SRM 5.0 - Approver Names Not Displaying in Approval Preview

Hi,
Has anyone experienced the following problem in the approval preview applet?
Were using the WS14000133 shopping cart approval workflow. The approval preview stopped working once we moved it to production January 1. The approval preview in production doesnt display the names besides the approval steps. It displays the correct number of nodes/steps but not the name beside each node/step.
If the cart is ordered, the approval requests are delivered to the correct approvers. The BADI is returns the required information for each step as well.
We did not experience this problem in our non production systems.
Thanks,
Jerry Martinek

Hello Jerry,
Can you please check whether they have maintained the fullname in the SU01 settings and also make sure that the right value is being populated in the ls_approval_agent-name with the fullname(either with last/first name) of the user in the badi.
Hope this may solve your issue.
Best Regards,
~Mani

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SRM 5.0 - Approver Names Not Displaying in Approval Preview

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