Sprint Overdrive and data charges

I recently purchased a Sprint Overdrive to replace a Sprint air card.  My intent was to provide wireless access for my children, for whom I had purchased an Apple MacBook and NetBook (purchased at Best Buy along with Overdrive).  Today I got my Sprint bill and had a $500.00 (yes that is five hundred) dollar charge for overage charges data services on the Overdrive.  I immediately called Sprint and they said that I had an unlimited plan and that there was nothing in my account notes regarding a change in my service (Other than the fact that I was now utilizing an Overdrive).  I was told that because I had purchased the Overdrive at BestBuy, they would have to resolve the additional charges.  Sprint explained that I should have been told that the Overdrive in the 3G useage is limited to 5G and that BestBuy should have discussed/informed me about this.  I, in fact, never was told anything about any additional charges because, as we discussed, I was keeping the same useage plan.  I was also told that BestBuy would have to resolve the SPrint additonal fees, to which I replied HOW?  So now my question, how do I ge this issue resolved.  

The term "unlimited" is used a lot in the mobile phone and mobile broadband business. In reality, the only true "unlimited" plan is a Sprint 4G aircard when connected to a 4G Sprint network. All other phones/aircards/services are limited to 5GB per month. These terms are stated on the contract, product listings and service offerings. Best Buy, unfortunately, has no control over Sprint's billing and would not be able to credit your account in anyway. Your best option would be to speak with a local Sprint store and explain that you upgraded your aircard to a mobile hotspot and were unaware of a data limit. They may be able to work with you on the charges if you present you case in a polite manner. I remember when I first added texting to my phone and was told I had unlimited when, in fact, the sales rep forgot to add it to my account. My local Verizon Store manager credited over $900 in texting overages for me.
Adam
Best Buy Community - Retail, Americas
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    Below is a recent post of mine on another thread and I have updated it with some new information that may be helpful to others suffering from "uninitiated data charges". 
    I had the very same uninitiated data charges problem and customer service claimed these charges to be valid. I don't possibly see how uninitiated data session charges can be considered valid.
    Back in 2010 Verizon was fined by the FCC the largest fine ever levied against a wireless company. 25 million and agreed to refund customers over 50 million dollars. Why? Due to uninitiated data session charges!  Washington Post article below at:
    http://www.washingtonpost.com/wp-dyn/content/article/2010/10/28/AR2010102806478.html
    They seem to be up to their old tricks...
    The best way to make Verizon pay attention is not just switching carriers. The best way is filing a complaint with the FCC. Or do both! It's very easy to file a complaint (an easy form) with the FCC do it here> 
    https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000B
    The problem would be termed "uninitiated data session charges".
    As mentioned in previous posts by myself and others there has been mysterious data session charges on our bills that were uninitiated by us. My repeated calls to Verizon customer service has resulted in no explanation for these uninitiated data session charges, only the response from CS (Customer Service) that these charges are valid.
    My research of the past few weeks has shown that these charges, as mentioned, were uninitiated by the user and are (at
    minimum) a result of a program placed by Verizon within the operating system of at least two Verizon models produced by LG. This program initiates the data exchanges that we are billed for, have to pay and have been paying.
    Due to a lack of a significant response or resolution on the matter I filed a complaint with the FCC. The action of the FCC was swift in notifying Verizon of my complaint and charges.
    Then “lo and behold”  I receive a phone call from a Jennifer Rathburn (770) 521-5636 of the Verizon Executive offices in Atlanta notifying me that they would like to resolve this matter with me. Jennifer’s demeanor and action seems to indicate that she would like to satisfy me and would be investigating my complaint regarding the uninitiated data session charges because they care about their customers. It would, however, be tough to convince me of that, as I believe I would never have gotten ANY resolution short of my filing a complaint with the FCC. At present Verizon has until June 29, 2012 to respond to FCC in regards to my complaint.
    Over 6 months of complaints to their CS and I never got any type of action or explanation of the data session charges except for them to say that the charges were valid. I heard the phrase,“these charges are valid” so many times from so many different CS reps that it seemed the reps were trained to give that response. I finally got one of the CS reps to admit that actually was the case. They WERE trained to give that response.
    You may also find it interesting to read the FCC Consent Decree, which Verizon agreed to in 2010 to stop the FCC
    investigation. You can do that here http://fjallfoss.fcc.gov/edocs_public/attachmatch/DA-10-2068A2.pdf
    In the Decree, Verizon Wireless represents that:
    the Company conducted a comprehensive, good-faith, internal investigation into whether Paygo customers had been incorrectly billed for data usage;
    (ii) based on the internal investigation, the Company has concluded that the majority of the erroneous charges involved data exchanges caused by third-party software (created by a third-party but they left out the part saying they had placed it there) built into certain customers’ phones, while other charges resulted from, inter alia, customers accessing certain web links that should not have incurred charges, devices that incurred charges for attempts to access data when there was insufficient network coverage to complete the transfer, and unwanted third-party data transfers affecting customers with content filters;
    (iii) based on the internal investigation, the Company has further determined that a total of approximately 15 million Paygo Customers were, or may have been, erroneously billed for data usage from November 2007 to the Effective Date
    (iv) based on the internal investigation, including a review of billing records and other relevant data, the Company estimates that the total amount of the refunds and credits that should be paid to those Paygo Customers is approximately $52.8 million. (**** that's a BIG mistake!)
    In consideration for the termination of the Investigation, Verizon Wireless agrees to the terms, conditions, and procedures contained herein.
    If you read these “terms and conditions” I think you will agree with me that Verizon has “forgotten” their responsibility under that decree.
    At first Jennifer had led me to believe that mine was an isolated incident  and also tried to convince me it was a data charge for picture messages but now that I have gathered a large amount of evidence against Verizon particularly on the scope of the problem I will be making another complaint to the FCC.
    C'mon Verizon... "same ol, same ol" You may have made a "mistake" last time but I'm betting I can prove this time it was no "mistake"!
    Anyone wishing to contact me directly may do so at [email protected]

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