SRM Notification sent but user has not received the work item

The notification is received by the user but the work item is not actually visible in the user's inbox.
Please suggets what to do?

Hi
The user will receive the work-item in few cases only.
1) Incase the manager has partially rejected the Document.
2) Incase Buyer has made some changes to the Document.
Hope this will help.
Please reward suitable points.
Regards
- Atul

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