Spot to process grayed out
Thought I'd write this up in case it helps anyone. I've just spent most of the afternoon trying to find the solution, when it actually takes about 30 seconds once you know it.
The problem: Mac OSX 10.6, ID 4. On exporting a document to PDF, the "all spots to process" check box is grayed out, which creates unwanted spot colours in your PDF.
The solution: After trying various colour profiles, modifying the joboptions and generally going around in circles for ages, the solution is simply to save a copy of the document and use the copy. Obviously it's some sort of corruption of the original file, which is corrected when saved as a new document.
Hopefully, next time this happens to me, I'll remember the solution, or at least remember that I posted it here!
Never Mind, I figured out. I was trying to change the spot swatch option that is in a placed file, linked. When I embed the file, or open the original and paste in the artwork, then I can change the swatch options from Spot to Process.
Similar Messages
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Process Multiple Files jpegs grayed out
Process Multiple Files in Photoshop Elements 10 for Mac OS 10.9.2 worked on several folders of jpegs then stopped working. Any folder that contains jpegs has the jpeg files grayed out. I get the error message, "The source folder you have selected is empty." However I can work on the jpeg files in that folder if I do it one at a time. I tried quitting the program then going back in and still I get the same error message.
R_Kelly
The folder I was trying to process was in another folder with a
backslash in the name. Once I removed the backslash, Process Multiple
Files worked again. Thanks for the quick response and the helpful hint.
Sincerely,
Todd
R_Kelly wrote, On 5/10/14, 5:59 PM:
>
Process Multiple Files jpegs grayed out
created by R_Kelly <https://forums.adobe.com/people/R_Kelly> in
/Photoshop Elements/ - View the full discussion
<https://forums.adobe.com/message/6371873#6371873> -
I have to reduce the resolution for files in a folder. I have done this in the past but have a problem with the reinstall of Elements 11 on a PC that lost it's mind and had to reinstall all software. The Process Multiple Files under the File heading is grayed out and will not allow me to point to the files to be reduced. Sure would like some help on this. THX.
You have to be in Expert Mode (see this picture) to enable the "Process Multiple Files ..." from the file menu. You are in the Editor windows, right?
-
NOTIF_CREATE has grayed out "Business Process" Field, BP are not selectable
Hello all,
related to another thread (notif_create), I am trying to select Business Processes in the NOTIF_CREATE Dialog. My Solution has Business Processes assigned, and I can see them in the F4 Help List, but I cannot apply them (green check mark is grayed out)
How can I make this field changeable?
Thank you for your help
Kind regardsdisregard, this is another issue than what I was thinking.
Edited by: Jason H on Feb 5, 2009 8:07 PM -
Undo is not working properly (grayed out)
Undo is not working properly in Indesign CC 9.2. I am using a 17" MBP running OSX 10.9.1.
Processor: 2.2 GHz Intel Core i7
Memory: 4GB 1333 MHz DDR3
I ran into this issue doing a publication layout. I was not doing anything overly complicated. Copying/pasting, placing images, adding text boxes, copying/pasting text boxes. It seems to happen without rhyme or reason.
I know that is not helpful for troubleshooting so I was able to isolate the problem. Here is how to recreate it.
Open new doc (standard letter)
Create text box with random text
copy the text box (cmd C)
paste the text box (cmd V)
move the resulting text box using selection tool (V)
select NEW text box (selection tool)
copy the NEW text box (cmd C)
paste the NEW text box (cmd V)
move the text box (selection tool).
Repeat until there are 5 text boxes (at least).
Undo the various actions after placing and moving the 5 text boxes.
I cannot undo back to a "new document."
In some cases I can only undo 2 actions before "undo" becomes grayed out, and in some cases, I can undo up to 9 or 10 actions before it gets grayed out.
Other programs running:
Illustrator
Photoshop
Text Edit
MS Word 2011
Excell 2011
Messages
Chrome
Finder
Fetch (FTP software)
I need to have these programs running simultaneously in many cases and have done so successfully in the past. I have a feeling it might be a memory issue, but I have not seen a similar post and I never had the issue with CS5 running with an identical setup. I was able to undo actions up until my previous save in CS5 sometimes 25-30 actions.I unplugged the USB items and the problem still persisted so it is not related to any of those.
I shut down InDesign and tried reopening. InDesign crashed at reopen. I have provided the log below. Hopefully this shows where the problem is occurring.
Process: Adobe InDesign CC [3814]
Path: /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
Identifier: com.adobe.InDesign
Version: 9.2.0.69 (9200)
Code Type: X86-64 (Native)
Parent Process: launchd [172]
Responsible: Adobe InDesign CC [3814]
User ID: ***
Date/Time: 2014-01-27 11:58:37.300 -0800
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: ********************
Sleep/Wake UUID: *********************
Crashed Thread: 8
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
*** error for object 0x6180002737c0: Heap corruption detected, free list canary is damaged
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8af44622 __open_nocancel + 10
1 libsystem_c.dylib 0x00007fff8fa09c9b __opendir2$INODE64 + 59
2 com.apple.CoreFoundation 0x00007fff8d160d4a _CFIterateDirectory + 74
3 com.apple.CoreFoundation 0x00007fff8d1636b3 _CFBundleCopyInfoDictionaryInDirectoryWithVersion + 627
4 com.apple.CoreFoundation 0x00007fff8d16331d CFBundleGetInfoDictionary + 141
5 com.apple.CoreFoundation 0x00007fff8d15fb5b _CFBundleCreate + 827
6 com.apple.CoreFoundation 0x00007fff8d1a3e89 _CFBundleEnsureBundleExistsForImagePath + 89
7 com.apple.CoreFoundation 0x00007fff8d24bb93 _CFBundleEnsureAllBundlesUpToDateAlreadyLocked + 67
8 com.apple.CoreFoundation 0x00007fff8d1a3bf8 CFBundleGetBundleWithIdentifier + 248
9 com.adobe.InDesign.AWS 0x000000011667d2bc 0x116676000 + 29372
10 com.adobe.InDesign.AWS 0x000000011667a577 0x116676000 + 17783
11 com.adobe.InDesign.AWS 0x000000011667a370 0x116676000 + 17264
12 com.adobe.InDesign.AWS 0x00000001166772a7 0x116676000 + 4775
13 com.adobe.InDesign.AWS 0x0000000116683fb0 0x116676000 + 57264
14 com.adobe.InDesign.AWS 0x000000011668472e 0x116676000 + 59182
15 com.adobe.InDesign.AWSUI 0x0000000116646597 0x116636000 + 66967
16 com.adobe.InDesign.AWSUI 0x0000000116645f05 0x116636000 + 65285
17 com.adobe.InDesign.AppFramework 0x000000010d6739bb 0x10d632000 + 268731
18 ObjectModelLib.dylib 0x0000000104b2fcd3 0x104b10000 + 130259
19 ObjectModelLib.dylib 0x0000000104b4306c 0x104b10000 + 209004
20 ObjectModelLib.dylib 0x0000000104b3e3fc ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 7676
21 com.adobe.InDesign 0x0000000100001c7e main + 94
22 com.adobe.InDesign 0x0000000100001bb4 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8af45662 kevent64 + 10
1 libdispatch.dylib 0x00007fff9067043d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff90670152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8af44716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff97874c77 _pthread_cond_wait + 787
2 com.apple.CoreServices.CarbonCore 0x00007fff92a51c37 TSWaitOnConditionTimedRelative + 148
3 com.apple.CoreServices.CarbonCore 0x00007fff92a2238d MPWaitOnQueue + 192
4 PMRuntime.dylib 0x0000000101682be1 0x101681000 + 7137
5 com.apple.CoreServices.CarbonCore 0x00007fff92a2290b PrivateMPEntryPoint + 58
6 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8af4534a fstat$INODE64 + 10
1 IMSLib.dylib 0x0000000119a3d2dd 0x1199c0000 + 512733
2 IMSLib.dylib 0x00000001199f3616 0x1199c0000 + 210454
3 IMSLib.dylib 0x00000001199f39ef 0x1199c0000 + 211439
4 IMSLib.dylib 0x0000000119a1f3c8 0x1199c0000 + 390088
5 IMSLib.dylib 0x00000001199f328d 0x1199c0000 + 209549
6 IMSLib.dylib 0x0000000119a2ebdf 0x1199c0000 + 453599
7 IMSLib.dylib 0x00000001199f64f0 0x1199c0000 + 222448
8 IMSLib.dylib 0x00000001199f894b 0x1199c0000 + 231755
9 IMSLib.dylib 0x0000000119a3fc0e 0x1199c0000 + 523278
10 IMSLib.dylib 0x0000000119a40a0b 0x1199c0000 + 526859
11 IMSLib.dylib 0x00000001199ea34e 0x1199c0000 + 172878
12 IMSLib.dylib 0x00000001199ded11 0x1199c0000 + 126225
13 IMSLib.dylib 0x00000001199d37ef 0x1199c0000 + 79855
14 IMSLib.dylib 0x00000001199e3851 0x1199c0000 + 145489
15 IMSLib.dylib 0x00000001199da4f1 0x1199c0000 + 107761
16 IMSLib.dylib 0x00000001199cce14 0x1199c0000 + 52756
17 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
18 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
19 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 6:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8af40a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8af3fd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8d1b0315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8d1af939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8d1af275 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff975a1907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff975a170b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 8 Crashed:
0 libsystem_kernel.dylib 0x00007fff8af44866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff9787335c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff8fa39bba abort + 125
3 libsystem_malloc.dylib 0x00007fff919a5bf9 nanozone_error + 486
4 libsystem_malloc.dylib 0x00007fff919a5dbb _nano_malloc_check_clear + 445
5 libsystem_malloc.dylib 0x00007fff919a46c4 nano_malloc + 35
6 libsystem_malloc.dylib 0x00007fff919a287c malloc_zone_malloc + 71
7 libsystem_malloc.dylib 0x00007fff919a3290 malloc + 42
8 libc++abi.dylib 0x00007fff90c5853e operator new(unsigned long) + 30
9 libstdc++.6.dylib 0x00007fff8f47d0be std::string::_Rep::_S_create(unsigned long, unsigned long, std::allocator<char> const&) + 102
10 libstdc++.6.dylib 0x00007fff8f47d00d std::string::_Rep::_M_clone(std::allocator<char> const&, unsigned long) + 35
11 libstdc++.6.dylib 0x00007fff8f47dae6 std::string::reserve(unsigned long) + 62
12 libstdc++.6.dylib 0x00007fff8f47de3b std::string::append(char const*, unsigned long) + 101
13 IMSLib.dylib 0x0000000119a414fb 0x1199c0000 + 529659
14 IMSLib.dylib 0x0000000119a416a2 0x1199c0000 + 530082
15 IMSLib.dylib 0x00000001199ea192 0x1199c0000 + 172434
16 IMSLib.dylib 0x00000001199ded11 0x1199c0000 + 126225
17 IMSLib.dylib 0x00000001199d37ef 0x1199c0000 + 79855
18 IMSLib.dylib 0x00000001199e3851 0x1199c0000 + 145489
19 IMSLib.dylib 0x00000001199da4f1 0x1199c0000 + 107761
20 IMSLib.dylib 0x00000001199cce14 0x1199c0000 + 52756
21 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
22 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
23 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 9:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8af449aa __select + 10
1 com.apple.CoreFoundation 0x00007fff8d1fbd43 __CFSocketManager + 867
2 libsystem_pthread.dylib 0x00007fff97872899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff9787272a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff97876fc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8af44e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff97873f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff97876fb9 start_wqthread + 13
Thread 8 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000119dfa000 rcx: 0x0000000119df8958 rdx: 0x0000000000000000
rdi: 0x0000000000007c13 rsi: 0x0000000000000006 rbp: 0x0000000119df8980 rsp: 0x0000000119df8958
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x0000000104bf7000 r13: 0x00006180002737c0 r14: 0x0000000000000006 r15: 0x0000000000000000
rip: 0x00007fff8af44866 rfl: 0x0000000000000206 cr2: 0x00000001083c9000
Logical CPU: 0
Error Code: 0x02000148
Trap Number: 133
Binary Images:
0x100000000 - 0x100005fff +com.adobe.InDesign (9.2.0.69 - 9200) <B7C09BD6-74AF-323E-8D22-D5E1F7965643> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/Adobe InDesign CC
0x10000c000 - 0x10000eff7 +com.adobe.InDesign.InDesignModelAndUI (9.0 - 0) <612870BE-869E-3165-9714-55F900A66BCC> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI
0x100014000 - 0x10001cfff +com.adobe.coretech.adobesplashkit (AdobeSplashKit Version 1.0 - 1.0) <65BFDA83-4121-3D12-9BBE-9F4FF1DB3D6A> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x100025000 - 0x10002ffff +ASLSupportLib.dylib (1) <1039F962-C495-36E4-B868-3DA5C43E3EBF> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/ASLSupportLib.dylib
0x100037000 - 0x10013aff7 +DV_WidgetBinLib.dylib (1) <57491245-3B90-3D4B-B4B6-4441EE325E3C> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/DV_WidgetBinLib.dylib
0x1001d5000 - 0x10021aff7 +TextPanelLib.dylib (1) <4B30610F-C637-3910-A413-C40325795CAD> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/TextPanelLib.dylib
0x100237000 - 0x100398fff +WidgetBinLib.dylib (1) <50EE77D3-591B-306F-9D62-2026938837EE> /Applications/Adobe InDesign CC/Adobe InDesign CC.app/Contents/MacOS/WidgetBinLib.dylib
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Cluster (sub menu) submit button grayed out
hello all
as of today my compressor has stopped allowing me to submit the batch i set up.
having sent an item from FCP to compressor, i get to set the options for settings and destination and then when i hit the submit button a second menu pops down regarding cluster options of which i have none. i add a name to this box yet no mater what other options i change the *submit button in this sub menu remains grayed out!*
http://twitpic.com/jj7n2
i have tried reinstalling compressor, and eventually the whole suit. i have removed the various prefs and qmaster stuff. i have used the fix compressor utility from digital rebel, repaired permissions and cleared out cache, but still *grayed out submit*.
what thoughts cloud genii?I'm having the same problem.
This comes after suffering persistent crashing of Compressor 3.5 on launch and finally having to reinstall to at least fix the crashing problem. But now I can't submit any processes - the button is greyed out.
Can't remember setting this up originally, but it use to say "This Computer" for processing - do I need to add my computer to a list of available processors?
Any help hugely appreciated,
Simon -
Can I have "All spots to process" checked at all times, even for new spot colors?
When I check “All spots to process” in the pdf export settings and save my settings the settings remember that I've checked this option. But, if new spot color objects using new spot color swatches are added to the document (or another document) and I go into the pdf export settings the check mark has been changed into a dash (with the actual checkbox highlighted) – signifying that only some of of the spot colors will be changed to process colors during export. I absolutely fail to see how this could possibly be seen as a feature and not a bug … if the user has checked “ALL spots to process” wouldn't the user expect ALL spots to be converted to process colors, rather than just any spot colors that happened to be in the document that happened to be open when the user first checked that checkbox and saved that setting?
Am I missing something here? What's the point of even having that checkbox as part of your saved export settings if it doesn't include any other spot colors than those used when saving the settings?
What's the point of having settings if you can't trust them, and still need to manually "override" them every time?
I see that some users have taken to writing scripts that instead turn all spot colors in the swatch panel to process colors, and while I commend them for creating that workaround, I'm still pissed at Adobe for not getting the function right.
If this is a feature, who is it for? People who want to add just certain spot colors and turn those into process colors rather than turning all spot colors into process colors are surely better off doing that in the swatches panel, where they're in total control of what's what. And if they don't want to "permanently" change their spot colors to process colors, and prefer to (temporarily) convert them during exporting/printing only, they can do that in the ink manager. But when someone checks convert "All spots to process" couldn't we safely assume they really want ALL spot colors to be converted and not just some of them? I mean, the way that checkbox behaves now, it's like it's a button and not a checkbox. As in: hit the button "All spots to process" to switch all currently viewed spot colors to process colors in the ink manager, OR check the "All spots to process" checkbox to always convert ALL spot colors to process colors during exporting/printing.
Anyone got any light to shed on this?
And is there a way to actually get the advertised behavior, because if you have to run a script every time you export/print you might as well just manually select the checkbox every time instead, but either way it's just really unnecessary as far as I'm concerned … Adobe should get the feature right instead.
If you save a setting and recall it, it shouldn't be possible for that setting to change into something else (in this case changing a checkmark to a dash).
Clearly CMYK printing is the norm, so for most users it would make a lot of sense to have the "All spots to process" checked most of the time, and then you just go into the swatches panel or the ink manager and set things correctly for those print jobs that really do need spot colors.
I myself am not one of those who add spot colors to my swatches unless I'm really using them as spot colors, but I often work with magazines and folders featuring adverts made by whoever, and typically there's always at least one advert that features spot colors, and therefore it would be very nice if the "All spots to process" feature actually worked as advertised without any required actions from me.
We stopped sending ads back to the advertisers for adjustments a long time ago, unless we absolutely had to, because there were so many things wrong with so many ads that it was simply too much work to write back and explain everything to people who most of the time didn't even understand what we were talking about. We found that it was usually a LOT faster and easier to just adapt the ads ourselves, as long as it was something that could be worked out really quickly from within InDesign itself, which pretty much included most typical errors.
But with this feature I find Adobe is trying to make my job harder rather than easier, and it's pissing me off. Arrrghh… ;-)But It's not a preference it's a shortcut
It's a bad joke, is what it is. ;-)
So, why in your opinion should it be presented the way it is? I keep saying in it's current functionality it shouldn't be presented the way it is (and that: if it is, it shouldn't work the way it does). If it's not a preference or even a proper checkbox, why present it that way?
If you put it right next to the table at the top of the window (so that it's directly associated with that information, rather than information right above it) and just called the checkbox “Spot(s) to process” and had it only visually reflect the content of the sleected spot colors in the table, then I'd see your point with likening it to the “Hyphenate” checkbox.
If a story has two selected paragraphs that uses two different hyphenation settings then the checkbox should present the way it does now, but if you hit the checkbox so that both paragraphs now use hyphenation and create a third paragraph inbetween the two previous ones it better inherit that setting and not turn off hyphenation for the new paragraph (unless of course there's a defined next paragraph style that switches to a style with hyphenation turned off). And if that checkbox said “Hyphenate all paragraphs” instead, then I would expect it to do just that, and not just the selected ones, and not just the current paragraphs but quite literally all paragraphs even newly created ones – otherwise it doesn't do what it says it does, and simply shouldn't be labeled that way.
And seriously bad interface design aside, you'd have to rename “All spots to process” to “Switch all currently displayed spot swatches listed in the table above to process” to actually describe what that checkbox does. So even if you're a fan of the current functionality, as opposed to one that actually lets the user set and forget a setting like that, and think it's better that users manually check it repeatedly (which I'm not saying that you are, but you're not giving me any feedback suggesting you even see my point of view with any of this, so what do I know?), then why wouldn't you still support an interface that visually matches/signals that functionality better? If it's a “Select all” checkbox supplementing a table containing a column of checkboxes, then present it that way. Don't put it at the bottom of the window next to another checkbox that works just like a regular checkbox and label it “All spots to process” – because that way you are signalling a different behavior.
Seriously, if I was to do design using the same mentality that Adobe uses when designing their user interfaces it wouldn't be long before I lost all clients. There's a lot to be said for de facto monopolies, I suppose. Oh no, there's nothing wrong with the design, just as long as you accept it on it's own terms and don't compare it to anything relevant, and just as long as you give people enough time to understand and accept it … and surrender to it.
For real … I wouldn't win one single pitch that way.
Today's threads have in many ways been a thorough reminder of the following quote from the second link I provided:
Is there an Internet rule yet stating that even the most obviously indefensible mistake will eventually be defended by someone somewhere? Awful marketing efforts get explained as genius viral campaigns, broken features become solutions.
And whether or not you're able to see my point of view or not is really besides the point too.
The real point was, and remains to be:
That for those who receive lots of ads or other external files that may or may not contain spot colors it would be far more useful to be able to set a checkbox to always convert all spots to process when exporting, than the current functionality is (and I'm not suggesting eliminating the current functionality, just change so it's presented like what it really is, and then just let that separate checkbox do what it says) … causing unnecessary manual action on the user's behalf shouldn't be the business of Adobe – preventing it should.
And here's further reading on the subject of bad Adobe interface design for those who might feel so inclined. ;-)
Cheers! -
A random variety of my songs are grayed out so they won't play and it shows the ICloud download symbol next to them. In the top left hand corner, it shows the cloud symbol with horizontal lines moving, as if it's in the process of downloading, but it has been on all day and there is no movement to shift the grayed out songs to functioning songs as if they have been downloaded.
Does anyone have any suggestions??
Thanks!!Delete the incomplete tracks from your library, sending them to recycle bin, then download them again from your purchased history. If the problem persists use the "report a problem" links from your account history to contact the iTunes store support staff.
Are the incomplete tracks ones that you had previewed before purchasing the album? If so there may be a bug that needs reporting. See this recent post which explains why I ask the question...
tt2 -
Hello:
I attempted to follow instructions given by a previous answer that addresses the same problem I have, but without success: Deactivation, cant reach computer it was activated on and Adobe "support" goes in circles and ends up in forum where Adobe cannot deactivate for me
Following Contact Customer Care did not lead me to chat option that I could spot. I'm sorry if I missed a link that is obvious to everyone but me. Maybe I just need that link pointed out to me more vigorously.
By the way, this link, What are my contact options? has a chat option, but it is grayed out (at least for me) so that's a dead end.
So, please explain to me (like I'm a bewildered child) how to get to chat support. I am unable to fill in logical gaps by myself. :-/
Thank you SO much. :-)
That's it for my question. The rest is just a boring account of how I struggled to get here. Which I include just in case an Adobe Staff Member would find my customer-experience worth noting.
I reached Shivangi Moitra (Adobe) [email protected] by sending feedback about the dead-end support loop that I encountered by following the steps here, at www.adobe.com/getsupport. Incidentally, I gave her a detailed description of my deactivation problem too. Shivangi responded by directing me to use the same link that goes in circles! To wit: "The first step for contacting us will be to start online [at www.adobe.com/getsupport]." Of course you notice that this is yet another dead-end circle in the customer support system.
If my email to Shivangi is a useful reference then here you go!
I am unable to get online or phone support from Adobe. I need to deactivate CS4 from a dead computer. Adobe online help is defective because it puts the user into an endless loop making it impossible for me to find a solution, and impossible to get support. Please remedy the defect and please call or email me to manually update Adobe's activation database. (Phone and email address redacted.)
I own a copy of CS4 that is marooned on dead computer. Consequently, I can not deactivate that copy. I know that a single license for Adobe CS4 only lets me install the application on two computers, of which I can only use the application on one computer at a time.
I need Adobe to manually deactivate my earliest CS4 installation from its servers so that I can activate CS4 again when my new computer dies so that my work flow is not interrupted by the unavoidable (meaning eventual) breakdown of my next computer.
1.) http://www.adobe.com/
2.) login to Adobe
3.) Don't search keyword "support" - worthless, instead go to . . .
4) adobe.com/getsupport which resolves to
5.) http://helpx.adobe.com/contact.html
6.) Pick 'Adobe Creative Suite'
7.) http://helpx.adobe.com/contact.html?step=STEA
8.) Pick 'Downloading-installing-setting-up'
9.) http://helpx.adobe.com/contact.html?step=STEA_downloading-installing-setting-up
10.) Pick 'Licensing-activation'
11.) http://helpx.adobe.com/contact.html?step=STEA_downloading-installing-setting-up_licensing- activation
12.) Pick 'Error: Sign in failed, activation limit, or maximum activation exceeded'
13.) http://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-starting. html
14.) Scroll to Error: 'Problems signing out or deactivating?'
15.) Click on link: Can't access your previous computer?
16.) OPENS THIS MESSAGE: Don't have access to the previous computer on which you installed the application? ***CONTACT US***. Be sure to have any purchase-related information ready.
17.) Click on the 'Contact us' link . . . infuriatingly returns you to the start of the loop
18.) http://helpx.adobe.com/contact.html SAME AS STEP 5
I have explored all the other branching available at helpsx.adobe.com . No other branching resolves the problem or gets me support. I explored branching specific to CS4, and branching not specific to CS4, and branching of any kind in search of a solution or support. There is no solution or support available online from Adobe for this problem.
I also called 1.800.642.3623 per https://forums.adobe.com/thread/1030438 which was of no use.
This page was of no use. http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
This 'Let us know how we're doing' form is my last hope.I have same issue: CS 5 on a dead computer. I was able to chat just now with Adobe. I still need to try this to see if I can do as she says.
Chat
Your case number: #######
Here's what we know about your issue so far. It relates to:
Other product or service change
Downloading, installing, setting up change
Licensing and activation change
Thank you for contacting Adobe.
A representative will be with you shortly.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Rachana.
Rachana: Hello! Welcome to Adobe Customer Service.
Rachana: Hi Linda.
Linda : Hello Rachana
Rachana: How may I assist you today?
Linda In 2012 I purchased Adobe Creative Suite 5 to use in my retirement. I installed it only on my home computer as I had different software at work. Now my home computer has died. I cannot get it to start up. I have a new computer and want to install it on that computer. Can you please deactivate the dead software on my old computer so that I can install AND ACTIVATE it on the new one?
Rachana: I will check and help you with this.
Rachana: May I have the serial number for the product?
Linda : mastercollection # provided acrobat # provided
Rachana: Thank you.
Linda : there are also individual serial numbers for 4 other unidentified products on the back of the package discs came in. do you need those also?
Rachana: I have made the necessity changes to the software, you can go ahead and activate without any issues.
Linda: thank you Rachana -
Wi-fi on iPod touch is grayed out
After restoring factory settings to my 3rd generation iPod touch, the wi-fi was grayed out along with iCloud, email, twitter, navigation, etc. I'm in the process of restoring it again and hopefully the newest update of 5.1.1 will fix the problem.
Try here:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
It is frequently a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
When I plug in my iPod Nano (6th generation) and launch iTunes, the device appears in the sidebar as normal, but the option to check or uncheck "Enable Disk use" in the Summary pane for the iPod is grayed out. Currently, the box is checked, so "Enable disk use " is turned on -- but what I want to do is UNcheck it and turn it off.
But nothing I've tried so far has successfully ungrayed the "Enable disk use" box. Help!
Question: How can I ungrey the "Enable disk use" option in my iPod's Summary panel in iTunes, allowing me to uncheck it?
Alternately, is there any other way to turn off "Enable disk use," using some esoteric workaround? Thanks!Set it to sync automatically. Disabling that option isn't possible for an iPod set to sync manually, as it shows up as a disk as part of the sync process, and iTunes has no way of knowing when you're done syncing an iPod set to do so manually.
(59725) -
Can't Do a Fresh Install of Pshop From the CS2 CDs: Pshop App Install Option is 'Grayed Out'
I have CS2 Premium which I'm running on an older PowerPC Mac (G5 - Dual 2.3 GHz ) running OS 10.4.11. I've had this setup for many many years (registered/activated with Adobe) but suddenly one day I could no longer launch my Photoshop app: when I clicked on the Pshop icon it would start the launch (open) procedure ... and then almost instantly it would quit (in just a few seconds ... before the application even got to the 'title/credit' screen).
I've recently tried uninstalling CS2 (everything except Acrobat) and I ended up doing a manual uninstall of Version Cue. I've been on Macs for 20+ years so figured this would be a pretty straightforward procedure - uninstall -> reinstall and then back to work. Nope.
I'm attempting a fresh installation direct from the original CS2 CDs. In any event, when I try to (re)install CS2 - and after going through the standard screens with Adobe's usage terms agreement and installation hard disk selection - I arrive at the screen where one selects which application(s) to install by checking the various boxes (or alternately, to install the entire suite) but the 'Adobe Photoshop CS2/Adobe ImageReady CS2' line and checkbox are grayed out, so it will not allow me to check them and continue with the Photoshop installation process. Gah!!!
I've been struggling with this for hours .... with no progress.
Any ideas on what I need to do to enable Photoshop to be installed again?
Thanks a bunch,
-Lovegasoline
PS to Administration: I've been a forum member for about 6-7(?) years, but the site isn't accepting my user ID/password. I filled out the form to have my user ID sent to my email address, but it never arrived. I don't know what's up, but I had to re-register - I used my old user ID - in order to make this post.I'm not sure if the crash is or isn't related to fonts.
Deciphering the crash long is something I don't have any experience with.
I'm not even sure how the crash log is structured. I've downloaded two screen captures: one from the top of the adobe Photoshop crash log and one from the bottom. Perhaps someone more knowledgeable than I can discern what may be causing the crash?
Screen capture from the top of the Adobe Photoshop crash log:
Screen capture from the bottom of the Adobe Photoshop crash log:
Any ideas?
Thanks a bunch. -
Black screen & all menu items grayed out -help!
Sorry folks, total AE nube here, in over my head already. Having just purchased AE CS3 I'm completely adrift.
I was in the process of looking at & changing preferences when shortly thereafter my screen went All black. A friend suggested it may have something to do with the output display, which may be the problem, however, I have gievn up searching after 4 days trying different searches in the program help function with no joy.
Apparently, I don't know "Adobe Speak" well enough to phrase the seach to get meaningful results. I did finally find that If I put the cursor at the very top of the screen & click I can then see the menu. Every dropdown list in the menu, is grayed out and no amount of pounding on the keys, gnashing of teeth, pulling hair, etc will allow me back in to the preferences where I suspect I misunderstood what the selection of "Cinema display" would do. Unfortunate that FCP 7 allows one to select that for a higher resolution view that I have in fact used before.
If that was indeed my error, since even the preferences are grayed out, how does one reset preferences to factory default?
OR
Is this a problem of a different nature? The monitor works just fine in all other programs, so I don't bevieve that is the problem.
Any help would be greatly appreciated.
KenWell,
I just don't know why I keep buying this Adobe crap. Apparently, they must outsource all the programming to China, because it sure isn't written in a way that I can understand as an American. Like most of the big software companies, they do not provide either a clear path to or a coherent explanation of how to use the arcane & obtuse programming that makes up their fare. Of course, you never really know what you are getting into, because they don't make it clear just how difficult it is to learn or use.
In their rush to make gobs of money, they seem to have forgotten that not everyone who purchases their crap has had enough prior experience to undestand the little known secrets of how to find out what to do when all goes wrong.
It is the same mistake that many programmers the world over make day in & day out, they can't concieve that those who have no familiarity with the way they see how to make their software work, find their software unfathomable. THE NEWS FLASH IS THAT NOT EVERY ONE KNOWS WHAT YOU KNOW ABOUT HOW TO MAKE SOFTWARE WORK. The attitude seems to be: "Anyone who doesn't know the secrets of the brotherhood shouldn't be using it!"
As one who once went through the rigors of obtaining a CS degree (and actually considered starting a software company), it became obvious (20 years ago) that the future was not how many tricks you could make the pony do, but rather how intuitive you could make the software to allow the intended user to operate it without having to know it's arcane secrets AND to make it fault tolerant and self healing as much as possible. The telephone is a reasonable analogy, very few people know how it works, but they sure can use it until the cows come home with very few operator errors. In short, the technology is virtually transparent to the user.
I realize that company cultures rarely change unless an outsider is brought in to clean house and start afresh and that the likelyhood of that happening at Adobe is about the same as winning the Powerball lotto Jackpot 3 times in your life. I guess that makes me a modern day Don Quixote, but so be it. I also know that EVERY organization that does not change it's approach to the marketplace will eventually be replaced by some upstart who figures out a way to do it better.
So, ladies & germs, I did what anyone who uses a telephone would do when you aren't making any progress, I hung up the phone (un-installed the program) and stopped trying to figure out the technology that keeps my screen black AND does not allow me to undo the prefs quickly, and with a new dialtone, I redialed the number (re-installed). A clever little monkey am I.
If it happens again (or something similar) I'll bring my disk and man's best friend to the park for a stress bustin game of frisbee!
Adobe, it really is the 21st century, and you have failed miserably at meeting the future of making software more transparent to the user !
Ken
P.S. - For the record, I've been in an altered state (call frustration) for 20 years worth of Adobe products, and the light at the end of their tunnel, IMO is an oncoming train. -
Most menu grayed out when using a Pages Newsletter template
I selected a newsletter template (Design newsletter) and I'm working on it to create my own newsletter. I've been able to do some changes, but when trying to do add objects to the master (I want to have a watermark in each page), or insert page numbers, or a page break i can see that a lot of the menu items are grayed out. Is there something I'm missing? When i create a document from scratch all the menu is available. I even tried to copy all I had in the newsletter I'm creating and pasting to a new blank document, but then it looks complete messed up... Please give me a hand with this
perazo
*Page Layout* mode does not have master objects. Instead there is a template for each layout under the Pages menu on the toolbar.
For watermarks you will have to position the graphic, change its transparency, send it to the back and lock it.
Then:
+Menu > Format > Advanced > Capture Pages…+
Name the new page template which will then appear under the Pages menu on the toolbar. You will get a copy of that particular layout every time you select it from the menu. Think of it like a rubber stamp or Xerox copier, not a master anything.
Retrospectively editing is a PITA as editing a page template does nothing to pages already using a template. The process of replacing a template, pointless as it is, is rendered even more absurd by the arcane method needed to do it. You have to type exactly the same name as the existing page template, including U&lc, without being able to view the name, then overwrite it.
The mess continues as it asks whether you want to include more than the one page but all other options are greyed out. There are a string of features which don't work, half work or work badly with no explanation.
It is confusing as *Page Layout* mode actually lacks exactly the kind of things that you would expect of most layout programs but the features still remain in the menus from *Word Processing* mode.
It is the consequence of some very muddled thinking by Apple's programmers.
Peter -
I have followed directions to transfer my vault to a new HD. It is grayed out, despite doing all requisite steps beforehand. If I get 'info' on Aperture the lock icon shows and I cannot change it to unlock.
I think you may be getting confused by the 'Lock'.
The vault is locked in the files system to prevent accidental deletion.
The reason the 'Update Vault Path' is greyed out is because it is still detecting the original vault on your system.
Here's a simpler process.
Restart your system (Aperture may still have a reference to the vault and this will clear it).
Make sure you have copied the vault to the new location.
Move the vault to trash. It will warn you the file is locked. Continue to move it anyway.
Empty your system trash. It will warn you the trash has locked files. Continue to empty anyway.
Now the old vault is gone from your system, in Aperture, the vault will show as disconnected and you can update the vault path:
You can then Navigate to the new location:
And the vault will reconnect and show the available storage of the new drive:
I suspect you are following advice about trying to remove the lock. But this is not necessary, the lock means you'll simply get warnings when deleting (assuming you have permissions to delete), but you can jsut override these warnings. If at any stage you get an error saying the file is in use, just reboot and retry that stage.
Andy
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