Sporadic error "camera disconnected or off"

I have just purchased a Mac Pro and am going crazy trying to digitize footage (which is ironic since the simplicity of the Mac was the reason I wanted to convert from PC).
Here's the deal. Before I purchased, I went to the Apple store with my camera, a Panasonic PV-GS120 to test. Footage imported easily into iMovie on an iMac. Convinced, I ordered the MacPro online. It arrived and I couldn't get it to digitize footage with same camera (same tape, wire). When I connect the camera, I keep getting the error "camera disconnected or off" even though I've tried several different cables (including brand new Mac firewire cable) and every combination and order of turning off/on computer & camera. Camera is always in correct play mode. Randomly (it seems) it worked once and never again. Sometimes the blue screen pops up and says the error, other times blue screen doesn't even show up.
Please please help - I bought this Mac to make my life easier and so far I've wasted two days and am getting nowhere (oh yeah Apple support was NO help - said our camera wasn'ts supported then sent us a list which said it was).
Michele

Nice try - just using ac power.
Update: we discovered that the rear firewire works always when we power everything off, connect everything, turn on. Front one is random - we've only got it to work once.
Meanwhile after 1 1/2 hours on the phone with Apple Tech support (no exageration) we still don't know what's wrong but they suggested we either exchange the computer or get service (probably to replace the motherboard). Apparently we can't even just return it b/c it was 'customized'. So regardless, we're stuck eith it.
So far a very disappointing and frustrating first three days as a Mac owner, to say the least.
Michele

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1. backup everything in your memory card to your pc
2. backup your phone memory to your memory card
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*#7780# - Reset to the original settings; some informations are also deleted and need to be re-entered.
*#7370# - Soft format - this will resets all the phone memory (like re-format a disk); make sure to have full battery charged !
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Message Edited by sodalimon on 23-Aug-2008 03:39 PM

HT5312 I DO remember them but Apple chose to put them in Japanese and I can not change the language on Manage my Apple ID so I do not know if I made an error ,it threw me off , it was the wrong question Where did you fly to on your first Aiplane trip ? th

I DO remember them but Apple chose to put them in Japanese and I can not change the language on Manage my Apple ID so I do not know if I made an error ,it threw me off , it was the wrong question Where did you fly to on your first Aiplane trip ? then I was unable to enter until 8 hours then called Apple Japan 4 times each time threy asked me would you like to speak with an English speaker,I said yes then they told me sorry today is Sunday no English speakers ,but they refused to speak Japanese, then I called 5th time and a kind guy could speak English we were on 1and 1/2 hours he got me to log in but the reset key chain could not be completed still pending.
He said do not mess with that ! then I got a text from somewhere to reset 4 pins suddenly it was very strange I said to him that I got this pin this morning but it said you can use maximum 3 hours it had a UK number and I told him I do not like this and will not enter the code he said do not do it if it is from the UK and then I said to him ok you did a lot to help but we can not go any further ! and we cut of I went back to my computer to re do the ID but I found everything a mess so I call and a stupid sounding Japanese women with a squeaky voice came on I was calm at first and they want your phone number your IMEI number your iPhone serial number date of birth Address email address it takes 10 munutes to check then they ask what are you caling about so I try to explain my keychain is broken or problems with language security questions and can not change my pasword because the security question have failed me so it is ONE BIG HEADACHE AND I START I GET STRESSED she says Do want an ENGLISH speaker ,I say yes ,that guy i talked to earlier but I never got his name and first time I ever talked to him but they said he is not here so I said ok and then she said today is sunday so call back in the morning ,I said ,well ok in Japanese but they make you feel stupid because they do not want to speak Jap@anese with none natives and they are to busy,And they feel that I should not bother them ,then I say that Apple Japan is trying to refuse Apple foreign customers and then she wants to hang up and ask me to visit the shop ,but they are the same I have a very bad time with Apple Japan since they do not discuss software problems or security with customer meaning if you have a problem they ask you to come on a time 20 minutes max so they do hardware test and say you phone is fine then I say no I can not reset my ID they say you must call call centre so I am going around in circles ,When I call English it is usually Australia so if my problem is in Japan surely if do not want me to talk to them in Japanese and they ask me to call Australia but every time my call charge is expensive after asking them is this free because I have Apple care they say yes but when the call goes to Australia 0120 277 535 it might change to paid call so I call then I have to ask is this charging they say we can not give you that information ! so what can I do I have have been at the computer and phone all day on my day off work and in tre week I am so busy and can not use my phone I can not work without it ,this new technology for you ,they can not cope with the fact that the customer have problems yet they do not want to deal with us because they can not solve it and so it shows them to be useless they like to walk around in their cool tee shirts and retro shop but when it comes to functionality we are unwelcome they got the money so do not return because apple is perfect that nothing should go wrong .
But it does somehow my English security answers do not work on a Japanese Question especialy if I did not choose that question I set up the multiple choice In English and wrote the answers in English or Roman and set them langauge preferences in English, do you really think you can correctly write english name or word in Japanese they write a police patrol car pato caa パトカア　they do not have r and l .So it is my choice to make my security easy for me and as difficult for others to hack.But they also have patororoo choo meaning ' now patrolling ' so why they have pato caa patrol car and patoro patrol and have thousands of Chinese words kanji they can find patrol.
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You have to enter the Apple ID and password. You are running into the Activation Lock
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