Spinning Beach Ball on Safari

Hello - I am running OS X version 10.10.2 on a MacBook Pro 13-inch mid 2012 with a 2.5 GHz Intel Core i5 processor, 16GB 1600MHz DDR3 and Safari 8.0.4.  When running Safari, I often get the "spinning beach ball" and the associated page doesn't seem to completely load.  I do not have this same problem when I log into my guest account and do the same thing with Safari.  I've read posts by Lync Davis and performed the terminal troubleshooting diagnostic test he recommends and am prepared to post the results.  Thank you.

  Go step by step by step and test.
1. Power off the router. Unplug it from the wall. Wait a while.
    Plug it back to the wall. Power the router on. Wait until all the lights are lit properly. It will take a while.
    Restart the computer.
    Start up in Safe Mode.
    http://support.apple.com/kb/PH14204
2. Delete Caches.db
    Close all windows and quit all applications.
    Hold "option" key down and click "Go" menu in the Finder menu bar.
    Select "Library" from the dropdown.
    Library > Caches > com.apple.Safari > Caches.db
    Right click the Caches.db file and select "Move To Trash.
    Close windows and relaunch Safari.
3. Empty Caches
    Safari > Preference > Advanced
    Checkmark the box for "Show Develop menu in menu bar".
    Develop menu will appear in the Safari menu bar.
    Click Develop and select "Empty Caches" from the dropdown.
4. Delete Cookies
    Safari > Preferences > Privacy > Cookies and other website data:
    Click the “Details” button.
    Remove all cookies except from Apple, your internet service provider and banks.
5. Safari > Preferences > Extensions
    Turn off Extensions if any and launch Safari again to test.
    Turn on those one by one and test.
If this doesn't help, can you run EtreCheck and post the report here please?
  EtreCheck:  https://discussions.apple.com/docs/DOC-6173

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  • Problem description: My  macbook pro since this afteon has been slower, every application I open, it takes a long time to open, and shows the spinning beach ball for a while before it opens or performs some task, or responds to a click-  EtreCheck

    My computer
    Problem description:
    My  macbook pro since this afternoon has been slower, every application I open, it takes a long time to open, and shows the spinning beach ball for a while before it opens or performs some task, or responds to a click…
    EtreCheck version: 2.1.8 (121)
    Report generated 31 de março de 2015 18:29:15 BRT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Early 2011) (Technical Specifications)
        MacBook Pro - model: MacBookPro8,1
        1 2.3 GHz Intel Core i5 CPU: 2-core
        16 GB RAM Upgradeable
            BANK 0/DIMM0
                8 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                8 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 250
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 512 MB
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 0:25:47
    Disk Information: ℹ️
        Hitachi HTS545032B9A302 disk0 : (320,07 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Macintosh HD (disk1) / : 318.84 GB (47.94 GB free) - 51 errors
                Core Storage: disk0s2 319.21 GB Online
        MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [running]    com.trusteer.rapport.rapportd.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [running]    com.trusteer.rooks.rooksd.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.spotify.webhelper.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    UNKNOWN Hidden (missing value)
        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
        Stickies    Application  (/Applications/Stickies.app)
    Internet Plug-ins: ℹ️
        JavaAppletPlugin: Version: Java 8 Update 31 Check version
        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        Google Earth Web Plug-in: Version: 7.1 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
    User internet Plug-ins: ℹ️
        npsf_cef: Version: sf 3.3.1.1 [Click for support]
        Google Earth Web Plug-in: Version: Unknown
    Safari Extensions: ℹ️
        DivX HiQ
        DivX Plus Web Player HTML5 <video>
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Java  [Click for support]
        MacFUSE  [Click for support]
        Perian  [Click for support]
        Trusteer Endpoint Protection  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 318.84 GB Disk used: 270.90 GB
        Destinations:
            Time Machine Backups [Local]
            Total size: 999.86 GB
            Total number of backups: 60
            Oldest backup: 2012-07-15 01:16:54 +0000
            Last backup: 2015-03-29 19:28:06 +0000
            Size of backup disk: Excellent
                Backup size 999.86 GB > (Disk size 318.84 GB X 3)
    Top Processes by CPU: ℹ️
            97%    rapportd
             3%    WindowServer
             1%    mds
             0%    fseventsd
             0%    distnoted
    Top Processes by Memory: ℹ️
        155 MB    Safari
        120 MB    Finder
        86 MB    rapportd
        86 MB    WindowServer
        69 MB    mds_stores
    Virtual Memory Information: ℹ️
        12.56 GB    Free RAM
        2.53 GB    Active RAM
        428 MB    Inactive RAM
        1.66 GB    Wired RAM
        1.04 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Mar 31, 2015, 06:00:15 PM    Self test - passed
        Mar 31, 2015, 01:13:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-131305_[redacted].crash
        Mar 31, 2015, 01:05:42 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-130542_[redacted].crash
        Mar 31, 2015, 12:24:33 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-122433_[redacted].crash
        Mar 30, 2015, 05:45:38 PM    /Library/Logs/DiagnosticReports/Skype_2015-03-30-174538_[redacted].cpu_resource .diag [Click for details]
        Mar 30, 2015, 01:52:07 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-03-30-135207_[redacted].crash
        Mar 29, 2015, 05:55:05 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-175505_[redacted].crash
        Mar 29, 2015, 01:06:38 PM    /Library/Logs/DiagnosticReports/VLC_2015-03-29-130638_[redacted].hang
        Mar 29, 2015, 01:02:47 PM    /Library/Logs/DiagnosticReports/VLC_2015-03-29-130247_[redacted].hang

    Open Activity Monitor and kill this process - rapportd.
    Reinstalling OS X Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Reinstalling OS X Without Erasing the Drive
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list.  Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
    Reinstall OS X: Select Reinstall OS X and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
    Alternatively, see:
    Reinstall OS X Without Erasing the Drive
    Choose the version you have installed now:
    OS X Yosemite- Reinstall OS X
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it is three times faster than wireless.

  • Spinning beach ball suddenly? MacBook Pro slowed to a *crawl*

    Was updated to 10.6.2 - All of a sudden last night, I started getting the spinning beach ball for like minutes at a time. No better today after multiple reboots - when the system starts up the ball spins and it takes over 10 minutes for my desktop to fully load up and look normal. Then...if I try and open Finder, Mail, Safari, 8-10 minutes of spinning ball, ultimately it WILL respond, but on the next mouse click back to 8-10 minutes of spinning ball and no work getting done When Safari opens after the 10 minutes or so, it works somewhat OK.
    Nothing in the system monitor is an obvious probelm - and the CPU usage graphics completely stop working when the ball is spinning a long time.
    Here's what I've tried:
    verify disk - both from install disk and desktop
    verify/repair permissions - same as above - one warning keeps popping up "SUID File.....ARDAGENT has been modified and will not be repaired"??
    (verify/repair log at bottom of message)
    Reinstalled 10.6 from DVD
    Reset PRAM/NVRAM
    Reset SMC
    Used Font Book to resolve duplicates (only a few)
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    Tom
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    2009-12-19 12:48:38 -0800:
    2009-12-19 12:51:04 -0800: Verify permissions for “Macintosh HD”
    2009-12-19 12:54:14 -0800: ACL found but not expected on "private/etc/apache2/users".
    2009-12-19 12:54:14 -0800: ACL found but not expected on "private/etc/postfix/main.cf".
    2009-12-19 12:54:14 -0800: ACL found but not expected on "private/etc/postfix/main.cf.default".
    2009-12-19 12:54:43 -0800: Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.
    2009-12-19 12:55:01 -0800: ACL found but not expected on "System/Library/Keychains/X509Anchors".
    2009-12-19 12:55:39 -0800: ACL found but not expected on "private/etc/hostconfig".
    2009-12-19 12:55:42 -0800:
    2009-12-19 12:55:42 -0800: Permissions verification complete
    2009-12-19 12:55:42 -0800:
    2009-12-19 12:55:43 -0800:
    2009-12-19 12:59:07 -0800: Repairing permissions for “Macintosh HD”
    2009-12-19 13:01:47 -0800: ACL found but not expected on "private/etc/apache2/users".
    2009-12-19 13:01:47 -0800: Repaired "private/etc/apache2/users".
    2009-12-19 13:01:47 -0800: ACL found but not expected on "private/etc/postfix/main.cf".
    2009-12-19 13:01:47 -0800: Repaired "private/etc/postfix/main.cf".
    2009-12-19 13:01:47 -0800: ACL found but not expected on "private/etc/postfix/main.cf.default".
    2009-12-19 13:01:47 -0800: Repaired "private/etc/postfix/main.cf.default".
    2009-12-19 13:02:16 -0800: Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.
    2009-12-19 13:02:33 -0800: ACL found but not expected on "System/Library/Keychains/X509Anchors".
    2009-12-19 13:02:33 -0800: Repaired "System/Library/Keychains/X509Anchors".
    2009-12-19 13:03:12 -0800: ACL found but not expected on "private/etc/hostconfig".
    2009-12-19 13:03:12 -0800: Repaired "private/etc/hostconfig".
    2009-12-19 13:03:16 -0800:
    2009-12-19 13:03:16 -0800: Permissions repair complete
    2009-12-19 13:03:16 -0800:
    2009-12-19 13:03:17 -0800:

    Well, I tried most of the tips suggested above, and tip/tricks found elsewhere. Nothing worked, I continued to have 10-15 minute hangs with the beach ball spinning. If I clicked on a folder in like Finder, ten minutes would go by then the folder would open. Rebooting took 10-15 minutes.
    Finally out of frustration I erased the hard disk using the Disk Utility on the Snow Leopard 10.6 disc, and used migration assistant to restore.
    Much to my surprise it worked - the clean install/restore is working OK at the moment.
    Hard/long way to fix the problem though.....

  • 10.4.7 Runs Slow, Spinning Beach Ball, "kass" takes over system

    To the helpful frequenters of this forum:
    Since installing Tiger and updating to 10.4.7 recently, I have experienced some major system slow downs on my computer. I am running a Titanium Powerbook G4 with 512MB RAM and 12GB free (from a 60GB hard drive).
    My problems seem to center on Mail 2 app, which runs very slowly when accessing the IMAP server (a problem I never experienced with Mail 1 in the days of Panther). However, it extends to other applications: when launching iTunes and Safari, I often get a spinning beach ball and a 10-20 second hang that I never had before. Sometimes closing programs can take a long time. Force quit often does not respond, but for some reason pressing my laptop power key (as if to turn off the computer) helps to get things jump-started.
    In my Activity Monitor, there is a Process called "kass" that is eating up anywhere from 20-30% of my processor. I think that this is connected to some sort of Key Access software that might have been installed on my computer for my college access, but I am not sure. Here are the details from Activity Monitor:
    /Library/KeyAccess/KeyAccess.app/Contents/SharedSupport/kass.app/Contents/MacOS/ kass
    /System/Library/CoreServices/CharacterSets/CFUnicodeData-B.mapping
    /System/Library/CoreServices/CharacterSets/CFCharacterSetBitmaps.bitmap
    /Library/Caches/com.apple.IntlDataCache.sbdl.501
    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fram ework/Versions/A/Resources/Extras.rsrc
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    /usr/lib/libSystem.B.dylib
    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/A TS.framework/Versions/A/ATS
    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/C oreGraphics.framework/Versions/A/CoreGraphics
    /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    /usr/lib/libobjc.A.dylib
    /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCo re.framework/Versions/A/CarbonCore
    /System/Library/Frameworks/Security.framework/Versions/A/Security
    /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfig uration
    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/Q D.framework/Versions/A/QD
    /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/H IServices.framework/Versions/A/HIServices
    /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Deskt opServicesPriv
    /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fram ework/Versions/A/HIToolbox
    /dev/null
    /dev/console
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    obj=0x018abb38
    /tmp/ipc1801548659-5307728
    /tmp/ipc1801548659-5307728
    obj=0x01a2df08
    /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fram ework/Versions/A/Resources/Extras.rsrc
    What I don't understand is why this is flaring up now, since the Key Access has always been there (on OS 10.1, 10.2, and 10.3 as I upgraded sequentially). Perhaps there is some sort of bad interaction with the 10.4.7 upgrade? I'm not really sure, but I was wondering how I would go about eliminating this hang up. It might be the source of so much slowing down on my computer!
    Thank you very much,
    Matthew

    Thanks for your help, everyone.
    I seem to have solved the problem. The "kass" function was linked to KeyAccess, an app made by Sassafrass. This app was installed on my computer by my University so that I could use certain programs (such as Adobe Photoshop) while on the school network by obtaining a key through the school Internet connection. For some reason this process started to take over my computer once I upgraded to 10.4.7, so I just removed the application from my computer all together. Now the hang-ups in other programs, as well as the IMAP email seem to be back to their old speediness.
    Strange how these things work.
    Matthew

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