Spinning wheel and freezes?
My MacBook Pro has been slow and I get the spinning ball and then it freezes up. I took it to the Apple Store today and they told me it was my hard drive but since it's older they wouldn't do any work on it. I bought a new HD and installed it but couldn't get Snow Leopard to load. I put an ice pack under it and it worked. Both of my fans are working. Has anyone else had this problem?
From your description, it seems very likely that the machine is overheating.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.
Similar Messages
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Spinning wheel and freezing up.
My macbook is a 2008 white model. When it's running correctly, it's pretty fast, but it's getting more and more frequent that I get the spinning wheel of death and it freezes. It also is very slow at starting up. I did a test that some recommended called Smart Utility. I did that test and it failed twice. I'm not sure what to do, so does anyone have any recommendations since I'm out of warranty? Also, someone in the other thread asked about pages out on activity moniter. I get zero pages out.
Thanks!
Message was edited by: jeffj4auburnHey Jeff,
You can replace the drive yourself for ~$80. You need to order replacement install discs from Apple. I'm not sure how much they cost, but it's certainly less expensive than the Mac Box Set that you would have to purchase from Apple instead.
You don't need to have the Apple store do the repair; you can do it yourself.
Assuming your computer has a removable battery, the instructions are here:
http://www.ifixit.com/Guide/Repair/Installing-MacBook-Core-2-Duo-Hard-Drive-Repl acement/514/1
It's very, very easy.
Let me know if you'd like recommendations for replacement hard drives.
~Lyssa -
Can't get Mail to work - I get the spinning wheel and Mail freezes. I have to Force Quit Mail . How do I fix this problem?
Please follow these directions to delete the Mail "sandbox" folder.
Back up all data.
Triple-click the line below on this page to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder — not just its contents — to the Desktop. Leave the Finder window open for now.
Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Post your results.
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return. -
when i turn on my computer it freezes in the white screen and the spinning wheel and it won't move from there ... I have turned it off and on several times and took out the battery and it keeps on doing the same thing again what can i do ??? please i need help with this and how can i fix it
Here is some pertinent information and how-to's from Apple:
http://support.apple.com/kb/TS2570
Post back if these troubleshooting steps do not work. -
HT1338 why do i keep getting a spinning wheel and my computer freezes
why do i keep getting a spinning wheel and my computer freezes
Check your RAM. If you are running lion and have 2GB, you need to upgrade. I was with a genius yesterday who told me Lion needs over 1 GB to run.
I installed the new RAM myself and it was not hard at all - and I have never opened a computer before in my life. It was as if my mac is a whole new machine.
Good luck! -
My iMac locks up constantly in email. I click on one or two emails. Then when I click on another email, I get the spinning wheel and have to relaunch. Why does it get confused and lock up? Seems like it is stuck.
10.6.8 here, MacBook Pro. Comcast. Mail freeze ups. Occasional warnings to use "Log Out" under the Apple icon.
Disk Repair run several times. Shows lots of Java "remote" issues.
I run Disk Repair several times, shows a lot of Java, "remote" issues.
Restart don't know if it helps, I do it all the time. What's with quitting Mail but it doesn't quit, and why a separate maneuver to "Log Out".
i -
When using my MAC desktop, when I try to play a video on the Apple Homepage I just get a spinning wheel and it says "missing plug-in". What's the issue?
Yep. I installed Lion this morning. Open Mail. All is good. Went to video on the Apple's homepage and my whole computer froze up. I couldn't even shut down the computer properly. I just had to shut it off and restart. :|
Although, no "missing plug in" prompts were coming up for me. Just a frozen (brand new) iMac. -
Ok, so running Lion on a MacBook, (2010 i think) and the OS got corrupted(stuck on spinning wheel and grey screen on boot)
Tried to repair the disk via disk utility using an install CD, no go, couldn't repair, so, did a clean install.
New install went fine, computer worked for about 3 days and then stuck on the spinning wheel again.
suspecting physical damage to the harddrive, I installed the OS to an external, and booted from there. Worked for a couple days and then stuck on the spinning wheel.
I have repeated the process 5 times now, each time it works for a little and then craps out again.
What's going on?
as a note, when I say it gets stuck on the spinning wheel, I have left it for 12 hours trying to boot to no avail.The Apple Hardware Test doesn't always detect all errors.
Next time you get the gray screen/spinning wheel, try booting into the Safe Mode to see if it will boot.
Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
Safe Mode - About
Startup Gray Screen
Startup Issues - Resolve
Startup Issues - Resolve (2)
Startup Issues - Resolve (3) -
Hi all,
My imac (osx 10.6.8), apple mail(4.5) has begun to act very odd. It quits out and on occasion I open an email to face "plugin is missing" or I have a spinning wheel and the email won't open. New to do list fails to add to the list. Can anyone help?Hi all,
My imac (osx 10.6.8), apple mail(4.5) has begun to act very odd. It quits out and on occasion I open an email to face "plugin is missing" or I have a spinning wheel and the email won't open. New to do list fails to add to the list. Can anyone help? -
Kernel panics, spinning wheel and restart dialogs on startup
That's it! Time for a little help from you guys and gurus before I chuck my iMac out the window.
Configuration info:
iMac G5
PowerMac8,1
PowerPC G5 (3.0)
CPU's 1
1.8 GHz
L2-cache 512 K
Memory: 2 GB
600 MHz
Boot ROM-version: 5.2.2f4
System:
System: Mac OS X 10.4.5 (8H14)
Kernel-version: Darwin 8.5.0
Firewire:
LaCie 1394 DVD-R/RW+CD drive LUN 0
LaCie d2 Extreme LUN 0 HD 200GB
USB:
Canon i560 printer
Wacom Intuos 3
Background:
Coputer worked fine in Mac OSX 10.4.3
Problems:
After updating to 10.4.5... and reinstalling the system 5-6 times from scratch I have been getting kernel panics, spinning wheels and restart dialogs on startup intermittent.
The latest panic:
Panic (cpu 0 caller 0x002E0368) Unable to find driver for this platform PowerMac 8,1.
Kernel Version 8.5.0
There have been all sorts of kernel panics but I don't get a panic log since system seems to panic in such an early stage.
This has been done, more than once:
- Disconnected everything
- Reformatted HD and reinstalled from original CD
- Downloaded combo updates from Apple website and installed them after repairing disc and permissions first.
- Starts fine
- Repaired permissions again, after restart.
- installed one app at a time (latest updates on every app), allways restarting to see if everything still is fine, which it is.
- Reconnecting external drive, burner, printer etc. allways checking if everything is fine by doing a reboot. It is.
Computer seems happy, and so am I...
Next morning, a kernel panic, or a reboot dialog or spinning wheel at startup. I reboot, cross my fingers, and it starts up first, second or third try. No panic log other than the screen on startup.
- I reinstall combo update, restart and do a command-alt-P-R on the #&%?! and everything is fine... untill next day.
- I run Apple Diagnostic and there is a problem with one of the memory cards. I try it again and again looping. Now no problems found?! So I rum Memtest and still no problems found.
- I do this over and over againg to the point of physical illness.
- I reboot from my external drive with 10.4.3 without any problems whatsoever.
- Go back to 10.4.5 and the problems start again.
- I remove Apple caches, Extension caches, ATS and all that. Boots fine... untill next day?!
The most irritating thing is that once the computer boots up there are no apparent problems whatsoever using it.
I have read every post on kernel panics here, at apple website and at The X Lab. Tried - in my opinion - everything without getting to the bottom of it.
What did I forget?
What havent I tried?
I want my trusted Mac back!
Very thankful for any help whatsoever.
P.s. Since the computer works fine in 10.4.3 I don't see the point of taking it to service. It has to bee software related, no?
iMac G5 17/1.8/2GB/80/SD/56k Mac OS X (10.4.5) LaCie d2 Extreme 200GB Ext. HD. / Canon i560 print / LaCie 1394 DVD-R/RW+CD drivThank You for Your quick responce!
I have 2 1GB DIMMs installed from the shop when I bought my iMac. I read http://docs.info.apple.com/article.html?artnum=86814 about iMac Memory Specs and if I understand it correctly I could remove one of the DIMMs to test if the problem goes away. Although the computer will run better with two DIMMs it will work with one slot empty as well.
Did I understand that correctly?
iMac G5 17/1.8/2GB/80/SD/56k Mac OS X (10.4.5) LaCie d2 Extreme 200GB Ext. HD. / Canon i560 print / LaCie 1394 DVD-R/RW+CD driv -
Imac has white screen and spinning wheel and will not boot up---after lion install
imac has white screen and spinning wheel and will not boot up---after lion install
Please read Gray screen appears during startup.
-
Hi
For past year or so my mac book has been getting gradually worse. Spinning wheel, and overheating, last night I had trouble just getting it to start in Safe Mode (been using the on/off button a lot lately!)
Problem may be related to media - iMovie followed by iPhoto are the most likely programs to bring everything to a stop but not always.
I'm not an expert although I did figure out how to re install the operating system from the partition with help from this forum a couple of months ago but it didn't fix the problem.
The iOS is Mountain Lion (via Lion)
I managed to do a back- up last night and now wondering if I should re- install Snow Leopard from the original discs that came with the laptop.
Got a lot of media on there (replaced the 250gb drive with a Samsung 1tb a while back which is less than half full.
Never had to use any of my back-ups before so:
If I re install the original operating system will I be able to be selective in what I put back on later?
and -
Will there be any issues putting a Mountain Lion back-up into a Snow Leopard iOS?
A lot of whats there isn't needed but don't want to lose it completely.
Advice appreciated thanksBack up all data immediately as your boot drive may be failing.
If you have more than one user account, these instructions must be carried out as an administrator.
Triple-click anywhere in the line below on this page to select it:
syslog -k Sender kernel -k Message CReq 'GPU|I/O' | tail | open -ef
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V).
The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
A TextEdit window will open with the output of the command. Normally the window will be empty. If you get output like this:
kernel[0] <Debug>: disk0s2: I/O error
the boot drive is failing, or there's some other hardware fault in the storage subsystem.
If you get output like this:
kernel[0] <Debug>: ** GPU Debug Info Start **
kernel[0] <Debug>: ** GPU Debug Info End **
there's a fault in the graphics processor or logic board. The two kinds of output are not mutually exclusive, but if you get both, a logic-board fault is likely. -
I want to disable my mac.com mail, I know how to delete it but I cannot get into mail to do this, whenever I click on mail, or mail in system preferences to open it I get the spinning wheel and have to force quit. I am running a Macbook 10.7.5
Thanks,
Edward.You can't merge Apple IDs. You also can't cancel (delete) and existing ID, you can only choose to stop using it.
If your old ID was compromised and you can no longer access it, you'll have to contact Apple for assistance. Go to https://expresslane.apple.com ; click 'See all products and services' at the bottom of the page. In the next page click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then then 'Apple ID account Security’. -
IBook G4 appears to start then sticks at spinning wheel and apple screen
Hello there,
I have an old G4 laptop. Recently installed Airport Extreme card, started it up, no worries! Then was prompted to download updated software from Apple. Did so. But then when I tried to restart it all I get is the Apple chime, then the screen with the spinning wheel and apple logo. The startup does not continue from there. It just keeps on spinnin'. I have tried reboot, restart commands, battery out, battery in. The cord and battery appear fine, but just can't back into my Mac.
I'd appreciate any tips please.
Thanks,
KurtHave you tried to SafeBoot on startup, and then see if using Disk Utility's
'repair disk permissions' on the selected Macintosh HD lists fixes? {The
safeboot startup takes some time, often that can take many minutes of
holding the Shift- key down on startup before it goes into login screen...}
Then see if the computer would restart normally.
Or, if nothing happens after that, have you tried starting the computer
up with the OS X Installer disc1 (the boot/install disc) and C -key held
down until you see it is attempting to load the Installer. Then, choose
from the menubar from the Installer header (perhaps not first window
you see on bootup from install disc) and look for the drop-down menu
with Disk Utility in it. Run it from there, to Repair Disk and also to run
Repair Disk Permissions. Note any error messages, and also see if
the SMART status is indicated for the hard drive as Pass/Fail.
You can choose a Startup Disk from the Installer's drop-down menu,
for when you are done with Disk Utility, the computer may attempt
to start from the installed system you are trying to fix.
There also is an Apple Hardware Test included on the original install
disc which accompanied the computer when new; it will work as a
boot volume but requires a different key held on startup to access it.
Not sure if that key is the Opt key, or another. I seldom use the AHT.
{If there appears to be issues after attempting the above, you may
consider removing the AirPort Extreme Card, and try SafeBoot again.}
In any event...
Good luck & happy computing! -
When I try to open certain slide shows, my computer gets the spinning wheel and times out. Other slide shows open fine. What am I doing wrong?
Hard to say but most likely you are not doing anything wrong but have some library corruption
What version of iPhoto? Of the OS?
backup your iphoto library, depress the command and option keys, launch iPhoto and rebuild your database
LN
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