Spotify account blocked "under investigation"

The other day I was using my Spotify Account, when i noticed all my playlists had been replaced with other playlists of music I do not listen to, this seemed strange, but I simply went to the playlist recovery and brought them all back. However on the Spotify connect, I noticed a phone I’ve never seen before "Melanies Iphone" now I know this device is not mine, and I know it's not on my account, I revoked everyone’s rights and changed passwords etc, So I contacted spotify's support to say some error had resulting in the merging of our accounts. They then proceeded to block me from my own account, two days ago and have been absolutely useless at unlocking it. Two days I’ve been waiting, and it's just stupid, I wish I’d never contacted them for help. They've done absolutely nothing to solve my issue and have just made things worse for me and danced around the main issue - you've merged our accounts somehow Is there any way i can fix this from my end and get back into my account, which I pay for?

Hey
If you post your 8 digit case number here, I can get this looked into for you.

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