Sprite backup downloaded from Palm site won't run on my Treo 750 with Windows XP on laptop

Question

I have a Treo 750 with WMD 5.0 and Windows XP on my laptop.  I have a 2G mini storage card.  I downloaded the free Sprite software from Palm support and installed it on laptop and the storage card.  When I run the set-up wizard on the PC, I get an error on the mobile device stating the program does not run with my device.  I have carefully checked to make sure I downloaded the program for the Treo 750 and have verified the installation - it just doesn't work.
Do I have to get the new software ($29.95) from Sprite?  Any ideas why I can't use the free software from Palm site?
Has anyone had better success with the new version? 
Post relates to: Treo 750 (AT&T)

Answer 1

A.  PROBLEM: Each time I try to use this reputable program (version 5.2 (7534.52.7), I encountered the following problem:
Program (1) loads instantly, (2) presents the browser space, (3) agrees to open new tabs, (4) but when I try to direct it to ANY URL at all, the hour-glass appears, but the wait is fruitness.  I cannot reach any site at all.
I've tried to access the program, both as "administrator" and regular "user."  No joy.
All I ever get showing is the interesting interface (and an hour-glass on an URL-call) and nothing else.
Even though it's about a different application, I'd try the following document with that:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
(Safari uses the same webkit engine to render web pages as iTunes uses to render the Store pages. So an issue that can cause the iTunes Store to blank can also cause a Safari for Windows application on the same PC to produce blank pages.)