SRM 7.0 WF: SC_RR_PURCHASING_GROUP Agent Determination

Does anyone know which set of criteria is used by the SC_RR_PURCHASING_MANAGER Resp. Resolver Name function to determine the agents list? I am getting mixed results, including non-manager users in different org units appearing in the results list. The descrption of the RR_PURCHASING_MANAGER function looks more like what I need however the notes say its not for Shopping carts.
Is it manger of the org unit that is Responsible for both the Org Unit of the originator, and the Product category? (Responsibilty Tab). Or it is the PRCAT attribute? Or some other combination? I am not seeing a pattern.
What I am trying to accomplish is to have the final approver on the shopping cart be the manager of the purchasing group, I am not concerned with the product category selected as the purchasing agents process by department not product category.
Thanks in advance.
J

I have about 8 levels. I haven't fully cofigured all of them yet but the core ones are in place. The RR_MANAGER and RR_MANAGER_OF_MANAGER agent determination based on org assignments work correctly.
First is Department manager must approve, agent determination via RR_MANAGER (works)
Next is Purchasing Manager if > 5K, agent determination via RR_ROLE (role assignment, works)
Next is Director if > 25K, agent determination via RR_MANAGER_OF_MANAGER (works)
Next is Budget Manager if its an Asset, agent determination via RR_ROLE (role assignment, not working yet)
Next is Finance Director if > 100K, agent determination via RR_ROLE (role assignment, works)
Next is IT Asset manager if PRCAT is for computer equipment, agent determination via RR_ROLE (role assignment, not configured yet)
Next is Fleet manager if PRCAT is for Vehicle, agent determination via RR_ROLE (role assignment, not configured yet)
Final Approver is the Purchasing Agent, This should be the agent (Head of Org Unit) of the Purchasing Group that the end user department is assigned under, however using SC_RR_PURCHASING_GROUP, I get the expected purchasing agent, the director of the end user department, the manager of the end user department and an end user in a different org unit as posisble agents.
When I set the Resp. Resolver Name for the final step to RR_PURCHASING_GROUP, I get the message 'An Exception has Occured' and the cart is lost. This is the resovler role that is stated as not working for shopping carts.
Thanks
Jon

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SRM Contract alert management Workflow - WS10400022 Agents determination

Hi Experts,
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Hello,
OK, i did not see the event linkage between event and workflow...
Currently, &Agents_0001.Agents& is not populated with data coming from the event:
Event is managed by BBP_EV_API_EVENTS_SAVE function modul, and inside this FM by CL_BBP_EVENTS class.
Maybe you should open an OSS message and check all OSS notes dealing with BBP_CONTRACT_CHECK report.
Regards.
Laurent.

SRM 7.0 Agent determination problem, SWWORGTASK empty

Guys,
I'm working with SRM 7.0 and I'm having a problem in the quality system.
The table SWWORGTASK is not being populated. When creating a SC, I can see the Agents determined (in the Display/Edit Agents link) and are determined correctly...but when I go to the SWI1 and press on the Agents button to see the agent that has to approve that SC I get the message 'No selected agents'.
I debugged that button and saw that the table SWWORGTASK was empty!!!!
I tested in DEV system and worked fine there...that table is full....but in QAS is empty....
I'm working with the WF WS40000014, WS40000015 and WS40000016 (this is the one that has the approval step) and the task that I think thak has the problem is the 40007953 .
Is there a way to see if that task could be as General Task in DEV and not in QAS?
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Thanks!!!

Yes, I solved it!!!
I did what Masa said:
Go to IMG activity, "Generalize Task" and check the task group 40000003 and 40000007.

Agent determination for SRM WF

Hi All,
I have developed a custom WF i.e. copy of 2 step Invoice approval WF.
For agent determination, I have put in logic for Adhoc agent, which is working fine.
My query is that I can have multiple agents for a particular step, which I am able to see when referring to approval preview.
However when i try to change one of the entries for agent , system replaces <i>all entries</i> with changed entry for an agent.It does not change the one particular agent out of these multiple agents.
Wanted to know is it the std behaviour that at the time of changing the agent, evenif we have multiple agents , it will be chaged to only one agent - which is being replaced ?
Awaiting your inputs.
Regds,
Akshay

Hello Abraham,
To understand what's happened, you will need to debug /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_AREA_TO_ITEM_MAP and /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_APPROVERS_BY_AREA_GUID methods from /SAPSRM/CL_IM_WF_RR_PGRP_SC implementing class (interface for BAdI definition /SAPSRM/BD_WF_RESP_RESOLVER from enhancement spot /SAPSRM/BD_WF_AGENTS )
If mapping between area and item is correct, see why purchasers from purchasing group(s) are not correctly found by debbuging /SAPSRM/IF_WF_AREA~GET_RESPONSIBLE_APPROVERS method from implementation /SAPSRM/CL_WF_AREA_PURCH_GRP.
Regards.
Laurent.

Error in resolution of rule ... for step - Agent determination for failed

Dear Experts,
in SRM 7.0 CS, i have come accross the following workflow error:
I have extended my existing organizational plan for a new site (new CoCo, Plant, Purch Org and Purch Gr). But when i use my test users with this site, i receive a workflow error, that has the following wording in SWI2_DIAG:
Error handling for work item 000000055347
No links corresponding to the specified data could be determined
Error in resolution of rule 'AC40000138' for step '0000000293'
Agent determination for step '0000000293' failed
Error during result processing of work item 000000055357
Error when processing node '0000000293' (ParForEach index 000000)
Error when creating a component of type 'Step'
Error when creating a work item
Error when processing node '0000000293' (ParForEach index 000000)
Work item 000000055356: Object FLOWITEM method EXECUTE cannot be executed
Error handling for work item 000000055355
Can you maybe help me understand, what this error means and how to resolve it?
Thank you very much!
P.S. my test users work fine if i drag them to another location in my organizational plan. And also if i take other test user from locations where everything works fine and drag them to this "problem" location, than the same workflow error occures.

Remove the user from the PPOMA node and add him again.. Sometimes this will solve the issue..
Thanks!!
Bharath

Regarding Approver agent determination

Hi,
        I am new to SRM and i have a requirement to change the Workflow which is trigerred whenever a shopping cart is created and mail is sent to the approver for approval of the same.
       Here on creation of shopping cart i need to do some changes while determining the approver and i dont know exactly in where is this approver determined. Business object BUS2121 has been customised.
       Can any one please let me know the place exactly where this Approver Agent is determined, i need the method and the business object.
Regards,
Ravi G

Hi,
Whcih Workflow are you using for the Shopping cart approval?Based on the workflow used,teh agent determination varies e.g. for the Std 1step ,2 step approval workflow,agent assignement is done at the task level but for N step approval workflow the agent determination is done thorugh the BADI "BBP_WFL_APPROV_BADI".
See teh foll link for more details:
SRM Business Workflow
http://help.sap.com/saphelp_srm50/helpdata/en/8b/4fa9585db211d2b404006094b92d37/frameset.htm
Setting Up SAP Business Workflow
http://help.sap.com/saphelp_srm50/helpdata/en/ee/277e3c281f1817e10000000a114084/frameset.htm
Related links ->
Re: SRM workflow doubts....
Triggering SRM workflow from a web-based form (HTML)
Workflow debugging
Re: Triggering an alert
Depending on the Approval Workflow, you are using, there are Binding Events under the Triggering Events tab of the Workflow inside the Workflow Builder (Transactions - SWDM / PFTC ).
There the event can be defined, depending on the Business Object Type methods avaiable in SWO1 Transaction for BUS2121 in our case. (SAVED => Reqt cov. request Shop. cart created )
Refer to this link for more details.
http://help.sap.com/saphelp_srm50/helpdata/en/2c/e68d406b305537e10000000a1550b0/frameset.htm
BR,
Disha.
<b>Pls reward points for useful answers.</b>

Error in resolution of rule ... for step - Agent determination failed

Dear All,
In SRM 7.0 CS, i am having a problem in the area of work flow. In general, the workflow is working fine, but at times the work item does not get delivered to the approver.
As per the analysis from SWI2_DIAG, the error is the following for the concerned shopping carts:
Error handling for work item 000000056146
No links corresponding to the specified data could be determined
Error in resolution of rule 'AC40000138' for step '0000000293'
Agent determination for step '0000000293' failed
Error during result processing of work item 000000056156
Error when processing node '0000000293' (ParForEach index 000000)
Error when creating a component of type 'Step'
Error when creating a work item
Error when processing node '0000000293' (ParForEach index 000000)
Work item 000000056155: Object FLOWITEM method EXECUTE cannot be executed
Error handling for work item 000000056154
Error when processing node '0000000293' (ParForEach index 000000)
Does anyone have an idea on the root cause of this error?
Thank you very much.

Hi Masa,
thank you very much for the reply.
Yes, rolewise the approver is having the manager role in SRM and also on the portal. But what do you mean by "manager position in PPOSA_BBP"?
The user is hanging in his node together with the other users. Is there any specific "manager position", where the approvers have to be put in PPOMA? I mean, the other approvers, for whom the workflow is working normal, are hangig in their nodes just like the approver who is not getting the work item.
Moreover, if i drag the users (the requestor and the approver) into an other node (for another plant of another company code for example), than the work flow is working fine.
Can there be any other reason for such an error?
Thank you very much.

Agent determination issue

Hello Experts,
We have developed one custom workflow a year back and last two months we are seeing the issue with Agent Determination randomly. We created a position with 3 users and assigned the Position to the Agent Assignment. Some times the work item sent to other users other than 3 users assigned to the position. We are not able to trace it, why it's behaving like this. Any help would be appreciated.
with best regards
K. Mohan Reddy

If this happens randomely then we can only assume
Please check the wflow log from SWIA whether someone has forwarded the workitem?
There can be also change in Position assignment, Substitute getting maintained.
Also check whether the users are maintained in the Task level if it is General forwarding Not allowed task from the task attribute.
Thanks
Arghadip

Agent determination problem

I have a workflow that has been in production for almost a year. We are in the middle of integration testing for another rollout and I'm getting agent determination errors in this workflow. There are three steps involved. The first two use the exact same rule. The first of these two works fine. When it tries to run the rule again for the second step, it gets no agent found. If I test the rule it works. If I restart the workflow, it works. When it moves on to the third work item using a different rule, it errors out no agent found. When I test this rule, it works. When I restart at this step, it also works.
This is a new integration client that was copied from production. I've performed the standard workflow customization like I always do. I've run several other workflows and only notice the agent determination problems in this one. The workflow hasn't changed in months although there have been some user security changes...I'm not sure how that could really affect the agent determination during the creation of work items.
One thing that might be important...userA created the first workitem and the agent determination resolves to userB. When userB executes the first work item and completes, the second work item should also resolve to userB using the exact same rule. This fails. I restarted it using my account and it resolves to userB. UserB executes work item #2 and work item #3 should resolve to userC but the agent determation fails again. I don't know whether the work item agent is "used" to perform the creation of the next workitem or not but this is the only difference between the first two work items and one works while the other does not.
It's almost like userA can perform the agent determination but userB cannot. I can't manually execute the agent determination as userB so I ran se37 as myself in debug and changed SYST-UNAME to userB and it worked fine and returned userB as the agent. That would seem to eliminate security as an issue with the agent determination.

Hi,
Are you absolutely sure that it is not an authorisation issue? Can you give SAP_ALL (and the possible structural authorisations) to all the users that are involved in the process? (I don't think that changing sy-uname in debug mode to another user really is a correct way to try to prove whether this is an authorisation issue.)
The agent determination of the following step is executed by the previous WF agent, if there is no background steps between. So if the previous agent doesn't have enought authorisations, the agent determination will fail.
Regards,
Karri

Agent Determination for Service Entry (BO-BUS2091)

HI,
I am new to workflow and facing below issue.
I have created a workflow for Service entry sheet approval (BO- BUS2901) and I am having an issue with the agent determination. I am using my own Ztable to determine the possible agents.
I am using the following code in the FM of the rule I created for determining the agent:
FUNCTION ZME_SRV_REL_GET_RESPONSIBLE.
*"*"Local Interface:
*" TABLES
*"      ACTOR_TAB STRUCTURE SWHACTOR
*"      AC_CONTAINER STRUCTURE SWCONT
*" EXCEPTIONS
*"      NOBODY_FOUND
INCLUDE <cntain>.
TABLES: essr_rel, essr,zmm_service_mail.
DATA: object TYPE swc_object.
DATA: BEGIN OF essrkey,
lblni LIKE essr-lblni,
END OF essrkey.
DATA: verak_user TYPE csks-verak_user.
REFRESH actor_tab.
CLEAR actor_tab.
swc_get_element ac_container 'service' object.
if sy-subrc eq space.
essrkey-lblni = object-objkey(10).
select single * from essr where lblni = essrkey-lblni.
select single * from zmm_service_mail
where frggr = essr-frggr
and frgsx = essr-frgsx.
if essr-frgzu eq ' '.
verak_user = zmm_service_mail-pernr1.
elseif essr-frgzu eq 'x'.
verak_user = zmm_service_mail-pernr2.
endif.
actor_tab-otype = 'us'.
actor_tab-objid = verak_user.
append actor_tab.
endif.
ENDFUNCTION.
When I debug, sy-subrc = 8 at swc_get_element ac_container 'service' object.
What could be the problem?
Note- I have gone thru below thread but still I am unable to find the error.
http://scn.sap.com/thread/2017416

Hi,
You should re-read the thread that you quoted above. The mighty Sue Keohan suggested a solution.
Instead of trying to pass a service *object*, and then extracting the key, you can just pass the key itself. It has type EESSR-LBLN1.
swc_get_element ac_container 'service_key' lv_service_key.
if sy-subrc eq 0.
essrkey-lblni = lv_service_key.
(etc)
cheers
Paul

Agent Determination for Service Entry

Hi Guys,
I created a workflow based on BO BUS2901 to send approval notification to an approver and I am having an issue with the agent determination. I am using the cost centre owner from the PR associated with the PO for the service entry as the approver.
I am using the following code in the FM of the rule I created for determining the agent:
FUNCTION ZME_REL_GET_RESPONSIBLE.
*"*"Local Interface:
*" TABLES
*"      ACTOR_TAB STRUCTURE SWHACTOR
*"      AC_CONTAINER STRUCTURE SWCONT
*" EXCEPTIONS
*"      NOBODY_FOUND
INCLUDE <cntain>.
TABLES: eban, essr_rel, essr, ekpo, ebkn, csks.
DATA: object TYPE swc_object.
DATA: BEGIN OF essrkey,
           lblni LIKE essr-lblni,
           ebeln LIKE essr-ebeln,
        END OF essrkey.
DATA: verak_user TYPE csks-verak_user, kostl TYPE ebkn-kostl.
REFRESH actor_tab.
CLEAR actor_tab.
swc_get_element ac_container 'ServiceEntry' object.
IF sy-subrc EQ space.
    essrkey-lblni = object-objkey(10).
    essrkey-ebeln = object-objkey+10(10).
      select * from ekpo where ebeln = essrkey-ebeln.
        select single * from ebkn where banfn = ekpo-banfn.
          kostl = ebkn-kostl.
      endselect.
    select * from csks where kostl = kostl.
      verak_user = csks-verak_user.
    endselect.
    actor_tab-otype = 'US'.
    actor_tab-objid = verak_user.
    APPEND actor_tab.
endif.
ENDFUNCTION.
When I debug, sy-subrc = 8 at swc_get_element ac_container 'ServiceEntry' object.
What could be the problem?
Thanks
Regards

Hi Sarvesh, T
This thread was already answered some time ago. Please open a new Discussion marked as a question. If the thread you originally posted to has material related to your question, include a link. Your content is attached below to make it easy for you to simply paste it into the new Discussion. It is recommended to read the Rules of Engagement and other documents in the Getting Started link at the top right.   If you have any questions, feel free to respond to this DM (Direct Message) and I will be happy to try to assist.
Rgds,
Jocelyn (SCN moderator)

Responsibility rules : Agent determination only works after restarting the WF

Hi Experts,
We are facing a very strange issue related to agent determination in one of our custom workflow:
For agent determination we are using a responsibility rule with two parameters "Company code" and "Plant".
The responsibility rule works well and returns the agents for all the company code.
Recently I have added few company codes to this responsibility rule in the same way we used to maintain and simulate it . It returns the correct agent for newly added company codes but at run time the agent determination is getting failed and the WF goes into an error because of it. However when i restart the WF via SWPR it works well and the agent determination works well either.
This is only happening for newly added company codes the old ones agent determination work well at the run-time.
Pls suggest what could cause this problem. If there is a problem in responsibility rule then why it works after restarting from SWPR.
Thanks in advance. The helpful/correct answers will be rewarded.
Regards,
Him

Hi Rick,
Thanks for replying.
1. Can you replicate this problem in the test system?
Yes I could replicate this issue in test system and it works fine there.
2. Is this a true responsibility rule or does e.g. a function module get called?
We have a responsibility where several responsibilities have been added with two parameters "company codes" and "plant". Every responsibility has a POSITION assigned into it and this position contains the related users.
This responsibility rule is getting called in one other rule with FM. Here in this another rule we are calling the responsibility rule by using the standard FM RH_GET_ACTORS to fill the ACTOR_TAB.
I have tried to simulate both the rules and it returned correct agents but failing at run time.
Regards,
Him

Purchase Requistion - Agent Determination using responsibilities - Issue

Hi Everyone,
I am new to workflow. I am having an issue wrt Purchase Requistion - Agent Determination using responsibilities.
Created some 30 to 40 resposibilities with combination of inputs - R1, P1 & Cost Center
Checked rule with responsibilities in Simulation mode and for the given inputs shows correct output.
Same config is present both in DEV and ACP. Simulation works fine in both systems.
But when I created Purchase Req. in DEV and save it. Workitem is generated for the correct agent. But when I do the same test in Quality, it fails and created Workitems for several agents.
Checked container info. in both systems,no.of agents is the ONLY difference (i.e. 1 in DEV and 30+ agents in Quality).
Put shred some light on this issue.
Workflow Used: BUS2009
Task : TS00007986
Thanks a ton in advance.
Regards,
Krishna

Hi,
Open the workflow (WS*******) with SWDD and see the bindings for the rule in the approval step (using TS00007986). Do they look the same in both environments? Are you passing the same parameters for the rule?
Another thing that you should check is a possible authorisation error. Maybe the users are not authorised to execute the needed functions for finding the agent inside the rule (common problem).
Also try to read the technical workflow log (Start a workflow, open SWI1 and drill-down to the workflow log). Can you see some error messages there? You will probably find a message saying that "cannot execute agent rule" or something like that. It is WF behaviour that if it cannot find an agent it will send the work item to all possible agents (unless otherwise configured).
Regards,
Karri

Agent determination issue with no error, cant use SWPR?

Hello gurus.
We currently have 81 invoices that have workflow status "in process". However, the last line of this status is "agent determination issue". I've assigned the appropriate user in PFOM and i want to restart the workflow item, but i cannot use SWPR.
Normally it should be in error and you can use SWPR, and that fixes everything- however why is the workflow still "in process" and not in error? and how can i complete the workflow item now that the agent has been assigned? do i just create a new workflow using SWUE and delete the old one? Many thanks.

Hi,
OK then try like this , as you said you do not have authorizations to SWI1_RULE right so do teh below steps,
1. Execute SE37 and execute the fucntion module ALINK_CALL_TRANSACTION.
2. Now mention the txn name as SWI1_RULE.
3. Now you should be able to see teh initial screen of the txn.
4. Now enter teh workitem ID which is in ready state not the top workitem ID, the workitem for which the agent is not assigned. Click F8.
5. Now choose that workitem ID and click CTRL + SHIFT + F11.
it should re evalutae the agents, if this is also not determing then make a note of the RULE ID from activity step and open the txn by using the above function module and try to simulate the rule or please let us know what is the rule type.
Regards
Pavan

Agent determination issue in a workflow

Greetings everyone!
I'm configuring some business scenario with the help of a business workflow in SAP CRM 7.0 I'm using activity step and want to determine agents using standard SAP rule 10000162 ("Employees for responsible org. unit"). I've tested the rule outside of the workflow and it's working fine, but in workflow it fails to determine an agent.
In a log I see following errors:
Agent determination for step '0000000023' failed;
Result of agent resolution does not agree with agents of task;
I've made some tests depending on what assignment task has:
1. When it is a general task, work item was created for a workflow initiator even though rule failed to determine an agent.
2. When it is a task with general forwarding with assigned position(s), which rule will never determine, work item was created for holder(s) of that position(s).
3. When it is a task with general forwarding with no assignments, workflow could not determine an agent as expected.
I've also debugged functional module for that rule and it determines appropriate agent but then do some check with the help of RH_TASK_AGENT_CHECK function and returns an error.
Can someone help me with this problem? Is it some standard expected behavior or not?
Maybe something wrong with the org. plan?
All answers are appreciated.
Thanks in advance,
Alex.

Hello Rick and Eddie.
I've tried to assign user directly instead of position to a task with no help. I get the same result.
I've tried to set a task as a general task and made the rule to fail if there is no resolution and it fails.
I've tried to assign position or user directly to activity in a workflow and it does work but that's not what I need in my scenario.
As I said earlier I've tried to debug that rule invoked from a workflow. I will post some screenshots for you.
I set a task as a general task and assigned rule 10000162 (ABBR="PARTNER_1", Name="Employees for responsible org. unit") to activity step in a workflow and here is what I get:
1. Function CRM_ORGMAN_ORGOBJECTS_FIND_2 gets called by the rule and resp. sales org. unit is passed there ([screenshot1|http://www.picdrop.net/?v=debug1.png])
2. Next function CRM_ORGUNIT_GETEMPLOYEES gets called passing id of a resp. sales org.unit without a type.
3. Next RH_STRUC_GET gets called and returns result table with position and central person for that position ([screenshot2|http://www.picdrop.net/?v=debug2.png])
4. In the end of CRM_ORGMAN_ORGOBJECTS_FIND_2 function only central person in inserted to the actor_tab ([screenshot3|http://www.picdrop.net/?v=debug3.png])
5. After CRM_ORGMAN_ORGOBJECTS_FIND_2 ends we appear in a RH_GET_ACTORS function where we can see that agent check is performed if act_task is not initial. I assume that check is not performed if we do a simulation of a rule ([screenshot4|http://www.picdrop.net/?v=debug4.png])
6. Then RH_TASK_AGENT_CHECK function gets called for every record in a actor_tab. In out particular case it's one record. ([screenshot5|http://www.picdrop.net/?v=debug5.png])
7. Inside that function checks act_wi_id (activity work item id?) if it's initial and get exluded agents. It is initial in my case ([screenshot6|http://www.picdrop.net/?v=debug6.png])
8. Then function tries to read table with keys equal to type and id of found agent and errors there, perhaps because there is no record in that table ([screenshot7|http://www.picdrop.net/?v=debug7.png])
That error results in overall agent determination failure.
Hope this screenshots will help to identify a problem.
Why read table results in an error and because of that all rule fails?
Regards,
Alex.

SRM 7.0 WF: SC_RR_PURCHASING_GROUP Agent Determination

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