SRM-Menu "Check status" displays only part of the relevant SC

When unsing funktion in SRM-Menu "Check status" the displayed SC are 11 (limited to last year).
In fact the number of SC is 81 when using function "Monitor Shopping Cart" (limited to last year).
Did any one face this issue beforeß what is a solution to show all corresponding SC ?
We use SRM_SERVER 550 (SAPKIBKT09)
Thanks & regards
Isam

Hi
Have the user id ( employ id ) ever deleted between this time period and have restored the same user id
again? Have u reassign this user id in Org structure also?
In this case tick on 'bought on behalf of ' of check status including tick on 'including completed shopping
carts'.
If this does not help then please analyse ( date, status, deleted/approved/rejected etc ) the SCs showing in Monitor SC and those showing in check status. I think details analysis might help u to slove your problem
Thanks and regards.
Ruma Paul.

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