SplashID Desktop will not open

I am having a problem with SplashID desktop. I have installed it per the instructions at SplashData Version 4.6.1 which says it is compatable with Tiger (OS 10.4.11) but it will not open. It bounces a few times and then gives me this error "The application SplashID quit unexpectedly" with options to close, report or reopen (none of which help).
I have contacted SplashData support who have repeatedly told me to rename the SplashID folder to .old and delete the .pst file in the library. I have tried this numerous times and have gone as far as deleting everything on my system that has anything to do with SplashID and then re-installing my OS. Still I get the same error.
I am running OS 10.4.11 on an PowerPC G4. I have the iPhone version of SplashID which works fine. I also have an old version of SplashID desktop (which I have also removed to test) that I used with my Treo before getting my iPhone and it works fine.
Please, any suggestions would be deeply appreciated. I would really like to be able to sync my iPhone app to my desktop app.

Hi,
This forum is for iPhone related issues, you're probably not going to find the information you need here.
You should have better luck posting on the SplashData forums http://forum.splashdata.com/ or maybe here: http://discussions.apple.com/forum.jspa?forumID=758
This article: http://support.apple.com/kb/TA40255 provides basic application troubleshooting tips.
-Jason

Similar Messages

  • I updated Pages two months ago, yet my gmail program will NOT send out a pages document and a pages file I saved to desktop will NOT open and a box pops up telling me it won't open document without the Pages upgrade WHICH I HAVE ALREADY DONE...PLEASE HELP

    I updated Pages two months ago to the latest version.  BUT, my MAIL program will not allow me to send documents I attach that are genereated witht eh update Pages.  And, when I save a doc to desktop generated in Pages, it will not opena, a box pops up and tells me the it wil not open until I have upgraded to the new PAges, WHICH I HAVE ALREADY DONE!!!  What is UP with this, can anyone please help me?  Would GREATLY appreciate it.
    SA

    Pages 5 is in a new format that is not compatible with GMail, Google, Amazon, DropBox and other 3rd party servers.
    Peter

  • NEWLY DOWNLOADED DESKTOP WILL NOT OPEN IN XP ....HELP

    I have been using my m505 on a new XP machine for 6 months. Suddenly the desktop would not open. I suspect this was caused by an automatic Windows update. I went on Palm site and downloaded the new software. This also will not open. It starts up initially and even begins to open with the frame of the desk top but stops running. Can anyone offer suggestion??
    Post relates to: Palm m505

    try editing the compatibility of your palm desktop software.
    right click on the icon > select properties > click compatibility tab > **check compatibility mode and select Windows 2000 > click apply then Ok.
    also, check the settings of your firewall/antivirus, it's possible that they are block.

  • May have deleted HP files as desktop will not open.

    Our HP printer began to pack up so we decided to buy a new Canon Printer which I installed on our ethernet desktop and also on my wife's wifi laptop.  I then  uninstalled our HP Photosmart C4180 printer from our desktop   I used the uninstall within the HP folders such as solution centre but some folders  for the printer/scanner remained so I used the control panel uninstall.
    Since then the desktop switches on but does not start up.  I fear that I may have deleted some HP files needed by my  desktop.  Havng said that I also removed the printer files from my wife's laptop in a similar way and that works ok.  
    How do I check if I have some key folders missing?  Bear in mind that the desktop does not start up currently i.e screen message is no signal and the orange disk light on the desktop does not blink as it used to.   Alternatively any other constructive ideas now to overcome the issue? 

    Are the fans working when you turn the computer on?
    If you can boot into Safe Mode and select a system restore point prior to when the problems started.  See this, if it says Windows 7 on the right, click the arrow down and select Vista:
    http://windows.microsoft.com/en-us/windows/start-system-restore-command-prompt#1TC=windows-vista
    Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

  • Palm Desktop Will Not Open on Windows XP Pro

    I have recently upgraded my Treo 700P to a Centro. I completely removed all palm software on my computer, rebooted and then reinstalled it. It has been working with no problem until today. I haven't installed any new software or removed any from my phone. When I try to open the desktop on my computer it freezes at the splash screen and then I get the Windows error message asking me if I want to send a report to Microsoft or not. I have tried uninstalling and reinstalling software. I ran a scan disk. Nothing I do, seems to change anything. I started my computer in safe mode and tried to open it there and still won't open. I looked at my event log and I get this same log entry every time I try to open it. I noticed on the Palm website that there is a version higher than the software on my phone, but it doesn't seem to install onto my phone during the hotsync and regardless, I don't think one thing has anything to do with the other. I have checked that my files are not read-only and that I have full admin rights on my laptop. Why did this just occur out of the clear blue sky? How do I fix it?
    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date:  12/5/2008
    Time:  5:59:05 PM
    User:  N/A
    Computer: noneofyourbusiness
    Description:
    Faulting application palm.exe, version 6.2.2.0, faulting module datebook.dll, version 6.2.1.0, fault address 0x0003d95e.
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 70 61 6c   ure  pal
    0018: 6d 2e 65 78 65 20 36 2e   m.exe 6.
    0020: 32 2e 32 2e 30 20 69 6e   2.2.0 in
    0028: 20 64 61 74 65 62 6f 6f    dateboo
    0030: 6b 2e 64 6c 6c 20 36 2e   k.dll 6.
    0038: 32 2e 31 2e 30 20 61 74   2.1.0 at
    0040: 20 6f 66 66 73 65 74 20    offset
    0048: 30 30 30 33 64 39 35 65   0003d95e
    0050: 0d 0a                     ..     
    Post relates to: Centro (Verizon)

    Try this, Locate the palm folder. (C:/Program files/Palm or Palmone/*hotsync username*
    Copy the contents of your hotsync username then delete it from the original location. (Repeat for each user you have) Then try to open the Palm desktop. It should prompt you to create a new username.
    Post relates to: None

  • Folder on desktop will not open

    Hi there,
    I am having a bit of a problem. I have a folder on my desktop for dumping stuff in to keep it tidy, and now when I try to open it, it seems to try, and then closes, leaving me with the window for my HDD. Before this started, a folder with MP3 files within that folder was doing the same thing. Has anyone experienced this, and can tell me what is going on and how to fix it?
    Cheers, and Thanks!
    Glenn

    Glenn, I think some of your invisible .DS_Store files are corrupt.
    Download 'TinkerTool System' and click on the tab 'Clean Up' then 'Finder Info".
    When TinkerTool System has finished Refresh the Finder or restart before you try to open the folder.
    TinkerTool System <http://www.macupdate.com/info.php/id/13662>
    Good luck,
    Tom

  • Program will not open on desktop

    handheld works desktop will not open
    desktop errors
    error failed to open address book database
    error invalid configuration
    message log on handheld after sync
    address book synchronization failed
    Post relates to: Visor Prism

    Hello and thank you for using the Palm Help Forums!
    If you are having trouble opening Palm Desktop try uninstalling the program by going into your Control Panel then open Add/ Remove Programs then remove Palm. Once the software is removed try installing the Palm Desktop program again either by your disk or by downloading it at www.palm.com. Let me know if you are still having issues once you have completed these steps.
    -Pat
    Post relates to: Treo 800w (Sprint)

  • Itunes will not open on my computer the icon on desktop  has changed to a white foldertype icon. itunes is listed in programmes on my start menu but will not launch either

    please help
    itunes will not open on my computer the icon on my desktop has changed to a white folder and it is still listed in start programmes but will not launch i am concerned about losing all my downloads

    You music etc should not be affected by problems with the iTunes program, nevertheless it is always a good idea to backup your data.
    You haven't said if there was any error message when you tried to start iTunes. If  there was one please give it in full.
    Also check to see if QuickTime works, iTunes can not work without it. If QuickTime doesn't work, it has to be fixed before worrying about iTunes.
    Then restart your PC and open your Task manger and select the Processes tab.
    Try to start iTunes, does iTunes.exe appear on the processes tab? If so does it disappear again or remain although the programs does not open?

  • Ask your question.please help itunes will not launch on my computer the icon on desktop has changed to a white folder no error message appears and it appears but then disappears in task manager when the programme will not open quick time is working

    please help i need to fix my itunes it will not launch on my computer . no error message appears it simply will not run. the icon on desktop has changed to a white folder and it still appears in programmes in start menu but will not open. it appears in task manager but disappears when the programme will not open

    You music etc should not be affected by problems with the iTunes program, nevertheless it is always a good idea to backup your data.
    You haven't said if there was any error message when you tried to start iTunes. If  there was one please give it in full.
    Also check to see if QuickTime works, iTunes can not work without it. If QuickTime doesn't work, it has to be fixed before worrying about iTunes.
    Then restart your PC and open your Task manger and select the Processes tab.
    Try to start iTunes, does iTunes.exe appear on the processes tab? If so does it disappear again or remain although the programs does not open?

  • Adobe reader will not open pdf files I have saved as, or, export as pdf to my desktop (latest Maverick). The same file does open when I am on the source website (i.e. user manuals etc.). Why?

    Adobe reader will not open pdf files I have saved as, or, export as pdf to my desktop (latest Maverick). The same file does open when I am on the source website (i.e. user manuals etc.). Why?

    iMac G4, Mac OS X (10.4.9)
    Make sure you have the latest Adobe Reader installed for your OS.
    http://www.adobe.com/support/downloads/product.jsp?platform=macintosh&product=10
    Did you try using Preview. If you control click on the PDF on your desktop you can use the "open with" option.

  • Itunes will not open from desktop icon or start menu?

    itunes will not open from the desktop icon or from the start menu?

    Are you getting an error message when you try to launch iTunes, patrice? If so, what does it say? (Precise text, please.)

  • I just installed CC Lr 5.5 and it will not open on my laptop but works fine on my desktop.

    I just installed CC Lr 5.5 and it will not open on my laptop, but works fine on my desktop.

    Try this:
    https://helpx.adobe.com/lightroom/kb/unable-launch-lightroom-55.html

  • Itunes will not open/launch on my desktop. There is no systems error message etc. It just won't open, help?

    My Itunes will not open/ lauch on my desktop. There is no systems error message etc. It just will not open, help?

    reset utility should help...for mac
    http://www.apple.com/support/downloads/ipodresetutility103formac.html
    for windows
    http://www.apple.com/support/downloads/ipodresetutility104forwindows.html

  • I just updated tosystem10.6.8. I am running Iphoto 08 version 7.1.5 Quick time movies will not open and play directly in Iphoto. When I move them to my desktop they play fine.Quick time 10.0 What do I need to do?

    I just updated tosystem10.6.8. I am running Iphoto 08 version 7.1.5 Quick time movies will not open and play directly in Iphoto. When I move them to my desktop they play fine.Quick time 10.0 What do I need to do?

    You need to download and install QuickTime Player 7 for Mac OS X v10.6.3 or later
    OT

  • Nothing works - no icons on desktop, finder will not open, etc.

    I am running OS 10.4.7, and suddenly, nothing works. Finder will not open. iTunes will not open. Trash will not open. iPhoto will not open, etc. The only programs that seem to open are Safari and Mail (though Safari crashes if I try to watch any video, as Quicktime will not open). Moreover, all of the icons on the desktop have vanished, along with the info bar up top. Spotlight will not open either. I can't access the hard drive directory. Any suggestions? Or, should I just take it into the shop?
    Thanks.

    Hi, WillhelminBend. Welcome to the Discussions.
    1. What changes did you make to your Mac, if any, before this problem arose? If the problem arose after making a change, it's possible the change is the cause.
    2. See my "Multiple applications quit unexpectedly or fail to launch" FAQ for advice on troubleshooting this issue.
    Good luck!
    Dr. Smoke
    Author: Troubleshooting Mac® OS X
    Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
    I may receive some form of compensation, financial or otherwise, from my recommendation or link.

Maybe you are looking for

  • Dynamically placing a check box in a page in Smart Forms

    Hi all, hereby i have a requirement in my SMARTFORM page development that i have to place a check box and print some numbers till next to the check in the downwards order like CB    1.    2.    3.    4. CB    a.    b.    c.    d.    e.    f. In the a

  • How do I remove groups off my my phone contacts

    I Have two groups that I want to remove from my phone contacts and can out figure out how to delete them, help!

  • Picking for multiple deliveries in one go

    Dear Gurus, In our SAP system we have multiple delivery documents which are yet to be picked completally, after picking I will do the PGI in one go. My problem is I want to do the picking for all delivery documents in one go, as the stocks are availb

  • Printing French characters on HP 4600

    I have no problems printing English characters on HP 4600 printers from my UNIX computer where I define my primary symbol set in my printer profiles as follows: ^1b^28^38^55 for Roman 8 symbol set and ^1b^28^31^34^4a for Ventura US What do I need to

  • Quick Time screen capture freezes when i'm working with Modo 3D. Any solution?

    Hi guys,   When I'm working with Luxology Modo, Quick Time screen capture freezes every time on Mac OS X Mavericks. When I'm doing some operation in Modo, like slice geometry per exemple, QuickTime crashes. I must force quit quicktime and when I rela