Sprint 4.5 OS/MMS/Email Problems

This has been a complete nightmare.
Downloaded Sprint 4.5, direct from the BlackBerry site.
However, when I ran DM the first time, I had a problem and it froze doing the device backup. I tried again, this time , I elected to not backup and restore, I had already done a backup just prior to the install and put the data file on a thumb drive.
I installed 4.5, then used the data file to reinstall all of my previous data; phone book, calendar, etc. The LAST thing it restored was my service books, which I assume were 4.3 books.
I did a hard reboot, went to the BIS site, and re-sent service books to my device.
Now I get the dreaded red X when I MMS, and for some reason, now I can't send files via Yahoo IM. AND, my email is running slower than molasses and simply will not send whenever I attach a file.
Called Sprint BB support - they told me I had to get a picture mail account. What that has to do with sending MMS, I have no idea. Got the account, still doesn't work.
Called back Sprint BB support - was on the phone with a tech for the better part of an hour. Nothing worked.
He actually suggested Facebook app was causing the problem, interfering with email.......but he said that was a 4.3 issue.
WTF?
Then he wanted me to go into DM, and synchronize.....I don't sync with Outlook or anything else. He asked me: "why not?" um, okay........he indicated that I should sync, then wipe the device and resend the service books.
I can't understand what sync would have to do with anything.
The only other thing that I can think of is that I mistakenly added S/MIME or something like that in selecting through DM what I wanted to upgrade/install. I also did DOD Certificates or something like that......
I don't know what to do, but I am really getting frustrated.
Can anybody help me?
Solved!
Go to Solution.

ok guys I might have a fix:
Unable to Send, Receive, or Open MMS on a BlackBerry
Introduction
Only BlackBerry devices with v4.5 handheld software (HHS) have the MMS capability. At this time, only the BlackBerry 8330 Curve and BlackBerry 8130 Pearl may be upgraded to v4.5 handheld software (HHS).
Details
1.      Verify v4.5 handheld software is installed to the BlackBerry.
a.      Select Options icon.
b.      Select About.
c.      Verify software version (e.g. BlackBerry 8330/8130 smartphone (CDMA) v4.x.x.xx).
2.      Verify the customer has an active BlackBerry data plan that includes PictureMail.
3.      Verify there are no outages affecting BlackBerry service or CDMA MMS.
4.      Test the Internet by going to www.google.com.
5.      Hard Reset the BlackBerry.
6.      Send a test MMS to the device and send an MMS from the device to verify resolution.
If the BlackBerry is still unable to send and/or receive MMS:
7.      Select Options and MMS.
8.      Verify Multimedia Reception and Automatic Retrieval options are set to Always.
a.      If options were changed, press the Menu key and select Save.
9.      Go back to the home screen.
10. Select Options and Security Options.
11. Select Firewall.
12. Verify the Firewall Status is set to Disable.
a.      If not, press the trackball and change to Disable.
b.      Press the Menu key and press Save.
13. Verify MMS and SMS are not checked under Block Incoming Messages.
14. Select Options and Advanced Options.
15. Select Browser Push.
16. Verify the following are checked:
a.      Enable Push
b.      Enable MDS Push
c.      Enable WAP Push
If options were changed, press the Menu key and select Save.
17. Send a test MMS to the device and send an MMS from the device to verify resolution.
If the BlackBerry is still unable to send and/or receive MMS:
18. Go to Options and Advanced Options.
19. Go to Service Book.
20. Highlight MMS Client [MMS] and press the menu key.
21. Highlight Delete and press the trackball.
22. Highlight Delete on the warning and press the trackball.
23. Highlight MMS Transport [WPTCP] and press the menu key.
24. Select Delete.
25. Select Delete to the “Are you sure?” prompt.

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nathanr wrote:
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It's been working ever since.
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