SQL Server Agent Job Failing on Job Step

Question

Hi,
Firstly, apologies if this post has been made in the wrong group.  Running SQL Server 2012.  I'm attempting to add a SQL Server Agent Job which calls a stored procedure that sends a Database Mail message.  The SQL Server and SQL Server Agent
both run under the NT AUTHORITY\NETWORK SERVICE account.  The Database Mail service has been enabled, and a public profile created.  When running the stored procedure manually, I receive no errors - everything runs as expected and I do receive an
email containing the expected information.
I've created the job, job step, job schedule, attached the schedule to the job, and assigned the job to server, all using T-SQL without error.  I've also enabled the mail profile on the SQL Server Agent, and I know that part is working because when
the job fails, I get an email notification of the failure.
I've checked the command text in the job step and parsed it within the SQL Job Step Edit window to confirm, it shows as parsing correctly.  However, when I manually run the job itself, I get the following:
Execution of job failed.  See the history log for details.
I check the history log and it shows:
[474] Unable to refresh Database Mail profile Database Mail Profile. (reason: ) (Not a typo, the history log shows no reason)
[260] Unable to start mail session.
[396] An idle CPU condition has not been defined - OnIdle job schedules will have no effect
The command text on the failing job step is as follows:
DECLARE @date [varchar](10)
SET @date = CAST(GETDATE() AS [varchar](10))
EXEC [dbo].[GetExceptions]
@company = 'MyCompany',
@checkDate = @date
With regard to the date value being passed as varchar: This stored procedure is used to check for exceptions against multiple databases on this server (hence the company parameter) via dynamic SQL.  I'd much prefer to use proper data typing but this
is the only way I could get it to work.
Does anyone have any suggestions on anything else I could check, or insights into why this is failing?  Any help is greatly appreciated!
Best Regards
Brad

Answer 1

I am not sure if this really helps but I would do follow the below steps:
1. make sure sql server agent has database mail enabled(rigt click on server agent--properties--alert system--enable database mail and choose right profile.) and RESTART THE SQL SERVER AGENT.(i know you said it i working, but sometimes,  restart the
sql server agent might fix)
2. check agent error log and check if any error messages.
3. run the command text you mentioned in sql server and see if it is working.(i know you said it is working but just to make sure).
4. make sure sql server agent service user has permissions to run database mail in msdb. check this https://msdn.microsoft.com/en-us/library/ms186358.aspx
5. Check the output from select * from msdb.dbo.sysmail_log and if it says anything
6.it does not look like the job log is getting truncated but to make sure, get the job step output to a text file.to do this, edit the job step and on the job step properties click on advanced,  enter path to the output file. this will give the complete
output for the step.
Hope it Helps!!