SRM 7.0 Agent determination problem, SWWORGTASK empty

Guys,
I'm working with SRM 7.0 and I'm having a problem in the quality system.
The table SWWORGTASK is not being populated. When creating a SC, I can see the Agents determined (in the Display/Edit Agents link) and are determined correctly...but when I go to the SWI1 and press on the Agents button to see the agent that has to approve that SC I get the message 'No selected agents'.
I debugged that button and saw that the table SWWORGTASK was empty!!!!
I tested in DEV system and worked fine there...that table is full....but in QAS is empty....
I'm working with the WF WS40000014, WS40000015 and WS40000016 (this is the one that has the approval step) and the task that I think thak has the problem is the 40007953 .
Is there a way to see if that task could be as General Task in DEV and not in QAS?
Why is this happening? Do you have any idea?
Thanks!!!

Yes, I solved it!!!
I did what Masa said:
Go to IMG activity, "Generalize Task" and check the task group 40000003 and 40000007.

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Agent determination problem

I have a workflow that has been in production for almost a year. We are in the middle of integration testing for another rollout and I'm getting agent determination errors in this workflow. There are three steps involved. The first two use the exact same rule. The first of these two works fine. When it tries to run the rule again for the second step, it gets no agent found. If I test the rule it works. If I restart the workflow, it works. When it moves on to the third work item using a different rule, it errors out no agent found. When I test this rule, it works. When I restart at this step, it also works.
This is a new integration client that was copied from production. I've performed the standard workflow customization like I always do. I've run several other workflows and only notice the agent determination problems in this one. The workflow hasn't changed in months although there have been some user security changes...I'm not sure how that could really affect the agent determination during the creation of work items.
One thing that might be important...userA created the first workitem and the agent determination resolves to userB. When userB executes the first work item and completes, the second work item should also resolve to userB using the exact same rule. This fails. I restarted it using my account and it resolves to userB. UserB executes work item #2 and work item #3 should resolve to userC but the agent determation fails again. I don't know whether the work item agent is "used" to perform the creation of the next workitem or not but this is the only difference between the first two work items and one works while the other does not.
It's almost like userA can perform the agent determination but userB cannot. I can't manually execute the agent determination as userB so I ran se37 as myself in debug and changed SYST-UNAME to userB and it worked fine and returned userB as the agent. That would seem to eliminate security as an issue with the agent determination.

Hi,
Are you absolutely sure that it is not an authorisation issue? Can you give SAP_ALL (and the possible structural authorisations) to all the users that are involved in the process? (I don't think that changing sy-uname in debug mode to another user really is a correct way to try to prove whether this is an authorisation issue.)
The agent determination of the following step is executed by the previous WF agent, if there is no background steps between. So if the previous agent doesn't have enought authorisations, the agent determination will fail.
Regards,
Karri

SRM Contract alert management Workflow - WS10400022 Agents determination

Hi Experts,
I am trying to implement Alert management for SRM Contracts that are expired/ or the threshold is exceeded.
All the necessary configs are done and the event linkage is also done for the workflow Template WS10400022.
The task used in this workflow TS10407926, for agent determination, used the expression &Agents_0001.Agents&
This container value is neither passed from the event linkage binding.
Can anyone explain how this agent determination is done for this workflow?
Your replies are very much appreciated
Cheers,
Prem.

Hello,
OK, i did not see the event linkage between event and workflow...
Currently, &Agents_0001.Agents& is not populated with data coming from the event:
Event is managed by BBP_EV_API_EVENTS_SAVE function modul, and inside this FM by CL_BBP_EVENTS class.
Maybe you should open an OSS message and check all OSS notes dealing with BBP_CONTRACT_CHECK report.
Regards.
Laurent.

Problem in agent determination for custom wf of contracts

Hi
I've copied standard wf for contracts i.e. 20000079. In my custom wf the step for release contract I've maintained the standard rule 20000029. bcos this rule is assigned for standard one with task 20000172. Am I correct in agent assignment??bcos my agent determination fails and wf goes into error. But if I simulate the rule separately it works fine. So there is no prob in rule,also i've properly binded it with task passing purchasingContract and releasecode.
Could u pls help me.
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Check that the binding between the workflow and rule are OK. Maybe your workflow is not delivering all the needed parameters for the rule (the same parameters that you are using while simulating the rule).
Another thing that you should check is that make sure that this is not an authorisation problem. It is possible that the rule is executed by the dialog user (not WF-BATCH) that doesn't have enough authorisations to do all the necessary rule logic. Just give remporarily SAP_ALL to the user who is executing the test.
Regards,
Karri

Agent determination for SRM WF

Hi All,
I have developed a custom WF i.e. copy of 2 step Invoice approval WF.
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Regds,
Akshay

Hello Abraham,
To understand what's happened, you will need to debug /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_AREA_TO_ITEM_MAP and /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_APPROVERS_BY_AREA_GUID methods from /SAPSRM/CL_IM_WF_RR_PGRP_SC implementing class (interface for BAdI definition /SAPSRM/BD_WF_RESP_RESOLVER from enhancement spot /SAPSRM/BD_WF_AGENTS )
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Regards.
Laurent.

SRM 7.0 WF: SC_RR_PURCHASING_GROUP Agent Determination

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Is it manger of the org unit that is Responsible for both the Org Unit of the originator, and the Product category? (Responsibilty Tab). Or it is the PRCAT attribute? Or some other combination? I am not seeing a pattern.
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J

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Jon

Error in resolution of rule ... for step - Agent determination for failed

Dear Experts,
in SRM 7.0 CS, i have come accross the following workflow error:
I have extended my existing organizational plan for a new site (new CoCo, Plant, Purch Org and Purch Gr). But when i use my test users with this site, i receive a workflow error, that has the following wording in SWI2_DIAG:
Error handling for work item 000000055347
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Error when creating a component of type 'Step'
Error when creating a work item
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Work item 000000055356: Object FLOWITEM method EXECUTE cannot be executed
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Can you maybe help me understand, what this error means and how to resolve it?
Thank you very much!
P.S. my test users work fine if i drag them to another location in my organizational plan. And also if i take other test user from locations where everything works fine and drag them to this "problem" location, than the same workflow error occures.

Remove the user from the PPOMA node and add him again.. Sometimes this will solve the issue..
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Bharath

Agent Determination - PR Item Release

Hi All,
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Agent determination for step '0000000003' failed
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J

Hi,
The entries in table T16FW are made via customizing for the PR release. View V_T16FW is empty... I tried entering manually through SE16 and saving, but it would be blank if I looked at it again.
However, I don't know if that is the problem. I cannot get the rule to determine an agent in PFAC. Currently I have modified rule 00000148 to have the container ReleaseCode look at table T16FW, field FRGCO. It is also still getting requisition from BUS2009. When I simulate in PFAC, I cannot get an agent to be determined.
T16FW contains a link to usernames which are maintained. Why is this rule not determining an agent during simulation?
Thanks

Error in resolution of rule ... for step - Agent determination failed

Dear All,
In SRM 7.0 CS, i am having a problem in the area of work flow. In general, the workflow is working fine, but at times the work item does not get delivered to the approver.
As per the analysis from SWI2_DIAG, the error is the following for the concerned shopping carts:
Error handling for work item 000000056146
No links corresponding to the specified data could be determined
Error in resolution of rule 'AC40000138' for step '0000000293'
Agent determination for step '0000000293' failed
Error during result processing of work item 000000056156
Error when processing node '0000000293' (ParForEach index 000000)
Error when creating a component of type 'Step'
Error when creating a work item
Error when processing node '0000000293' (ParForEach index 000000)
Work item 000000056155: Object FLOWITEM method EXECUTE cannot be executed
Error handling for work item 000000056154
Error when processing node '0000000293' (ParForEach index 000000)
Does anyone have an idea on the root cause of this error?
Thank you very much.

Hi Masa,
thank you very much for the reply.
Yes, rolewise the approver is having the manager role in SRM and also on the portal. But what do you mean by "manager position in PPOSA_BBP"?
The user is hanging in his node together with the other users. Is there any specific "manager position", where the approvers have to be put in PPOMA? I mean, the other approvers, for whom the workflow is working normal, are hangig in their nodes just like the approver who is not getting the work item.
Moreover, if i drag the users (the requestor and the approver) into an other node (for another plant of another company code for example), than the work flow is working fine.
Can there be any other reason for such an error?
Thank you very much.

Agent Determination for Service Entry (BO-BUS2091)

HI,
I am new to workflow and facing below issue.
I have created a workflow for Service entry sheet approval (BO- BUS2901) and I am having an issue with the agent determination. I am using my own Ztable to determine the possible agents.
I am using the following code in the FM of the rule I created for determining the agent:
FUNCTION ZME_SRV_REL_GET_RESPONSIBLE.
*"*"Local Interface:
*" TABLES
*"      ACTOR_TAB STRUCTURE SWHACTOR
*"      AC_CONTAINER STRUCTURE SWCONT
*" EXCEPTIONS
*"      NOBODY_FOUND
INCLUDE <cntain>.
TABLES: essr_rel, essr,zmm_service_mail.
DATA: object TYPE swc_object.
DATA: BEGIN OF essrkey,
lblni LIKE essr-lblni,
END OF essrkey.
DATA: verak_user TYPE csks-verak_user.
REFRESH actor_tab.
CLEAR actor_tab.
swc_get_element ac_container 'service' object.
if sy-subrc eq space.
essrkey-lblni = object-objkey(10).
select single * from essr where lblni = essrkey-lblni.
select single * from zmm_service_mail
where frggr = essr-frggr
and frgsx = essr-frgsx.
if essr-frgzu eq ' '.
verak_user = zmm_service_mail-pernr1.
elseif essr-frgzu eq 'x'.
verak_user = zmm_service_mail-pernr2.
endif.
actor_tab-otype = 'us'.
actor_tab-objid = verak_user.
append actor_tab.
endif.
ENDFUNCTION.
When I debug, sy-subrc = 8 at swc_get_element ac_container 'service' object.
What could be the problem?
Note- I have gone thru below thread but still I am unable to find the error.
http://scn.sap.com/thread/2017416

Hi,
You should re-read the thread that you quoted above. The mighty Sue Keohan suggested a solution.
Instead of trying to pass a service *object*, and then extracting the key, you can just pass the key itself. It has type EESSR-LBLN1.
swc_get_element ac_container 'service_key' lv_service_key.
if sy-subrc eq 0.
essrkey-lblni = lv_service_key.
(etc)
cheers
Paul

Agent Determination for Service Entry

Hi Guys,
I created a workflow based on BO BUS2901 to send approval notification to an approver and I am having an issue with the agent determination. I am using the cost centre owner from the PR associated with the PO for the service entry as the approver.
I am using the following code in the FM of the rule I created for determining the agent:
FUNCTION ZME_REL_GET_RESPONSIBLE.
*"*"Local Interface:
*" TABLES
*"      ACTOR_TAB STRUCTURE SWHACTOR
*"      AC_CONTAINER STRUCTURE SWCONT
*" EXCEPTIONS
*"      NOBODY_FOUND
INCLUDE <cntain>.
TABLES: eban, essr_rel, essr, ekpo, ebkn, csks.
DATA: object TYPE swc_object.
DATA: BEGIN OF essrkey,
           lblni LIKE essr-lblni,
           ebeln LIKE essr-ebeln,
        END OF essrkey.
DATA: verak_user TYPE csks-verak_user, kostl TYPE ebkn-kostl.
REFRESH actor_tab.
CLEAR actor_tab.
swc_get_element ac_container 'ServiceEntry' object.
IF sy-subrc EQ space.
    essrkey-lblni = object-objkey(10).
    essrkey-ebeln = object-objkey+10(10).
      select * from ekpo where ebeln = essrkey-ebeln.
        select single * from ebkn where banfn = ekpo-banfn.
          kostl = ebkn-kostl.
      endselect.
    select * from csks where kostl = kostl.
      verak_user = csks-verak_user.
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    actor_tab-otype = 'US'.
    actor_tab-objid = verak_user.
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ENDFUNCTION.
When I debug, sy-subrc = 8 at swc_get_element ac_container 'ServiceEntry' object.
What could be the problem?
Thanks
Regards

Hi Sarvesh, T
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Rgds,
Jocelyn (SCN moderator)

Responsibility rules : Agent determination only works after restarting the WF

Hi Experts,
We are facing a very strange issue related to agent determination in one of our custom workflow:
For agent determination we are using a responsibility rule with two parameters "Company code" and "Plant".
The responsibility rule works well and returns the agents for all the company code.
Recently I have added few company codes to this responsibility rule in the same way we used to maintain and simulate it . It returns the correct agent for newly added company codes but at run time the agent determination is getting failed and the WF goes into an error because of it. However when i restart the WF via SWPR it works well and the agent determination works well either.
This is only happening for newly added company codes the old ones agent determination work well at the run-time.
Pls suggest what could cause this problem. If there is a problem in responsibility rule then why it works after restarting from SWPR.
Thanks in advance. The helpful/correct answers will be rewarded.
Regards,
Him

Hi Rick,
Thanks for replying.
1. Can you replicate this problem in the test system?
Yes I could replicate this issue in test system and it works fine there.
2. Is this a true responsibility rule or does e.g. a function module get called?
We have a responsibility where several responsibilities have been added with two parameters "company codes" and "plant". Every responsibility has a POSITION assigned into it and this position contains the related users.
This responsibility rule is getting called in one other rule with FM. Here in this another rule we are calling the responsibility rule by using the standard FM RH_GET_ACTORS to fill the ACTOR_TAB.
I have tried to simulate both the rules and it returned correct agents but failing at run time.
Regards,
Him

Purchase Requistion - Agent Determination using responsibilities - Issue

Hi Everyone,
I am new to workflow. I am having an issue wrt Purchase Requistion - Agent Determination using responsibilities.
Created some 30 to 40 resposibilities with combination of inputs - R1, P1 & Cost Center
Checked rule with responsibilities in Simulation mode and for the given inputs shows correct output.
Same config is present both in DEV and ACP. Simulation works fine in both systems.
But when I created Purchase Req. in DEV and save it. Workitem is generated for the correct agent. But when I do the same test in Quality, it fails and created Workitems for several agents.
Checked container info. in both systems,no.of agents is the ONLY difference (i.e. 1 in DEV and 30+ agents in Quality).
Put shred some light on this issue.
Workflow Used: BUS2009
Task : TS00007986
Thanks a ton in advance.
Regards,
Krishna

Hi,
Open the workflow (WS*******) with SWDD and see the bindings for the rule in the approval step (using TS00007986). Do they look the same in both environments? Are you passing the same parameters for the rule?
Another thing that you should check is a possible authorisation error. Maybe the users are not authorised to execute the needed functions for finding the agent inside the rule (common problem).
Also try to read the technical workflow log (Start a workflow, open SWI1 and drill-down to the workflow log). Can you see some error messages there? You will probably find a message saying that "cannot execute agent rule" or something like that. It is WF behaviour that if it cannot find an agent it will send the work item to all possible agents (unless otherwise configured).
Regards,
Karri

Agent determination issue in a workflow

Greetings everyone!
I'm configuring some business scenario with the help of a business workflow in SAP CRM 7.0 I'm using activity step and want to determine agents using standard SAP rule 10000162 ("Employees for responsible org. unit"). I've tested the rule outside of the workflow and it's working fine, but in workflow it fails to determine an agent.
In a log I see following errors:
Agent determination for step '0000000023' failed;
Result of agent resolution does not agree with agents of task;
I've made some tests depending on what assignment task has:
1. When it is a general task, work item was created for a workflow initiator even though rule failed to determine an agent.
2. When it is a task with general forwarding with assigned position(s), which rule will never determine, work item was created for holder(s) of that position(s).
3. When it is a task with general forwarding with no assignments, workflow could not determine an agent as expected.
I've also debugged functional module for that rule and it determines appropriate agent but then do some check with the help of RH_TASK_AGENT_CHECK function and returns an error.
Can someone help me with this problem? Is it some standard expected behavior or not?
Maybe something wrong with the org. plan?
All answers are appreciated.
Thanks in advance,
Alex.

Hello Rick and Eddie.
I've tried to assign user directly instead of position to a task with no help. I get the same result.
I've tried to set a task as a general task and made the rule to fail if there is no resolution and it fails.
I've tried to assign position or user directly to activity in a workflow and it does work but that's not what I need in my scenario.
As I said earlier I've tried to debug that rule invoked from a workflow. I will post some screenshots for you.
I set a task as a general task and assigned rule 10000162 (ABBR="PARTNER_1", Name="Employees for responsible org. unit") to activity step in a workflow and here is what I get:
1. Function CRM_ORGMAN_ORGOBJECTS_FIND_2 gets called by the rule and resp. sales org. unit is passed there ([screenshot1|http://www.picdrop.net/?v=debug1.png])
2. Next function CRM_ORGUNIT_GETEMPLOYEES gets called passing id of a resp. sales org.unit without a type.
3. Next RH_STRUC_GET gets called and returns result table with position and central person for that position ([screenshot2|http://www.picdrop.net/?v=debug2.png])
4. In the end of CRM_ORGMAN_ORGOBJECTS_FIND_2 function only central person in inserted to the actor_tab ([screenshot3|http://www.picdrop.net/?v=debug3.png])
5. After CRM_ORGMAN_ORGOBJECTS_FIND_2 ends we appear in a RH_GET_ACTORS function where we can see that agent check is performed if act_task is not initial. I assume that check is not performed if we do a simulation of a rule ([screenshot4|http://www.picdrop.net/?v=debug4.png])
6. Then RH_TASK_AGENT_CHECK function gets called for every record in a actor_tab. In out particular case it's one record. ([screenshot5|http://www.picdrop.net/?v=debug5.png])
7. Inside that function checks act_wi_id (activity work item id?) if it's initial and get exluded agents. It is initial in my case ([screenshot6|http://www.picdrop.net/?v=debug6.png])
8. Then function tries to read table with keys equal to type and id of found agent and errors there, perhaps because there is no record in that table ([screenshot7|http://www.picdrop.net/?v=debug7.png])
That error results in overall agent determination failure.
Hope this screenshots will help to identify a problem.
Why read table results in an error and because of that all rule fails?
Regards,
Alex.

Agent determination best practices

Hi, workflow dev team!
Another question about workflow best practices.
I build a workflow, the first step of each workflow, at least as I see it, is to determine agents for all steps in the workflow and store it in multiline WF-container. After that, to use this WF-container data to execute a step inside of workflow.
The questions are:
1. Suppose, I filled a WF-container with a list of all possible agents and their position (in order to supply more user-friendly approve/decline notifications) for the different steps inside of this workflow (username & position). As I understand, I can access to specific line of multiline container with &AGENTS[&INDEX&]& inside of EXPRESSION field (not via ABAP-code in method of class), but how can I access specific column of the WF-container? E.g. &AGENTS[1]& will return «USJOHN — Junior Manager», is it possible to retrieve username and position from multi line and pass it to the task as two separate container elements?
2. Is it possible to query specific line of multiline container element according to some logical condition inside of EXPRESSION field (not via ABAP-code in method of class) or in order to do this I have to implement that logic inside of ABAP class method?
And the last question, probably, less connected to the questions asked above.
3. If I need to define agents for the task, what is the best approach to do that:
— define the task as General Task and insert the relevant agents as multiline container element via EXPRESSION field;
— to play with Agent Assignment (try to implement agent determination logic there) and not to define the task as general one.
Thanks.

Ronen already had great input, but here are some additional points:
-In general I would try to avoid some kind of "Let's get all the agents at the beginning of the workflow into a multiline container, and try to pick up the correct ones for the individual steps" approach. Of course if your aim is just to display the list of agents somewhere (task description etc.,), then this might be OK approach.
-Rules are better than expressions in agent determination (at least in most cases). If the approvers change during the process, you can (as an WF admin) just click the "Execute agent rule again" functionality, and the system will find the correct new approver for the work item. Otherwise you need to go to manipulate the container element(s) (and first figure out that who is the approver).
Answer for 3: You don't need to use only expressions/container elements. Try to check if you can use rules. In some rare cases you might consider of using the tasks' agent assignment (the same place where you set the task as general task). Let's say that you want to send the work item to all users that have certain authorization role. Now you can set the role as a "restricting entity" at the task level (=same place where you set the general task). This will mean that only the users who have the role are the possible agents for the task. And now if you leave the agent determination part at the workflow template empty (no expressions, no rules etc), you are done!
Regards,
Karri

SRM 7.0 Agent determination problem, SWWORGTASK empty

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