Spinning wheel stays on for several minutes at a time, can't connect to app store
Hi I have an imac, about two years old. It has recently started freezing constantly, can't connect to the app store and the rainbow spinning wheel stays up for several minutes at a time regardless of what apps are open or what I'm trying to do. Safari will work for a minute or two then will say it can't connect, I then have to quit the app then open it back up to have it fail again shortly after. I've cleared out my cache, started it in safe mode, done the disk repair through disk utility, done virus scans and nothing has helped. It started doing it suddenly - fine one day then not the next - but I haven't put any new apps on or made any changes I can think of that might be the cause. Can anyone help?
One possibility is that your hard drive is failing. If you don't have backups of any data you don't want to lose, that needs to be your number one priority. Get that data backed up. Once you have done that, you can start exploring options.
Open Disk Utility, select your hard drive and take a look at the SMART status:
If it says anything other than Verified, the drive is definitely failing. If it says Verified, all that means is that it isn't failing in a way that the drive can detect.
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den.thed wrote:
John has suggested rebuilding the Mail mailboxes. Once Mail is open, go to: Mailbox on the menu bar and select Rebuild.
As for Safari, is it opening and working if you open it before Mail and what if any Extensions are you using?
OK ... so I just restarted and opened Safari first ... no spinning ball. And I opened mail after hitting the rebuild, well, I'm missing messages from Dec. 24 - now, but it opened right away. Most messages are FB feeds, so it's not like I've lost anything important. So, initial thoughts ... John was a tremendous help, BUT, we shall see what happens when I try to open mail again ... and I'll try it first with the next restart or wake up ... so appreiciate the walk-thru on all of this! -
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After I deleted all of the apps, I again tried to sign in to the App Store to re-download the apps she wanted to replace. But I was still getting the dreaded error message stating "Can't Connect to App Store". So on her iPhone I went to Settings and reset the network connection, signed back in to our Airport WiFi network. Tried again, no luck. Signed out of the App store and re-signed in, and glory hallelujah -- I was now able to access the App Store and start the download process for both the iPad and iPhone (thanks Thom_D for the suggestion).
Once everything was back to normal, plugged each device in separately to her iMac and resynced in iTunes. Knock on wood, I think it is now working like before.
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Coloured spinning wheel for several minutes at a time
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Which Mac do you have? How much memory is installed?
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Can you connect to the regulat App store on the iPod?
Have you tried on another network?
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Open Settings -> Store
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Unless there is an emerging issue with this, give this article a try:
http://support.apple.com/kb/TS1368
And you can always contact support through the express lane:
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I have plenty of memory and plenty of disk space.
I have run "fix permissions" on my disk multiple times.Troubleshoot the spinning beach ball
Common symptoms of a dying hard drive
Hard drive is making a clicking, whirring, grinding, ping pong ball noise or any other type of unusual noises.
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Sluggish loading of applications.
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Why I can not go to webpage even wifi is on?it happens every 6 minutes.......
Is it the same webpage everytime? And is it exactly 6 minutes?
If you have control over the modem and wifi router, i.e. your personal router in your home, I would powercycle your modem and router and see what happens.
1. unplug the wifi router's power cord
2. unplug the modem's power cord
3. wait 10 - 15 seconds (I usually wait about a minute)
4. plug the modem back in and wait for it to stabilize
5. plug the router back in and wait for it to stabilize
6. try to to to the web page again.
And while I am waiting for my modem to start back up and get itself connected to the internet I usually restart my iPad/iPhone. Hold the Home button and the Power button down at the same time, wait for the apple logo to appear and then wait for the device to to a restart. Very much like rebooting your PC. -
Basically happened (that I noticed) after I updated to latest itunes
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I type in a app and sometimes it pops up saying can not connect to App Store, but it does go later on and when I click ratings or popularity it pops up saying can not connect to App Store. Idk why that happens anyone have same problem? Solutions?
I have the itunes and app store working now, but my FB app and FB on Safari will not work and other websites are not working very well on Safari...any ideas?
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Macbook pro6,2 unable to connect to app store for software update
Purchased a used macbook pro6,2. When I ask the macbook to update software, the can't connect on app store page comes up. I can connect to iTunes.
Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
OS X 10.7 or later was installed by the previous owner
The startup volume was encrypted with FileVault
You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like. -
I used utilities to source my 10.6 snow leopard install disc to my main hardrive, and now when I turn on my computer the apple with the spinning wheel stays on the screen and stuck like that. How do I fix it Help please. I already tried all the commands such as Command R, Holding down the Option key, C and holding down shift at the start up but nothing happens.
initialy All I was trying to do was downgrade 10.7 to 10.6 .You have to consider the possibility the hard drive may be dying. If your data isn't backed up, try one of the tools below:
https://discussions.apple.com/docs/DOC-1689
Once you are sure your data is backed up, we can examine other possibilities. In the meantime call AppleCare for your original installation DVDs. You may need them. -
I have not been able to use iTunes for several months. Every time I open iTunes, it freezes by computer such that there is about a minutes between each action. I am running iTunes 11 on Mac OS 10.6.8 and have a computer with maxed out memory. Help! I can't access my iTunes content.
I have not been able to use iTunes for several months. Every time I open iTunes, it freezes by computer such that there is about a minutes between each action. I am running iTunes 11 on Mac OS 10.6.8 and have a computer with maxed out memory. Help! I can't access my iTunes content.
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