Spool area full

Hello there,
we are having an printing issue with one of the devices. The printer won't print. Instead, we the following message: Spool area full. The printer was deleted and reinstalled. Didn't change the situation. Anybody out there with a solution? Thanks for the feedback.

I went into the printer tech support & they worked through my issue successfully so this may be relevant - try your own printer tech support
On the printer, press the Ink Management button ( - for Touch Screen Models - the button on the touch screen that has all the colours), then press Test Print, press Print Quality, press Mono Start.
Follow the instructions on the printout and on the display of the printer. You may need to clean several times before you notice any improvement.
Here is a link that will direct you with some screen shots as well for brother printers:
http://support.brother.com/g/b/faqend.aspx?c=au&lang=en&prod=dcpj152w_us_eu_as&f aqid=faq00000735_014

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