Sprint Wireless Card Not Working in iMac

A friend of mine recently got a Sierra Wireless 598U USB card (Sprint service) for her iMac G5 but she is unable to get the iMac to recognize the card.
First I should say that I am a Windows person and I know almost nothing about Mac OS but I'm trying to help her.
She has Mac OS v10.4.11 which according to what I've seen online should support this wireless card. Here's what I can tell you:
1. We know for sure that the Sierra card is OK because it works in other PCs (all Windows machines).
2. When connected to her iMac the Sierra card is receiving power. The LEDs on it light up.
3. When the Sierra card was first connected to her iMac the software installation process started automatically and seemed to complete normally (not that I know what normal is on a Mac).
4. When we click the Sierra "Smart View" icon the program starts and displays a message saying "No wireless device detected." And that is where we are stuck. Any suggestions appreciated.
Again, I know very little about Mac OS so please explain anything that a Windows person might not know. Thanks!
Peter

My friend did contact Sprint support and they were unable to fix the problem.
I really do think the problem is in the iMac not the Sierra card. I may be wrong but that's what my gut says given that the card works perfectly in other PCs.
If this were a Windows PC I would know where to look to find and fix the problem but I know almost nothing about Mac OS. Can you give me any suggestions on where to look in the OS to try to narrow down the cause of the problem?
Peter

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