Spotify premium updates all the time

So this has been going since the last major update. I get that blue bar at the top that says restart to update all the time. i must have restarted it dozens of time and still minutes after the restart there it is again. it is really annoying and definetely abug since i dont think that they issue a new update every five minutes or so.

atom1989 wrote:
Please try to use update link.
http://upgrade.spotify.com/upgrade/client/win32-x86/spotify_installer-1.0.6.80.g2a801a53-61.exeI marked as solution because it fixed the issue (at least for me) This issue was driving me bonkers, and I was on the verge of canceling premium because it wasn't (as far as I know) being acknowledged.  Thank you for your help and providing the link. Not sure if you;re aware of this other current issue. The "recently played artist" section is not updating for a lot of people. There is already at least one thread about it. if you could be so kind as to pass on the info to anyone in the know, would be appreciated Again, thanks!  https://community.spotify.com/t5/Help-Desktop-Linux-Mac-Windows/Spotify-Recently-Played-Artists-not-updating/m-p/1142060#M129346 

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    Path: /Applications/Safari.app/Contents/MacOS/Safari
    Identifier: com.apple.Safari
    Version: 3.2 (5525.26.12)
    Build Info: WebBrowser-55252612~1
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    0 ??? 0x00000007 0 + 7
    1 com.apple.WebKit 0x002322e0 CallDelegate(objc_object* ()(objc_object, objc_selector*, ...), WebView*, objc_object*, objc_selector*, objc_object*) + 112
    2 com.apple.WebKit 0x002320ca WebFrameLoaderClient::dispatchDidStartProvisionalLoad() + 106
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    12 com.apple.CoreFoundation 0x965a5468 -NSInvocation invoke + 136
    13 com.apple.CoreFoundation 0x965a5538 -NSInvocation invokeWithTarget: + 72
    14 com.apple.WebKit 0x00231baf -_WebSafeForwarder forwardInvocation: + 367
    15 com.apple.CoreFoundation 0x965a59aa __forwarding__ + 986
    16 com.apple.CoreFoundation 0x965a5a12 CF_forwarding_prep0 + 50
    17 com.apple.WebKit 0x002311d5 WebFrameLoaderClient::dispatchDecidePolicyForNavigationAction(void (WebCore::FrameLoader::*)(WebCore::PolicyAction), WebCore::NavigationAction const&, WebCore::ResourceRequest const&) + 181
    18 com.apple.WebCore 0x00af2843 WebCore::FrameLoader::checkNavigationPolicy(WebCore::ResourceRequest const&, WebCore::DocumentLoader*, *::PassRefPtr<WebCore::FormState>, void ()(void, WebCore::ResourceRequest const&, *::PassRefPtr<WebCore::FormState>, bool), void*) + 435
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    20 com.apple.WebCore 0x00af0bf3 WebCore::FrameLoader::load(WebCore::DocumentLoader*) + 227
    21 com.apple.WebCore 0x00af0adc WebCore::FrameLoader::load(WebCore::ResourceRequest const&, WebCore::SubstituteData const&) + 92
    22 com.apple.WebCore 0x00af0984 WebCore::FrameLoader::load(WebCore::ResourceRequest const&) + 100
    23 com.apple.WebKit 0x00230a46 -WebFrame loadRequest: + 166
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    27 com.apple.Safari 0x0007f69d 0x1000 + 517789
    28 com.apple.Safari 0x0007f5b4 0x1000 + 517556
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    30 com.apple.Safari 0x0002c978 0x1000 + 178552
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    0 libSystem.B.dylib 0x9414068e _semwaitsignal + 10
    1 libSystem.B.dylib 0x9416b36d pthreadcondwait$UNIX2003 + 73
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    4 libSystem.B.dylib 0x9416a6f5 pthreadstart + 321
    5 libSystem.B.dylib 0x9416a5b2 thread_start + 34
    Thread 2:
    0 libSystem.B.dylib 0x941394a6 machmsgtrap + 10
    1 libSystem.B.dylib 0x94140c9c mach_msg + 72
    2 com.apple.CoreFoundation 0x965260ce CFRunLoopRunSpecific + 1790
    3 com.apple.CoreFoundation 0x96526cf8 CFRunLoopRunInMode + 88
    4 com.apple.CFNetwork 0x93379eca CFURLCacheWorkerThread(void*) + 396
    5 libSystem.B.dylib 0x9416a6f5 pthreadstart + 321
    6 libSystem.B.dylib 0x9416a5b2 thread_start + 34
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    0 libSystem.B.dylib 0x941394a6 machmsgtrap + 10
    1 libSystem.B.dylib 0x94140c9c mach_msg + 72
    2 com.apple.CoreFoundation 0x965260ce CFRunLoopRunSpecific + 1790
    3 com.apple.CoreFoundation 0x96526cf8 CFRunLoopRunInMode + 88
    4 com.apple.Safari 0x00118d4d 0x1000 + 1146189
    5 com.apple.Safari 0x00117fd3 0x1000 + 1142739
    6 com.apple.Safari 0x00118081 0x1000 + 1142913
    7 libSystem.B.dylib 0x9416a6f5 pthreadstart + 321
    8 libSystem.B.dylib 0x9416a5b2 thread_start + 34
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    0 libSystem.B.dylib 0x941394a6 machmsgtrap + 10
    1 libSystem.B.dylib 0x94140c9c mach_msg + 72
    2 com.apple.CoreFoundation 0x965260ce CFRunLoopRunSpecific + 1790
    3 com.apple.CoreFoundation 0x96526cf8 CFRunLoopRunInMode + 88
    4 com.apple.Foundation 0x9517c100 +NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop: + 320
    5 com.apple.Foundation 0x95118bad -NSThread main + 45
    6 com.apple.Foundation 0x95118754 _NSThread__main_ + 308
    7 libSystem.B.dylib 0x9416a6f5 pthreadstart + 321
    8 libSystem.B.dylib 0x9416a5b2 thread_start + 34
    Thread 5:
    0 libSystem.B.dylib 0x941895e2 select$DARWIN_EXTSN + 10
    1 libSystem.B.dylib 0x9416a6f5 pthreadstart + 321
    2 libSystem.B.dylib 0x9416a5b2 thread_start + 34
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    eax: 0x00000007 ebx: 0xa05a1760 ecx: 0xffffffff edx: 0xa05a1764
    edi: 0x1a63d0a0 esi: 0xa05a1764 ebp: 0xbfffdb88 esp: 0xbfffdb3c
    ss: 0x0000001f efl: 0x00010286 eip: 0x00000007 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x00000007
    Binary Images:
    0x1000 - 0x1d7fe2 com.apple.Safari 3.2 (5525.26.12) <d72b65c7a19061632ec086246c55372c> /Applications/Safari.app/Contents/MacOS/Safari
    0x223000 - 0x2e1fff com.apple.WebKit 5525.26 (5525.26.2) <5e94c33a77fa0c7cb1677cade6ee5731> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x380000 - 0x38fff8 SyndicationUI ??? (???) <edde0133829971dbd8a0f3473cdb85fc> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
    0x39f000 - 0x46dff3 com.apple.JavaScriptCore 5525.26 (5525.26.2) <69e219e81bc886a94c4d4b310d393ab9> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0x4ca000 - 0x5abff7 libxml2.2.dylib ??? (???) <d69560099d9eb32ba7f8a17baa65a28d> /usr/lib/libxml2.2.dylib
    0x627000 - 0x627fff +com.ksuther.chax.loader ??? (2.1) <2b48fbf0dbd073f744e651e689e8b467> /Library/InputManagers/Chax/Chax.bundle/Contents/MacOS/Chax
    0x63a000 - 0x63cfff +net.culater.SIMBL 0.8.2 (8) /Library/InputManagers/SIMBL/SIMBL.bundle/Contents/MacOS/SIMBL
    0x642000 - 0x643ff3 ATSHI.dylib ??? (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
    0xa41000 - 0x1092fff com.apple.WebCore 5525.26 (5525.26.6) <8676962ab93f003cf9b10748725c1bc2> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
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    0x17f1000 - 0x17f6ff3 libCGXCoreImage.A.dylib ??? (???) <31761f6461b8dd390dc4df480b1fb564> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
    0x12c5b000 - 0x12e43fff com.apple.RawCamera.bundle 2.0.11 (410) <7704cc57f7daceb81672bfdc4434da40> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0x1c18e000 - 0x1c18ffff +uk.co.markallan.clamxav.ScanWithClamXav ??? (1.0) /Users/danielschmidt/Library/Contextual Menu Items/ScanWithClamXav.plugin/Contents/MacOS/ScanWithClamXav
    0x1c193000 - 0x1c195ffe com.apple.AutomatorCMM 1.1 (160) <650079fd95a57e8131e79409a00b2aed> /System/Library/Contextual Menu Items/AutomatorCMM.plugin/Contents/MacOS/AutomatorCMM
    0x1c273000 - 0x1c274ffd com.apple.BluetoothMenu 2.1 (2.1f17) /System/Library/Contextual Menu Items/BluetoothContextualMenu.plugin/Contents/MacOS/BluetoothContextualMenu
    0x1c435000 - 0x1c441ffa com.apple.airport.diskmenu 1.2 (120.16) /System/Library/Contextual Menu Items/AirPort Disk Menu.plugin/Contents/MacOS/AirPort Disk Menu
    0x1c446000 - 0x1c4b4ff7 com.apple.Bluetooth 2.1 (2.1f17) <29ab5843bb608c155d4d7353320c2194> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
    0x1c500000 - 0x1c503fff com.apple.BezelServicesFW 1.4.832 (1.4.832) /System/Library/PrivateFrameworks/BezelServices.framework/Versions/A/BezelServi ces
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    0x1c516000 - 0x1c51bfff +com.tee.NuFile 1.9 (1.9) /Library/Contextual Menu Items/NuFile.plugin/Contents/MacOS/NuFile
    0x8fe00000 - 0x8fe2da53 dyld 96.2 (???) <7af47d3b00b2268947563c7fa8c59a07> /usr/lib/dyld
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    0x90c0b000 - 0x90d0cfef com.apple.PubSub 1.0.3 (65.1.1) /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
    0x90d0d000 - 0x90dc7fe3 com.apple.CoreServices.OSServices 226.5 (226.5) <2a135d4fb16f4954290f7b72b4111aa3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
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    0x90f1d000 - 0x90f76ff7 libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
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    0x914ae000 - 0x918befef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
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    0x918cc000 - 0x918ccffc com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
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    0x94983000 - 0x9498efe7 libCSync.A.dylib ??? (???) <86d2f2e167ba6f74f45a186f5c7f8980> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
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    0x949f3000 - 0x94a1bfff libcups.2.dylib ??? (???) <1031ca5b692b80a9568e57a342b60157> /usr/lib/libcups.2.dylib
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    0x94bd0000 - 0x94bebffb libPng.dylib ??? (???) <4780e979d35aa5ec2cea22678836cea5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
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    0x94c8d000 - 0x94ca1ff3 com.apple.ImageCapture 4.0 (5.0.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
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    0x94d52000 - 0x94d59ff7 libCGATS.A.dylib ??? (???) <973c01cc14f3d673270e269ccfaec660> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    0x94d5a000 - 0x94d78fff libresolv.9.dylib ??? (???) <a8018c42930596593ddf27f7c20fe7af> /usr/lib/libresolv.9.dylib
    0x94d79000 - 0x94eb1ff7 libicucore.A.dylib ??? (???) <3d8fdaf51c2664ab620f1688203caf26> /usr/lib/libicucore.A.dylib
    0x94feb000 - 0x94ff3fff com.apple.DiskArbitration 2.2.1 (2.2.1) <75b0c8d8940a8a27816961dddcac8e0f> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
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    0x95103000 - 0x9510dfeb com.apple.audio.SoundManager 3.9.2 (3.9.2) <0f2ba6e891d3761212cf5a5e6134d683> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x9510e000 - 0x95389fe7 com.apple.Foundation 6.5.6 (677.21) <5cfa0aa8b9b43193955d601ba6c2591a> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x9538a000 - 0x953e6ff7 com.apple.htmlrendering 68 (1.1.3) <fe87a9dede38db00e6c8949942c6bd4f> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x953e7000 - 0x953f6fff libsasl2.2.dylib ??? (???) <b9e1ca0b6612e280b6cbea6df0eec5f6> /usr/lib/libsasl2.2.dylib
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    0x96265000 - 0x96315fff edu.mit.Kerberos 6.0.12 (6.0.12) <da7253e3fb7e47e46cb46d47ed320ffc> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
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    0x96479000 - 0x964b3fe7 com.apple.coreui 1.2 (62) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
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    0x965e7000 - 0x96664fef libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
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    0x966af000 - 0x966bdffd libz.1.dylib ??? (???) <5ddd8539ae2ebfd8e7cc1c57525385c7> /usr/lib/libz.1.dylib
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    0x96701000 - 0x96707fff com.apple.print.framework.Print 218.0.2 (220.1) <8bf7ef71216376d12fcd5ec17e43742c> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    0x9679a000 - 0x96825fff com.apple.framework.IOKit 1.5.1 (???) <324526f69e1443f2f9fb722cc88a23ec> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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    0x96938000 - 0x969dffeb com.apple.QD 3.11.54 (???) <b743398c24c38e581a86e91744a2ba6e> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x969e1000 - 0x96a5bff8 com.apple.print.framework.PrintCore 5.5.3 (245.3) <222dade7b33b99708b8c09d1303f93fc> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x96a5c000 - 0x96a80feb libssl.0.9.7.dylib ??? (???) <c7359b7ab32b5f8574520746e10a41cc> /usr/lib/libssl.0.9.7.dylib
    0x96a87000 - 0x96aa6ffa libJPEG.dylib ??? (???) <e7eb56555109e23144924cd64aa8daec> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x96c09000 - 0x96ee3ff3 com.apple.CoreServices.CarbonCore 786.6 (786.6) <5682aae1e2cf5ae750d5a4dea98c084c> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x96ee4000 - 0x96f4affb com.apple.ISSupport 1.7 (38) /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
    0x96f4b000 - 0x96f4bffd com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x96f4c000 - 0x96f53ffe libbsm.dylib ??? (???) <d25c63378a5029648ffd4b4669be31bf> /usr/lib/libbsm.dylib
    0x96fc7000 - 0x9708eff2 com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0xba900000 - 0xba916fff libJapaneseConverter.dylib ??? (???) <1e92e348e73fc6fce723936c11e4b25c> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
    0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
    0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib
    Model: MacBook3,1, BootROM MB31.008E.B02, 2 processors, Intel Core 2 Duo, 2.2 GHz, 4 GB
    Graphics: kHW_IntelGMA965Item, GMA X3100, spdisplays_builtin, 144 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz
    Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.38.9)
    Bluetooth: Version 2.1.0f17, 2 service, 0 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: FUJITSU MHY2250BH, 232,89 GB
    Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
    USB Device: Built-in iSight, Micron, high_speed, 500 mA
    USB Device: USB2.0 Hub, high_speed, 500 mA
    USB Device: hub_device, high_speed, 500 mA
    USB Device: USB Receiver, Logitech, low_speed, 500 mA
    USB Device: CanoScan, Canon, high_speed, 500 mA
    USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, full_speed, 500 mA
    USB Device: IR Receiver, Apple Computer, Inc., low_speed, 500 mA
    USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
    FireWire Device: My Book, WD, 400mbit_speed
    FireWire Device: My Book, WD, 400mbit_speed
    FireWire Device: OneTouch III, Maxtor, 400mbit_speed
    FireWire Device: unknown_device, unknown_value, unknown_speed

    There is usually a number of of posts in these forums after any update which, for one reason or another, has caused problems for the posters.
    Some users blame Apple, but in 99% of cases this is not fair. Apple cannot possible test for every theoretical permutation of what users have installed in terms of third party software, hacks, plug-ins, what-have-you. The developers of such software can sometimes be slow to update their products to comply with the accepted industry standards that Apple follow (but which others fail to meet), particularly where security updates are concerned.
    Nor can Apple allow for what regular maintenance, if any, has been carried out by the user before installation, and that includes having kept their software up to date.
    For the vast majority (millions) of users such updates create no problems at all, but that is the last thing a user with problems wants to hear, and I only mention it to reassure you and not to annoy you!
    N.B. Never delete Safari, never run it under Rosetta, check your proxy settings*, and don't change the application's name or move it from the top level of the Applications Folder to a sub-folder.
    So, following the advice given here:
    http://discussions.apple.com/thread.jspa?threadID=1791104&tstart=0
    will usually rectify the situation (and most likely have prevented the problems in the first place), and users with these problems are welcome to copy/paste and print this out, for easy reference next time a system or application update is offered by Software Update.
    If you still have problems, try this as well:
    Empty Safari's cache (from the Safari menu), then close Safari.
    Go to Home/Library/Safari and delete the following files:
    form values
    download.plist
    Then go to Home/Library/Preferences and delete
    com.apple.Safari.plist
    Repair permissions (in Disk Utility).
    Start up Safari again, and things should have improved. If not an archive and install is the only solution towards rectifying your faulty system.
    *If you use proxy settings, read the post from Keats2010 here: http://discussions.apple.com/thread.jspa?threadID=1797417&tstart=0

  • I am using Windows 7 Home Premium 64-bit OS.  I've never had this problem before... today I opened iTunes and it prompted me to download the newest version.  I use iTunes all the time and have updated it multiple times with no issues.  During the installa

    I am using Windows 7 Home Premium 64-bit OS.I've never had this problem before... today I opened iTunes and it prompted me to download the newest version.  I use iTunes all the time and have updated it multiple times with no issues.  During the installation process it gave me an error message that said: 
    Runtime error! 
    Program C:\Program Files\iTunes.exe
    R0634
    An application has made an attempt to load the C runtime library incorrectly.
    Please contact the application's support team for more information.
    I quit the installation, uninstalled iTunes and rebooted my computer.  I now receive a similar message with a slight difference:
    Runtime error! 
    Program C:\Program Files (x86)...
    R0634
    An application has made an attempt to load the C runtime library incorrectly.
    Please contact the application's support team for more information.
    I did not leave anything out from the error message.  It doesn't point to a specific file, it just ends with "(x86)..."  Every time I boot up my computer, this error message pops up on my desktop.
    How do I repair this issue?  I have found multiple suggested solutions but am unsure which one is the best, and I don't want to try a bunch of different things for fear I may make the problem worse.  I would like to try and fix this myself if possible but I need to know if that is really possible or if I need to take my computer to someone for repairs.  Any suggestions will be greatly appreciated!!

    Hi lustyln,
    I'm having a little trouble understanding all of what you are trying to explain. From what I can tell, it sounds like your PC has a lot of software problems and you want to know what is supposed to be there and what isn't.
    For reference, here are your product specifications:
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01893242&lc=en&product=4043282
    To get your PC software back to how it was when it was first purchased, run a system recovery:
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01867418&lc=en&product=4043282
    I hope this helps.
    ...an HP employee just trying to help where I can, but not speaking on behalf of HP.

  • Help. I can´t slide to answer when the phone rings, and i´m missing a lot of phone calls! It doesn´t happens all the time but quite enough to be annoying. I´v restarted and updated it. Suggestions? Thanks

    Help. I can´t slide to answer when the phone rings, and i´m missing a lot of phone calls! It doesn´t happens all the time but quite enough to be annoying. I´v restarted and updated it. Suggestions? Thanks

    When you said you have no fax machines on your line, that does include computers directly connected to the phone line?
    The reason that I ask is a computer with a dial-up modem (a non broadband modem) that can connect to your phone line, can have software that makes the computer act as a fax machine.
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • After the last Yosemite update on my MacBook pro I turned the FileVault on, now my Mac is freezing all the time and encrypting the drive looks like going to last forever and I am unable to use my MacBook pro what must I do???!!!

    after the last Yosemite update on my MacBook pro I turned the FileVault on, now my Mac is freezing all the time and encrypting the drive looks like going to last forever and I am unable to use my MacBook pro what must I do???!!!

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx ' ' 879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 3873345487 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */   /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR/d;s/^.+: //p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne 'Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|NVDA\(|pagin|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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    If not, then the ipad mini is a terrible disappointment and I would like to return it.
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    Thanks in advance...

    This issue can be caused by corrupted cookies or cookies that are blocked.
    *check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"
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    Hi Samantha,
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