-07-122416_Johns-MacBook-Pro.crash
Dec 9, 2014, 12:59:03 AM tvmobilisvcd_2014-12-09-005903_Johns-MacBook-Pro.crashHere's what finally worked for me:
Try shutting down Safari, then delete the following:
/Users/<user>/Library/Caches/com.apple.Safari
/Users/<user>/Library/Caches/Metadata/Safari
/Users/<user>/Library/Preferences/com.apple.Safari.plist
/Users/<user>/Library/Preferences/com.apple.Safari.RSS.plist
/Users/<user>/Library/Safari
Well, I swore I did all those, maybe except the "/Users/<user>/Library/Caches/com.apple.Safari" one, but all is well now! Browsing great. Thanks! -
Safari SBD - spinning ball of death
Since upgrading to 10.6, Safari has become completely unusable. For every page load and every link clicked, it hangs and present the spinning ball of death for at least 10 seconds. I am pretty sure this is a Safari issue as FireFox continues to function normally. Following advice on this forum, I reset all cached content on Safari, manually deleted cache folders, deleted old application libraries as well as clear system and user cache. Problem is still present.
Looking at the stack, the problem seem to far deeper than caching issue. There seems to be some inherent issue with the mach messaging... not sure if Safari was altered to used grand central in 10.6, but if it was, that would explain the symptoms which is synonymous with deadlock in multicore execution.Make sure you have the latest [Java Update|http://www.apple.com/downloads/macosx/apple/application_updates/javaform acosx105update4.html], #4 installed.
It is for 10.5.7 and later.
Joe -
Imac spinning ball after update
Since last OS X update EVERYTHING I do causes the spinning ball. Cant listen to iTunes, it quits, typing this message I will get the spinning ball. Go on web, spinning ball, processes stop for up to a minute.
Anyone else have this issue and know how to fix ?
<Edited By Host>1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a general summary of what you need to do, if you choose to proceed:
☞ Copy a particular line of text to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.
If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
Part 1 of 8 done at … sec
Part 8 of 8 done at … sec
The test results are on the Clipboard.
Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
I have been having the problem with the spinning ball for some time, but it has worsened after installing Yosemite. Now it is extra slow and this ball comes on constantly. I mostly use my Mac for email and to surf the web (even if I don't have many tabs or programs open), and it comes up a lot. It also comes up frequently when opening files, etc. I also notice startup of my machine is super slow lately.. so I hate to shut this machine down now because it takes so long to reboot!
I did an Etrecheck analysis of my machine just now:
Problem description:
spinning ball often, sluggish computer
EtreCheck version: 2.1.8 (121)
Report generated February 4, 2015 at 11:36:17 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2010) (Technical Specifications)
MacBook Pro - model: MacBookPro7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 695
Video Information: ℹ️
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: one day 2:1:27
Disk Information: ℹ️
Hitachi HTS545025B9SA02 disk0 : (250.06 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.20 GB (207.65 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.BlackBerry.driver.USBCDCNCM (1.0.10 - SDK 10.7) [Click for support]
[loaded] com.rim.driver.BlackBerryUSBDriverInt (2.2.7 - SDK 10.7) [Click for support]
[loaded] com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.rane.driver.sixtyeight.10.6 (1.1.2f4) [Click for support]
[not loaded] com.rane.driver.sixtyone.10.6 (1.1.0f1 - SDK 10.6) [Click for support]
[not loaded] com.rane.driver.sixtytwo.10.6 (1.1.0f3 - SDK 10.6) [Click for support]
[not loaded] com.rane.driver.sl2.10.6 (1.0.1f3) [Click for support]
[not loaded] com.rane.driver.sl3.10.6 (1.3.2f6) [Click for support]
[not loaded] com.rane.driver.sl4.10.6 (1.0.1f2) [Click for support]
[loaded] com.serato.usb.kext (2.3.0) [Click for support]
Problem System Launch Agents: ℹ️
[killed] com.apple.AirPlayUIAgent.plist
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.printtool.agent.plist
[killed] com.apple.SafariNotificationAgent.plist
[killed] com.apple.security.cloudkeychainproxy.plist
[killed] com.apple.spindump_agent.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
11 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.periodic-daily.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.softwareupdate_download_service.plist
[killed] com.apple.softwareupdated.plist
[killed] com.apple.spindump.plist
[killed] com.apple.tccd.system.plist
[killed] com.apple.wdhelper.plist
11 processes killed due to memory pressure
Launch Agents: ℹ️
[loaded] com.citrix.AuthManager_Mac.plist [Click for support]
[running] com.citrix.ReceiverHelper.plist [Click for support]
[running] com.citrix.ServiceRecords.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.rim.BBLaunchAgent.plist [Click for support]
[running] com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist [Click for support]
[running] com.rim.PeerManager.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[running] com.rane.sixtyeight.daemon.plist [Click for support]
[running] com.rane.sixtyone.daemon.plist [Click for support]
[running] com.rane.sixtytwo.daemon.plist [Click for support]
[running] com.rane.sl2.daemon.plist [Click for support]
[running] com.rane.sl3.daemon.plist [Click for support]
[running] com.rane.sl4.daemon.plist [Click for support]
[running] com.rim.BBDaemon.plist [Click for support]
[not loaded] com.rim.nkehelper.plist [Click for support]
[running] com.rim.tunmgr.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flash Player: Version: 16.0.0.296 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
Audio Plug-ins: ℹ️
SeratoVirtualAudioPlugIn: Version: 1.0.11 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
SIXTY-EIGHT Audio Control Panel [Click for support]
Sixty-One Audio Control Panel [Click for support]
Sixty-Two Audio Control Panel [Click for support]
SL 2 Audio Control Panel [Click for support]
SL 3 Audio Control Panel [Click for support]
SL 4 Audio Control Panel [Click for support]
Tuxera NTFS [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
28% firefox
5% WindowServer
3% mds
2% hidd
1% sysmond
Top Processes by Memory: ℹ️
928 MB firefox
69 MB mds_stores
64 MB thunderbird
52 MB Finder
52 MB mds
Virtual Memory Information: ℹ️
525 MB Free RAM
1.31 GB Active RAM
1.10 GB Inactive RAM
716 MB Wired RAM
3.06 GB Page-ins
84 MB Page-outs
Diagnostics Information: ℹ️
Feb 4, 2015, 09:57:09 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-02-04-21 5709_[redacted].crash
Feb 4, 2015, 09:00:57 PM /Library/Logs/DiagnosticReports/firefox_2015-02-04-210057_[redacted].cpu_resour ce.diag [Click for details]
Feb 4, 2015, 01:37:48 AM /Library/Logs/DiagnosticReports/firefox_2015-02-04-013748_[redacted].cpu_resour ce.diag [Click for details]
Feb 3, 2015, 09:33:13 PM Self test - passed
Feb 2, 2015, 10:20:04 PM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-02-02-22 2004_[redacted].crash
Feb 2, 2015, 10:07:28 PM /Library/Logs/DiagnosticReports/firefox_2015-02-02-220728_[redacted].cpu_resour ce.diag [Click for details]When you have the problem, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
My macbook pro has a spinning ball on everything i do
since updating to yosemite everything i do has a spinning ball its driving me mad!! I have added 2gb more RAM and this made no difference today i started up in safe mode and it was fine not a ball spinning in sight, i repaired disk permissions, re started and back came the ball spinning
EtreCheck version: 2.1.2 (105)
Report generated 21 December 2014 21:06:18 GMT
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
6 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 6:34:43
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (355.85 GB free)
Encrypted AES-XTS Unlocked Converting
Core Storage: disk0s2 499.25 GB Online
OPTIARC DVD RW AD-5970H
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/MacX Video Converter Pro.app
[not loaded] com.digiarty.driver.goodSysAudioCapture (1 - SDK 10.8) [Support]
/System/Library/Extensions
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Support]
Launch Agents: ℹ️
[not loaded] com.trusteer.rapport.rapportd.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.cleverfiles.cfbackd.plist [Support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.regularrateandrhythm.rowmotehelperaide.plist [Support]
[running] com.trusteer.rooks.rooksd.plist [Support]
User Launch Agents: ℹ️
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Support]
[running] com.nchsoftware.expressinvoice.agent.plist [Support]
[running] com.nchsoftware.inventoria.agent.plist [Support]
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
Default Browser: Version: 600 - SDK 10.10
Safari Extensions: ℹ️
searchExt-1
3rd Party Preference Panes: ℹ️
Flash Player [Support]
FUSE for OS X (OSXFUSE) [Support]
Trusteer Endpoint Protection [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 143.03 GB
Destinations:
TOSHIBA EXT [Local]
Total size: 999.49 GB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Adequate
Backup size 999.49 GB > (Disk used 143.03 GB X 3)
Top Processes by CPU: ℹ️
5% WindowServer
4% SystemUIServer
2% corestoraged
2% mds_stores
2% launchd
Top Processes by Memory: ℹ️
271 MB mds_stores
187 MB softwareupdated
90 MB Finder
84 MB CalendarAgent
77 MB WindowServer
Virtual Memory Information: ℹ️
1.45 GB Free RAM
3.16 GB Active RAM
446 MB Inactive RAM
1.39 GB Wired RAM
1.92 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 21, 2014, 04:35:46 PM com.apple.AmbientDisplayAgent_2014-12-21-163546_Papesmac.crash
Dec 21, 2014, 02:32:32 PM Self test - passed
Dec 21, 2014, 01:22:26 PM ScreenSaverEngine_2014-12-21-132226_Papesmac.cpu_resource.diag [Details]
Dec 21, 2014, 12:55:00 PM ScreenSaverEngine_2014-12-21-125500_Papesmac.cpu_resource.diag [Details]
Dec 20, 2014, 01:42:01 AM com.apple.WebKit.Plugin.64_2014-12-20-014201_Papesmac.crash
Dec 19, 2014, 05:54:45 PM com.apple.WebKit.Plugin.64_2014-12-19-175445_Papesmac.crash
Dec 19, 2014, 05:50:16 PM com.apple.WebKit.Plugin.64_2014-12-19-175016_Papesmac.crash
Dec 18, 2014, 10:22:47 PM callservicesd_2014-12-18-222247_Papesmac.crashStart time: 20:12:46 12/22/14
Model Identifier: MacBookPro8,1
System Version: OS X 10.10.1 (14B25)
Kernel Version: Darwin 14.0.0
Time since boot: 2:54
Root access: No
Memory
BANK 0/DIMM0:
Size: 4 GB
Speed: 1333 MHz
Status: OK
Manufacturer: 0x85F7
BANK 1/DIMM0:
Size: 2 GB
Speed: 1333 MHz
Status: OK
Manufacturer: 0x80CE
SATA
TOSHIBA MK5065GSXF
FileVault: On Encryption in progress: Percent completed = 8586
Diagnostic reports
2014-12-19 callservicesd crash
2014-12-19 garcon crash
2014-12-21 com.apple.WebKit.Plugin.64 crash x3
2014-12-22 com.apple.AmbientDisplayAgent crash
Shutdowns
Dec 17 20:21:06 cause: -60
Dec 21 14:11:17 cause: -60
Log
Dec 21 16:37:20 process CleanMyMac 2[726] caught causing excessive wakeups. Observed wakeups rate (per sec): 3435; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 46552
Dec 21 16:39:11 process CleanMyMac 2[726] caught causing excessive wakeups. Observed wakeups rate (per sec): 696; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 4775722
Dec 21 20:54:25 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.908: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Dec 21 20:54:26 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.908: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Dec 21 21:53:38 com.macpaw.CleanMyMac2Helper.diskSpaceWatcher: Service exited with abnormal code: 1
Dec 21 22:53:54 com.macpaw.CleanMyMac2Helper.diskSpaceWatcher: Service exited with abnormal code: 1
Dec 21 23:20:12 com.apple.ucupdate.plist: Service exited with abnormal code: 1
Dec 21 23:20:40 utun_start: ifnet_disable_output returned error 12
Dec 21 23:26:31 utun_start: ifnet_disable_output returned error 12
Dec 21 23:27:47 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.290: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Dec 21 23:27:47 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.290: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Dec 21 23:59:45 com.apple.ucupdate.plist: Service exited with abnormal code: 1
Dec 22 00:00:15 utun_start: ifnet_disable_output returned error 12
Dec 22 00:45:08 utun_start: ifnet_disable_output returned error 12
Dec 22 00:45:48 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.282: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Dec 22 00:45:48 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.282: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Dec 22 01:45:23 com.macpaw.CleanMyMac2Helper.diskSpaceWatcher: Service exited with abnormal code: 1
Dec 22 17:20:23 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.255: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Dec 22 17:20:23 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.255: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Dec 22 17:20:24 utun_start: ifnet_disable_output returned error 12
Dec 22 17:45:01 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.638: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Dec 22 17:45:01 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.638: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Dec 22 18:45:06 com.macpaw.CleanMyMac2Helper.diskSpaceWatcher: Service exited with abnormal code: 1
Dec 22 19:32:09 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.6534: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Dec 22 19:32:09 com.apple.xpc.launchd.domain.pid.om.apple.photostream-agent.6534: Path not allowed in target domain: type = pid, path = /Applications/iPhoto.app/Contents/Frameworks/PhotoFoundation.framework/Versions /A/XPCServices/com.apple.PhotoApps.DevicePropertyReader.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Agents
com.nchsoftware.inventoria.agent
com.nchsoftware.expressinvoice.agent
com.macpaw.CleanMyMac2Helper.diskSpaceWatcher
com.apple.photostream-agent
com.apple.AirPortBaseStationAgent
Bundles
/System/Library/Extensions/JMicronATA.kext
- com.jmicron.JMicronATA
/System/Library/Extensions/UsbEthernetGadget.kext
- com.tomtom.driver.UsbEthernetGadget
/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component
- net.telestream.wmv.import
/Library/Internet Plug-Ins/Flash Player.plugin
- N/A
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
- com.apple.java.JavaAppletPlugin
/Library/Internet Plug-Ins/Silverlight.plugin
- com.microsoft.SilverlightPlugin
/Library/Internet Plug-ins Disabled/Flip4Mac WMV Plugin.plugin
- net.telestream.wmv.plugin
/Library/Internet Plug-ins Disabled/SharePointBrowserPlugin.plugin
- com.microsoft.sharepoint.browserplugin
/Library/Internet Plug-ins Disabled/SharePointWebKitPlugin.webplugin
- com.microsoft.sharepoint.webkitplugin
/Library/PreferencePanes/Flash Player.prefPane
- com.adobe.flashplayerpreferences
/Library/PreferencePanes/OSXFUSE.prefPane
- com.github.osxfuse.OSXFUSEPrefPane
/Library/PreferencePanes/RapportPreferences.prefPane
- com.trusteer.RapportPreferences
/Library/PreferencePanes Disabled/Flip4Mac WMV.prefPane
- net.telestream.wmv.prefpane
/Library/QuickTime/Flip4Mac WMV Advanced.component
- net.telestream.wmv.advanced
/Library/QuickTime/Flip4Mac WMV Export.component
- net.telestream.wmv.export
/Library/QuickTime/Flip4Mac WMV Import.component
- net.telestream.wmv.import
/Library/Spotlight Disabled/iBooksAuthor.mdimporter
- com.apple.MDImporter.iBooksAuthor
/Library/Spotlight Disabled/iWork.mdimporter
- com.apple.MDImporter.iWork
/Library/Spotlight Disabled/Microsoft Office.mdimporter
- com.microsoft.MDImporter.Office
Library/Caches/com.apple.Safari/Extensions/searchExt-1.safariextension
- com.conduit.safari
dylibs
/Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib
/Applications/Microsoft Office 2011/Office/OPF.framework/Versions/14/Resources/OPF_Common.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/Fm20.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/MicrosoftOLE2TypesLib.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RefEdit.dylib
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RichEdit.dylib
/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib
/Library/Frameworks/OSXFUSE.framework/Versions/A/Resources/Debug/libmacfuse_i32 .2.dylib.dSYM/Contents/Resources/DWARF/libmacfuse_i32.2.dylib
/Library/Frameworks/OSXFUSE.framework/Versions/A/Resources/Debug/libmacfuse_i64 .2.dylib.dSYM/Contents/Resources/DWARF/libmacfuse_i64.2.dylib
/Library/Frameworks/OSXFUSE.framework/Versions/A/Resources/Debug/libosxfuse_i32 .dylib.dSYM/Contents/Resources/DWARF/libosxfuse_i32.dylib
/Library/Frameworks/OSXFUSE.framework/Versions/A/Resources/Debug/libosxfuse_i64 .dylib.dSYM/Contents/Resources/DWARF/libosxfuse_i64.dylib
/Library/Rapport/bin/RapportDaishi.dylib
/Library/Rapport/bin/RapportKadkadai.dylib
/Library/Rapport/bin/RapportKadkadai538.dylib
/Library/Rapport/bin/RapportKobo6.dylib
/Library/Rapport/bin/RapportNichiren.dylib
/Library/Rapport/bin/RapportTanzan24.dylib
/Library/Rapport/bin/RapportTanzan27.dylib
/Library/Rapport/bin/RapportTanzan28.dylib
/Library/Rapport/bin/RapportTanzan29.dylib
/Library/Rapport/bin/RapportTanzan30.dylib
/Library/Rapport/bin/RapportTanzan31.dylib
/Library/Rapport/bin/RapportTanzan32.dylib
/Library/Rapport/bin/RapportTanzan33.dylib
/Library/Rapport/bin/RapportTanzan340.dylib
/Library/Rapport/bin/RapportTanzan36.dylib
/Library/Rapport/bin/RapportUtil1.dylib
/Library/Rapport/bin/RapportWKLibre534.dylib
/Library/Rapport/bin/RapportWKLibre537.dylib
/Library/Rapport/bin/RapportWKLibre538.dylib
/Library/Rapport/bin/RapportWR.dylib
/Library/Rapport/bin/librooksbas.dylib
/Library/Rapport/bin/librooksmce.dylib
/Library/Rapport/bin/trf.dylib
/Library/Rapport/store/exts/RapportGP/baseline/RapportGP.dylib
/Library/Rapport/store/exts/RapportMS/baseline/RapportMS.dylib
/Users/USER/Library/Application Support/Firefox/Profiles/key80sk8.default/gmp-gmpopenh264/1.1/libgmpopenh264.dy lib
/usr/lib/libenter.dylib
/usr/lib/libignitor.dylib
/usr/lib/sqlite/libtclsqlite3.0.dylib
/usr/local/lib/libosxfuse_i32.2.dylib
/usr/local/lib/libosxfuse_i64.2.dylib
Frameworks
/Applications/Microsoft Office 2011/Office/CalendarCore.framework
- com.microsoft.calendarcore.framework
/Applications/Microsoft Office 2011/Office/CocoaTooltipParser.framework
- com.microsoft.CocoaTooltipParser
/Applications/Microsoft Office 2011/Office/CocoaUI.framework
- com.microsoft.CocoaUI
/Applications/Microsoft Office 2011/Office/DocEx.framework
- com.microsoft.docex
/Applications/Microsoft Office 2011/Office/Gfx.framework
- com.microsoft.gfx
/Applications/Microsoft Office 2011/Office/IRM.framework
- com.microsoft.irm.framework
/Applications/Microsoft Office 2011/Office/MBURibbon.framework
- com.microsoft.ribbon
/Applications/Microsoft Office 2011/Office/MSXML.framework
- com.microsoft.msxml
/Applications/Microsoft Office 2011/Office/MViewLib.framework
- com.microsoft.mviewlib
/Applications/Microsoft Office 2011/Office/MetEx.framework
- com.microsoft.metex
/Applications/Microsoft Office 2011/Office/MicrosoftCSI.framework
- com.microsoft.csi
/Applications/Microsoft Office 2011/Office/MicrosoftCertificate.framework
- com.microsoft.certificate.framework
/Applications/Microsoft Office 2011/Office/MicrosoftChartPlugin.framework
- com.microsoft.chart
/Applications/Microsoft Office 2011/Office/MicrosoftCloudServices.framework
- com.microsoft.mbuCloudServices
/Applications/Microsoft Office 2011/Office/MicrosoftComponentPlugin.framework
- com.microsoft.mcp
/Applications/Microsoft Office 2011/Office/MicrosoftConversionLibrary.framework
- com.microsoft.converterlib
/Applications/Microsoft Office 2011/Office/MicrosoftCredui.framework
- com.microsoft.credui
/Applications/Microsoft Office 2011/Office/MicrosoftDDCS.framework
- com.microsoft.ddcs
/Applications/Microsoft Office 2011/Office/MicrosoftFBA.framework
- com.microsoft.fba
/Applications/Microsoft Office 2011/Office/MicrosoftFS.framework
- com.microsoft.mbufs
/Applications/Microsoft Office 2011/Office/MicrosoftMathFont.framework
- com.microsoft.mathfont
/Applications/Microsoft Office 2011/Office/MicrosoftMenuLibrary.framework
- com.microsoft.menulib
/Applications/Microsoft Office 2011/Office/MicrosoftOLE.framework
- com.microsoft.ole
/Applications/Microsoft Office 2011/Office/MicrosoftOLEAutomation.framework
- com.microsoft.oleautomation
/Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework
- com.microsoft.office
/Applications/Microsoft Office 2011/Office/MicrosoftOfficeDRM.framework
- com.microsoft.MicrosoftOfficeDRM
/Applications/Microsoft Office 2011/Office/MicrosoftOleo.framework
- com.microsoft.oleo
/Applications/Microsoft Office 2011/Office/MicrosoftPTLS.framework
- com.microsoft.msls3
/Applications/Microsoft Office 2011/Office/MicrosoftProofing.framework
- com.microsoft.proofing
/Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework
- com.microsoft.setupui
/Applications/Microsoft Office 2011/Office/MicrosoftWebServices.framework
- com.microsoft.webservices
/Applications/Microsoft Office 2011/Office/MicrosoftWizard.framework
- com.microsoft.wizard
/Applications/Microsoft Office 2011/Office/MicrosoftWlmFile.framework
- com.microsoft.wlmfile
/Applications/Microsoft Office 2011/Office/MsgrLibClient.framework
- com.microsoft.msgrlibclient
/Applications/Microsoft Office 2011/Office/Netlib.framework
- com.microsoft.netlib
/Applications/Microsoft Office 2011/Office/OPF.framework
- com.microsoft.outlook.capi.framework
/Applications/Microsoft Office 2011/Office/ObjCOPF.framework
- com.microsoft.entourage.objcopf.framework
/Applications/Microsoft Office 2011/Office/OfficeAddressBook.framework
- com.microsoft.officeart
/Applications/Microsoft Office 2011/Office/OfficeArt.framework
- com.microsoft.frameworks.officewindowlocalizer
/Applications/Microsoft Office 2011/Office/OfficeWindowLocalizer.framework
- com.microsoft.Oimg
/Applications/Microsoft Office 2011/Office/Oimg.framework
- com.microsoft.openxml.excel.lib
/Applications/Microsoft Office 2011/Office/Open XML for Excel.framework
- com.microsoft.outlook.core.framework
/Applications/Microsoft Office 2011/Office/OutlookCore.framework
- com.microsoft.outlook.legacy.framework
/Applications/Microsoft Office 2011/Office/OutlookLegacy.framework
- com.microsoft.frameworks.outlookpaletteitems
/Applications/Microsoft Office 2011/Office/OutlookPaletteItems.framework
- com.microsoft.outlookrightsframework
/Applications/Microsoft Office 2011/Office/OutlookRightsFramework.framework
- com.microsoft.powerplant
/Applications/Microsoft Office 2011/Office/PowerPlant.framework
- com.microsoft.powerplantcore
/Applications/Microsoft Office 2011/Office/PowerPlantCore.framework
- com.microsoft.igx
/Applications/Microsoft Office 2011/Office/SmartArt.framework
- com.microsoft.urlmon
/Applications/Microsoft Office 2011/Office/StdUrlMoniker.framework
- com.microsoft.threadpool
/Applications/Microsoft Office 2011/Office/ThreadPool.framework
- com.microsoft.uniscribe
/Applications/Microsoft Office 2011/Office/Uniscribe.framework
- com.microsoft.wlmgraphicsdevice
/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework
- com.microsoft.wlmkernel
/Applications/Microsoft Office 2011/Office/WLMGraphicsDevice.framework
- com.microsoft.wlmuser
/Applications/Microsoft Office 2011/Office/WLMKernel.framework
- com.microsoft.frameworks.winapiui
/Applications/Microsoft Office 2011/Office/WLMUser.framework
- com.microsoft.frameworks.wincrypto
/Applications/Microsoft Office 2011/Office/WinAPIUI.framework
- com.microsoft.frameworks.winhttp
/Applications/Microsoft Office 2011/Office/WinCrypto.framework
- com.microsoft.XPG
/Applications/Microsoft Office 2011/Office/WinHttp.framework
- com.microsoft.mbuinstrument
/Applications/Microsoft Office 2011/Office/XPG.framework
- com.microsoft.mbukernel
/Applications/Microsoft Office 2011/Office/mbuinstrument.framework
- com.microsoft.mbulocale
/Applications/Microsoft Office 2011/Office/mbukernel.framework
- com.microsoft.mbunamedstrings
/Applications/Microsoft Office 2011/Office/mbulocale.framework
- com.microsoft.mbustrings
/Applications/Microsoft Office 2011/Office/mbunamedstrings.framework
- com.microsoft.merp
/Applications/Microsoft Office 2011/Office/mbustrings.framework
- com.microsoft.molc.framework
/Applications/Microsoft Office 2011/Office/merp.framework
- com.microsoft.wlmstrings
/Applications/Microsoft Office 2011/Office/molc.framework
- com.divx.divxtoolkit
/Applications/Microsoft Office 2011/Office/wlmstrings.framework
- com.yourcompany.DivXInstallerUtilities
/Library/Frameworks/Adobe AIR.framework
- com.epson.EpsonInformationService
/Library/Frameworks/DivX Toolkit.framework
- com.github.osxfuse.framework
/Library/Frameworks/DivXInstallerUtilities.framework
- net.telestream.license
/Library/Frameworks/EpsonInformationService.framework
- com.eSellerate.EWSMac67108872
/Library/Frameworks/OSXFUSE.framework
- jp.co.canon.bsd.bjcommand2
/Library/Frameworks/TSLicense.framework
- jp.co.canon.bsd.bjessential2
/Library/Frameworks/TSLicense.framework/Versions/A/Resources/EWSMac-GC.framewor k
- jp.co.canon.bj.bjextddi
/Library/Printers/Canon/BJPrinter/Frameworks/BJCommand2.framework
- jp.co.canon.bj.bjpdelocalizedstring2
/Library/Printers/Canon/BJPrinter/Frameworks/BJEssential2.framework
- jp.co.canon.bj.print.BJPrinterUtility2
/Library/Printers/Canon/BJPrinter/Frameworks/BJExtDDI.framework
- jp.co.canon.bj.print.bjstatus2.a
/Library/Printers/Canon/BJPrinter/Frameworks/BJPDELocalizedString2.framework
- jp.co.canon.bj.bjtune
/Library/Printers/Canon/BJPrinter/Frameworks/BJPrinterUtility2.framework
- jp.co.canon.bsd.caddis.09
/Library/Printers/Canon/BJPrinter/Frameworks/BJStatus2.framework
- jp.co.canon.scangear.sgsm5.09.framework
/Library/Printers/Canon/BJPrinter/Frameworks/BJTune.framework
- com.epson.pic.framework
/Library/Printers/Canon/IJScanner/Frameworks/Caddis_09.framework
- com.eSellerate.EWSMac50726193
/Library/Printers/Canon/IJScanner/Frameworks/SGSM5_09.framework
/Library/Printers/EPSON/EPSON PIC Folder/PIC.framework
/Users/USER/Library/Frameworks/EWSMac.framework
App extensions
com.getdropbox.dropbox.garcon
Apps
/Applications/Dropbox.app
Contents of /Library/LaunchAgents/com.trusteer.rapport.rapportd.plist (checksum 527028763)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.trusteer.rapport.rapportd</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Rapport/bin/rapportd.app/Contents/MacOS/rapportd</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>WorkingDirectory</key>
<string>/Library/Rapport/bin</string>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>Umask</key>
<integer>18</integer>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.cleverfiles.cfbackd.plist (checksum 928112517)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist
PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN"
"http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Disabled</key><false/>
<key>Label</key><string>com.cleverfiles.cfbackd</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Application Support/CleverFiles/BackService.app/Contents/MacOS/cfbackd</string>
</array>
<key>OnDemand</key><false/>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.macpaw.CleanMyMac2.Agent.plist (checksum 2453449774)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.macpaw.CleanMyMac2.Agent</string>
<key>MachServices</key>
<dict>
<key>com.macpaw.CleanMyMac2.Agent</key>
<true/>
</dict>
<key>Program</key>
<string>/Library/PrivilegedHelperTools/com.macpaw.CleanMyMac2.Agent</string>
<key>ProgramArguments</key>
<array>
<string>/Library/PrivilegedHelperTools/com.macpaw.CleanMyMac2.Agent</string>
</array>
<key>Sockets</key>
<dict>
<key>MasterSocket</key>
<dict>
<key>SockFamily</key>
<string>Unix</string>
<key>SockPathMode</key>
<integer>438</integer>
...and 8 more line(s)
Contents of /Library/LaunchDaemons/com.regularrateandrhythm.rowmotehelperaide.plist (checksum 38763893)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.regularrateandrhythm.rowmotehelperaide</string>
<key>MachServices</key>
<dict>
<key>com.regularrateandrhythm.rowmotehelperaide</key>
<true/>
</dict>
<key>ProgramArguments</key>
<array>
<string>/Library/PrivilegedHelperTools/com.regularrateandrhythm.rowmotehelperai de</string>
</array>
</dict>
</plist>
Contents of /Library/LaunchDaemons/com.trusteer.rooks.rooksd.plist (checksum 1478412778)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.trusteer.rooks.rooksd</string>
<key>ProgramArguments</key>
<array>
<string>/Library/Rapport/bin/rooksd</string>
</array>
<key>RunAtLoad</key>
<true/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist (checksum 2932412100)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.macpaw.CleanMyMac2Helper.diskSpaceWatcher</string>
<key>ProgramArguments</key>
<array>
<string>/usr/bin/open</string>
<string>-F</string>
<string>-g</string>
<string>/Users/USER/Library/Application Support/CleanMyMac 2/CleanMyMac 2 Helper.app</string>
<string>--args</string>
<string>-watchDiskSpace</string>
</array>
<key>RunAtLoad</key>
<false/>
<key>StartInterval</key>
<integer>3600</integer>
</dict>
</plist>
Contents of Library/LaunchAgents/com.nchsoftware.expressinvoice.agent.plist (checksum 3470020450)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.nchsoftware.expressinvoice.agent</string>
<key>ProgramArguments</key>
<array>
<string>/Users/USER/Library/NCH Software/ExpressInvoice/ExpressInvoiceAgent</string>
<string>-service</string>
</array>
<key>OnDemand</key>
<false/>
<key>RunAtLoad</key>
<false/>
</dict>
</plist>
Contents of Library/LaunchAgents/com.nchsoftware.inventoria.agent.plist (checksum 817998165)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.nchsoftware.inventoria.agent</string>
<key>ProgramArguments</key>
<array>
<string>/Users/USER/Library/NCH Software/Inventoria/InventoriaAgent</string>
<string>-service</string>
</array>
<key>OnDemand</key>
<false/>
<key>RunAtLoad</key>
<false/>
</dict>
</plist>
Bad plists
/Library/Preferences/com.epson.Epson Customer Research Participation.UnInstallList.plist
/Library/Preferences/com.epson.Epson Event Manager.UnInstallList.plist
/Library/Preferences/com.epson.EPSON Scan.UnInstallList.plist
/Library/Preferences/com.epson.Epson Scanner ICA Driver.UnInstallList.plist
/Library/Preferences/com.epson.Epson Web Support.UnInstallList.plist
/Library/Preferences/com.epson.EpsonNet Config v4.UnInstallList.plist
/Library/Preferences/com.epson.Inkjet Printer Driver.UnInstallList.plist
/Library/Preferences/com.epson.PC-FAX Driver.UnInstallList.plist
Firewall: On
Safari extensions
Trovi Search for Safari
Restricted files: 1481
Lockfiles: 7
Elapsed time (s): 1521 -
Slow Mac with recurrent spinning ball of doom
Please help,
My Mac has always been slow since I had it and migrated my PC content to my Mac. I have run EtreCheck and hope that this might illuminate the cause of my issues, but worry that it may not. ANYTHING I ask the Mac to do will be slow and inevitably cause a spinning ball for a while. I have kept the system up to date. I have a lot of photos in iPhoto but can't imagine this can be the cause?
Any help is much appreciated. The Etrecheck output is below:
Many thanks.
Problem description:
Slow Mac with poor internet connectivity and recurrent spinning circle of doom
EtreCheck version: 2.1.6 (109)
Report generated 16 January 2015 20:09:37 GMT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,1
1 2.3 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 110
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1440 x 900
NVIDIA GeForce GT 650M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10.1 (14B25) - Time since boot: 10 days 7:54:28
Disk Information: ℹ️
APPLE HDD ST500LM012 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (226.60 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.Maps.pushdaemon.plist
[killed] com.apple.printtool.agent.plist
[killed] com.apple.scopedbookmarkagent.xpc.plist
[killed] com.apple.spindump_agent.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
8 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.AssetCacheLocatorService.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.periodic-daily.plist
[killed] com.apple.periodic-monthly.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.wdhelper.plist
[killed] com.apple.xpc.smd.plist
[killed] org.cups.cupsd.plist
11 processes killed due to memory pressure
Launch Agents: ℹ️
[running] com.mcafee.menulet.plist [Support]
[running] com.mcafee.reporter.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.bombich.ccchelper.plist [Support]
[invalid?] com.mcafee.ssm.ScanFactory.plist [Support]
[invalid?] com.mcafee.ssm.ScanManager.plist [Support]
[running] com.mcafee.virusscan.fmpd.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[running] com.oracle.java.JavaUpdateHelper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.f-secure.sync.BTCloud.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Mail Application (/Applications/Mail.app)
BT Cloud Application (/Applications/BT Cloud.app)
Internet Plug-ins: ℹ️
SiteAdvisor: Version: 2.0 - SDK 10.1 [Support]
FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 16.0.0.257 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
CitrixICAClientPlugIn: Version: 11.1.0 [Support]
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
Silverlight: Version: 5.1.30214.0 - SDK 10.6 [Support]
MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Support]
JavaAppletPlugin: Version: Java 7 Update 71 Check version
Safari Extensions: ℹ️
SiteAdvisor [Installed]
3rd Party Preference Panes: ℹ️
Citrix online plug-in [Support]
Flash Player [Support]
Java [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 272.28 GB
Destinations:
My Book [Local]
Total size: 2.00 TB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
Top Processes by CPU: ℹ️
6% WindowServer
1% BT Cloud
0% ocspd
0% fontd
0% AppleSpell
Top Processes by Memory: ℹ️
180 MB Mail
113 MB com.apple.WebKit.WebContent
103 MB BT Cloud
94 MB Safari
77 MB Google Chrome
Virtual Memory Information: ℹ️
41 MB Free RAM
1.18 GB Active RAM
1.16 GB Inactive RAM
918 MB Wired RAM
54.83 GB Page-ins
725 MB Page-outs
Diagnostics Information: ℹ️
Jan 16, 2015, 01:20:19 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-01-16-132019_[reda cted].crash1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts 1024 85 percent 20480 1 MB/s 25000 ports KiB/s DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH 25 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB 'com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx' '879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487' 51 5120 files 4 1000 25 5120 -\\t PlistBuddy{,' 2>&1'}' -c Print' OSBundleRequired 1157 20 ' function f() { n++;sub(/^/,"^");gsub(/\./,"\\.");gsub(/\+/,"\\+");gsub(/\-/,"\\-");gsub(/\?/,"\\?");print|"sort|uniq";};function g(N,d) { if(n<N) print d;};' );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=(\\n%s{:\ ,\\n\\n}%s\\n '\nRAM details\n%s\n' %s\ %s '%s\n'"${p[50]}"'%s\n' '%s (UID %s) is using %s %s' '\nContents of %s\n '"${p[50]}"'mod date: %s\n '"${p[50]}"'checksum: %s\n%s\n' '\n ...and %s more line(s)\n' 'RSSI: %s\nNoise: %s\nTx rate: %s\n' {Privacy,Mode}': %s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("'"${f[5]}"'",$0,u,q,"'${p[$2]}'");} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[46]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[47]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' "${p[56]}"\ ' $0&&!/ /{f()} END{g(10,"^com\.apple\.")} ' ' { sub(/ :/,"");print|"tail -n'${p[48]}'";} ' ' NR==2&&$4<='${p[49]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p;' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&$3!~/0x|\.([0-9]{3,}|[-0-9A-F]{36}|apple\.launchctl\.(Aqua|Background|System))$/ { print $3":"$2;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p ' '/^root$/p' "${p[56]}"\ ' /\.(bundle|component|framework|kext|mdimporter|plugin|qlgenerator|saver|wdgt)$/{f()} END{g(900,"^/System/")} ' ' /\.dylib$/!d;s/(\.|\+|\-|\?)/\\\1/g;s/^/^/p;' "${p[56]}"\ ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");f();} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]"\.plist\t"c[i];g(500,"Launch");} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/(ok.+dle|\.(component|mailbundle|mdimporter|plugin|qlgenerator|saver|wdgt))$/p;' 's/Pr.+n //p' ' BEGIN{FS=":"};{ if($1~/\.kext$/) { s=system("'"${p[51]}"'\\ :'${p[53]}' "$1"/*/I*|grep -q Sa");if(!s) $1=$1" S";if(!$2) $2="'"${p[28]}"'";printf("'"${f[4]}"'",$1,$2);} else print;} ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&& $3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' $1=="op" {m=$3};$1~"lN" {N=$2};$1~"lR" {S=$2};$1~"Tx" {T=$2};$1~/^st/ {s=$2};$1~"li"&&$3!~"wpa2" {printf("'"${f[9]}"'",toupper($3))};END { if(S*N*T&&(S-N<'${p[25]}'||T<'${p[55]}')) printf("'"${f[8]}"'",S,N,T);if(s~/^r/&&m!~/^st/) printf("'"${f[10]}"'",m);} ' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 23`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${p[51]}"' "F|getline g) { l++;if(l<=L) f=f"\n "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n '"${p[50]}"'"T;printf("'"${f[6]}"'",F,D,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END { if(i>1) print n;} ' ' s/:[^:]+$//;s/ +([0-9]+)(.+)/\2: \1/p;' ' { gsub(/[()"]/,"",$3);if($2!="="||!$3) $3="N/A";print $3;} ' ' /es: ./{ s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(By|m): /H;d;:0'$'\n'' x;/[my]: [AM]|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' 's/$/:(0|\-(4[34])?)$/p' ' BEGIN{FS=":"};{ if($2) { $2="status: "$2;printf("'"${f[4]}"'",$1,$2);} else print $1;} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil "${p[52]}\\" whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin /' ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e netstat mdls kextfind );S1() { printf kMDItemContentTypeTree=com.apple.$1;};S2() { printf 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :'$1' {} \;|uniq';};c2=(com.apple.loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" "`S2 CFBundleDisplayName`" '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '-F \$Message -k Sender kernel -k Message CSeq "I/O e"|sort|uniq -c' :${p[35]} :Label '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne '08012|Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|idle ex|inval|jnl:|last value [1-9]|NVDA\(|pagin|pci pa|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' "`S1 "{bundle,mach-o-dylib}"`" "`S2 ${p[35]}`" "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -get{dnsservers,info}\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " -i '-app Safari UserStyleSheetEnabled' -name\ kMDItem${p[35]} '-nl -print' );N1=${#c2[@]};for j in {0..14};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel}\ extensions Heat System\ load boot\ args FileVault Diagnostic\ reports Log {Free\ space,Swap}' (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports User Daemons Agents XPC\ cache Startup\ items {Admin,Root}\ access Bundles {,Inserted\ }dylibs Stylesheet Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching Nets Descriptors Bad\ plists I/O\ errors Memory\ pressure SMC Shutdowns 'High file counts' );N3=${#l[@]};for i in {0..8};do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { Q=5;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo true;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';printf "Revision: %s\n\n" ${p[54]};};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=No;((v['$((i+1))']==0))&&v=;};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Ev "${v[$1]}"<<<"$v"|sort`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};C4() { echo "Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 22;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 $((N3+4));for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 0 $((N1+8)) 71 $((N3+3));D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;B0&&{ D13 5 5 69 53;D13 5 54 30 56;C4;D23 5 14 12 14;C4;};D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;C4;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;C4;};D22 12 44 54 45;D22 12 39 15 21;D13 40 58 32 7;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;C4;A1 17 41 20;B7 5;C3 8;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B3 7 7 73;B1&&{ A8 18 26 23;B7 7;B4 0 0 74;C3 23;};A2 18 26 23;B7 7;B4 0 0 74;C3 24;D13 4 21 24 26;B4 4 12 26;C4;for i in {0..3};do A1 0 $((N1+10+i)) 72;B7 12;B4 0 0 31;((i))&&{ B2 14;A4 39 57 70 14;B2 15;B6 14 15 4;};C3 $((N3+5+i));done;A1 24 22 29;B7 12;B2 14;A4 39 57 70 0;B2 15;B6 14 15 4;C3 29;C4;B3 4 13 27;A1 24 23 32;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 6;D13 25 37 32 31;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 2;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+14)) 51 33;D13 4 8 41 52;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 38 55 68 50;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;A1 4 3 60;B2 30;A1 4 24 60;B2 31;B6 30 31 4;C3 5;D12 21 56 35 32;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 1;D23 22 9 37 57;A9;C2 39;C4;} 4>&2 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be a series of messages in the Terminal window like this:
Part 1 of 8 done at … sec
Part 8 of 8 done at … sec
The messages won't be spaced equally apart in time, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the last message you saw. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Lion, Spinning Ball for a few seconds at a time
Macbook Pro, Lion, 8Gig. I have frequent encounters with the spinning ball. Everything stops, the ball comes on, stays for several seconds, then back to life. During the episodes Safari, for example, is completely unresponsive. During the episodes, I can click on another application and switch to it.
This mac has been through several generations of OS X, and several different physical machines, using Migration Assistant at each shift.
Any help gratefully received!
-- Sally
Here is the EtreCheck result:
Hardware Information:
MacBook Pro - model: MacBookPro6,2
1 2.4 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
NVIDIA GeForce GT 330M - VRAM: 256 MB
Intel HD Graphics - VRAM: 288 MB
Startup Items:
ProTec6b - Path: /Library/StartupItems/ProTec6b
VirtualBox - Path: /Library/StartupItems/VirtualBox
System Software:
Mac OS X 10.7.5 (11G63) - Uptime: 1 day 8:6
Disk Information:
WDC WD5000BEVT-75ZAT0 disk0 : (500.11 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 451.09 GB (47.76 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
Snow Leopard (disk0s4) /Volumes/Snow Leopard: 48.03 GB (24.91 GB free)
MATSHITADVD-R UJ-898
USB Information:
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Internal Memory Card Reader 7.95 GB
NO NAME (disk4s1) /Volumes/NO NAME: 7.94 GB (3.12 GB free)
Apple Inc. Apple Internal Keyboard / Trackpad
FireWire Information:
Kernel Extensions:
com.pgp.iokit.PGPwdeDriver Version: 1.2.0d1
at.obdev.nke.LittleSnitch Version: 2.4.4
com.paceap.kext.pacesupport.snowleopard Version: 5.7.2
com.AmbrosiaSW.AudioSupport Version: 4.1.2
org.virtualbox.kext.VBoxDrv Version: 4.2.4
org.virtualbox.kext.VBoxUSB Version: 4.2.4
org.virtualbox.kext.VBoxNetFlt Version: 4.2.4
org.virtualbox.kext.VBoxNetAdp Version: 4.2.4
Problem System Launch Daemons:
[not loaded] ftp-proxy.plist
Problem System Launch Agents:
[failed] com.apple.mrt.uiagent.plist
Launch Daemons:
[loaded] at.obdev.littlesnitchd.plist
[loaded] com.adobe.fpsaud.plist
[loaded] com.adobe.SwitchBoard.plist
[loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist
[not loaded] com.barebones.bbedit.plist
[loaded] com.bombich.ccc.plist
[loaded] com.fitbit.fitbitd.plist
[loaded] com.google.keystone.daemon.plist
[loaded] com.microsoft.office.licensing.helper.plist
[loaded] com.pgp.framework.PGPwde.plist
[loaded] com.pgp.wde.pgpwded.plist
[not loaded] com.qdea.syncproxhelper.plist
[loaded] PACESupport.plist
Launch Agents:
[loaded] at.obdev.LittleSnitchNetworkMonitor.plist
[loaded] at.obdev.LittleSnitchUIAgent.plist
[not loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.CS4ServiceManager.plist
[loaded] com.adobe.CS5ServiceManager.plist
[loaded] com.google.keystone.agent.plist
[loaded] com.pgp.pgpengine.plist
[loaded] com.wacom.wacomtablet.plist
[loaded] net.culater.SIMBL.Agent.plist
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.adobe.ARM.ad895013aeb33ea6e968d9fdc06c0eb42c7c2a5229d98d64ad002716.plist
[not loaded] org.virtualbox.vboxwebsrv.plist
[loaded] ws.agile.1PasswordAgent.plist
User Login Items:
iTunesHelper
ScanSnap Manager
ProfileReminder
PGP Engine
3rd Party Preference Panes:
A Better Finder Preferences
Flash Player
Java
WacomTablet
Internet Plug-ins:
AdobeExManDetect.plugin
AdobePDFViewer.plugin
AmazonMP3DownloaderPlugin.plugin
AmazonMP3DownloaderPlugin101736.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
googletalkbrowserplugin.plugin
JavaAppletPlugin.plugin
npgtpo3dautoplugin.plugin
o1dbrowserplugin.plugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
WacomNetscape.plugin
WacomTabletPlugin.plugin
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin.plugin
WebEx64.plugin
Bad Fonts:
None
Top Processes by CPU:
15% WebProcess
10% WindowServer
8% Finder
5% backupd
4% activitymonitord
2% SystemUIServer
2% EtreCheck
1% diskimages-helper
1% hidd
1% mds
Top Processes by Memory:
1 GB Adobe
819 MB WebProcess
311 MB Mail
295 MB Safari
254 MB mds
188 MB WindowServer
147 MB quicklookd
115 MB Finder
74 MB BBEdit
66 MB PluginProcessHey Sally,
We have an article that outlines a few troubleshooting steps if your Mac is running a bit slowly.
OS X Lion: If your Mac runs slowly
http://support.apple.com/kb/PH3915
If you find your Mac is running slowly, check any open applications to make sure they’re compatible with your computer. Or you may need to increase your hard disk space or repair your hard disk.
An application you’re using may require more memory than your computer has. To see how much memory your computer has, choose Apple menu > About This Mac. See the documentation that came with the application to find out what it requires. To find out how to increase your computer’s memory, see the documentation that came with it.
Quit any application that isn’t compatible with your computer. For example, an application may require a different processor or graphics card. See the documentation that came with the application to find out what it requires.
To see what processor your computer has, choose Apple menu > About This Mac.
To see what graphics card your computer has, choose Apple menu > About This Mac, click More Info, and then click Displays.
There might not be enough free disk space on your computer’s startup disk. To make disk space available, you can move files to another disk and then delete files you no longer need on the startup disk.Increase disk space
Quit any applications you’re not using.
If none of these suggestions work, you may need to repair your computer’s disk in Disk Utility.Repair a disk
Hope this helps,
David -
In my macbook pro 5,2 snow leopard (10.6.8), Finder taking long time to load contents of any directory. Please help?
I have already tried to spotlight re-indexing but it did not help. I am hardly able to work on it, almost for each directory I browse its keeps on spinning for 1min.Download iTunes from Apple's web site and install it. Don't use Software Update.
-
I have a 2009 Macbook Pro with 1T hdd 8GB Ram and ran Maverick without problem...Yosemite installation has me completely frozen, nothing works but the spinning ball...I had to force shutdown last night, and haven't turned it on again...what do you advise? During installation emptied cache, etc. Backed up using time machine, fortunately.
Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
5. Reinstall Yosemite from Scratch:
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
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