Spinning ball / slow

I have been having the problem with the spinning ball for some time, but it has worsened after installing Yosemite. Now it is extra slow and this ball comes on constantly. I mostly use my Mac for email and to surf the web (even if I don't have many tabs or programs open), and it comes up a lot. It also comes up frequently when opening files, etc. I also notice startup of my machine is super slow lately.. so I hate to shut this machine down now because it takes so long to reboot!
I did an Etrecheck analysis of my machine just now:
Problem description:
spinning ball often, sluggish computer
EtreCheck version: 2.1.8 (121)
Report generated February 4, 2015 at 11:36:17 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Mid 2010) (Technical Specifications)
    MacBook Pro - model: MacBookPro7,1
    1 2.4 GHz Intel Core 2 Duo CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless:  en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 695
Video Information: ℹ️
    NVIDIA GeForce 320M - VRAM: 256 MB
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.10.2 (14C109) - Time since boot: one day 2:1:27
Disk Information: ℹ️
    Hitachi HTS545025B9SA02 disk0 : (250.06 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 249.20 GB (207.65 GB free)
        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
    MATSHITADVD-R   UJ-898 
USB Information: ℹ️
    Apple Inc. Built-in iSight
    Apple Internal Memory Card Reader
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
    Apple Inc. Apple Internal Keyboard / Trackpad
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [not loaded]    com.BlackBerry.driver.USBCDCNCM (1.0.10 - SDK 10.7) [Click for support]
    [loaded]    com.rim.driver.BlackBerryUSBDriverInt (2.2.7 - SDK 10.7) [Click for support]
    [loaded]    com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.rane.driver.sixtyeight.10.6 (1.1.2f4) [Click for support]
    [not loaded]    com.rane.driver.sixtyone.10.6 (1.1.0f1 - SDK 10.6) [Click for support]
    [not loaded]    com.rane.driver.sixtytwo.10.6 (1.1.0f3 - SDK 10.6) [Click for support]
    [not loaded]    com.rane.driver.sl2.10.6 (1.0.1f3) [Click for support]
    [not loaded]    com.rane.driver.sl3.10.6 (1.3.2f6) [Click for support]
    [not loaded]    com.rane.driver.sl4.10.6 (1.0.1f2) [Click for support]
    [loaded]    com.serato.usb.kext (2.3.0) [Click for support]
Problem System Launch Agents: ℹ️
    [killed]    com.apple.AirPlayUIAgent.plist
    [killed]    com.apple.CallHistoryPluginHelper.plist
    [killed]    com.apple.CallHistorySyncHelper.plist
    [killed]    com.apple.coreservices.appleid.authentication.plist
    [killed]    com.apple.EscrowSecurityAlert.plist
    [killed]    com.apple.icloud.fmfd.plist
    [killed]    com.apple.printtool.agent.plist
    [killed]    com.apple.SafariNotificationAgent.plist
    [killed]    com.apple.security.cloudkeychainproxy.plist
    [killed]    com.apple.spindump_agent.plist
    [killed]    com.apple.telephonyutilities.callservicesd.plist
    11 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
    [killed]    com.apple.awdd.plist
    [killed]    com.apple.ctkd.plist
    [killed]    com.apple.ifdreader.plist
    [killed]    com.apple.nehelper.plist
    [killed]    com.apple.periodic-daily.plist
    [killed]    com.apple.periodic-weekly.plist
    [killed]    com.apple.softwareupdate_download_service.plist
    [killed]    com.apple.softwareupdated.plist
    [killed]    com.apple.spindump.plist
    [killed]    com.apple.tccd.system.plist
    [killed]    com.apple.wdhelper.plist
    11 processes killed due to memory pressure
Launch Agents: ℹ️
    [loaded]    com.citrix.AuthManager_Mac.plist [Click for support]
    [running]    com.citrix.ReceiverHelper.plist [Click for support]
    [running]    com.citrix.ServiceRecords.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.rim.BBLaunchAgent.plist [Click for support]
    [running]    com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist [Click for support]
    [running]    com.rim.PeerManager.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
    [running]    com.rane.sixtyeight.daemon.plist [Click for support]
    [running]    com.rane.sixtyone.daemon.plist [Click for support]
    [running]    com.rane.sixtytwo.daemon.plist [Click for support]
    [running]    com.rane.sl2.daemon.plist [Click for support]
    [running]    com.rane.sl3.daemon.plist [Click for support]
    [running]    com.rane.sl4.daemon.plist [Click for support]
    [running]    com.rim.BBDaemon.plist [Click for support]
    [not loaded]    com.rim.nkehelper.plist [Click for support]
    [running]    com.rim.tunmgr.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Dropbox    Application  (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Flash Player: Version: 16.0.0.296 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
    googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.7
Audio Plug-ins: ℹ️
    SeratoVirtualAudioPlugIn: Version: 1.0.11 [Click for support]
3rd Party Preference Panes: ℹ️
    Flash Player  [Click for support]
    SIXTY-EIGHT Audio Control Panel  [Click for support]
    Sixty-One Audio Control Panel  [Click for support]
    Sixty-Two Audio Control Panel  [Click for support]
    SL 2 Audio Control Panel  [Click for support]
    SL 3 Audio Control Panel  [Click for support]
    SL 4 Audio Control Panel  [Click for support]
    Tuxera NTFS  [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
        28%    firefox
         5%    WindowServer
         3%    mds
         2%    hidd
         1%    sysmond
Top Processes by Memory: ℹ️
    928 MB    firefox
    69 MB    mds_stores
    64 MB    thunderbird
    52 MB    Finder
    52 MB    mds
Virtual Memory Information: ℹ️
    525 MB    Free RAM
    1.31 GB    Active RAM
    1.10 GB    Inactive RAM
    716 MB    Wired RAM
    3.06 GB    Page-ins
    84 MB    Page-outs
Diagnostics Information: ℹ️
    Feb 4, 2015, 09:57:09 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-02-04-21 5709_[redacted].crash
    Feb 4, 2015, 09:00:57 PM    /Library/Logs/DiagnosticReports/firefox_2015-02-04-210057_[redacted].cpu_resour ce.diag [Click for details]
    Feb 4, 2015, 01:37:48 AM    /Library/Logs/DiagnosticReports/firefox_2015-02-04-013748_[redacted].cpu_resour ce.diag [Click for details]
    Feb 3, 2015, 09:33:13 PM    Self test - passed
    Feb 2, 2015, 10:20:04 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-02-02-22 2004_[redacted].crash
    Feb 2, 2015, 10:07:28 PM    /Library/Logs/DiagnosticReports/firefox_2015-02-02-220728_[redacted].cpu_resour ce.diag [Click for details]

When you have the problem, note the exact time: hour, minute, second.  
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

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    EtreCheck version: 2.1.8 (121)
    Report generated March 18, 2015 at 7:31:56 AM EDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        Mac mini (Mid 2010) (Technical Specifications)
        Mac mini - model: Macmini4,1
        1 2.4 GHz Intel Core 2 Duo CPU: 2-core
        8 GB RAM Upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1067 MHz ok
            BANK 1/DIMM0
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        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
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            VX2703 SERIES 1920 x 1080 @ 60 Hz
    System Software: ℹ️
        OS X 10.9.5 (13F1066) - Time since boot: 17:22:59
    Disk Information: ℹ️
        Hitachi HTS725050A9A364 disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 499.25 GB (466.46 GB free) - 53 errors
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        HL-DT-STDVDRW  GA32N 
    USB Information: ℹ️
        HP HP Officejet Pro X551dw Printer
        Logitech USB Receiver
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        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
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    Startup Items: ℹ️
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        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    User Launch Agents: ℹ️
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    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 11.8.800.168 - SDK 10.6 [Click for support]
        Default Browser: Version: 537 - SDK 10.9
        NP_2020Player_IKEA: Version: 5.0.94.0 - SDK 10.6 [Click for support]
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        SharePointBrowserPlugin: Version: 14.1.4 - SDK 10.6 [Click for support]
        Google Earth Web Plug-in: Version: 7.1 [Click for support]
        Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
        iPhotoPhotocast: Version: 7.0
    Safari Extensions: ℹ️
        AdBlock
        ClickToFlash
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        ClickToPlugin
    3rd Party Preference Panes: ℹ️
        Akamai NetSession Preferences  [Click for support]
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        798 MB    Wired RAM
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        Mar 17, 2015, 12:33:46 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-123346_[redacted].crash
        Mar 17, 2015, 12:33:23 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-123323_[redacted].crash
        Mar 17, 2015, 12:14:25 PM    /Library/Logs/DiagnosticReports/ocspd_2015-03-17-121425_[redacted].crash
        Mar 17, 2015, 12:14:08 PM    /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121408_[redacted].crash
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    I have a new Mac Pro 8-Core. Equipped with 2x500GB drives, 4GB RAM, X1990 Video Card, Airport/Bluetooth, etc...
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    Thank you, some very helpful hints as to what might be causing this. Here are some responses you might be interested in. Letters respond to each of your suggestions.
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    B. - I never use this, so that can't be the problem.
    C. - Will look into this some more....Thanks, never heard this before now.
    D. - Agreed. I wish there were an easy way to list everything running in Rosetta.
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    F. - See above
    G. - Will do, thanks!
    H. - Done that... no issues found, so far.
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    VM SIZE: 13.47GB (this seems to grow as more apps are opened)
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    Also, I have 2 1TB OWC FW800 hard drives hooked up to my Mac. These are 2 disks each, 500GB each drive, set up in RAID 1. Each drive (WD) has 16MB of cache, so accessing these drives "should" be fast. However, any time, and I mean any time, I try to access one of these drives my computer takes at least 10 full seconds to display the contents of the drives, I get the spinning ball and I cannot do anything else while the computer tries to list the contents and open the drive. Is this to be expected?
    Thanks for the help, I truly appreciate it.

  • Mac pro too slow to use, spinning ball, no finder response, only hard power off, installing system stalls at 18 minutes left.

    mac pro too slow to use, spinning ball, no finder response, only hard power off, installing system stalls at 18 minutes left.
    It is taking an hour to power up and mac apple logo appear onscreen. No finder controls or "clicks" are being recognized. Spinning beachball all the time.
    Using hard power off and holding the mouse down, I was able to open the optical drive and then restart with "c" and ask the dvd to reinstall the system, but it has stalled before finishing the installation.
    This happened about 4 days ago, first it started responding slowly, and then it just keeps spinning the beachball. I can't find hardware test. I did run etrecheck, it did not have any error messages, but I can't copy or move the data anywhere.... I am not able to access the mac pro with another machine, and now I am stuck in install freeze, so I can't copy etrecheck by hand onto a piece of paper.
    Without being able to finish a reinstall, what can I try?
    After it got bad, and before it got REALLY bad, I managed to repair permissions, but it took a long time. Most of a day. When I restarted from that, things were only worse.
    Mac Pro 1,1 , 11 GB ram, 7300, 5TB hard drives, OS 10.6.8,  the drive containing the system folder is/was 700 used, 290 free. While I could get commands to respond, I put Activity monitor on the desktop and watched it.  System memory was 3.31 GB used, about 7 free, and some wired. No app was using a huge amount.
    what should I try next? I put a bid on a new/old machine so that I could move the 4 hard drives over.

    Thank you for all your suggestions. Please correct me as I articulate this.
    I have three versions( 5, 6, CC) of the Adobe Master Collection which I keep active for different clients. I have final cut and motion. I have Office 365. I have a collection of graphic apps that are individually not too big but in all, my app folder is 65GB and my bootcamp partition is 61GB. I can't fit all this on 120 ssd and a 256 will be full once I install, correct? drives should be half open?
    Somehow I did not make it clear enough that I was trying to copy onto a 2TB drive I had just initiallized in order to try and save files from my startup drive. I don't use time machine. I take a day or a few days worth of documents and physically move them to another drive at night.  If a series is finished I make two dvd's as well. The second black drive that was failing was the drive I moved my backup documents onto. At no point was I trying to backup onto the failing drives. I was trying to copy off both of them onto the other two drives, a third aux backup that has been there for a while, and a newish 2 TB which I designated as the startup drive when all this trouble started.
    I wondered if there were any good techniques for trying to get the data off the failing drive. Thanks for the suggestion of Data Rescue 3. I don't have it yet, but I will try it as soon as I get it. I was never trying to repair in place.
    I am very interested in getting a pci bracket and an ssd, but I may wait until I can afford the larger one. If I get an older bracket that is compatible with my old mac pro 1,1  ,  I'd like to be able to move it to a mac pro 3,1 if I get one. Will the larger ssd drives be compatible with the sata in a pci bracket that can work in my mac pro 1,1 ? sata 2 versus something else? If 240 or 256 is my size limit, how much more than my 65 and 61 GB partitions can I put on there? How much of a scratch disc can I make if I leave another 39 GB of headroom on my bootcamp partition? I'm filling 165 GB without making any allowance for temp files.
    You have said that 120 is enough for any system. I think I must be misunderstanding something. Are you saying that assuming that most people run office and photoshop and maybe lightroom?
    I have and use 4 HDD in this machine, mostly for document storage in two places.
    I took out all but the group of 2GB ram chips I bought a year and a half ago. The old ram had passed the hardware test the last time I had access to the hardware test. Two black drives failed, one was a year old and one was a year and a half old, and that it may have been exacerbated by the heat wave. I don't know why the video and the monitor were affected save that the startup drive was failing. I am trying to replace the card.
    With all this said, I am also looking at a used mac pro 3,1 with a better video card since a newer machine will likley be compatible through another OS upgrade. If a machine costs only a little more than a new card, it might be a better way to go.
    I don't have any sources that offer an ssd for 100. ( of a size that is useful)
    How large is your application folder?

  • Macbook Pro Running Slow: Spinning Ball of Death

    Hello, all
    I decided to go ahead and make an account here because I have looked in various different threads for a solution to my problem, tried various different things, and nothing works so far.
    Basically, my MBP is running super slow as of the past few days. Every few seconds, the spinning ball of death appears, all typing stops, reappears again a few seconds later, and my browser feels like I'm running on a dial-up connection. Any application feels like that, really, on- or offline.
    I've done a reset of my SMC. I've run Disk Utility and repaired the disk. I've run OnyX. I've tried looking for abnormal tasks taking up a lot of computer usage in the Task Manager.
    Is there anything else I should be trying to do? I'm really running out of options and am quite frustrated with this whole situation, about to throw my laptop out the window.
    I updated recently to OS X Mavericks, but that was after the problem had started. The problem persists in 10.8 and 10.9.

    Is this a Standard MBP, one with the built in Optical (DVD) drive, or a Retina model?
    You could try reinstalling a fresh (NEW) copy of OS X on an external drive and run the system from that external to test. If the system runs smooth, although slower than from the internal drive, with no beachballs then you have some type of problem with the internal drive. What that problem is could be the drive is failing or it is to filled up with files or the cable going from the drive to the logic board is failing.

  • Several macbook issues:  date and time, constant spinning ball, super slow

    I have a macbook w/ several problems. these problems started about 3 months after i got it and have continued to escalate, now becoming REAL problems.
    1. The date and time always "stalls". In order to display the correct date and time i have to click on it (top right), the date and time menu appears, and it naturally resets itself to the correct time. It is not a time zone issue. I think this might happen when it falls asleep, which brings me to problem 2.
    2. A lot of times when my computer falls asleep, it doesn't wake up when i open it or when i click the keypad to open. For a while this was such a normal thing that i had to take the battery out for a couple of seconds and then replace it in order for the computer to turn back on. Now, i can push the on/off key to sometimes "wake" it back up. This problem is consistent, yet it doesn't happen every time it goes to sleep. this problem happens maybe 5 times a day.
    3. my computer is SUPER SLOW. Not necessarily the internet, just overall performance. Typing emails (entourage) and regular mail. Using excel and word, iphoto, etc. Switching from one program to another causes the spinning ball to appear for longer than normal.
    Any suggestions would be greatly appreciated. And, i admit in advance, i am not very good at finding my way around the mac, so detailed instructions would be post appreciated! Thanks.
    mac 10.4.11
    L2 Cache (per processor): 2 MB
    Memory: 512 MB

    arunodaya wrote:
    3. my computer is SUPER SLOW. Not necessarily the internet, just overall performance. Typing emails (entourage) and regular mail. Using excel and word, iphoto, etc. Switching from one program to another causes the spinning ball to appear for longer than normal.
    Any suggestions would be greatly appreciated. And, i admit in advance, i am not very good at finding my way around the mac, so detailed instructions would be post appreciated! Thanks.
    mac 10.4.11
    L2 Cache (per processor): 2 MB
    Memory: 512 MB
    since you said that you are using excel and word then i'm going to guess that you also have windows on your system... your computer will not function to its full potential running another OS with only 512 of RAM.... you really need up upgrade to at least 1GB for a requirement or 2GB for a much better performance.

  • Slow Mac with recurrent spinning ball of doom

    Please help,
    My Mac has always been slow since I had it and migrated my PC content to my Mac.  I have run EtreCheck and hope that this might illuminate the cause of my issues, but worry that it may not.  ANYTHING I ask the Mac to do will be slow and inevitably cause a spinning ball for a while.  I have kept the system up to date.  I have a lot of photos in iPhoto but can't imagine this can be the cause?
    Any help is much appreciated.  The Etrecheck output is below:
    Many thanks.
    Problem description:
    Slow Mac with poor internet connectivity and recurrent spinning circle of doom
    EtreCheck version: 2.1.6 (109)
    Report generated 16 January 2015 20:09:37 GMT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      MacBook Pro (15-inch, Mid 2012) (Technical Specifications)
      MacBook Pro - model: MacBookPro9,1
      1 2.3 GHz Intel Core i7 CPU: 4-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1600 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1600 MHz ok
      Bluetooth: Good - Handoff/Airdrop2 supported
      Wireless:  en1: 802.11 a/b/g/n
      Battery Health: Normal - Cycle count 110
    Video Information: ℹ️
      Intel HD Graphics 4000
      Color LCD 1440 x 900
      NVIDIA GeForce GT 650M - VRAM: 512 MB
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Time since boot: 10 days 7:54:28
    Disk Information: ℹ️
      APPLE HDD ST500LM012 disk0 : (500.11 GB)
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) / : 498.88 GB (226.60 GB free)
      Core Storage: disk0s2 499.25 GB Online
      MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Computer, Inc. IR Receiver
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM20702 Hub
      Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Problem System Launch Agents: ℹ️
      [killed] com.apple.CallHistoryPluginHelper.plist
      [killed] com.apple.EscrowSecurityAlert.plist
      [killed] com.apple.icloud.fmfd.plist
      [killed] com.apple.Maps.pushdaemon.plist
      [killed] com.apple.printtool.agent.plist
      [killed] com.apple.scopedbookmarkagent.xpc.plist
      [killed] com.apple.spindump_agent.plist
      [killed] com.apple.telephonyutilities.callservicesd.plist
      8 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
      [killed] com.apple.AssetCacheLocatorService.plist
      [killed] com.apple.ctkd.plist
      [killed] com.apple.emond.aslmanager.plist
      [killed] com.apple.ifdreader.plist
      [killed] com.apple.nehelper.plist
      [killed] com.apple.periodic-daily.plist
      [killed] com.apple.periodic-monthly.plist
      [killed] com.apple.periodic-weekly.plist
      [killed] com.apple.wdhelper.plist
      [killed] com.apple.xpc.smd.plist
      [killed] org.cups.cupsd.plist
      11 processes killed due to memory pressure
    Launch Agents: ℹ️
      [running] com.mcafee.menulet.plist [Support]
      [running] com.mcafee.reporter.plist [Support]
      [loaded] com.oracle.java.Java-Updater.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [running] com.bombich.ccchelper.plist [Support]
      [invalid?] com.mcafee.ssm.ScanFactory.plist [Support]
      [invalid?] com.mcafee.ssm.ScanManager.plist [Support]
      [running] com.mcafee.virusscan.fmpd.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
      [loaded] com.oracle.java.Helper-Tool.plist [Support]
      [running] com.oracle.java.JavaUpdateHelper.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist [Support]
      [loaded] com.f-secure.sync.BTCloud.plist [Support]
      [loaded] com.google.keystone.agent.plist [Support]
    User Login Items: ℹ️
      iTunesHelper Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      Dropbox Application  (/Applications/Dropbox.app)
      Mail Application  (/Applications/Mail.app)
      BT Cloud Application  (/Applications/BT Cloud.app)
    Internet Plug-ins: ℹ️
      SiteAdvisor: Version: 2.0 - SDK 10.1 [Support]
      FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]
      QuickTime Plugin: Version: 7.7.3
      Flash Player: Version: 16.0.0.257 - SDK 10.6 [Support]
      Default Browser: Version: 600 - SDK 10.10
      CitrixICAClientPlugIn: Version: 11.1.0 [Support]
      SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
      Silverlight: Version: 5.1.30214.0 - SDK 10.6 [Support]
      MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Support]
      JavaAppletPlugin: Version: Java 7 Update 71 Check version
    Safari Extensions: ℹ️
      SiteAdvisor [Installed]
    3rd Party Preference Panes: ℹ️
      Citrix online plug-in  [Support]
      Flash Player  [Support]
      Java  [Support]
    Time Machine: ℹ️
      Skip System Files: NO
      Mobile backups: OFF
      Auto backup: NO - Auto backup turned off
      Volumes being backed up:
      Macintosh HD: Disk size: 498.88 GB Disk used: 272.28 GB
      Destinations:
      My Book [Local]
      Total size: 2.00 TB
      Total number of backups: 0
      Oldest backup: -
      Last backup: -
      Size of backup disk: Excellent
      Backup size 2.00 TB > (Disk size 498.88 GB X 3)
    Top Processes by CPU: ℹ️
          6% WindowServer
          1% BT Cloud
          0% ocspd
          0% fontd
          0% AppleSpell
    Top Processes by Memory: ℹ️
      180 MB Mail
      113 MB com.apple.WebKit.WebContent
      103 MB BT Cloud
      94 MB Safari
      77 MB Google Chrome
    Virtual Memory Information: ℹ️
      41 MB Free RAM
      1.18 GB Active RAM
      1.16 GB Inactive RAM
      918 MB Wired RAM
      54.83 GB Page-ins
      725 MB Page-outs
    Diagnostics Information: ℹ️
      Jan 16, 2015, 01:20:19 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Finder_2015-01-16-132019_[reda cted].crash

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts 1024 85 percent 20480 1 MB/s 25000 ports KiB/s DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH 25 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB 'com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx' '879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487' 51 5120 files 4 1000 25 5120 -\\t PlistBuddy{,' 2>&1'}' -c Print' OSBundleRequired 1157 20 ' function f() { n++;sub(/^/,"^");gsub(/\./,"\\.");gsub(/\+/,"\\+");gsub(/\-/,"\\-");gsub(/\?/,"\\?");print|"sort|uniq";};function g(N,d) { if(n<N) print d;};' );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=(\\n%s{:\ ,\\n\\n}%s\\n '\nRAM details\n%s\n' %s\ %s '%s\n'"${p[50]}"'%s\n' '%s (UID %s) is using %s %s' '\nContents of %s\n   '"${p[50]}"'mod date: %s\n   '"${p[50]}"'checksum: %s\n%s\n' '\n   ...and %s more line(s)\n' 'RSSI: %s\nNoise: %s\nTx rate: %s\n' {Privacy,Mode}': %s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("'"${f[5]}"'",$0,u,q,"'${p[$2]}'");} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[46]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[47]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' "${p[56]}"\ ' $0&&!/ /{f()} END{g(10,"^com\.apple\.")} ' ' { sub(/ :/,"");print|"tail -n'${p[48]}'";} ' ' NR==2&&$4<='${p[49]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p;' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&$3!~/0x|\.([0-9]{3,}|[-0-9A-F]{36}|apple\.launchctl\.(Aqua|Background|System))$/ { print $3":"$2;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p ' '/^root$/p' "${p[56]}"\ ' /\.(bundle|component|framework|kext|mdimporter|plugin|qlgenerator|saver|wdgt)$/{f()} END{g(900,"^/System/")} ' ' /\.dylib$/!d;s/(\.|\+|\-|\?)/\\\1/g;s/^/^/p;' "${p[56]}"\ ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");f();} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]"\.plist\t"c[i];g(500,"Launch");} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/(ok.+dle|\.(component|mailbundle|mdimporter|plugin|qlgenerator|saver|wdgt))$/p;' 's/Pr.+n //p' ' BEGIN{FS=":"};{ if($1~/\.kext$/) { s=system("'"${p[51]}"'\\ :'${p[53]}' "$1"/*/I*|grep -q Sa");if(!s) $1=$1" S";if(!$2) $2="'"${p[28]}"'";printf("'"${f[4]}"'",$1,$2);} else print;} ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&& $3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' $1=="op" {m=$3};$1~"lN" {N=$2};$1~"lR" {S=$2};$1~"Tx" {T=$2};$1~/^st/ {s=$2};$1~"li"&&$3!~"wpa2" {printf("'"${f[9]}"'",toupper($3))};END { if(S*N*T&&(S-N<'${p[25]}'||T<'${p[55]}')) printf("'"${f[8]}"'",S,N,T);if(s~/^r/&&m!~/^st/) printf("'"${f[10]}"'",m);} ' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 23`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${p[51]}"' "F|getline g) { l++;if(l<=L) f=f"\n   "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n   '"${p[50]}"'"T;printf("'"${f[6]}"'",F,D,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */   /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END { if(i>1) print n;} ' ' s/:[^:]+$//;s/ +([0-9]+)(.+)/\2: \1/p;' ' { gsub(/[()"]/,"",$3);if($2!="="||!$3) $3="N/A";print $3;} ' ' /es: ./{ s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(By|m): /H;d;:0'$'\n'' x;/[my]: [AM]|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' 's/$/:(0|\-(4[34])?)$/p' ' BEGIN{FS=":"};{ if($2) { $2="status: "$2;printf("'"${f[4]}"'",$1,$2);} else print $1;} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil "${p[52]}\\" whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin /' ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e netstat mdls kextfind );S1() { printf kMDItemContentTypeTree=com.apple.$1;};S2() { printf 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :'$1' {} \;|uniq';};c2=(com.apple.loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" "`S2 CFBundleDisplayName`" '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '-F \$Message -k Sender kernel -k Message CSeq "I/O e"|sort|uniq -c' :${p[35]} :Label '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne '08012|Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|idle ex|inval|jnl:|last value [1-9]|NVDA\(|pagin|pci pa|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' "`S1 "{bundle,mach-o-dylib}"`" "`S2 ${p[35]}`" "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -get{dnsservers,info}\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " -i '-app Safari UserStyleSheetEnabled' -name\ kMDItem${p[35]} '-nl -print' );N1=${#c2[@]};for j in {0..14};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel}\ extensions Heat System\ load boot\ args FileVault Diagnostic\ reports Log {Free\ space,Swap}' (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports User Daemons Agents XPC\ cache Startup\ items {Admin,Root}\ access Bundles {,Inserted\ }dylibs Stylesheet Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching Nets Descriptors Bad\ plists I/O\ errors Memory\ pressure SMC Shutdowns 'High file counts' );N3=${#l[@]};for i in {0..8};do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { Q=5;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo true;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';printf "Revision: %s\n\n" ${p[54]};};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=No;((v['$((i+1))']==0))&&v=;};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Ev "${v[$1]}"<<<"$v"|sort`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};C4() { echo "Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 22;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 $((N3+4));for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 0 $((N1+8)) 71 $((N3+3));D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;B0&&{ D13 5 5 69 53;D13 5 54 30 56;C4;D23 5 14 12 14;C4;};D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;C4;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;C4;};D22 12 44 54 45;D22 12 39 15 21;D13 40 58 32 7;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;C4;A1 17 41 20;B7 5;C3 8;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B3 7 7 73;B1&&{ A8 18 26 23;B7 7;B4 0 0 74;C3 23;};A2 18 26 23;B7 7;B4 0 0 74;C3 24;D13 4 21 24 26;B4 4 12 26;C4;for i in {0..3};do A1 0 $((N1+10+i)) 72;B7 12;B4 0 0 31;((i))&&{ B2 14;A4 39 57 70 14;B2 15;B6 14 15 4;};C3 $((N3+5+i));done;A1 24 22 29;B7 12;B2 14;A4 39 57 70 0;B2 15;B6 14 15 4;C3 29;C4;B3 4 13 27;A1 24 23 32;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 6;D13 25 37 32 31;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 2;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+14)) 51 33;D13 4 8 41 52;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 38 55 68 50;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;A1 4 3 60;B2 30;A1 4 24 60;B2 31;B6 30 31 4;C3 5;D12 21 56 35 32;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 1;D23 22 9 37 57;A9;C2 39;C4;} 4>&2 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be a series of messages in the Terminal window like this:
    Part 1 of 8 done at … sec
    Part 8 of 8 done at … sec
    The messages won't be spaced equally apart in time, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
    Wait for the final message
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the last message you saw. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • Hello - I am new here.  My 2011 imac is really slow and keeps showing the spinning ball in all applications.  Is there a way to diagnose what is wrong?  I have lots of space left.  Thank you

    Hello.  I am new here and have suddenly developed problems with my 2011 imac.  Mac osx 10.7.5
    The spinning ball keeps coming up with everything I do and eveverything is slow.  Even my keyboard and mouse are acting up.      I have 12gb memory and lots of storage space left. 
    Thank you

    Janis500 wrote:
    Thank you so much.  I will do that in the morning before I take any further steps.  I really appreciate your help. 
    J
    If you try to access Spotlight in the morning and it is still indexing, reindex it by following these steps.
    http://support.apple.com/kb/HT2409
    Sometimes the index is corrupted, or something it is trying to index is, and it hangs up like that.
    Re-indexing may free that up and let it work correctly.

  • IMac seems slow and lots of spinning balls.

    I have a 3 yr old iMac that has been acting very slow and gives me lots of spinning balls.  The HD is still 1/4 empty. 
    What is the best way to trouble shoot this problem?

    First, back up all data immediately, as your boot drive might be failing.
    Step 1
    This diagnostic procedure will query the log for messages that may indicate a system issue. It changes nothing, and therefore will not, in itself, solve your problem.
    If you have more than one user account, these instructions must be carried out as an administrator. I've tested them only with the Safari web browser. If you use another browser, they may not work as described.
    Triple-click anywhere in the line below on this page to select it:
    syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|find tok|n Cause: -' | tail | open -ef
    Copy the selected text to the Clipboard (command-C).
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window (command-V).
    The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
    A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.
    Step 2
    There are a few other possible causes of generalized slow performance that you can rule out easily.
    Reset the System Management Controller.
    If you have a portable computer, check the cycle count of the battery. It may be due for replacement.
    If you have many image or video files on the Desktop with preview icons, move them to another folder.
    If applicable, uncheck all boxes in the iCloud preference pane. See whether there's any change.
    Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
    Check your keychains in Keychain Access for excessively duplicated items.
    Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
    If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
    If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.
    Step 3
    When you notice the problem, launch the Activity Monitor application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
    Select the CPU tab of the Activity Monitor window.
    Select All Processes from the menu in the toolbar, if not already selected.
    Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
    Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
    Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
    Step 4
    If you have more than one user account, you must be logged in as an administrator to carry out this step.
    Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

  • I have an iMac with Mavericks that is experiencing a lot of "spinning balls" from particularly Mail, Google Chrome, and Word. I took it to the Apple store and it was fast there, at home slow. I have been having internet speed issues, could it be that?

    I have a pretty new iMac with LOTS of storage (about 4TB with externals) that is experiencing a lot of "spinning balls of death" from time to time in almost any program that I might have open, but particularly MacMail, Google Chrome browsers, and Word. I took it to the Apple store to be checked out and it was really fast with no issues there. I brought it home and it was better at first but then it started happening again.
    I have been having a lot of issues with Time Warner where my download speeds will dip really low, and all I can think of is that MacMail goes and tries to check for email and can't get out to the internet and it locks all the other resources up while it is doing it. It will also take a REALLY long time to even let you look at mail. The folder size is over 13GB (down from 22GB that I just cleared out from - I have a lot of MP3s etc in there) and I will try to get this down to under 10GB which might help, and the mail is on an external drive. I have been told that Verizon is not a shared network but a direct connection to their server, and if I can't fix this then I will try switching to them. If anyone has any direct knowledge on this stuff, I am all ears.

    We need to know more about your system, please download EtreCheck and run the report and please post it on your next reply. Then we can see how your system is configured, what apps are on it and look for anything obvious. We will look forward to seeing your report.

  • Replaced failed hard drive - access is slow with spinning ball

    Hi,
    I recently replaced my failed hard drive and during the OS install, selected a backup from Time Machine.
    All's well. My apps and docs are all there.
    However, when I double click on the HD icon on the desktop, I get a spinning ball for about 3-5 seconds before I get a contents window.
    Is there something I should NOT have copied over from Time Machine that has caused this behavior?
    The new HD is a 7200 rpm(?) Western Digital Caviar, 1 TB. Details from System Profiler:
    ST31000528AS:
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    Model: ST31000528AS
    Revision: CC35
    Serial Number: *****
    Native Command Queuing: Yes
    Queue Depth: 32
    Removable Media: No
    Detachable Drive: No
    BSD Name: disk1
    Rotational Rate: 7200
    Bay Name: Bay 1
    Partition Map Type: GPT (GUID Partition Table)
    S.M.A.R.T. status: Verified
    Volumes:
    Main Drive:
    Capacity: 999.86 GB (999,860,912,128 bytes)
    Available: 539.26 GB (539,261,030,400 bytes)
    Writable: Yes
    File System: Journaled HFS+
    BSD Name: disk1s2
    Mount Point: /
    Thank you for any help!
    Greg
    < Edited by Host >

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

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