Spotify does not play audio from my desktop

Question

DescriptionBefore today, Spotify worked fine on my laptop but now whenever I go to play a song the time will start but no audio will come out or the song won't start playing at all. Also, I am unable to jump to different points in the song; instead it just goes back to the beginning. Audio works with everything else on my computer so it's definitely a Spotify problem. I can still play Spotify through my phone and I can choose songs to play on my phone from my desktop, but I still can't play from my computer. A more detailed description, using numbered steps1. First I tried reinstalling it multiple times and it still doesn't work2. Then I checked my mixer and audio settings and they are fine3. I also checked around the community and couldn't find anything recent like my problem  What I expected to happenI hoped to get Spotify working right again What actually happenedThe same problem persisted My Operating SystemWindows 8 Is your Operating System 32 or 64 bit?64 bit Do you have a Service Pack installed?None My Spotify versionThe most recent version My internet provider and countryUnited States, but I have been in the Bahamas for work for a month now Did you do a clean install of your current Windows version or did you upgrade from a previous version?At first an update but then I reinstalled My usernamedavis3739 

Answer 1

So I just took this from user JayLB and it solved my problem, it should help you out too. If this is the case then users are running into a corrupt cache issue of the spotity desktop app. Because when you change cache folders it writes new clean cache files and everything that was once Stored under C:\Users\UserName\AppData\Local\Spotify again, when you instructed the app to write a new one into the folder selected by the settings changed. To fix these corrupted cache folder do this first. 1. Log out of the spotify desktop app and exit the app as well.2. Go to Task Manager, look for any processes that says SpotifyHelper.exe, select any and all of them and chose end task.3. Go to this file location C:\Users\UserName\AppData\Local\Spotify, delete everything inside the folder. Do Not Worry the Spotify App will rewrite everything back when you load and log back into the app.4. Make sure to clean out your Recycle Bin as well.5. Log back in and see if the same problem persists. If it has stopped doing this, you removed the cache files that were corrupted successfully.6. You will need to reoffline any music you had again for offline playback. You might have to toggle playlists that where set for offline playback to online mode first, and then select them for offline mode again. If this did not work, then you need to double check if you where once a premium subscriber, double check in the Spotify desktop app settings that the High Quality Streaming option is not turned on. This playing tracks for a few seconds is a sign you might have let your premium expire on you, and you are still trying to stream in High Quality Option, the app won't play music correctly if this is set and premium has expired on your account.