SQL Sync group stuck on processing status
Hi,
The sync group below has been stuck on processing since Jan 8, this sync group sync the hub DB with two Azure DB (all are on Azure), one of the Azure DB can sync normally but the other one stuck (keep in the processing status)
Azure Product Subscription ID:
43051d1f-7dc4-4e4f-81f4-3e027983733c
Sync Group ID:
4124f828-7e36-47dd-84f5-8b58a5e453a7_East Asia
Status
Processing
Would you please help me to reset the status from backend? Thanks!
Regards,
Michael Yung
Hi Michael,
The Microsoft support engineer will help to solve the problem from backend. Sometime delay might be expected. Your patience is greatly appreciated. Thank you for understanding and support.
Any of the following can result in a sync group being stuck in the processing state.
a)The client agent is offline.
Be sure that the client agent is online then try again.
b)The client agent is uninstalled or missing.
If the client agent is uninstalled or otherwise missing:
1)Remove agent XML file from the SQL Data Sync (Preview) installation folder if the file exists.
2)Install the agent on same/another on-premise computer, submit the agent key from the portal generated for the agent that’s showing offline.
c)The SQL Data Sync (Preview) service is stopped.
1)In the Start menu, search on Services.
2)Click Services in the Programs section of the search results.
3)Find the SQL Data Sync (Preview) service.
4)If the service status is Stopped right-click the service name and select Start from the dropdown menu.
Reference :
http://msdn.microsoft.com/en-us/library/azure/hh667321.aspx#ProcessingError
If you have any feedback on our support, please click
here.
Eric Zhang
TechNet Community Support
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URGENT: 22 Sync groups stuck in processing mode and cannot be cancelled
The below sync groups stopped working and keep displaying "Processing", I've tried to stop the job but no response, I've also tried to regenerate the sync agent keys, and tried to restart the agent, reboot the client PC, but all not working. They
seems all stop working at the same time 15 hours ago. But they are across different database, different subscriptions.
Can anyone please help me out for that? the problem sync groups are as below:
Sync Group ID
f6d51362-7a47-47fb-84b3-9c23445626e3_East Asia
Subscription ID
f979186d-23f7-45e3-8d5e-c14c89c56a7f
Sync Group ID
f1216549-eb83-4a2e-afa8-9135f1f92006_East Asia
Subscription ID
f979186d-23f7-45e3-8d5e-c14c89c56a7f
Sync Group ID
6d45b9d2-0a57-43a9-8e14-004432512b73_East Asia
Subscription ID
f979186d-23f7-45e3-8d5e-c14c89c56a7f
Sync Group ID
f14d2c29-08a4-4dd3-a49f-7bf0f7f8b2f3_East Asia
Subscription ID
f979186d-23f7-45e3-8d5e-c14c89c56a7f
Sync Group ID
751dc6f2-8c85-4bae-a7cc-0bb89abcbb66_East Asia
Subscription ID
f979186d-23f7-45e3-8d5e-c14c89c56a7f
Sync Group ID
574115d1-de83-40ce-8de3-5a424d8cdedc_East Asia
Subscription ID
f979186d-23f7-45e3-8d5e-c14c89c56a7f
Sync Group ID
15a3a3c5-f867-4ba4-b7af-92fb5c8d36a6_East Asia
Subscription ID
f979186d-23f7-45e3-8d5e-c14c89c56a7f
Sync Group ID
7ceaafb5-7af7-4b18-af5a-2de75890227a_East Asia
Subscription ID
f979186d-23f7-45e3-8d5e-c14c89c56a7f
Sync Group ID
f4b4efb3-0a4c-4eb6-a826-316f5f22fbb2_East Asia
Subscription ID
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
Sync Group ID
920b1c9a-5ba7-49af-ad1a-37470b6a47da_East Asia
Subscription ID
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
Sync Group ID
9baf8167-9ee9-4ce4-bc88-abc0797a343f_East Asia
Subscription ID
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
Sync Group ID
2ae3a888-7cb2-4e18-a0ec-9850bb91e01a_East Asia
Subscription ID
45d375de-c29f-4a14-926c-1fe744d157b7
Sync Group ID
734fcc26-46e6-444a-a0d1-d3ff4c5834f7_East Asia
Subscription ID
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
Sync Group ID
0d315093-8977-4229-8ba4-ece0fb10c3f9_East Asia
Subscription ID
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
Sync Group ID
58cb062a-57a0-4ec6-8e9d-21fe021cd5b5_East Asia
Subscription ID
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
Sync Group ID
652e5ef2-c1db-4989-8d15-472590747463_East Asia
Subscription ID
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
Sync Group ID
8cfe554c-f4df-4167-b449-23da5ed0cf68_East Asia
Subscription ID
45d375de-c29f-4a14-926c-1fe744d157b7
Sync Group ID
56c9e45b-51e1-4fe5-8a35-df86c0ab68b2_East Asia
Subscription ID
a68811f9-f82a-4e7c-b93c-d1bee226f84b
Sync Group ID
826c0497-b9e4-4664-b404-ee75f54b407d_East Asia
Subscription ID
a68811f9-f82a-4e7c-b93c-d1bee226f84b
Sync Group ID
4a604aad-e318-469d-adde-9ed4e1d52ead_East Asia
Subscription ID
a68811f9-f82a-4e7c-b93c-d1bee226f84b
Sync Group ID
db07173c-db1d-40df-98e1-47a158b6c873_East Asia
Subscription ID
a68811f9-f82a-4e7c-b93c-d1bee226f84b
Sync Group ID
9ad4eab4-6499-4976-b6f1-813b0ce93539_East Asia
Subscription ID
a68811f9-f82a-4e7c-b93c-d1bee226f84b
EDITED: Should be 31 sync groups have encountered this problem, already have caused fatal impact for our business, hope anyone can help, workaround solution also welcome. Thanks!
Group Name
Sync Group ID
Subscription ID
ew_sync_a003
f6d51362-7a47-47fb-84b3-9c23445626e3_East Asia
f979186d-23f7-45e3-8d5e-c14c89c56a7f
ew_sync_a013
f1216549-eb83-4a2e-afa8-9135f1f92006_East Asia
f979186d-23f7-45e3-8d5e-c14c89c56a7f
ew_sync_a022
6d45b9d2-0a57-43a9-8e14-004432512b73_East Asia
f979186d-23f7-45e3-8d5e-c14c89c56a7f
ew_sync_a026
e267e22a-1764-4e19-9ee8-a62b079a3855_East Asia
f979186d-23f7-45e3-8d5e-c14c89c56a7f
ew_sync_a029
f14d2c29-08a4-4dd3-a49f-7bf0f7f8b2f3_East Asia
f979186d-23f7-45e3-8d5e-c14c89c56a7f
ew_sync_a032
ac6e92b5-f7a3-41db-b912-47f65de3d550_East Asia
f979186d-23f7-45e3-8d5e-c14c89c56a7f
ew_sync_a034
751dc6f2-8c85-4bae-a7cc-0bb89abcbb66_East Asia
f979186d-23f7-45e3-8d5e-c14c89c56a7f
ew_sync_a035
574115d1-de83-40ce-8de3-5a424d8cdedc_East Asia
f979186d-23f7-45e3-8d5e-c14c89c56a7f
ew_sync_a037
15a3a3c5-f867-4ba4-b7af-92fb5c8d36a6_East Asia
f979186d-23f7-45e3-8d5e-c14c89c56a7f
ew_sync_a038
7ceaafb5-7af7-4b18-af5a-2de75890227a_East Asia
f979186d-23f7-45e3-8d5e-c14c89c56a7f
ew_sync_a041
f4b4efb3-0a4c-4eb6-a826-316f5f22fbb2_East Asia
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
ew_sync_a044
911932b3-e7a3-4238-9e1c-d9adb05fba8b_East Asia
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
ew_sync_a045
1d144ceb-e564-437e-854d-0f73b08f9c4a_East Asia
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
ew_sync_a046
920b1c9a-5ba7-49af-ad1a-37470b6a47da_East Asia
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
ew_sync_a047
9baf8167-9ee9-4ce4-bc88-abc0797a343f_East Asia
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
ew_sync_a049
2ae3a888-7cb2-4e18-a0ec-9850bb91e01a_East Asia
45d375de-c29f-4a14-926c-1fe744d157b7
ew_sync_a052
734fcc26-46e6-444a-a0d1-d3ff4c5834f7_East Asia
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
ew_sync_a053
8d811816-9455-4283-ab4d-e7bbb39b1319_East Asia
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
ew_sync_a054
94f34eaa-cf1c-4af0-950e-7aa565ccc781_East Asia
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
ew_sync_a056
0d315093-8977-4229-8ba4-ece0fb10c3f9_East Asia
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
ew_sync_a057
58cb062a-57a0-4ec6-8e9d-21fe021cd5b5_East Asia
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
ew_sync_a058
652e5ef2-c1db-4989-8d15-472590747463_East Asia
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
ew_sync_a060
8cfe554c-f4df-4167-b449-23da5ed0cf68_East Asia
45d375de-c29f-4a14-926c-1fe744d157b7
ew_sync_a061
56c9e45b-51e1-4fe5-8a35-df86c0ab68b2_East Asia
a68811f9-f82a-4e7c-b93c-d1bee226f84b
ew_sync_a063
826c0497-b9e4-4664-b404-ee75f54b407d_East Asia
a68811f9-f82a-4e7c-b93c-d1bee226f84b
ew_sync_a064
41126d10-b858-468a-8590-d0bb03d2814c_East Asia
a68811f9-f82a-4e7c-b93c-d1bee226f84b
ew_sync_a069
4a604aad-e318-469d-adde-9ed4e1d52ead_East Asia
a68811f9-f82a-4e7c-b93c-d1bee226f84b
ew_sync_a071
db07173c-db1d-40df-98e1-47a158b6c873_East Asia
a68811f9-f82a-4e7c-b93c-d1bee226f84b
ew_sync_a073
a0208e66-7d96-4528-a0ac-70e7989e44e8_East Asia
a68811f9-f82a-4e7c-b93c-d1bee226f84b
ew_sync_a074
9ad4eab4-6499-4976-b6f1-813b0ce93539_East Asia
a68811f9-f82a-4e7c-b93c-d1bee226f84b
ew_sync_a076
5944edb5-4e2e-4fbf-8b7b-a880a8a6b27e_East Asia
a68811f9-f82a-4e7c-b93c-d1bee226f84bHi Sofiya,
Thanks for your help. According to the log from sync agent, it just like a normal log, without any error. We have set the sync to 5 minutes intervals, but seems the agent have not proceed the job as the cloud said another job is processing:
LocalAgentHost 4/8/2014 6:56:59 id:LocalAgentHost_Info, rId:, sId:00000000-0000-0000-0000-000000000000, traceLevel:Info, agentId:00000000-0000-0000-0000-000000000000, agentInstanceId:00000000-0000-0000-0000-000000000000, version:4.0.89.0, methodName:Main,
message:Microsoft SQL Data Sync Windows service is starting as a Windows Service.
LocalAgentHost 4/8/2014 6:56:59 id:LocalAgentHost_Info, rId:, sId:00000000-0000-0000-0000-000000000000, traceLevel:Info, agentId:00000000-0000-0000-0000-000000000000, agentInstanceId:00000000-0000-0000-0000-000000000000, version:4.0.89.0, methodName:OnStart,
message:Microsoft SQL Data Sync Windows service starting.
LocalAgentHost 4/8/2014 6:56:59 id:LocalAgentHost_Info, rId:, sId:00000000-0000-0000-0000-000000000000, traceLevel:Info, agentId:00000000-0000-0000-0000-000000000000, agentInstanceId:00000000-0000-0000-0000-000000000000, version:4.0.89.0, methodName:OnStart,
message:Starting a service worker thread.
LocalAgentHost 4/8/2014 6:56:59 id:LocalAgentHost_Info, rId:, sId:00000000-0000-0000-0000-000000000000, traceLevel:Info, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, version:4.0.89.0, methodName:OnStart,
message:Started a service worker thread.
LocalAgentHost 4/8/2014 6:56:59 id:LocalAgentHost_Info, rId:, sId:00000000-0000-0000-0000-000000000000, traceLevel:Info, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, version:4.0.89.0, methodName:OnStart,
message:Microsoft SQL Data Sync Windows service started successfully.
LocalAgentHost 4/8/2014 6:56:59 id:LocalAgentHost_Info, rId:, sId:00000000-0000-0000-0000-000000000000, traceLevel:Info, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, version:4.0.89.0, methodName:StartUxWcfService,
message: Namedpipe e0ec8c56-cf3f-4aea-855b-2981f6313d06, BaseAddress net.pipe://localhost/e0ec8c56-cf3f-4aea-855b-2981f6313d06
LocalAgentHost 4/8/2014 6:56:59 id:LocalAgentHost_Info, rId:, sId:00000000-0000-0000-0000-000000000000, traceLevel:Info, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, version:4.0.89.0, methodName:StartUxWcfService,
message: Opened WCF Host
LocalAgentHost 4/8/2014 6:56:59 id:LocalAgentHost_Info, rId:, sId:00000000-0000-0000-0000-000000000000, traceLevel:Info, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, version:4.0.89.0, methodName:StartServiceThread,
message: GetEntryAssembly().Location: C:\Program Files (x86)\Microsoft SQL Data Sync\bin\LocalAgentHost.exe, GetExecutingAssembly().Location: C:\Program Files (x86)\Microsoft SQL Data Sync\bin\LocalAgentHost.exe, Process.GetCurrentProcess().StartInfo.WorkingDirectory:
LocalAgentHost 4/8/2014 6:57:01 id:LocalAgentHost_Info, rId:, sId:00000000-0000-0000-0000-000000000000, traceLevel:Info, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, version:4.0.89.0, methodName:AgentConfigDataManager.DownloadAndCacheServiceUrisFromLocator,
message:Scale unit found
AgentCore 4/8/2014 6:57:01 id:AgentCore_InstanceStarted, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, version:4.0.89.0
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ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling PutRequest
ThreadId:19. Dispatcher started. Waiting
ThreadId:19. Dispatcher calling GetRequest
ThreadId:20. GetRequest finished. RequestId:f4d245ad-b209-463e-8c43-4c59c7ea6737
CommandAndControlClient 4/8/2014 7:17:20 id:CommandAndControlClient_GetRequest, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, taskId:f4d245ad-b209-463e-8c43-4c59c7ea6737
CommandAndControlClient 4/8/2014 7:17:20 id:CommandAndControlClient_AckRequest, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, taskId:f4d245ad-b209-463e-8c43-4c59c7ea6737
ClientRequestHandler 4/8/2014 7:17:20 id:ClientRequestHandler_Request, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, taskId:f4d245ad-b209-463e-8c43-4c59c7ea6737,
serializedRequest:<?xml version="1.0" encoding="utf-16"?>
<SyncRequest xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<PostActionSucceededWork xsi:nil="true" />
<LogInfo>
<DetailedProviderTraces>false</DetailedProviderTraces>
<SyncGroupId>0d315093-8977-4229-8ba4-ece0fb10c3f9</SyncGroupId>
<SyncGroupMemberIdList />
<HubDbId>f8e45e70-020f-4b97-9ca8-c70e879a24a7</HubDbId>
<SyncGroupMemberId>87b18bc7-551f-4efe-9082-2ad47b8a99d9</SyncGroupMemberId>
<AgentId>f995868a-18fd-4786-875e-34996ffd5325</AgentId>
<AgentInstanceId>6fe18179-e983-4288-a660-2b9f16762603</AgentInstanceId>
<TracingId>f4d245ad-b209-463e-8c43-4c59c7ea6737</TracingId>
<DssServerId>edbf9ba4-b43f-4521-84a4-6349d490f5a8</DssServerId>
<DatabaseId>e09fdb20-5f7e-4d42-be36-0dd45e541005</DatabaseId>
<SqlAzureActivityId>00000000-0000-0000-0000-000000000000</SqlAzureActivityId>
</LogInfo>
<ScopeName>AA499444-A041-47EA-B79B-6A1A503E6251</ScopeName>
<SyncGroupMemberId>87b18bc7-551f-4efe-9082-2ad47b8a99d9</SyncGroupMemberId>
<LocalDatabaseId>e09fdb20-5f7e-4d42-be36-0dd45e541005</LocalDatabaseId>
<RemoteDatabaseId>f8e45e70-020f-4b97-9ca8-c70e879a24a7</RemoteDatabaseId>
<ConflictResolutionPolicy>LocalWins</ConflictResolutionPolicy>
<SyncDirection>UploadAndDownload</SyncDirection>
<SqlSyncProviderBatchSizeInMB>24</SqlSyncProviderBatchSizeInMB>
<SqlSyncProviderMATSizeInMB>25</SqlSyncProviderMATSizeInMB>
<SqlSyncProviderMatRowCount>50000</SqlSyncProviderMatRowCount>
</SyncRequest>
ThreadId:19. Dispatcher calling PutRequest
ThreadId:19. Dispatcher started. Waiting
ThreadId:19. Dispatcher calling GetRequest
ThreadId:24. GetRequest finished. RequestId:68dfcf90-0823-4de3-87e8-79a0bc813d00
CommandAndControlClient 4/8/2014 7:17:20 id:CommandAndControlClient_GetRequest, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, taskId:68dfcf90-0823-4de3-87e8-79a0bc813d00
CommandAndControlClient 4/8/2014 7:17:20 id:CommandAndControlClient_AckRequest, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, taskId:68dfcf90-0823-4de3-87e8-79a0bc813d00
ClientRequestHandler 4/8/2014 7:17:20 id:ClientRequestHandler_Request, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, taskId:68dfcf90-0823-4de3-87e8-79a0bc813d00,
serializedRequest:<?xml version="1.0" encoding="utf-16"?>
<CleanupTombstoneRequest xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<PostActionSucceededWork xsi:nil="true" />
<LogInfo>
<DetailedProviderTraces>false</DetailedProviderTraces>
<SyncGroupId>00000000-0000-0000-0000-000000000000</SyncGroupId>
<SyncGroupMemberIdList />
<HubDbId>00000000-0000-0000-0000-000000000000</HubDbId>
<SyncGroupMemberId>00000000-0000-0000-0000-000000000000</SyncGroupMemberId>
<AgentId>f995868a-18fd-4786-875e-34996ffd5325</AgentId>
<AgentInstanceId>6fe18179-e983-4288-a660-2b9f16762603</AgentInstanceId>
<TracingId>68dfcf90-0823-4de3-87e8-79a0bc813d00</TracingId>
<DssServerId>edbf9ba4-b43f-4521-84a4-6349d490f5a8</DssServerId>
<DatabaseId>e09fdb20-5f7e-4d42-be36-0dd45e541005</DatabaseId>
<SqlAzureActivityId>00000000-0000-0000-0000-000000000000</SqlAzureActivityId>
</LogInfo>
<RetentionInDays>45</RetentionInDays>
<DatabaseId>e09fdb20-5f7e-4d42-be36-0dd45e541005</DatabaseId>
</CleanupTombstoneRequest>
ClientRequestHandler 4/8/2014 7:17:21 id:ClientRequestHandler_Response, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, taskId:68dfcf90-0823-4de3-87e8-79a0bc813d00,
serializedResponse:<?xml version="1.0" encoding="utf-16"?>
<CleanupTombstoneResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<State>Succeeded</State>
<LogInfo>
<DetailedProviderTraces>false</DetailedProviderTraces>
<SyncGroupId>00000000-0000-0000-0000-000000000000</SyncGroupId>
<SyncGroupMemberIdList />
<HubDbId>00000000-0000-0000-0000-000000000000</HubDbId>
<SyncGroupMemberId>00000000-0000-0000-0000-000000000000</SyncGroupMemberId>
<AgentId>f995868a-18fd-4786-875e-34996ffd5325</AgentId>
<AgentInstanceId>6fe18179-e983-4288-a660-2b9f16762603</AgentInstanceId>
<TracingId>68dfcf90-0823-4de3-87e8-79a0bc813d00</TracingId>
<DssServerId>edbf9ba4-b43f-4521-84a4-6349d490f5a8</DssServerId>
<DatabaseId>e09fdb20-5f7e-4d42-be36-0dd45e541005</DatabaseId>
<SqlAzureActivityId>00000000-0000-0000-0000-000000000000</SqlAzureActivityId>
</LogInfo>
<PostActionSucceededWork xsi:nil="true" />
<DatabaseId>e09fdb20-5f7e-4d42-be36-0dd45e541005</DatabaseId>
<RowsDeleted>44</RowsDeleted>
</CleanupTombstoneResponse>
CommandAndControlClient 4/8/2014 7:17:21 id:CommandAndControlClient_RequestProcessedSuccessfully, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, taskId:68dfcf90-0823-4de3-87e8-79a0bc813d00
ThreadId:24. GetRequest started.
ThreadId:19. Dispatcher calling GetRequest
DatabaseProvider 4/8/2014 7:17:27 id:DbProvider_EnumChanges_CompleteEnumForAllTables, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, syncGroupId:0d315093-8977-4229-8ba4-ece0fb10c3f9,
syncGroupMemberId:87b18bc7-551f-4efe-9082-2ad47b8a99d9, hubDbId:f8e45e70-020f-4b97-9ca8-c70e879a24a7, tracingId:f4d245ad-b209-463e-8c43-4c59c7ea6737, databaseId:e09fdb20-5f7e-4d42-be36-0dd45e541005, sqlAzureActivityId:00000000-0000-0000-0000-000000000000,
totalBatches:0
DatabaseProvider 4/8/2014 7:17:27 id:DbProvider_EnumChanges_NewBatchAvailable, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, syncGroupId:0d315093-8977-4229-8ba4-ece0fb10c3f9,
syncGroupMemberId:87b18bc7-551f-4efe-9082-2ad47b8a99d9, hubDbId:f8e45e70-020f-4b97-9ca8-c70e879a24a7, tracingId:f4d245ad-b209-463e-8c43-4c59c7ea6737, databaseId:e09fdb20-5f7e-4d42-be36-0dd45e541005, sqlAzureActivityId:00000000-0000-0000-0000-000000000000,
totalBatchesSpooled:1, batchDetails:
Version :3.1
BatchId :e361f8fb-7e39-4b4b-8efc-fa0f621d24c5
Batch Number :1
Is Last Batch :True
Data Cache Size :188661
Table Watermarks :[dbo.aspnet_Roles,360253],[dbo.aspnet_Users,360265],[dbo.aspnet_UsersInRoles,360254],[dbo.aspnet_Membership,360263],[dbo.aspnet_Profile,360248],[dbo.ShopWorkdayDetail,358002],[dbo.OclClientXFileUpload,356449],[dbo.ReportTurnoverHeader,356425],[dbo.ReportTurnoverDetail,356446],[dbo.ShopWorkdayPeriodDetail,358007],[dbo.TableMaster,360288],[dbo.Roster,360002],[dbo.TxSalesHeader,360287],[dbo.TxPayment,360279],[dbo.TxSalesDetail,360285],[dbo.TxSalesDetailLog,360275],[dbo.TxSalesHeaderLog,360280],[dbo.TxSalesHeaderRevokeLog,356022],
SyncController 4/8/2014 7:17:27 id:SyncController_BatchSpooledEvent, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, tracingId:f4d245ad-b209-463e-8c43-4c59c7ea6737, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603,
syncGroupId:0d315093-8977-4229-8ba4-ece0fb10c3f9, memberDbId:e09fdb20-5f7e-4d42-be36-0dd45e541005, hubDbId:f8e45e70-020f-4b97-9ca8-c70e879a24a7, currentBatchNumber:1, totalBatchesSpooled:1, batchFileName:e361f8fb-7e39-4b4b-8efc-fa0f621d24c5.batch
BatchTransferUtil 4/8/2014 7:17:28 id:BatchTransfer_ClientInitialized, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, syncGroupId:0d315093-8977-4229-8ba4-ece0fb10c3f9, tracingId:f4d245ad-b209-463e-8c43-4c59c7ea6737
BatchTransferUtil 4/8/2014 7:17:28 id:BatchTransfer_Start, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, syncGroupId:0d315093-8977-4229-8ba4-ece0fb10c3f9, tracingId:f4d245ad-b209-463e-8c43-4c59c7ea6737
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
BatchTransferUtil 4/8/2014 7:17:56 id:BatchTransfer_ClientInitialized, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, syncGroupId:0d315093-8977-4229-8ba4-ece0fb10c3f9, tracingId:f4d245ad-b209-463e-8c43-4c59c7ea6737
BatchTransferUtil 4/8/2014 7:17:56 id:BatchTransfer_Start, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, syncGroupId:0d315093-8977-4229-8ba4-ece0fb10c3f9, tracingId:f4d245ad-b209-463e-8c43-4c59c7ea6737
SyncController 4/8/2014 7:17:56 id:SyncController_BatchAppliedEvent, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, tracingId:f4d245ad-b209-463e-8c43-4c59c7ea6737, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603,
syncGroupId:0d315093-8977-4229-8ba4-ece0fb10c3f9, memberDbId:e09fdb20-5f7e-4d42-be36-0dd45e541005, hubDbId:f8e45e70-020f-4b97-9ca8-c70e879a24a7, currentBatchNumber:1, totalBatches:1
DatabaseProvider 4/8/2014 7:17:56 id:DbProvider_MAT_AllBatchesApplied, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, syncGroupId:0d315093-8977-4229-8ba4-ece0fb10c3f9,
syncGroupMemberId:87b18bc7-551f-4efe-9082-2ad47b8a99d9, hubDbId:f8e45e70-020f-4b97-9ca8-c70e879a24a7, tracingId:f4d245ad-b209-463e-8c43-4c59c7ea6737, databaseId:e09fdb20-5f7e-4d42-be36-0dd45e541005, sqlAzureActivityId:00000000-0000-0000-0000-000000000000,
madeWithKnowledge:ReplicaKeyMap: [(0:bfcb2abdd3e84634b1d944fd56a9a537) (1:d8cf66fd42b342dfaada1498d80c46a3)] ScopeRangeSet: [00:[(0:223078) (1:360289)]], madeWithForgottenKnowledge:ReplicaKeyMap: [(0:bfcb2abdd3e84634b1d944fd56a9a537) (1:d8cf66fd42b342dfaada1498d80c46a3)]
ScopeRangeSet: [00:[(0:142660)]], totalChanges:2, totalChangesApplied:2, totalChangesFailed:0, totalChangesPending:0, totalInserts:2, totalUpdates:0, totalDeletes:0
SyncController_SyncStatistics 4/8/2014 7:17:57 id:SyncController_SyncStatistics, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, taskId:f4d245ad-b209-463e-8c43-4c59c7ea6737, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603,
syncGroupId:0d315093-8977-4229-8ba4-ece0fb10c3f9, memberDbId:e09fdb20-5f7e-4d42-be36-0dd45e541005, hubDbId:f8e45e70-020f-4b97-9ca8-c70e879a24a7, DownloadChangesApplied:2, DownloadChangesFailed:0, DownloadChangesTotal:2, UploadChangesApplied:757, UploadChangesFailed:0,
UploadChangesTotal:757, SyncStartTime:4/8/2014 15:17:20, SyncEndTime:4/8/2014 15:17:57
ClientRequestHandler 4/8/2014 7:17:57 id:ClientRequestHandler_Response, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, taskId:f4d245ad-b209-463e-8c43-4c59c7ea6737,
serializedResponse:<?xml version="1.0" encoding="utf-16"?>
<SyncResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<State>Succeeded</State>
<LogInfo>
<DetailedProviderTraces>false</DetailedProviderTraces>
<SyncGroupId>0d315093-8977-4229-8ba4-ece0fb10c3f9</SyncGroupId>
<SyncGroupMemberIdList />
<HubDbId>f8e45e70-020f-4b97-9ca8-c70e879a24a7</HubDbId>
<SyncGroupMemberId>87b18bc7-551f-4efe-9082-2ad47b8a99d9</SyncGroupMemberId>
<AgentId>f995868a-18fd-4786-875e-34996ffd5325</AgentId>
<AgentInstanceId>6fe18179-e983-4288-a660-2b9f16762603</AgentInstanceId>
<TracingId>f4d245ad-b209-463e-8c43-4c59c7ea6737</TracingId>
<DssServerId>edbf9ba4-b43f-4521-84a4-6349d490f5a8</DssServerId>
<DatabaseId>e09fdb20-5f7e-4d42-be36-0dd45e541005</DatabaseId>
<SqlAzureActivityId>00000000-0000-0000-0000-000000000000</SqlAzureActivityId>
</LogInfo>
<FailureLog />
<PostActionSucceededWork xsi:nil="true" />
<SyncGroupMemberId>87b18bc7-551f-4efe-9082-2ad47b8a99d9</SyncGroupMemberId>
<DownloadChangesTotal>2</DownloadChangesTotal>
<DownloadChangesApplied>2</DownloadChangesApplied>
<DownloadChangesFailed>0</DownloadChangesFailed>
<UploadChangesTotal>757</UploadChangesTotal>
<UploadChangesApplied>757</UploadChangesApplied>
<UploadChangesFailed>0</UploadChangesFailed>
<StartTime>2014-08-04T07:17:20.6974793Z</StartTime>
<EndTime>2014-08-04T07:17:57.6775945Z</EndTime>
<FailureType>None</FailureType>
</SyncResponse>
CommandAndControlClient 4/8/2014 7:17:57 id:CommandAndControlClient_RequestProcessedSuccessfully, rId:, sId:edbf9ba4-b43f-4521-84a4-6349d490f5a8, agentId:f995868a-18fd-4786-875e-34996ffd5325, agentInstanceId:6fe18179-e983-4288-a660-2b9f16762603, taskId:f4d245ad-b209-463e-8c43-4c59c7ea6737
ThreadId:20. GetRequest started.
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest
ThreadId:19. Dispatcher calling GetRequest -
Yet another Sync Group stuck "Processing"
I wish there was a way to fix this problem myself or to report the issue directly to someone who can reset the process, but the only way I know to fix this problem is to report it on this forum and wait until a MS engineer resets it.
So, here is the information about the sync that is stuck processing. Note that it has been in this state for more than two months! The customer was supposed to be monitoring the data, but just reported the issue to me.
Status Processing
LAST SYNC 8/4/2014 7:47:23 PM
Sync Group ID edf90bcb-51d7-4bbc-a752-c4967003ef00_East
US Location East US
Subscription Name Windows Azure MSDN - Visual Studio Ultimate
Subscription ID 310db8ca-cf81-4b46-b148-fa0345adc21e
Thanks in advance for reseting this process.
Cheers,
Melinda
~MIf it helps, this morning I found the following error message in the log:
Sync failed with the exception "An unexpected error occurred when applying batch file C:\Resources\directory\07eb40e27bc6414382cf30de457d7c69.NTierSyncServiceWorkerRole.BatchDir\DSS_3f17363d-becf-4c5e-b977-0359ec10b1df\sync_cc202f9712474dcbb5d1d864f9501f5f5b64778d5acb479e802c13d17935ad7f\e59ed526-aea2-4fec-aa23-89cad053494e.batch.
See the inner exception for more details.Inner exception: Failed to execute the command 'DeleteCommand' for table 'CTM.TM_Priority_CTM'; the transaction was rolled back. Ensure that the command syntax is correct.Inner exception: SqlException Error Code: -2146232060
- SqlError Number:10054, Message: A transport-level error has occurred when receiving results from the server. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.) Inner exception: An existing connection was forcibly
closed by the remote host" For more information, provide tracing ID ‘3f17363d-becf-4c5e-b977-0359ec10b1df’ to customer support.
~M -
Sync group has been keep processing for 2 days. But none of data synced.
SYNC GROUP ID
de9f1bcd-6989-4ace-a4a1-6f285d15d6a4_West US
LOCATION
West US
SUBSCRIPTION ID
c9fb0cb6-5c55-4b76-83e6-3e20e73d791dHi,
We have reset your sync group status at backend. Please check whether your sync group back to normal.
Let us know if any more question.
Regards,
Bowen -
Azure Sync group hangs in processing , can't delete or kill process
Hi support,
I have a hanging sync group that I can't stop or delete. Its been running for over 14 days for a process that normally takes 2-3 hours to run. The stop button is greyed out and I get an error "Sync group is not deleted" when try to
delete. The Agent is online.
Any engineer that can stop this process ?
STATUS
Processing
SYNC GROUP ID
be56964b-8e8f-49fb-b736-1340822ee15a_East US
SUBSCRIPTION ID
145a8ac3-96e5-42fa-9b80-cf0011ca309a
CONFLICT RESOLUTION
Client WinsThanksHi,
Sorry for the late response and appreciate your patience. We've reset the backend status for your syncgroup. Please take a look. We will keep you update with the root cause.
Regards,
Bowen -
PO Std Workflow stuck "In Process" status
Dear Experts,
I have a case where a PO workflow is stuck "In Process" for over 8hrs. The background step - that has the underlining method to set status of PO to released is stuck and has not completed. (WS14000145)
I am not sure of what could have been the problem - possible locking or anything else?
Could you please suggest me a way out?
Do I have kill the workflow (logically delete) and restart it again or have any other way around?
Many thanks!
VjWell, it appears to be a locking issue.
I found entries in SM58 and SM12. However I released them but the workflow still continued to be in Hanged - IN Process status.
I then cancelled the workflow and then manually set released the PO documents.
Then the PO documents were fine and were possible to edit.
Thank you. -
My sync group is keep processing.
Sync group has been keep processing since 12 hrs ago. But none of data synced. I can't even stop it from control panel. Please help!!!!
SYNC GROUP ID
aa54b582-4cc7-480a-a684-1838e6c4ec36_Southeast Asia
LOCATION
Southeast Asia
SUBSCRIPTION ID
c2bb737b-7d57-49bd-9312-844f7f6d3fcbHi DanLuk,
I’m writing to follow up with you on this post. Was the problem resolved after performing our action plan steps? If yes, I’d like to mark this issue as "Answered". Please also feel free to unmark the issue, with any new findings or concerns you may have.
Thanks,
Sofiya Li
Sofiya Li
TechNet Community Support -
My order has been stuck in processing status for almost a week now
Hello VZW community,
I ordered a new phone, for an early upgrade, on last Wednesday (4/15) and even paid extra for 1 day shipping. It is now 5 days later and after having checked my order status, it still says:
Your order is currently being processed.
Please check back later.
There is only one small discrepancy - my bank gave me a 'fraud alert' (which prevented any purchases from going through) due to the amount of the phone upgrade. However, I cleared this check on last Thursday (4/16) and nothing has happened. I know that it may have caused a hiccup in your system, but can we do something about this? I'd really like to see my new phone.Your best bet is to call you may have to "tickle" them to try the payment again if your bank stopped it the first time.
Phone Number
800-922-0204
Talk to a Human
Press #, then 6, then 0 when it asks for your number. EXISTING CUSTOMERS press 4, then say "Customer Service" then wait and enter last four of social security number -
SQL Azure Data Sync stuck in Processing State since 14 Sep 2014
Hi,
I've a sync group stuck in "processing" state since 14 Sep 2014, have tried to restart the client PC, restarted the sync service and also tried to regenerate the sync agent key, but still in vain. Would anyone please help me to figure it out what's
the problem? This problem happened across my sync group very frequent recently (they're located in different physical locations), but still no workaround or the root cause :(
Here's the sync group details:
Sync group name: ew_sync_a069
Status
Processing
LAST SYNC
9/14/2014 11:11:22 PM
Sync Group ID
4a604aad-e318-469d-adde-9ed4e1d52ead_East Asia
Location
East Asia
Subscription Name
Solo Customer Batch 3
Subscription ID
a68811f9-f82a-4e7c-b93c-d1bee226f84b
Conflict Resolution
Client Wins
Thanks
for your help.
Best regards,
Michael YungAs the client need the sync to be fixed ASAP, cannot wait for the answer / help, I've removed the sync agent, compare the data (what data need to download from Azure to client, what data need to upload from client to Azure) and recreate back the sync group.
Hi Micheal,
Is this the workaround in your scenario? Since the Azure SQL Data Sync failed, the Microsoft support engineer will help to solve the problem from backend based on your subscription ID and Sync Group ID. Sometime delay might be expected. Your patience is
greatly appreciated. Thank you for your understanding and support.
Regards,
Charlie Liao
TechNet Community Support -
SQL Azure Data Sync stuck in Processing State since 5 Sep 2014
Hi,
I've a sync group stuck in "processing" state since 5 Sep 2014, have tried to restart the client PC, restarted the sync service and also tried to regenerate the sync agent key, but still in vain. Would anyone please help me to figure it out what's
the problem? As I have many sync groups running without any problem for more than a year and encountered this problem recently (in this 3 months).
Here's the sync group details:
Sync Group Name
ew_sync_a054
Status
Processing
LAST SYNC
9/5/2014 5:57:35 PM
Sync Group ID
94f34eaa-cf1c-4af0-950e-7aa565ccc781_East Asia
Location
East Asia
Subscription Name
Solo Customer Batch 2
Subscription ID
cda925fa-16c4-44b6-b3dc-8fc0cb82ad07
Conflict Resolution
Client Wins
Thanks for your help.
Best regards,
Michael YungHi Bowen,
I've checked the local agent has been offline at 2014/09/05 18:00:00 UTC+8, as the shop close every night and they will shut down the computer, but they've turned on the computer in next day morning, and they keep turning that off at night, turn
back on at next morning.
I've checked the agent was online during that "stuck" period when the computer was turned on, as I could click the "PING SYNC SERVICE" and it reported it could reach the sync server, and I could also view from the portal that the agent
was online, just the sync group stuck in the "processing" status.
Best regards,
Michael Yung -
SQL Azure Data Sync stuck in Processing State since 16 Aug 2014
Hi,
I've a sync group stuck in "processing" state since 16 Aug 2014, have tried to restart the client PC, restarted the sync service and also tried to regenerate the sync agent key, but still in vain. Would anyone please help me to figure it out what's
the problem? As I have many sync groups running without any problem for more than a year and encountered this problem recently (in this 3 months).
Here's the sync group details:
Sync Group Name
ew_sync_a037
LAST SYNC
8/16/2014 9:17:37 PM
Sync Group ID
15a3a3c5-f867-4ba4-b7af-92fb5c8d36a6_East Asia
Location
East Asia
Subscription Name
Pay-As-You-Go
Subscription ID
f979186d-23f7-45e3-8d5e-c14c89c56a7f
Conflict Resolution
Client Wins
Thanks for your help.
Best regards,
Michael YungHi Michael,
Thanks for you posting the subscription ID and Sync Group ID. The Microsoft support engineer will help to solve the problem from backend. Sometime delay might be expected. Your patience is greatly appreciated. Thank you for your understanding and support.
Regards,
Charlie Liao
TechNet Community Support
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