SR: 10865752161

Question

After complete two busisness days, Current status of this SR:
Owner: EMEA EMEA_UNASSIGNED
Opened: 11/14/2013 04:27:15
I opened this SR on Thursday when its was 4:27 PM(GMT +5) here in my
country, while 12:27 PM in Germany, 11:27 AM in UK.
After 6 hours of opening this SR When I didn't receive any Technical
Assistance/reply from Support, I checked the status and found that
this SR was assigned/logged at US support Center. I tried to chat with
Engineer but he was not available, so didnt get the chance to
communicate
with him.
when I checked the Status of this SR today I came to know
that this SR is not assigned to anyone i,e it has got a new status of
unassigned, and marked for EMEA.
Regards,
Muhammad Sharfuddin
sharfuddin
sharfuddin's Profile: https://forums.netiq.com/member.php?userid=1016
View this thread: https://forums.netiq.com/showthread.php?t=49243

Answer 1

Hi,
I'm just another forum member, not a Novell employee, and I'm sure someone in NTS will see this and take ownership.
But you can always call the NTS number, speak with a customer service person, and ask for an escalation of the case, and also indicate that you need to speak with the next available enginner, or to increase the priority of the case if its now critical. They are usually very obliging. Please give this a try.
Also, if you have not already, pose your issue in the Forums, and we will see if we can help.
-- Bob
Originally Posted by sharfuddin
After complete two busisness days, Current status of this SR:
Owner: EMEA EMEA_UNASSIGNED
Opened: 11/14/2013 04:27:15
I opened this SR on Thursday when its was 4:27 PM(GMT +5) here in my
country, while 12:27 PM in Germany, 11:27 AM in UK.
After 6 hours of opening this SR When I didn't receive any Technical
Assistance/reply from Support, I checked the status and found that
this SR was assigned/logged at US support Center. I tried to chat with
Engineer but he was not available, so didnt get the chance to
communicate
with him.
when I checked the Status of this SR today I came to know
that this SR is not assigned to anyone i,e it has got a new status of
unassigned, and marked for EMEA.