Spool file not being generated in production server

Hello
Our end users are using automatic payment program F110 to print multiple cheques.
The settings in SPAD are identical in Quality and Production Server,but some how
spool file is not being generated in production.
Test printing is fine in Quality server.
Printer being used is Epson LQ 300.Device type is EPESCP2.
We are using z custom page size ,and it is assigned to printer device Type as well
Would be very great if some can can comment on which settings to check,as SPAD setting is
same in both server ,yet no spool.Very Very urgent.
Iam not sure ,whose domain is it now-BASIS or ABAP.
Thanks a lot
Nouman

If there is a problem with the spool, the variant that is being in F110 parameters.
As you are saying the quality system is working fine, please compare both the variants in Production and Quality systems.
This should solve your situation.

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