Sprint Z10

Who do Sprint customers need to get in contact with at BlackBerry and Sprint to voice concern and disdain that there wont be a Z10 offered by the carrier at the US launch...This is a huge disservice to all the loyal BlackBerry users on Sprint's network who have sat tight waiting on BB10. Some say its the carriers fault for not carrying the device but even when you check the specs of the Z10 on BlackBerry sites there are no models that support the signals that Sprint uses for LTE or 3G. The only CDMA Z10 listed is for Verizon..Please rectify this situation ASAP

mademan212 wrote:
Who do Sprint customers need to get in contact with at BlackBerry and Sprint to voice concern and disdain that there wont be a Z10 offered by the carrier at the US launch
Sprint.
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New Blackberry Z10 User (Multiple Questions)

1. I used to be able to input all my email accounts online. For example sprint.blackberry.com. I tried att.blackberry.com; however, it indicates my operating system is no longer supported with my new device. Does anyone know when this capability will be available for the BB Z10?
2. Since I no longer have access to number 1, does anyone know if I can automatically have messages I send from my phone to be forwarded or blind copied back to me? I need to keep a record of all emails sent. I found the email signature option - just not the blind bcc option. This was previously avaialble with the online functionality.
3. When using the new Blackberry Link software... does anyone know if I can view all the changes that will be applied to my device? For example, I used to be able to select get details for confirm calendar edits prior to accepting the synchronization. This is extremely helpful for me since I bill based on what is in the calendar. Having the system just place information on my calendar will not allow me to easily find what needs has been added, deleted or changed for billing, etc. I REALLY NEED THIS FEATURE! Is there any other way to obtain it? I tried view the information in the log files; however, it doesn't present the changes in an easy to read format as it used to.
Any help you can provide would be greatly appreciated.
Thanks!

Hi and Welcome to the Community!
TransformedHearts wrote:
1. I used to be able to input all my email accounts online. For example sprint.blackberry.com. I tried att.blackberry.com; however, it indicates my operating system is no longer supported with my new device. Does anyone know when this capability will be available for the BB Z10?
What you are referring to is a function of BIS, which was required for legacy devices. BIS is not used on BB10 devices...hence, nothing associated with BIS applies to BB10 devices. To specifically answer your question...I believe the answer is never.
TransformedHearts wrote:
2. Since I no longer have access to number 1, does anyone know if I can automatically have messages I send from my phone to be forwarded or blind copied back to me? I need to keep a record of all emails sent. I found the email signature option - just not the blind bcc option. This was previously avaialble with the online functionality.
Again, that auto-BCC function was provided by BIS, which is not used in BB10. Hence, you must find another method. Typically, the solution is provided by your email server...you would have to talk to that admin to find out if such is available to you.
TransformedHearts wrote:
3. When using the new Blackberry Link software... does anyone know if I can view all the changes that will be applied to my device? For example, I used to be able to select get details for confirm calendar edits prior to accepting the synchronization. This is extremely helpful for me since I bill based on what is in the calendar. Having the system just place information on my calendar will not allow me to easily find what needs has been added, deleted or changed for billing, etc. I REALLY NEED THIS FEATURE! Is there any other way to obtain it? I tried view the information in the log files; however, it doesn't present the changes in an easy to read format as it used to.
The LINK software is very different from the legacy BB Desktop Software. What you see is what is available.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Z10 won in contest Warrantied?

I won a Z10 in the Alicia Keys contest and am really enjoying the phone - so much so I paid $350 to Sprint to terminate our contract there early.
However, the phone has 3 problems - 2 of which I've been willing to overlook, but the third really has me concerned. First, the battery life is abysmal - I am a light to moderate user, but can rarely make it through the day without having to recharge. My work iPhone5 - which I had heard was horrible on battery life does much better.
Second, this phone suffers from the random reboot problem - around 4-5 times a week. Both those I can tolerate, but I've noticed when using turn-by-turn navigation, my battery gets quite warm. I installed Battery lover pro, which is telling me my battery temp is upwards of 104 degrees.
The problem is, where to warranty the phone - if it needs to be warranted? I can't go to AT&T since I didn't get the phone from them. There is no retailer involved. So who do I talk to about the problems?

The battery overheating is really of little concern. Yes, you have to start wondering when your battery gets warm enough to toast a piece of bread but your phone was designed to function under these conditions and you shouldn't pay it too much thought.
As for your warranty, your phone would be warrantied by BlackBerry itself. If you have any issues with it, call your carrier and explain the situation about you winning it and so forth and ask to be escalated to BlackBerry. If your carrier won't put you through to BlackBerry, perhaps searching for a new carrier would be in order.
Cheers.
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Blackberry Z10 same sim size of iphone 5?

Is the Blackberry z10 share the same size SIM card of the iphone5?<br>

BBMLOVER711 wrote:
Did TMobile release the Blaxkberry z10 today???
And if tmobile released it do u have to have a plan with tmobile or can u use AT&T
AT&T pre-orders begin March 11th, release on March 22.
TMobile releases for Business customers on March 11th, for others on March 27th
Verizon pre-orders on March 21, and release on Match 28th.
Sprint has not announced a firm date for the Q10 model release.
These dates could change. If you have a Tmobile model, it will need to be unlocked to use it with an ATT plan.
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Sprint says Q10 can not access internet/data in Chas/Hunt WV area

So I upgraded to a new Q10 and spent a few hours loading and configuing all my emails, etc.
Driving to work this morning, I noted that there was no emails received after I left my house (wifi-enabled). Tried to open the Browser and received the error stating there was no connection to the internet. Wasted most of the workday fiddling with the settings --- no joy. So on the way home I stop at the Sprint store. I walk in and showed the guy my phone and said, "I need some help with this."
He immediately said, "No internet or data?" Dayum. He went on to say that BB 3G/4G v10 won't work in this area and that BB was aware of the problem. Something about Sprint sharing towers with Intelos and the phones won't recognize something. Over my head, but all other smartphones work here...just the BB Q10 won't.
Really bites --- when I'm on WiFi the thing rocks and is everything I need in a smartphone. So much better than my daughters iPhone 5...except for this.

Not sure if the same but
my brother is unable to get Data on his Sprint iphone unless its on LTE and most where he is is not LTE enabled.
It still makes calls and recieves calls but no data.
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BlackBerry z10 battery poor performance

Hey i have a question with regards to how am I supposed to improve my battery on the z10. I bought this phone last year at full price from my carrier. Since then the battery performance has been very poor... even after the number of updates and reducing which apps are running, it still won't last more than 5 hours when using the phone. in fact I would say it drains very quickly. I see the % sign on the battery and it moves from 100% to 87% very quickly like within an hour when i am using my phone. I have done a lot of research over the past year and read forums on how to improve it and have had no results. Can anyone provide me any advice? Perhaps someone from blackberry themselves? I am really disappointed because I could have spent that money on a different phone which has a battery that actually lasts the day. Thank you and I will await for some feedback.

dgosman wrote:
Have you checked if there are any specific apps that drain the battery ?
Settings->App manager-> Device monitor->Battery
That option is only on newer OS versions.
What OS are you on and do you have many email accounts set up that sync contacts, calendar and more?
I had a corrupt contact that would try to sync over and over again.
Start with this if you sync Over The Air with Outlook
In outlook Make a new folder for contacts called backup
move all contacts to the folder and wait for all to be removed from device
then pull battery on device and put back in
After device boots move contacts from backup to the contacts folder and wait for them all to appear
Make a new contact in outlook and see if it gets to the device.
highlight calendar
goto file import/export
choose export to file
choose Persoanl folder pst, next
make sure calendar is highlighted and choose subfolders if you have them, next
save to desktop with a name you can remember, Finish
Click ok on screen popup
Go to view, arange by events
delete all entries.
close outlook and any word files, open outlook back up after 15 seconds.
Then
goto file import/export
import from another program or file, next
choose Persoanl folder pst, next
find the file and import
Choose highlight calendar and Finish
Change view back to what you want and try again.
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Yahoo Messenger (Sprint Pre): No account button! only one Y! at a time?

Hi,
I have a Sprint Pre, and I have a Yahoo IM account set up in my Messaging application. Works great, tho sometimes it does take a long time to sign in or needs me to sign out then try signing back in for it to succeed in signing in.
When I go to Accounts and Preferences, and go to the Add Account menu, I only see two buttons, one for adding a google account and one for adding an AIM account.
I'm just checking: should I see an option to add a Yahoo IM account also? or does the fact that I already have one set up mean that I can't add another one, and the button not being there is a reflection of that?
I'm a little nervous in case I ever had to delete the Yahoo IM account or if I ever have to re-setup the account. If I do, will that button be there again?

Yahoo Messenger isn't natively supported on the Palm Pre/Pixi, and all signs point to it not ever happening. This is a known issue and has befuddled Palm users since the device came out. There is yet to be any work-arounds that I'm aware of.
When you say "messaging application", what app are you using specifically?

Lack of settings in Z10

Anybody else disappointed with the lack of settings on the Z10 vs the Bold?
For instance you can not set the number of vibrates when you have a notification
When you plug in your phone to a charger you can not set it up to go into Bedside Mode
and a few other little things that I really liked about the OS7
unless I'm not doing something right,can someone tell me how?
Thanks

Old news, there are many posts here about this already.
The Notification granularity from prior BBoSes is not yet available in profiles.... yet.
We are all hoping that these will be added into the OS in newer OS versions.
Bedside mode is enabled by pulling down the "shade" (swipe down from the top) on the lock screen, or by going into the alarm and pulling down the top menu.
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it.

I tried to restore my iPhone 5 to factory setting and when i did it attached to a person i do not know apple id so now i can't use the phone. I purchase the phone from sprint and used it for 2 years and never had a problem.

Hi - I tried to restore my iPhone 5 to factory setting so I could give it to my son but when I did it reset to someone else's apple id. I don not know this person and I am the only owner of the phone purchased from Sprint. How do I get this phone to work?

Its called Activation Lock. Take the phone to Sprint and explain your problem. It is their fault and responsibility to properly reset used phones.
-Ethan

Cannot send texts from iMessage to sprint users (from Verizon)

For some reason I cannot send messages via iMessage to any of my contacts who use Sprint. I'm on Verizon if that matters. I talked to an Apple Rep on the phone and they thought maybe sprint users had to have use an email address instead of a phone number, but I cannot find any such thing online.
All the rest of my contacts work fine in iMessage. Sadly my immediate family is all on Sprint. Included an image of what I get when I try (the white space is the 10-digit phone number).

If the person hasn't registered their email address with imessage then it won't work. They have to register their phone with their email address in order to use imessage. Try having your friends send you an imessage from their sprint phone and see it if works. BTW imessage doesn't rely on the carrier at all. It just depends on if the person set it up properly and has an email address associated with it.

Unable to boot Z10, stuck on loading screen at 99% after a few hours.

Hi, I am unable to boot Z10, stuck on loading screen at 99% after a few hours. I did not try to update, nor load any other OS versions. Running a Bell Canada 10.1. Tried to pull battery, leave phone boot for 5 hours, still stuck on 99%. I tried plugging it in BB Link and computer will not recognize it.

dazedandconfused wrote:
Every option Im seeing is telling me Im going to lose my data... is this true? I know with other phones ppl are able to mount the device as if it were a hard drive and pull content from it... is this not possible with the Z10? Thanks...
I understand you are frustrated and seeking solutions, but please don't double and triple post your inquiry.
I've answered your thread already, here:
Re: Z10 stuck on loading logo on starting up
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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2015 / BlackBerry Z10 (STL100-2) stuck at 99% OS 10.3 ...

Hello, Yesterday my device said it had an update (10.3) and it's now stuck on the boot screen (installing updates / starting BlackBerry 10 OS) at 98%, it goes really slow to 98% (12 hours). I've tried to reinstall 3 times now, and it's always the same, takes ages to get to 98% and stays there. What to do?

PLEASE READ:IF NOT ALREADY CORRUPTED; IT WILL WIPE ALL OF YOUR DATA, ALL OF IT. And before you get to excited, I downloaded the one for 10.3 as well, and guess what, we're stuck at 97% for 5minutes now, I see where this is going--but at least you can download a decent version of 10.2.... Those work fine. Download for STL100-2 if you have a European Z10 like me.
http://developer.blackberry.com/blackberry10devalpha/allautoloaders.html

I have an AT&T iphone 6 and want to give my AT&T 4 to my wife but she is a Sprint customer. How involved would it be to convert my 4 from AT&T to Sprint?

I Have an AT&T iPhone 6 and wants to give my AT&T 4 to my wife but she is a Sprint customer. Is this possible and, if so, how involved is it to convert my 4 from AT&T to Sprint?

Likely not possible.
Sprint is a CDMA carrier which typically do not support BYOD (Bring Your Own Device) .
You will have to ask Sprint if they can offer service on a unlocked GSM Phone that does not have the CDMA chip.
Its unlikely they will though. But if they do, you will need to request AT&T unlock your iPhone so you can insert a Sim card form another carrier into it

I Have No Voice Mail Notifications In Z10 Hub

I have seen issues with Voice Mail Notifications in various threads, but I didn't see one having No Voice Mail Notifications In the Z10 Hub at all. Sorry if I missed a thread that applies.
From what I was told by Blackberry Technical Support, at the bottom of the BB Hub next to "Calls", "Emergency Alerts" and "PIN", should be "Voice Mail" (or something similar). I have none and therefore do not get any notifications when I receive a Voice Message. I thought this was odd, and figured I had some settings incorrect, but that is not the case. It's just not there.
I am in the USA on Verizon's network with the latest updated OS 10.1.0.2039 that they offered on a STL100-4, Z10.
Anyone else have this issue?

My wife had the same issue on her Z10.
A quick call to customer service at AT&T and they set it up.
Rebooted her phone, and all was well.
I'm sure Verizon customer service can do this for you as well.
Hope this helps.
Sincerely -

Bugs with Custom Status not getting displayed on Product Backlog and Sprint Backlog

We added a couple of new states to the Work Item Type of Bug. We want all the bugs to show up in the Sprint Backlog items.
In order to do this we added the custom states in Common Process Configuration file using witadmin and also in the Workflow tab of "Bug" using TFS Power Tools.
The excerpts from the Common Configuration file for this is:
<BugWorkItems singularName="Bug" pluralName="Bugs" category="Microsoft.BugCategory">
<States>
<State value="New" type="Proposed"/>
<State value="Open" type="Proposed"/>
<State value="Deferred" type="Proposed"/>
<State value="Approved" type="Proposed"/>
<State value="Committed" type="InProgress"/>
<State value="Ready
For QA" type="InProgress"/>
<State value="Devlopment
in Progress" type="InProgress"/>
<State value="Done" type="Complete"/>
<State value="Closed" type="Complete"/>
<State value="Reopen" type="Complete"/>
<State value="Fixed" type="Complete"/>
</States>
</BugWorkItems>
I assumed that this should have been sufficient to display all the Bug Work Items with these custom states.
So, I created a new bug that had the state of "New" in the system. It was visible in the Product Backlog.
When I changed the same work item's state from New to
Open and save, the bug is removed from the backlog with this message.
[Title] was removed because of your recent changes.
The following changes removed the item:
State was set to: Open
Even after refreshing the page, the same work item does not appear in the product backlog page or the Sprint Backlog page.
Any idea why this could happen?
TSF Version : TFS 2013
The Error I am getting on the Settings Page is :
Page -> Control Panel > CollectionName > FabrikamFiber > FabrikamFiber Team
Overview Tab > Settings Page
Under BUGS sections:
TF400917: The Current Configuration is not valid for this feature. This Feature cannot be used until you correct the configuration.

Hi Augustya,
I'd like to know the version of TFS you're using, and how did you customize the Common Process Configuration file for display the bugs on backlog page.
You can add bugs or other work item types to appear in either the task board or the product backlog, but not both. I have a try and it wroks for me, you can follow the links below to add bugs to the backlog pages and check if it works.
https://msdn.microsoft.com/en-us/library/jj920163.aspx?f=255&MSPPError=-2147217396
http://blogs.msdn.com/b/visualstudioalm/archive/2013/02/12/add-bugs-to-the-task-board-or-backlog-pages.aspx
Best regards,

Sprint Z10

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