Split x2 problem with USB ports not working

My computer is somewhat new and this problem has been happening since I first got it. I couldn't find anything about this problem here or elsewhere online.
When I plug anything into either USB port (I've tried my phone and an external harddrive) the computer like sort of recognizes it on and off. When I plug in my phone the computer beeps at random every several seconds and doesn't recognize it. The external hard drive was sort of recognized but only on and off and I couldn't move things from it to my computer because it wouldn't stay connected long enough. It's literally like every 2-3 seconds it recognizes the USB thing, changes it's mind and then recognizes it again, etc. forever.
I haven't had a chance to test the SD card slot or the HDMI port yet.
Sometimes the mouse freezes also, I'm not sure if this is the same problem (related to connection between the tablet and the keyboard parts) or if these are separate problems. It seems to be happening less often and goes away if I wait for a moment. Still annoying but the USB ports not functioning is a more urgent issue.
I need help, is there a way to fix this or is something faulty with my computer?

Hi Purple24,
I understand you are having issues with USB on your HP SplitX2. Here is a document on general troubleshooting.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03327635
I would be happy to assist if needed. Please let me know what is your model number? Here is a link that will help you find that out.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00033108
Please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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