SR#10840184931

Hi,
I have tried to get in touch with my support engineer 4 or 5 times the last 3 weeks. Hi is alway unavailable, he's promise to get back almost never does and worst of all for us is that the issu with upgrading a cluster node to OES11 doesn't happen.
The last contact I hade with him was a e-mail message September 18 where he was apologising not getting back to me and promising he would, didn't happen!
If he cant help me with the issue, why not sending it to somebody else?
I need to help my customer fixe this issu.
/Lenart

Hi Lenart,
I am the director of support for EMEA and I am sorry you suffered such an experience. I have asked my manager Robert Simai to speak with the TS Engineer and ensure the communication channel is re-established with you immediately.
Sorry you had to raise this in the forums and i will send you a personal note
Regards,
Cathal
Originally Posted by lelle
Hi,
I have tried to get in touch with my support engineer 4 or 5 times the last 3 weeks. Hi is alway unavailable, he's promise to get back almost never does and worst of all for us is that the issu with upgrading a cluster node to OES11 doesn't happen.
The last contact I hade with him was a e-mail message September 18 where he was apologising not getting back to me and promising he would, didn't happen!
If he cant help me with the issue, why not sending it to somebody else?
I need to help my customer fixe this issu.
/Lenart

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