Spotify are stealing money from me and I can't stop it!

For 6-months now I've been trying to cancel a Spotify account that I didn't think I'd ever setup. I once went part way through a setup process but never followed through and have hence never ever used the service. I have been unable to login or retrieve any user details and hence, cannot cancel thgis subscription myself. I have had no response to help requests and have been left with no option but to get my bank to help Barclays. They have sent a notice asking it to be stopped but to no avail and are hence now escalating legally. This is nothing short of theft.

Thank you, but this happened last year. After 6 months (yes I filed my first request around March '14, and after continuous efforts I only stopped getting charged in October'14) my issue was resolved. Yes I CONSTANTLY replied to my support emails, I did everything I possibly could to get them to hear me, but I never heard from them, and of course nothing was ever done for me until months and months later. Never even got an apology.
I only posted here b/c I was reviewing my finances recently and was reminded of this travesty. I felt the need to tell that story so that its further reaffirmed that alot of people have experienced this sort of thing, and I can't express how messed up it is. You can't steal money from cusomers. It destroys our trust. I will never subscribe to Spotify again. I've had friends who expressed interest in doing so, but I had to warn them to only do it if they are 200% on board for it, because if they ever decide to cancel they can expect to lose more than $50 (yes that adds up for us recent graduates) Fortunately they listen, because yes, money doesn't grow on trees, and customers don't deserve to be treated like that.

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I can investigate what has happened for you.
Send me an email using the contact the mods link in my profile you will find it in the section 'About Me'.
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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