Splwow64.exe crashed during printing with HP universal

Question

This thread is processing an inbound RPC call over LRPC to the
splwow64_1d_2731e962_0_2000 endpoint.
Function
HPZUIWN7!CHPCommon::VUpdateResolutionFor16BitApps+37
HPZUIWN7!CHPCommon::OEMDevMode+947
HPZUIWN7!CHPPrintUI::DevMode+40
unidrvui!HComOEMDevMode+45
unidrvui!BCallOEMDevMode+8e
unidrvui!BConvertOemPluginDevmode+f7
unidrvui!PConvertToCurrentVersionDevmodeWithOemPlugins+207
unidrvui!BValidateAndMergeDevmodeWithOemPlugins+70
unidrvui!BGetValidatedUserDefaultDevmode+1f7
unidrvui!BFillCommonInfoDevmode+22
unidrvui!LSimpleDocumentProperties+bc
unidrvui!DrvDocumentPropertySheets+59
winspool!DocumentPropertySheets+26b
splwow64!TLoad64BitDllsMgr::InternalDocumentProperties+1dc
splwow64!TLoad64BitDllsMgr::DocumentPropertiesW+b2
splwow64!RPCSplWOW64DocumentProperties+da
rpcrt4!Invoke+65
rpcrt4!NdrStubCall2+32a
rpcrt4!NdrServerCall2+1d
rpcrt4!DispatchToStubInCNoAvrf+14
rpcrt4!RPC_INTERFACE::DispatchToStubWorker+146
rpcrt4!LRPC_SCALL::DispatchRequest+149
rpcrt4!LRPC_SCALL::HandleRequest+20d
rpcrt4!LRPC_ADDRESS::ProcessIO+3bf
rpcrt4!LrpcIoComplete+a5
ntdll!TppAlpcpExecuteCallback+26b
ntdll!TppWorkerThread+3f8
kernel32!BaseThreadInitThunk+d
ntdll!RtlUserThreadStart+1d
STA Name   
Thread ID   
Thread Status   
Call Status
Main STA   
6
In-Call (bad symbols)   
processing an inbound RPC call over LRPC to the
splwow64_1d_2731e962_0_2000 endpoint.
Exception Information
HPZUIWN7!CHPCOMMON::VUPDATERESOLUTIONFOR16BITAPPS+37In splwow64__PID__81228__Date__12_24_2013__Time_02_58_53PM__629__First Chance unknowon.dmp the assembly instruction at
HPZUIWN7!CHPCommon::VUpdateResolutionFor16BitApps+37 in
C:\Windows\System32\spool\drivers\x64\3\HPZUIWN7.DLL from Hewlett-Packard Corporation has caused an
access violation exception (0xC0000005) when trying to read from memory location
0x00000000 on thread
6
Module Information
Image Name:
C:\Windows\System32\spool\drivers\x64\3\HPZUIWN7.DLL
  Symbol Type:
PDB
Base address:
0x00000003`00905a4d
  Time Stamp:
Mon Jul 13 21:30:51 2009
Checksum:
0x00000000`00000000
  Comments:
COM DLL:
True
  Company Name:
Hewlett-Packard Corporation
ISAPIExtension:
False
  File Description:
?????? ????? ????? ???? ?????? ?? Hewlett-Packard Vista
ISAPIFilter:
False
  File Version:
61.053.41.07
Managed DLL:
False
  Internal Name:
hpzuiwn7.dll
VB DLL:
False
  Legal Copyright:
Copyright® Hewlett-Packard Corp. 1997-2008
Loaded Image Name:
HPZUIWN7.DLL
  Legal Trademarks:
Mapped Image Name:
  Original filename:
Module name:
HPZUIWN7
  Private Build:
Single Threaded:
False
  Product Name:
HP UI
Module Size:
2.4 MBytes
  Product Version:
61.053.41.07
Symbol File Name:
c:\symbols\hpzuiwn7.pdb\864E9316F49D4AB6A84001A3B52F3BBE1\hpzuiwn7.pdb
  Special Build:
Any ideas?
Thanks!
MD

Answer 1

Alan - After moving all printers to HP UPD , I just  go one first chance exception in a week.
In splwow64__PID__73856__Date__12_30_2013__Time_08_56_24AM__370__First Chance unknowon.dmp the assembly instruction at
hpcui118!DllGetClassObject+1ccc in C:\Windows\System32\spool\drivers\x64\3\hpcui118.dll from
Hewlett-Packard Corporation has caused an access violation exception (0xC0000005) when trying to
read from memory location 0x00000000 on thread
6
Module Information
Image Name:
C:\Windows\System32\spool\drivers\x64\3\hpcui118.dll
  Symbol Type:
Export
Base address:
0x00000003`00905a4d
  Time Stamp:
Fri Nov 11 02:54:05 2011
Checksum:
0x00000000`00000000
  Comments:
COM DLL:
True
  Company Name:
Hewlett-Packard Corporation
ISAPIExtension:
False
  File Description:
ISAPIFilter:
False
  File Version:
61.118.01.11744
Managed DLL:
False
  Internal Name:
VB DLL:
False
  Legal Copyright:
© Copyright 1996-2010 HPDC
Loaded Image Name:
hpcui118.dll
  Legal Trademarks:
Mapped Image Name:
  Original filename:
Module name:
hpcui118
  Private Build:
Single Threaded:
False
  Product Name:
HP UI
Module Size:
4.02 MBytes
  Product Version:
5.4.0.11744
Symbol File Name:
hpcui118.dll
  Special Build:
I will going to watch this for one
more week if everything goes fine I'll mark this as answer.
MD