Sprint Smartview and DM problems

Hello,
I've been successfully using DM and the previous version of sprint connection manager with no problem being able to sync my Pearl 8100 anytime while connected with Sprint. Now with the new Sprint Smartview connection manager, everytime I launch DM and initiate a sync it it will randomly stop/disappear. Interestingly, as soon as I shut down Sprint Smartview the DM will pop up, sync and run fine. Ugh! I've been reading elsewhere of similar issues but no successful solutions.

Hey k3rn3I,
Welcome to the BlackBerry® Support Community Forums.
This issue may be related to the following article:
BlackBerry® Desktop Manager may display "Device connected none" on some Microsoft Windows® 7 64-bit computers
http://www.blackberry.com/btsc/KB20598
Also see the following article on How to check if a Windows system is detecting a USB connected BlackBerry® smartphone http://www.blackberry.com/btsc/KB28440
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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