SRM-8001 error

Question

Hi team, I continue to get skipping, glitchy viewing on live TV and On Demand, both at random. Worse, when I often attempt to watch a TV show On Demand, I get the SRM-8001 error.  All my cables are tight and properly connected, so not sure what the problem can be. I often have to go back and forth after the message to finally be able to view the program. Please advise. Thanks. 

Answer 1

I began getting this On Demand problem for the past few months after having an HD TV for 18 months with no problems with HD ON Demand.  I finally got COMCAST to send out a service guy at the beginning of July (after multiple "unplug the box attemps" over those months when I called) and he found a low signal level at the street (had to call in a separate team to fix), tightened all the connections, and gave me a new box. Since then I still get times when the picture breaks up then freezes then I get thrown back to the On Demand screen, and more recently a frozen blank screen when going from an "embedded commercial" back to the program, and then when trying to go back and re-start the program from where it was, I get the SRM-8001 error. It is nice to know that I am not alone, but after seeing "years" of this SRM-8001 problem on the forums, it is obviuosly not a priority for COMCAST, otherise they would have put enough resources on the problem to get it fixed... The "years old" workaround I read about in the forums (play an SD On Demand free movie for a few seconds, then retry the HD program that had the problem) seems to work at least for the rest of the time I am watching that day.