Splash page is not working for everyone

Greetings All,
My client has received several complaints by customers that
they can't see
the public website which opens automatically once the splash
movie is
finished playing. They say that all they can see is a yellow
screen. I
believe this might be due to the splash screen hanging when
they don't have
flash or a corrupt flash installed. Can anyone shed some
light on me as to
what might be the problem and a strategy toward fixing it.
The splash page seems to work fine on every computer I have
tried.
I'd hate to have to remove the flash page but that is just
what might have
to happen if I can't resolve this issue.
Here's the link:
http://www.groceryoutlets.com/
Many thanks,
FUdo

I'm a little confused.
You have a splash intro flash movie that they *can* see but
they can't see the main site:
http://www.groceryoutlets.com/home.aspx
the main site is not flash.
Is the issue that the redirect is never leaving the flash
page?
hard to say without the ability to reproduce it.
~~~~~~~~~~~~~~~~
--> Adobe Certified Expert
--> www.mudbubble.com
--> www.keyframer.com
~~~~~~~~~~~~~~~~
Fudo wrote:
> Greetings All,
>
> My client has received several complaints by customers
that they can't see
> the public website which opens automatically once the
splash movie is
> finished playing. They say that all they can see is a
yellow screen. I
> believe this might be due to the splash screen hanging
when they don't have
> flash or a corrupt flash installed. Can anyone shed some
light on me as to
> what might be the problem and a strategy toward fixing
it.
>
> The splash page seems to work fine on every computer I
have tried.
>
> I'd hate to have to remove the flash page but that is
just what might have
> to happen if I can't resolve this issue.
>
> Here's the link:
http://www.groceryoutlets.com/
>
> Many thanks,
>
> FUdo
>

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