Spinning beach ball while erasing & partitioning new internal drive?
Is this normal. The beachball has been spinning for the last hour. I dont know how long the erasing & partitioning should take but I cant find out if it is working okay by checking the LOG because of spinning ball. Any ideas folks? Tracy
I seem to have this problem, although I don;t get the beach ball. Whenever I want to erase a partition, I click erase and wait for what seems like hours. After hours, it still says "preparing to erase disk". Any ideas?
Similar Messages
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Spinning beach ball while wiping hard drive.
I've been wiping the 80 GB hard drive on my eMac before passing it on to a friend. I opted for the 8 pass of writing random data, and it's taken 3 days! It reached the 'creating partition map' stage yesterday and I've got the spinning beach ball and what looks like no progress on the progress bar since then. Is it stuck? What do I do? I don't want to crash out and start the process again, I need to get on with my life
Any help would be greatly appreciated.Crash it out, and do a quick reformat without erasing any data. That should only take a few minutes. And since your eMac has been overwriting for three days, your data is all safely gone now anyway.
-
Spinning Beach ball while in Safari
I had an issue where I was trying to view a video from a website and received a message stating Adobe was working slow and do I want to quit. I said yes but then the beach ball appeared and no matter what I did (after allowing it to spin for a little while, thinking it would stop) I couldn't get out of the screen. I tried viewing other browser windows I had open, but still had the spinning beach ball. I couldn't open Finder or anything. On a PC, I could go to task manager and quit an application. How do I do that on a Mac? I tried CTL, ALT, Delete, or CTL, ALT, Command and whatever other combination I could think of. Finally I gave up and pressed the power button. I received the message asking if I wanted to Shut Down or Cancel. I said yes to shut it down but it didn't and the ball kept spinning. Finally I pressed the power button and held it until the computer shut down manually. I don't like doing that but I didn't know what else to do. Can someone tell me what I should do in a situation like this? I've had the spinning beach ball a couple times in the past week but for some reason today, it just wouldn't stop and I couldn't do anything on the computer.
Thank youAfter solving the spinning beach ball: http://www.thexlab.com/faqs/sbbod.html go to Adobe's site and download the latest Flash Player at http://get.adobe.com/flashplayer/ and get the uninstaller at http://kb2.adobe.com/cps/141/tn_14157.html Uninstall the Flash Player and install the latest version, repair permissions, restart, and give Safari another try.
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Spinning Beach Ball while MacMail checks mail
Every time MacMail goes to check or send mail, I get about 35 seconds (or sometimes a minute or two) of everyone's favorite spinning beach ball. This just started happening a few days ago.
Any suggestions?Seems to be the same issue being discussed at http://discussions.apple.com/thread.jspa?threadID=1382146 since MARCH. Apple, are you listening?
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Hello,
I have a Mac mini G4 (see specs in signature) and it worked fine a for a while until at one point a month or two ago, there was something wrong with the file directory or something so I had to do a complete zero erase and install. It worked fine for a while, but lately everything I do has been causing me to see more and more of the dreaded spinning beach ball. For example, clicking on "log in" on the apple discussion page brought about the spinning beach ball. Opening a new window can sometimes bring a spinning beach ball. Even in iChat it will randomly show me the spinning beach ball. iTunes as well has been giving me plenty of grief so much that I can't even listen to music on my computer because it will freeze and the seconds in the song will stop moving and then it plays for a bit and then stops again. I don't know what's wrong with my computer. In the Activity Manager it says I have 660 MB free memory and I have a 94% idle CPU. It's not dusty and it doesn't feel hot, in the iStat Pro widget it says the HD is at 119 degrees Fahrenheit. What the heck is wrong with my computer? It is really frustrating to not be able to even play an MP3 on my computer or have Safari freeze just because I opened a new window. The strange thing is that it always comes back, as in, when it freezes, I just have to wait a little bit and then it starts working again. So far I have tried repairing the disk permissions, repairing the disk, running "sudo periodic daily weekly monthly" and even running AppleJack in "deep clean" mode. Please, any help would be vastly appreciated.
P.S. As I was writing this, I got the beach ball twice.
Message was edited by: el pinguinoThere are a number of possible issues that could cause this other than the ones you appear to have attempted to deal with so far.
The most obvious is an issue with Fonts - Macs are sensitive to font conflicts in particular, though some fonts cause problems even with no conflicts. Open Font Book and get it to check and resolve conflicts, then go through the font families and turn off what you absolutely don't need (even if only to run the system for a day or so to see if it helps - they can be turned on again when needed).
Next obvious is prebinding, though with a newly reinstalled system that shouldn't be a problem. Try to update prebinding anyway, just to rule that out.
Also ensure that permissions are repaired and remove all caches. Applejack does this, though personally I prefer YASU. After that is done, then use Disk Utility to check the boot drive (you'll need to boot from another MacOS volume such as the original install disk to effect repairs if needed).
After that, it's possible the issue is a damaged property list file, so grab a copy of Preferential Treatment and scan both user and system levels. Delete anything it flags as a problem.
Lastly (for now at least), create a new user on the system and log into that to see if that user suffers the same issues. -
Spinning beach ball for 45-60 seconds, then fine
For several months now, I've had the spinning beach ball issue on my Macbook Pro. Within the first 5 minutes after boot up, the spinning beach ball will occur, seemingly at random (no specific app or action), for 45-60 seconds. While this happens, the system becomes completely unresponsive. But after this occurrence within the first five minutes after startup, it never happens again and everything is fine - until I reboot of course.
I am running Snow Leopard and this problem was happening before I installed Snow Leopard, so that's not it. But one thing I did do, which I am semi-convinced is the culprit, is I replaced my hard drive with a Seagate 500 mb Momentus drive. The actual model # is SEAST9500420AS. I don't know for sure, but that's around the time this issue first started. I know there is/was a spinning beach ball problem with the newer Macbook Pros and they were attributing it to the hard drive which just so happens to be the same hard drive I now have in my Macbook Pro. There was recently an EFI update that seemed to fix the problem for the newer models, but mine is the first generation right when they went to Intel chips (bought mine in April, 2006). Problem is, if it is my drive, this new EFI update that fixes the issue on the new models won't install on mine.
I also did a verify disk and repair disk permissions, but that was no help. Another thing I found going through the discussion groups was that the problem could happen because both the Macbook Pro and the Seagate drive have anti-shock technology that could conflict with one another. So if you disabled the anti-shock on the Macbook Pro, it might solve the problem as it seemed to for some folks out there. But I did that and it didn't help either.
I'm thinking it's my hard drive, but don't know how to fix it. But it could be something I haven't looked at yet or thought of. I've been trying everything the last several months with no luck and it's been driving me batty! What's really strange is it only happens once and always within the first 5 minutes after start up. Anybody have any suggestions? Thanks.I just finished doing lots of different tests to try to solve my problem. Didn't resolve it, but I did manage to eliminate some things and narrow it down further.
First I removed all my login items and restarted my computer. That didn't fix the problem.
So then I thought it might have something to do with Safari since that's one of the first things I open up when I start my computer and there are numerous reports in the discussions of spinning beach balls with Safari 4.0.3 which I have. So I purposely did not open Safari after startup. Problem still happened.
So then I thought maybe it has something to do with my internet connection. So I disconnected my internet connection and rebooted. Then I only opened programs that don't use online access. I leisurely opened up a program, did a few things in it, closed it, and then did the same thing with another program. Did some things with Finder. Purposely did not rush things. Waited 4-5 seconds after every operation's completion before executing another task. Never had more than one program open at any given time to eliminate any issue with two many resources open. You guessed it - the problem STILL happened. Not that it matters, but it happened when I hit Command-I on my hard drive icon to get the info pane. A fairly innocuous task. Froze up with the spinning beach ball for at least 45-50 seconds. Tried clicking a few other things while this was happening, but nothing. Once it freed up, a few things I clicked on previously suddenly became active and everything was fine again. Tried Command-I for a lot of different things with no problem. Response was instantaneous.
It pretty much happens 3-4 minutes into a session and then never happens again. And I think my test here eliminated several possibilities. Very frustrating. I hope this helps someone come up with a possible solution. Thanks. -
I am getting a spinning beach ball. What is causing it and how do I get rid of it?
I am getting a spinning beach ball while trying to check emails and any other task on the internet. What is causing the spinning beach ball? How do i get rid of it?
Can you run EtreCheck and post the report here please?
EtreCheck: https://discussions.apple.com/docs/DOC-6173 -
My computer
Problem description:
My macbook pro since this afternoon has been slower, every application I open, it takes a long time to open, and shows the spinning beach ball for a while before it opens or performs some task, or responds to a click…
EtreCheck version: 2.1.8 (121)
Report generated 31 de março de 2015 18:29:15 BRT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1333 MHz ok
BANK 1/DIMM0
8 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 250
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 0:25:47
Disk Information: ℹ️
Hitachi HTS545032B9A302 disk0 : (320,07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.84 GB (47.94 GB free) - 51 errors
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.trusteer.rapport.rapportd.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.trusteer.rooks.rooksd.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper UNKNOWN Hidden (missing value)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Stickies Application (/Applications/Stickies.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 8 Update 31 Check version
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
AdobePDFViewer: Version: 10.1.13 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
npsf_cef: Version: sf 3.3.1.1 [Click for support]
Google Earth Web Plug-in: Version: Unknown
Safari Extensions: ℹ️
DivX HiQ
DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
MacFUSE [Click for support]
Perian [Click for support]
Trusteer Endpoint Protection [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 318.84 GB Disk used: 270.90 GB
Destinations:
Time Machine Backups [Local]
Total size: 999.86 GB
Total number of backups: 60
Oldest backup: 2012-07-15 01:16:54 +0000
Last backup: 2015-03-29 19:28:06 +0000
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 318.84 GB X 3)
Top Processes by CPU: ℹ️
97% rapportd
3% WindowServer
1% mds
0% fseventsd
0% distnoted
Top Processes by Memory: ℹ️
155 MB Safari
120 MB Finder
86 MB rapportd
86 MB WindowServer
69 MB mds_stores
Virtual Memory Information: ℹ️
12.56 GB Free RAM
2.53 GB Active RAM
428 MB Inactive RAM
1.66 GB Wired RAM
1.04 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 31, 2015, 06:00:15 PM Self test - passed
Mar 31, 2015, 01:13:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-131305_[redacted].crash
Mar 31, 2015, 01:05:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-130542_[redacted].crash
Mar 31, 2015, 12:24:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Microsoft Error Reporting_2015-03-31-122433_[redacted].crash
Mar 30, 2015, 05:45:38 PM /Library/Logs/DiagnosticReports/Skype_2015-03-30-174538_[redacted].cpu_resource .diag [Click for details]
Mar 30, 2015, 01:52:07 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Last.fm Scrobbler_2015-03-30-135207_[redacted].crash
Mar 29, 2015, 05:55:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-03-29-175505_[redacted].crash
Mar 29, 2015, 01:06:38 PM /Library/Logs/DiagnosticReports/VLC_2015-03-29-130638_[redacted].hang
Mar 29, 2015, 01:02:47 PM /Library/Logs/DiagnosticReports/VLC_2015-03-29-130247_[redacted].hangOpen Activity Monitor and kill this process - rapportd.
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
New MacBook and The Infinitely Spinning Beach Ball: Anybody Else?
I wonder if I'm the only MacBook owner having this experience, or if there might be some company in my misery?
I purchased a new Aluminum MacBook on Nov.14. This one is the high-end, 2.4GHz model with 4GB of RAM and currently running OSX 10.5.5.
I have in the past few days (or week, or so) encountered what appears to be an intermittent performance failure. I will, for example, be in Apple Mail: Open a new message to compose, and as soon as I click on the open window, the beach balls starts spinning... and continues to spin for a minute or two. Typically, when this starts happening, when I get the cursor back I click again, and the beachball resumes spinning.
This will also happen in Firefox, or, as it did yesterday, even accessing items in the upper-right menu bar. Suspecting an impending hard-drive failure, I clicked the Time Capsule icon in the menu to see when I got my last backup, and instead of getting Time Capsule, I got... the spinning beach ball of death.
The most difficult thing about this dilemma is that it appears to be intermittent. I took the MacBook to the dealer that sold it to me yesterday, was unable to replicate the issues. Everything worked fine in the store. Came home, problem returned for about 10 or 15 minutes, then it went away and the computer performed normally until I closed the lid to go out for the evening.
Then this morning I opened the lid again and.... spinning beach balls for a total of about 17 minutes. And now, again, it appears to be working fine.
While I was at the store, we ran a disc verify in disk utility, and it returned the message "The volume Macintosh HD appears to be OK."
This is the worst kind of problem -- the intermittent one. I suspect something in the computer itself, in the believe that hardware issues are more likely to be intermittent than software issues; I could be wrong about that, I dunno.
All I do know is that I can have maddening periods when I can't do anything with the computer, and then, just as suddenly, everything goes back to normal.
So I wonder if there might be anything in the circuitry in these new MacBooks that might be causing a similar problem for others. Or is this my unique cross to bear until the thing goes completely south?
Thanks,
--PSHave you tried running the diagnostics from the Leopard disc? If not, give it a go to see what it finds. To run it, boot while holding the "d" key (with Leopard disc in ofcourse).
Haven't tried that, I did not know that was on the disk. I'll run it, how long might it take? What sort of tests does it run, what sort of results should I expect?
Another thing to try is reset the SMC.
Following the link you provided suggests there might be some things in the SMC that could be causing my problems. Should I do that before or after I run the diagnostics? Would the diagnostics tell me if that's something I need to do?
If still nothing... perhaps a reinstall of Leopard.
I call that the "Vietnam Solution" -- destroying the village in order to save it. I thought was done with that sort of thing when I abandoned PCs and Windows. Not a desirable outcome.
As a last resort, you might consider trying a new hard drive. A failing drive can cause theses intermittent delays.
That was my initial thought, too. Are there any diagnostics I can run besides dick utility to determine the integrity of the hard drive? Do the diagnostics on the Leopard install disk do that?
Thanks,
--PS -
New (8/14) Macbook Pro Retina - Premiere Pro CC 2014 spinning beach ball
Help! Seems my shiny new wiz-bang 4-core Macbook Pro with 16 GB of Ram and a 512 solid state drive works just fine with Adobe Premiere Pro CC 2014 until my project reaches a certain size, then it won't open the project and immediately gives me the deadly spinning beach ball. The only way to exit is to force quit whereupon I get the "Sorry, a serious error has occurred...". Aggravating beyond words.
Saw one forum comment where it was recommended to update to the 6.0 CUDA driver, but not even sure I have a CUDA driver. Plenty of space left on hard drive. In Premiere Pro preferences under the "Memory Tab" it doesn't seem to matter if it's set to "Optimize rendering for.... Memory or Performance." I've reinstalled the Premiere Pro App twice. Doesn't help.
Some specs:
Processor 2.5 GHz Intel Core i7
Memory 16 GB 1600 MHz DDR3
Graphics Intel Iris Pro
NVIDIA GeForce GT 750M GPU PCie
Intel Iris Pro GPU Built-in
8 GB DDR# 1600 MHz (x2) = 16 GB RAM
350 GB of 499 GB left on drive
Of the 16 GB of RAM I have 11 available for Premiere Pro and the other 5 GB allocated for other apps.
Any suggestions would be greatly appreciated.>NVIDIA GeForce GT 750M GPU PCie
>Intel Iris Pro GPU Built-in
Dual graphics adapters are a bane on civilization!!!
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-Mac Utility for dual adapters http://forums.adobe.com/thread/1017891?tstart=0 -
Spinning beach ball and black screen on my new macbook pro
After great anticipation, I just updgraded to a new macbook pro from an ibook G4. For the most part, I am thrilled and applications open and web pages load quickly. Occassionally, though, I get spinning beach balls...with more frequency than I did with my ibook and in OS X native apps...such as Safari.
Another problem I am having is in Front Row playing movie trailers: the screen goes black before the end of the trailer, but the audio continues.
Any feedback would be greatly appreciated. Thanks!
macbook pro 2Ghz, ibook G4, imac G4, power mac G4 Mac OS X (10.4.5)That is the automatic ambient light sensor doing it's thing.
Depending on what machine you have, try turning the screen brightness all the way up. It will buttons on the top row, usually the F-1 for dimmer, F-2 for brighter
Also you can go to sytem preferences>display and un check the automatically adjust brightness for ambient light.
Hope this helps -
Spinning beach ball on new iMac
Hey, after googling this problem it seems a lot of people have this problem. I have a new (several months old) iMac that will get the spinning beach ball when the computer is not even being pushed. I'm talking about it doing this for 30 or so seconds when only Safari is open. Doesn't seem quite right considering it's a 3.06 GHz 4GB Intel iMac. Is this a software problem? Or did I get a lemon?
HI,
I'm talking about it doing this for 30 or so seconds when only Safari is open.
Most likely not a lemon but a problem with Safari. Did you install any third party Safari plugins or input managers since you've had your iMac?
If Safari has actually crashed, you can copy/paste a crash report in your reply so we can get an idea of what's causing the problem.
Open a Finder window. From the Menu Bar click Go/Go to Folder
Copy and paste this path into the Finder dialog:
~/Library/Logs/CrashReporter/
Click the Go button.
Finder opens the folder containing the crash log. Look for a the crash file with a date field that looks like the *most recent.* Copy and paste the entire report in your reply.
Carolyn -
Typing in Safari with the new Java update that I downloded today causes the spinning beach ball and slow loading of pages. As usual, Java is causing problems. Just once I would like to see things run without having to depend on Java.
24Golfer:
I think there's something more, because it keeps happening to me with the Finder where it says that it is not responding when I go to the Force Quit window.
Are you saying that the Finder is reported as not responding? If yes, try this:
Go to Home > Library > Preferences > com.apple.finder.plist
Drag com.apple.finder.plist to desktop
Restart computer.
Monitor to see if anything changes, or Finder is still not responding.
Good luck.
cornelius -
Spinning Beach Ball again after new update,,
Just got the audio fix update, for the popping sound on the 10.4.10 update
I had problem when I first did the update to 10.4.10 with spinning beachball when I did anything involving the airport icon and/or network config, internet connect, et etc, by some small miracle I got it working by manually selecting the network (unfortunately this is not an option these days as it is spinning beach ball territory). I finally got this fixed and then to my suprise, ran the audio fix update and it is back, I cannot do anything without invoking the beach ball, what gives, please help??Welcome to Apple Discussions!
Please start a new topic thread here:
http://discussions.apple.com/forum.jspa?forumID=752&start=0
You may have the same issue, but it can manifest itself in a variety of ways. You'll get a wider audience, and a more likely ability get your problem focussed and solved if you start your own thread. -
The LaCie is connected via DVI to thunderbolt adapter. It had been working, and then when I switched off the computer and restarted several days later, I see the signon screen flash quickly, followed by nothing, followed by the signon screen and spinning beach ball and it simply freezes. Any thoughts?
When you have kernel panics, the pertinent information is in the panic report.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
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