Spinning wheels! Please help.
Lately, while running Safari, when I click on links or open pages in general, Safari freezes up for a few seconds and I get the little spinning color wheel. This didn't used to happen and now it's happening quite regularly. Any ideas as to why? It's particularly bad when I open multiple tabs. Any suggestions you may have would be greatly appreciated.
thanks
Kedryn,
Try Speed up Safari.
;~)
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Hi,
Try starting in Safe Mode by holding the shift key as you start. Release it when you see the logo and spinning progress indicator. If successful restart normally.
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Can't run Toast 7 Titanium's CD Spin Doctor - please help!
Hello,
I don't know if I'm posting in the appropriate forum or not, but here goes...
I got a LaCie d2 Dual DVD+/_ RW Drive for Christmas, along with a brand new copy of Roxio's Toast 7 Titanium. I recently installed all the driver software and everything seemed to go well.
However, when I attempted to run the CD Spin Doctor (version 3.0.1), I have run into problems that I cannot explain. I can import audio to my G4 (using my Xitel MD Port I/O USB interface) just fine, but when it comes to editing the waveform, I CAN'T! What I mean is that I can select areas of the waveform, but cannot cut, paste, delete, etc. - anything! Another matter is that at times when I am playing back the file, Spin Doctor will act as it is starting to hang and simply crash.
When I have been using Spin Doctor, I have kept the number of other running applications to a minimum. I have run Disk Warrior and TechTool Pro v 4 to organize my directories and optomize my HD. I'm running OS 10.3.9 which from what I understand is within the requirements for using Spin Doctor. What Gives?
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If anyone else has experienced problems running Spin Doctor, and has found a solution, please let me know. TIA!
500 MHz G4 (AGP Graphics), MATSHITA PD-2 LF-D110 CD-ROM/DVD-ROM/RAM, (3) 18 GB SCSI Hard Drives, LaCie d2 Dual DVD +/_ RW Drive, Iomega Zip 250 FW Mac OS X (10.3.9) 1.25 GB SDRAM, (3) 18 GBI've had similiar crash problems with Toast/Spin Doctor. Installed Toast 7.0 and upgraded to 7.0.2. Spin Doctor crashes all the time, whether trying to simply playback track (LP source input via INport) or trying to add a track or do just about anything else. I have spent 55 minutes on hold with Roxio (no answer), have sent crash reports to Apple (from whose store I bought this application) and have have had no replies. Since it appears Roxio isn't very good on the rebate side, either, guess they don't care about customers. I'm hoping to return this product to the Apple Store where I bought it. This simple application should be a no-brainer to use but I'm tired of doing QA for substandard tech products. GarageBand doesn't quite do what I need to do so I guess I'll have to move up to Final Cut products. Wish Apple would stop selling products whose makers don't provide decent quality, reliability, and support.
Anybody solve the crash bug? -
Please can anyone help me. Spinning wheel on any operation after Mavericks Install.
I would really appreciate anybody's help as I am desperate. Thank you in advance.
After 3 days I have finally got a system running again on my macbook pro mid 2012 but not a without major problem.
I am constantly getting the spinning colour wheel and i can hardly do anything. Booting up in safe mode is fine and I get no spinning wheel.
Briefly what has happened -
4 days ago I decided to make a clean install of mavericks as I wanted to clear the clutter from my hard drive and the fact i was getting a spinning colour wheel very ten minutes for around 10 seconds thus interrupting my work. The download and install kept failing toward the end of installation process. Through recovery mode and disk utility i wiped my hard rive to put on a fresh copy but that left me with no recovery, no OS and it has taken 3 days for me and some help from a guy in the apple community to finally get a system running.
Unfortunately my only internet connection (which i sci-fi) is at a cafe in the small village I live in and I have no access to another mac or internet connection and there is no genius bar or mac tech of any sort near by. So I went through the steps of 'internet recovery mode' which kept failing but after 2 days and hours in the cafe I managed to install mountain lion onto a usb stick. With this I was able to put mountain lion on my system. It seemed fine and I then went onto download mavericks. Every time the installation failed. It takes nearly four hours for it to even download. Last night through endless attempts using the createinstallmedia method i was able to wipe my usb that had mountain lion on and put mavericks installer onto it. So i was left with a usb stick with mavericks installer on it and mountain lion on my macbook pro.
Last night I kept trying to install mavericks via Disk Utility in recovery mode because trying to install it from the usb just wasn't working. after attempts here and there and no luck - In disk utility i saw on the left My apple hard drive and underneath the name of my personally named HD. Below that was a horizontal line and below was a yellow/orange hd with disk02 labelled next to it and one called base system. Below that my usb with install os x mavericks.
This morning, in the cafe I managed to get mavericks working via disk utility in recovery mode. The problem is when i click on finder in the dock, when i try open an app, click on the menu bar - I get the coloured spinning wheel which keeps going for at least two minutes. I fixed disk permissions, run verify disk and everything was fine, started in safe mode and everything is fine. I reset my pram, smc and still i have this spinning wheel when i try do anything . I have my phone with me and its been the only way i can go online to try solve any problem what so ever but as of this moment i have typed and no spinning wheel but if open another tab it will start. I managed to download ETRECHECK and have my results, I also looked at my console which I don't understand but obviously something is wrong. I will post below my results from etrecheck and console, if someone could advice me I would be very grateful.
etrecheck report -
EtreCheck version: 1.9.15 (52)
Report generated 10 September 2014 10:31:47 BST
Hardware Information: ?
MacBook Pro (15-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,1
1 2.3 GHz Intel Core i7 CPU: 4 cores
16 GB RAM
Video Information: ?
Intel HD Graphics 4000 - VRAM: (null)
Color LCD 1440 x 900
NVIDIA GeForce GT 650M - VRAM: 512 MB
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 0:57:15
Disk Information: ?
APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
OS X HD (disk0s2) / [Startup]: 499.25 GB (480.66 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS31N
USB Information: ?
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
User Login Items: ?
None
Internet Plug-ins: ?
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
None
Time Machine: ?
Time Machine not configured!
Top Processes by CPU: ?
1% fontd
1% Console
0% WindowServer
0% System Events
0% imagent
Top Processes by Memory: ?
147 MB Safari
131 MB mds_stores
98 MB com.apple.WebKit.WebContent
98 MB com.apple.IconServicesAgent
82 MB Console
Virtual Memory Information: ?
11.87 GB Free RAM
2.35 GB Active RAM
580 MB Inactive RAM
1.20 GB Wired RAM
738 MB Page-ins
0 B Page-outs
-- my Console will follow after a restart and copy and paste.
Thank you for any help.
Greggand this is my log after a restart -
10/09/2014 10:42:07.872 sharingd[174]: Starting Up...
10/09/2014 10:42:07.978 revisiond[28]: objc[28]: Class GSLockToken is implemented in both /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Supp ort/revisiond and /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage. One of the two will be used. Which one is undefined.
10/09/2014 10:42:08.232 xpcproxy[202]: assertion failed: 13E28: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2
10/09/2014 10:42:08.336 com.apple.IconServicesAgent[203]: IconServicesAgent launched.
10/09/2014 10:42:08.399 SystemUIServer[160]: Cannot find executable for CFBundle 0x7fba19525dd0 </System/Library/CoreServices/Menu Extras/Clock.menu> (not loaded)
10/09/2014 10:42:08.590 accountsd[209]: assertion failed: 13E28: liblaunch.dylib + 25164 [A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A]: 0x25
10/09/2014 10:42:08.600 com.apple.SecurityServer[15]: Session 100011 created
10/09/2014 10:42:08.640 WiFiKeychainProxy[184]: [NO client logger] <Nov 10 2013 18:30:13> WIFICLOUDSYNC WiFiCloudSyncEngineCreate: created...
10/09/2014 10:42:08.641 WiFiKeychainProxy[184]: [NO client logger] <Nov 10 2013 18:30:13> WIFICLOUDSYNC WiFiCloudSyncEngineRegisterCallbacks: WiFiCloudSyncEngineCallbacks version - 0, bundle id - com.apple.wifi.WiFiKeychainProxy
10/09/2014 10:42:08.644 SocialPushAgent[185]: ApplePushService: APSConnection being used without a delegate queue
10/09/2014 10:42:08.647 SystemUIServer[160]: Cannot find executable for CFBundle 0x7fba1b050d50 </System/Library/CoreServices/Menu Extras/Battery.menu> (not loaded)
10/09/2014 10:42:08.649 SystemUIServer[160]: Cannot find executable for CFBundle 0x7fba1b05d3d0 </System/Library/CoreServices/Menu Extras/Volume.menu> (not loaded)
10/09/2014 10:42:08.727 com.apple.IconServicesAgent[203]: Error: Failed to add value to tree: Invalid node at index: 248.
1 IconServices 0x000000010ee4e9f5 _ZN11SharedCache9_addValueEyR15SharedCacheItem + 391
2 IconServices 0x000000010ee4e78c _ZN11SharedCache8addValueEyR15SharedCacheItem + 56
3 IconServices 0x000000010ee52cb7 ___ZN18IconImageGenerator4mainEv_block_invoke7 + 940
4 libdispatch.dylib 0x000000010df2028d _dispatch_client_callout + 8
5 libdispatch.dylib 0x000000010df21146 _dispatch_barrier_sync_f_invoke + 39
6 IconServices 0x000000010ee525ba _ZN18IconImageGenerator4mainEv + 734
7 IconServices 0x000000010ee53ea8 _ZN11WorkManager11processWorkEP4Work + 112
8 IconServices 0x000000010ee53e1f ___ZN11WorkManager11enqueueWorkEP4WorkU13block_pointerFvS1_E_block_invoke_5 + 26
9 libdispatch.dylib 0x000000010df231bb _dispatch_call_block_and_release + 12
10 libdispatch.dylib 0x000000010df2028d _dispatch_client_callout + 8
11 libdispatch.dylib 0x000000010df247e3 _dispatch_async_redirect_invoke + 154
12 libdispatch.dylib 0x000000010df2028d _dispatch_client_callout + 8
13 libdispatch.dylib 0x000000010df22082 _dispatch_root_queue_drain + 326
14 libdispatch.dylib 0x000000010df23177 _dispatch_worker_thread2 + 40
15 libsystem_pthread.dylib 0x000000010e215ef8 _pthread_wqthread + 314
16 libsystem_pthread.dylib 0x000000010e218fb9 start_wqthread + 13
10/09/2014 10:42:08.811 accountsd[209]: /SourceCache/Accounts/Accounts-336.9/ACDAuthenticationPluginManager.m - -[ACDAuthenticationPluginManager credentialForAccount:client:handler:] - 230 - The authentication plugin for account "[email protected]" (5F1FE0B1-54A5-4F0A-AB0E-F068ACC1C067) could not be found!
10/09/2014 10:42:08.812 accountsd[209]: /SourceCache/Accounts/Accounts-336.9/ACDAccountStore.m - __62-[ACDAccountStore credentialForAccountWithIdentifier:handler:]_block_invoke389 - 857 - No plugin provides credentials for account [email protected]. Falling back to legacy behavior.
10/09/2014 10:42:08.945 xpcproxy[216]: assertion failed: 13E28: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2
10/09/2014 10:42:09.151 SystemUIServer[160]: *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
10/09/2014 10:42:09.151 SystemUIServer[160]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
10/09/2014 10:42:09.588 AirPlayUIAgent[219]: 2014-09-10 10:42:09.587638 AM [AirPlayUIAgent] Changed PIN pairing: no
10/09/2014 10:42:09.593 AirPlayUIAgent[219]: 2014-09-10 10:42:09.593451 AM [AirPlayUIAgent] Changed PIN pairing: no
10/09/2014 10:42:09.594 com.apple.IconServicesAgent[203]: main Failed to composit image for binding VariantBinding [0x203] flags: 0x8 binding: FileInfoBinding [0x107] - extension: lpdf, UTI: com.apple.localized-pdf-bundle, fileType: ????.
10/09/2014 10:42:09.594 apsd[60]: Unrecognized leaf certificate
10/09/2014 10:42:09.595 quicklookd[210]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x203] flags: 0x8 binding: FileInfoBinding [0x103] - extension: lpdf, UTI: com.apple.localized-pdf-bundle, fileType: ???? request size:128 scale: 1
10/09/2014 10:42:09.934 com.apple.time[152]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).
10/09/2014 10:42:09.938 com.apple.time[152]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).
10/09/2014 10:42:10.150 awacsd[58]: Exiting
10/09/2014 10:42:10.444 com.apple.dock.extra[204]: <NSXPCConnection: 0x7f954b7689f0>: received an undecodable message (no exported object to receive message). Dropping message.
10/09/2014 10:42:10.531 com.apple.SecurityServer[15]: Session 100013 created
10/09/2014 10:42:11.535 SocialPushAgent[185]: (null) - (null) - 0 - Request error: The operation couldn’t be completed. (NSURLErrorDomain error -1012.)
10/09/2014 10:42:11.535 SocialPushAgent[185]: __110-[SPALinkedInService registerForPushNotificationsAndUpdatePersistFileWithDeviceToken:UUID:account:en abledFor:]_block_invoke_2 [92] -- *** POST of push registration FAILED. responseCode: 401. Error: Error Domain=NSURLErrorDomain Code=-1012 "The operation couldn’t be completed. (NSURLErrorDomain error -1012.)" UserInfo=0x7fc950433030 {NSErrorFailingURLStringKey=https://api.linkedin.com/v1/device-notifications, NSUnderlyingError=0x7fc950608700 "The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1012.)", NSErrorFailingURLKey=https://api.linkedin.com/v1/device-notifications}.
Response:<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<error>
<status>401</status>
<timestamp>1410342131391</timestamp>
<request-id>QBBS5TIFXF</request-id>
<error-code>0</error-code>
<message>[unauthorized]. Expired access token. Timestamp: 1407583881616</message>
</error>
10/09/2014 10:42:11.610 SocialPushAgent[185]: -[SPAService handleChangesToPushNotificationSettings] [111] -- *** unable to get the current device-token:(null) and/or the uuid:(null) (type = com.apple.social.linkedin)
10/09/2014 10:42:12.054 SocialPushAgent[185]: (null) - (null) - 0 - Request error: The operation couldn’t be completed. (NSURLErrorDomain error -1012.)
10/09/2014 10:42:12.054 SocialPushAgent[185]: __110-[SPALinkedInService registerForPushNotificationsAndUpdatePersistFileWithDeviceToken:UUID:account:en abledFor:]_block_invoke_2 [92] -- *** POST of push registration FAILED. responseCode: 401. Error: Error Domain=NSURLErrorDomain Code=-1012 "The operation couldn’t be completed. (NSURLErrorDomain error -1012.)" UserInfo=0x7fc9507142f0 {NSErrorFailingURLStringKey=https://api.linkedin.com/v1/device-notifications, NSUnderlyingError=0x7fc950735b10 "The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1012.)", NSErrorFailingURLKey=https://api.linkedin.com/v1/device-notifications}.
Response:<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<error>
<status>401</status>
<timestamp>1410342131914</timestamp>
<request-id>VN23CP2E4Q</request-id>
<error-code>0</error-code>
<message>[unauthorized]. Expired access token. Timestamp: 1407583881616</message>
</error>
10/09/2014 10:42:12.329 gamed[207]: CKSoftwareMap: Registering with Daemon
10/09/2014 10:42:12.534 SocialPushAgent[185]: (null) - (null) - 0 - Request error: The operation couldn’t be completed. (NSURLErrorDomain error -1012.)
10/09/2014 10:42:12.534 SocialPushAgent[185]: __110-[SPALinkedInService registerForPushNotificationsAndUpdatePersistFileWithDeviceToken:UUID:account:en abledFor:]_block_invoke_2 [92] -- *** POST of push registration FAILED. responseCode: 401. Error: Error Domain=NSURLErrorDomain Code=-1012 "The operation couldn’t be completed. (NSURLErrorDomain error -1012.)" UserInfo=0x7fc9506029f0 {NSErrorFailingURLStringKey=https://api.linkedin.com/v1/device-notifications, NSUnderlyingError=0x7fc950617910 "The operation couldn’t be completed. (kCFErrorDomainCFNetwork error -1012.)", NSErrorFailingURLKey=https://api.linkedin.com/v1/device-notifications}.
Response:<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<error>
<status>401</status>
<timestamp>1410342132396</timestamp>
<request-id>RMWDQI5C9G</request-id>
<error-code>0</error-code>
<message>[unauthorized]. Expired access token. Timestamp: 1407583881616</message>
</error>
10/09/2014 10:42:13.597 com.apple.NotesMigratorService[224]: Joined Aqua audit session
10/09/2014 10:42:13.716 com.apple.internetaccounts[216]: An instance 0x7fe6035ea790 of class IMAPMailbox was deallocated while key value observers were still registered with it. Observation info was leaked, and may even become mistakenly attached to some other object. Set a breakpoint on NSKVODeallocateBreak to stop here in the debugger. Here's the current observation info:
<NSKeyValueObservationInfo 0x7fe6035ea8b0> (
<NSKeyValueObservance 0x7fe6035ea840: Observer: 0x7fe6035ea160, Key path: uidNext, Options: <New: NO, Old: NO, Prior: NO> Context: 0x11c4e343b, Property: 0x7fe6035e2f00>
10/09/2014 10:42:13.722 com.apple.internetaccounts[216]: An instance 0x7fe60375f7e0 of class IMAPMailbox was deallocated while key value observers were still registered with it. Observation info was leaked, and may even become mistakenly attached to some other object. Set a breakpoint on NSKVODeallocateBreak to stop here in the debugger. Here's the current observation info:
<NSKeyValueObservationInfo 0x7fe60375fa00> (
<NSKeyValueObservance 0x7fe60375f890: Observer: 0x7fe60375edf0, Key path: uidNext, Options: <New: NO, Old: NO, Prior: NO> Context: 0x11c4e343b, Property: 0x7fe6035e2f00>
10/09/2014 10:42:15.876 com.apple.time[152]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).
10/09/2014 10:42:18.822 parentalcontrolsd[233]: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream
10/09/2014 10:42:46.000 kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0x2800 ****
10/09/2014 10:43:52.000 kernel[0]: disk0s2: I/O error.
10/09/2014 10:43:53.648 ReportCrash[245]: Saved crash report for PluginProcess[242] version 9537 (9537.77.4) to /Users/gregghartley/Library/Logs/DiagnosticReports/PluginProcess_2014-09-10-104 353_Greggs-MacBook-Pro.crash
10/09/2014 10:43:59.461 Console[252]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored.
10/09/2014 10:44:21.017 com.apple.launchd[1]: (com.apple.WebKit.WebContent.BDB385CE-A81F-42DC-A2C0-22FB10393682[239]) Could not terminate job: 3: No such process
10/09/2014 10:44:21.017 com.apple.launchd[1]: (com.apple.WebKit.WebContent.BDB385CE-A81F-42DC-A2C0-22FB10393682[239]) Using fallback option to terminate job...
10/09/2014 10:44:21.023 com.apple.launchd[1]: (com.apple.WebKit.Networking.F8370421-D068-417A-A5F7-A1014B264202[238]) Exited with code: 1
10/09/2014 10:44:31.937 com.apple.launchd[1]: (com.apple.WebKit.WebContent.79A3EAE7-3B71-47A5-A430-F255F70590DD[240]) Exited with code: 1
10/09/2014 10:44:51.925 com.apple.launchd[1]: (com.apple.qtkitserver[254]) Exit timeout elapsed (20 seconds). Killing
10/09/2014 10:44:52.000 kernel[0]: disk0s2: I/O error.
10/09/2014 10:45:52.118 firmwaresyncd[46]: /sbin/fsck_msdos exited with 8
10/09/2014 10:45:52.118 firmwaresyncd[46]: Command /sbin/fsck_msdos output: ** /dev/disk0s1
** Phase 1 - Preparing FAT
** Phase 2 - Checking Directories
/EFI/APPLE/CACHES/CAFEBEEF starts with free cluster
Remove? no
** Phase 3 - Checking for Orphan Clusters
Found orphan cluster(s)
Fix? no
Found 5 orphaned clusters
Free space in FSInfo block (371723) not correct (371721)
Fix? no
10 files, 185860 KiB free (371721 clusters) -
An old MacBook Air, on start up just have a grey screen with a spinning wheel? please help
I have a mac book air. On start up I get just a grey screen with a spinning wheel. This lasts for about 15 minutes then I have just a deep blue screen. can anyone help please?
You should find the USB stick that shipped with your MBA and hold the Option key while rebooting. This will allow you to boot up and try doing a Repair Disk. If yours is an early model with a HDD your drive may have died. You can get a repalcement drive from OWC. They are pretty easy to install and the tools come with the kit.
-
My MacBook Pro is running very slow with the wheel constantly spinning. Can anyone please help?!?!
My MacBook is running very slow and the wheel is constantly spinning. It's not just using the internet as it takes forever to start, open programs, etc. It is even taking me a long time to type in this question as the spinning wheel keeps coming up. Below is the EtreCheck. I would appreciate it if someone could please help me!
EtreCheck version: 1.9.15 (52)
Report generated September 7, 2014 at 11:30:33 PM EDT
Hardware Information: ?
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information: ?
Intel HD Graphics 4000 - VRAM: (null)
Color LCD 1280 x 800
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 5:3:7
Disk Information: ?
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (425.17 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information: ?
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[not loaded] com.sony.driver.dsccamFirmwareUpdaterType00 (1 - SDK 10.6) Support
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
Launch Agents: ?
[loaded] com.google.keystone.agent.plist Support
[running] com.sony.SonyAutoLauncher.agent.plist Support
User Launch Agents: ?
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
User Login Items: ?
iTunesHelper
Internet Plug-ins: ?
FlashPlayer-10.6: Version: 14.0.0.176 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 14.0.0.176 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
o1dbrowserplugin: Version: 5.4.2.18903 Support
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
Flash Player Support
Time Machine: ?
Time Machine not configured!
Top Processes by CPU: ?
3% WindowServer
0% mdworker
0% Microsoft Excel
0% aosnotifyd
Top Processes by Memory: ?
115 MB Microsoft Excel
115 MB Safari
70 MB Mail
68 MB com.apple.WebKit.WebContent
66 MB com.apple.IconServicesAgent
Virtual Memory Information: ?
1.71 GB Free RAM
1.46 GB Active RAM
161 MB Inactive RAM
685 MB Wired RAM
353 MB Page-ins
0 B Page-outs1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
I have read things that can help me such as this:
wjosten
This solved my questionRe: Spinning wheel after 'Erase All...'
Jul 8, 2011 1:44 AM (in response to khosra)
Something has gone wrong, on a 3GS, the erase of all content setting should take but a minute or two.
You will have to force the phone into recovery mode:
Turn the phone off using the Sleep/Wake button, then the slide to power off. If you are unable to do that, press and hold the Sleep/Wake and Home buttons at the same time. When your phone turns off, release the Sleep/Wake and Home buttons. Then, leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, select NEW.
and when I try to put it to iTunes it give me a message saying" The iPhone software update server could not be contacted." PLEASE HELP. I just got this iPhone 4.
and also when I try to updated it like a month ago it won't work.Sorry, you said I need to take it to the Apple Store to help me with the iPhone before I posted that. What do they mean:
Additional Information
The “hosts” file may also be blocking gs.apple.com.
Select the hosts file (normally you can find your hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC).
Click the Edit menu, and choose Copy.
Then, click the Edit menu again, and choose Paste. There should now be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts -Copy" (Windows Vista/7).
Drag the original hosts file to your desktop. If Windows needs your permission to continue, click Continue.
Drag the "Copy of hosts" (Windows XP) or "hosts -Copy" (Windows Vista/7) to the desktop.
Right-click "Copy of hosts" (Windows XP) or "hosts -Copy" (Windows Vista/7) and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
When Notepad opens, click the Edit menu and choose Select All. Then from the Edit menu, choose Delete.
From the File menu, choose Save. Close Notepad.
Drag the "Copy of hosts" (Windows XP) or "hosts -Copy" (Windows Vista/7) file from your desktop back into the original location. If Windows needs your permission to continue, click Continue.
Right-click the "Copy of hosts" (Windows XP) or "hosts -Copy" (Windows Vista/7) file, and choose Rename. Type "hosts" (without quotation marks) and press Enter.
Restart your computer and try connecting to the software update server. -
I used utilities to source my 10.6 snow leopard install disc to my main hardrive, and now when I turn on my computer the apple with the spinning wheel stays on the screen and stuck like that. How do I fix it Help please. I already tried all the commands such as Command R, Holding down the Option key, C and holding down shift at the start up but nothing happens.
initialy All I was trying to do was downgrade 10.7 to 10.6 .You have to consider the possibility the hard drive may be dying. If your data isn't backed up, try one of the tools below:
https://discussions.apple.com/docs/DOC-1689
Once you are sure your data is backed up, we can examine other possibilities. In the meantime call AppleCare for your original installation DVDs. You may need them. -
Mac pro running OS 10.5.8 won't boot. Apple logo and spinning wheel shows then Apple logo turns into Forbidden signage while spinning wheel continue. It happenened right after I installed a firmware. Had to restart.Please help. What can I do?
Work through the suggestions in this article:
Mac OS X: Gray screen appears during startup -
Please Help: iMac black screens after startup logo + spinning wheel no cursor).
Hi, guys.
I'm in a fair bit of a desperate situation; my iMac's screen seems to shut down every time after the white startup screen. The Apple logo appears, & the progress wheel begins spinning, then after a while - when it would usually then go to the gray login screen - it would, instead, go black. I can tell that the machine is still on (I can still hear it clicking as it does during processing) but I'm unable to determine anything else. Nothing is visible on the screen - not even the cursor - it's as if the display had turned off completely. I'm not sure if the login screen sits beneath that black screen (I have tried to log on by typing my login details in blindly, but even if it does log in, it's hard to determine what state the computer is in without seeing the screen.
I have tried the PRAM reset (holding CMD+OPT+P+R) during both the white startup screen, & the black screen to no avail. It seems unresponsive because I don't hear any additional chimes that I've been told should be heard during a PRAM reset attempt. I can't even be sure that the command is being inputted correctly because the light on my wireless keyboard remains off during the process.
I've tried rebooting over & over again; the results are the same.
The steps that led to the problem occurred thusly:
1 - I was trying to clear some memory from my current session, so I scanned through my active processes, quitting anything which seemed to be eating up considerable amounts of memory.
2 - One particular process I quit was 'launchd' which was functioning under my profile username.
3 - After quitting launchd, all opened apps seemed to close, & it looked like I was forcibly logged off the machine. The screen froze during this point, & I decided to do a hard reboot to log back in.
4 - The problem began after this hard reboot; startup seemed to occur as per usual; white screen > apple logo > progress wheel > and then suddenly, a black screen where the login screen should be.
I've shown a flashlight into the screen while it's black & it seems well & truly like the display has shut down while the iMac continues in the background. I have had issues relating to my screen going black before, but they were random & intermittent; they didn't occur without fail during the exact same time immediately after startup, & could be remedied by using the CTRL+OPT+EJT keys.
I am on an iMac 2010, 27", using I believe Lion OSX. I am unable to recall additional specifications while the problem persists.
Could anybody please help me? I'm quite desperate; I was in the middle of some urgent work that I need to get back to as soon as possible.
Thank you I'm advance to anyone with advice on how I can go about fixing this.
,c.Gray screen appears during startup
-
i believe that i have malware (possible highjack of safari browser) on my mac, osx 10.9.4. accordingly, i've tried to run clamxav (on my mac HD) but just get a spinning wheel, then have to shut down. any advice on how to stop spinning wheel or get rid of malware? i have symnatic endpoint and, after scanning, it reveals nothing. please help. :-).
are locked user files or that have incorrect permission a bad thing?
Yes.
why am i removing symantec?
Short answer: Because it's worse than useless and worse than the imaginary "viruses" you're afraid of would be if they really existed. For the long answer, see below.
1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to log in to it remotely. That threat is in a different category, and there's no easy way to defend against it.
The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
☞ It can easily be disabled or overridden by the user.
☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
Apple has so far failed to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. These failures don't involve App Store products, however.
For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, and a technological fix is not going to solve it. Trusting software to protect you will only make you more vulnerable.
The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the scam artists. If you're smarter than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
Software from an untrustworthy source
☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software.
☞ Rogue websites such as Softonic and CNET Download distribute free applications that have been packaged in a superfluous "installer."
☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
Software that is plainly illegal or does something illegal
☞ High-priced commercial software such as Photoshop is "cracked" or "free."
☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission.
Conditional or unsolicited offers from strangers
☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
☞ You win a prize in a contest you never entered.
☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
☞ Anything online that you would expect to pay for is "free."
Unexpected events
☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.
☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial "anti-virus" (AV) or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
Why shouldn't you use commercial AV products?
☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
☞ By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
☞ Most importantly, a false sense of security is dangerous.
8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in everyemail attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It's as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices. -
Please help me! MacBook Pro stuck on apple logo and spinning wheel
Hi I'm really desperate and need help! My MacBook just stopped loading and would stay on the gray screen with the apple logo and spinning wheel.
I have tried safe mode and it would load a little and stop and then the loading bar would be blank and it would stay like that forever!!
I also have tried doing the single user mode and when I type the fsck - fy it will do a couple more lines then it will say error like a hundred times :(
I did verbose mode and it would just give me stuff that I have no idea what it saying I left on verbose mode for like 5 hours and it would just give me lines of stuff I have no idea what it's saying!
I downloaded lion through apple store so I don't have the disk I only have my snow leopard disk
Please please someone tell me a solution it's my moms laptop and I don't want to get in trouble!Reboot in recovery mode an possibly repair over the internet.
Command-R to the rescue.
Just hold down Command-R during startup and OS X Recovery springs into action. It lets you choose from common utilities: You can run Disk Utility to check or repair your hard drive, erase your hard drive and reinstall a fresh copy of OS X, or restore your Mac from a Time Machine backup. You can even use Safari to get help from Apple Support online. And if OS X Recovery encounters problems, it will automatically connect to Apple over the Internet.
http://support.apple.com/kb/HT4718 -
Spinning wheel... Please read and help!
I know people have posted questions about this but I haven't seen an answer for my exact question which is: is there anyway to get my spinning wheel to go away out of safari without shutting down safari completely? I have a nursing final open in safari that I've attempted to take literally atleast ten times and this spinning wheel keeps coming up when I have a few questions left. I'm exhausted and just need to finish this test, as it's due soon and I physically haven't been able to do it because this stupid wheel keeps coming up. Also the cursor comes up with any other application so it's not that my computer is frozen, just doesn't wanna work with safari. Please please please someone help. I need to finish this and I need to go to sleep!
Sorry that you did not get a subtantial reply to your
problem, as time was apparenty of the essence...
Much more information would have been required from
you about your OS X version, computer model specs,
and also a cure would likely have required you to shut
down and restart your computer.
At least perhaps start in SafeBoot, and run repair disk
permissions in Disk Utility. Check some system logs,
and also look into Activity Monitor (probably before
a restart) to see where the system resources were
being used; & if anything running could account for
the problems you've faced in using Safari.
To see what may be behind issues in your running
system you can get & use this free utility from a
trusted developer to get a readout of your OS X
and the results of this can be posted back here in
a discussion area as an image, to help diagnose.
If your computer is running OS X 10.7 or later...
this utility can get information that can help see
what is going on in a running system:
•About Etrecheck: http://www.etresoft.com/etrecheck_story
Etrecheck/download: http://www.etresoft.com/etrecheck
{To take an online test, and using a browser, has a
few possible problems that I'd check before doing so.
If the browser is not up to date, I'd use another;
most sites can be accessed by several of them.}
However the problem likely is based a combination
of things going on in the Mac OS X; perhaps you
have installed some software from dubious source
and it may be running in the background, or may
have co-opted Safari. Some can mess up browsers.
The generic name of the malady is 'adware' so if
you downloaded applications from less than good
sites, or clicked on a 'free' software offer, you may
have acquired some kind of adware corruption.
•The Safe Mac - adware removal guide:
http://www.thesafemac.com/arg/
+ related removal issue
http://www.thesafemac.com/installmac-uninstaller-antics/
So, anyway, there are several things that can cause an
issue of only one open application lagging, it could be
you had limited system resources, too full a hard disk
drive with little free space (for virtual memory swap file)
or not enough installed chip RAM; or some other issue
in the system that a restart may have helped. Or if you
accidentally installed a malware or adware bug, then
almost any of these things would require a restart, etc.
A general run-down on performance related issues in
the Mac can be read & some acted on, see this page:
•Mac Performance Guide:
http://www.thesafemac.com/mpg/
•The X Lab - The X-FAQS:
http://www.thexlab.com/faqs/faqs.html
•Problems from insufficient RAM & free hard disk space:
http://www.thexlab.com/faqs/lackofram.html
Anyway, at this late hour, some four hours after your
request for some help, I am sorry nobody saw your
post or knew what to say about it. Some browse on by.
Hopefully your ailing Mac didn't mess up your opportunity.
Good luck & happy computing!
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