SRM Offline Approval Issue

Hi,
I am testing Confirmation/shopping cart/Invoice Offlline approval fesibility testing
I am able to generate wokrflow mail in outlook for Approve or Reject
in Outlook when I am clicking Approve or Reject it is generating one more response email in outlook with some link in mail
and when I am clinking on send the email Id which generating at the time of clicking on approve or Reject bouncing back
Please let me know ..
1) Do I need to maintain that email Id somewhere in SRM system OR
2) Some where in SMTP exchage server of Outlook
I have compared the Production Email Id and it is working fine and my IT team checked that PRD email Id also not maintained in the SMTP server, not sure where we are missing.
Please help.
Thanks,
Jai

Hello Scott,
Check (with basis team) technical settings for e-mail by means of:
- OSS note [455140 - Configuration of e-mail, fax, paging or SMS using SMTP|https://websmp130.sap-ag.de/sap%28bD1lbiZjPTAwMQ==%29/bc/bsp/spn/sapnotes/index2.htm?numm=455140],
- basic settings configuration guide for SAP SRM 7.0 (paragraph 5.7 Technical Settings for E-Mail - page 40). This last document deals with profile partner settings ( RZ10 ), client assignment and SAPconnect administration.
If all those settings are correct, so problem is due to mail server: basis team will have to check with network/mail server team.
Regards.
Laurent.

Similar Messages

SRM Offline Approval via Blackberries is not working

SRM Experts,
We are using SRM 5.0, PI-7.0. We don't have SAP MI (mobile infrastructure) configured in the landscape. Whenever user approves the Shopping cart from blackberry, it does not work. If user approves from MS-Outlook, it works. I heard that we can approve SC from blackberry without configuring MI in the landscape.
I also observed that when SC is approved via blackberry, it does not have subject line and workitem number information whereas when it is approved via Outlook it has. Any idea why subject line and workitem number information is missing via blackberry?
Can someone please help!
Points will be rewarded..
Thanks in advance!
MP

Hello,
I am assuming that you are using the standard out of the box offline approval process in SRM. What you are saying is that when someone clicks on the link using Blackberry, it does generate an encrypted response but does not populate subject text?
If that is the case please check the version of Blackberry operating system. Try using the functionality from a latest Blackberry model with latest device software installed.
Earlier versions of the BBerry devices/OS did not even support mailto: hyperlink inserted in the approval request mail.
Abhay
PS: I have tested this functionality using Blackberry Pearl and I did not come across any problem of subject line not getting populated. The encrypted approval response also gets populated correctly.
Hope this helps.
Edited by: Abhay Joshi on Mar 4, 2008 5:51 PM

SRM - Offline approval of shopping baskets (avoid automatic email)

Dear colleagues,
We are implementing SRM 5.0 and one of the key functionalities is the so-called "offline approval": the authorizer receives an email with the information of the basket he/she has to approve or reject. This email actually contains 3 links: one for approval, one for rejection, and another one to access the system (SRM).
When accepting or rejecting the shopping basket (that is, when clicking on any of the links for approval or rejection) the system automatically generates an email with a default text in the Subject and in the Body of the email. The user can INSERT some comments in the middle of the proposed character chain. Example of email generated:
Send to: [email protected]
Subject: #EBP_GEN_REPLY#Reject of a work item
Body:
#WFTECHINFOS#444244093D34D87D43D6572D4#WFTECHINFOE#You can write a note#NOTM#Regards.
That is, the user can write a text replacing the "You can write a note". If, for whatever reason, the user deletes any of the other characters, or any character in the Subject, or writes the comments in the wrong position, deleting a "#", etc, the process will not work.
On the other hand, it is quite unlikely that the user needs to write a comment. Normally, he/she just approves or rejects, without comments.
Therefore, this email is unnecessary and dangerous indeed, as it is quite likely that the proposed characters will be deleted or overwritten by mistake, and the process (either approval or rejection) will not work.
We want to avoid this email, ideally making it work in the background, so that the user does not even see it, and does not even have the possibility to modify those characters or overwrite them. This is absolutely business-critical.
This is of course a modification to standard SAP. Do you have any idea what we have to do to avoid the email?
THANKS in advance.
Ray

Hi Rick,
Thanks for your message, but this is not really what I meant.
We need the authorizer to receive an email with the message: "You have a shopping cart pending for approval, with these items ...item 1, item 2, etc... Do you want to approve? Yes / No".
We have managed to turn on this message, which is fine. The problem, however, comes when pressing Yes or No (which can be either a link or a button, depending on your email service, e.g. in Lotus Notes we get links, but I know that in Outlook you would get buttons). When you press 'yes' or 'no' we would expect that the system automatically approves or rejects the basket in SRM with no intermediate email which may be manipulated by the user. That is: you press 'yes' and the system approves the basket in SRM, no matter if the communication is via email behind, but the goal is to avoid that the user may see or manipulate the email.
The same with the rejection: the user should press 'No' and no intermediate email should be visible to the user.
I know for certain that this requires a modification to the standard, but the question is where and how.
Thanks again!
Ray

SRM Offline Approval via Blackberries

Hi,
We're on SRM 5.5. With the Offline Approval using RBBP_NOTIFICATION_OFFAPP or RSWUWFMLE programs, has anyone managed to setup offline approval to work via Blackberries.
Thank you for your help.
Jennifer Tran

Hi
Yes, but for this you need have SAP MI (mobile infrastructure) configured in the landscape. MI is part of SAP NW. Integration of MI is possible with SRM2.0 and upwards.
For details refer service.sap.com/mobile - mobile procurement
Please go through the related pointers ->
Re: Processing inbound e-mails (RBBP_OFFLINE_EVAL )
Shopping Basket Approvals Through Blackberry
Shopping Cart approval process in SRM using Black Berry
RBBP_NOTIFICATION_OFFAPP vs RSWUWFMLEC
RBBP_NOTIFICATION_OFFAPP vs RSWUWFMLEC
Re: Shopping Cart approval process in SRM using Black Berry
Re: Problem while receiving a mail in blackberry using offline approval
Hope this will help. Do let me know.
Regards
- Atul

SRM : Offline approval process

Hi All,
I'm working on SRM 5.0 . We want to send mail to users outlook/blackberry for their approval. We have scheduled a report RBBP_NOTIFICATION_OFFAPP periodically. The users do get mail in their inbox. But when they reply to the mail the workitem status does not get updated. We have scheduled RBBP_OFFLINE_EVAL for this purpose but still the problem exists.
Is there any setting / configuration that needs to be done ?
Thanks,
Shounak ..

Hi again Shounak,
If all is OK with OSS notes dealing with reports RBBP_NOTIFICATION_OFFAPP and RBBP_OFFLINE_EVAL and Support Package, please have a look at information below.
SMTP service setup must be checked. For this, refer to OSS note 455140 - "Configuration E-mail, fax, paging/SMS via SMTP".
As report program RBBP_NOTIFICATION_OFFAPP, which creates e-mail notification, is already scheduled, there should not have to configure this step.
Nevertheless, SAPConnect administration wil have to be managed to allow SAP inbox mailing.
So, it will be necessary to setup incoming e-mail (use inbound processing transaction SO50 )
You should have one row with values:
- Communication type = Internet mail,
- Recipient address = *,
- Document Class = ICS,
- Exit Name = CL_APPOINTMENT_REPLY,
- Call Sequence = 1.
Moreover, check that user whom execute both reports (he is a system user) receives correctly inbound mail in his Business Work Place ( SBWP transaction when connected with the user in SAP GUI).
For this, check with report RSBCSIN.
Workitem status will not be updated by this system user but by a dialog user whom will process e-mails.
So, you have to forward all mails that reach the inbox of your system user to this other user: use transactions SO36.
Finally, if all this is not enough, you will have to debug report RBBP_OFFLINE_EVAL.
Regards.
Laurent.

Changing the Offline approval email in SRM 7.0

Hi all,
Im working on SRM 7.0(SP1).Im workng on customising the email content for the offine approval email for Shopping cart.The SAP help says the badi BBP_OFFLINE_APP_BADI needs to be used for this.
Now I need to make some changes to the main body of the email.However when i tried debugging this badi,I found out that I cannot read the main body o fthe email in this BADI(Only subject line is available and the first 3 openig lines).I mainly need to change the Item details(dislayed in tabular format) and a/c assignment details(also displayed in tabular format).However I cannot read these details(Item n a/c assignment) in this BADI...
Has anybody worked on similar requirement?I have used this BADI previously in SRM 5.0 successfully.However in SRM 7.0,I found this problem in modifying the email contents for offline approval.
Any inputs will be highly appreciated.
Thanks!
BR,
SRM tech

Hi
Re: shopping cart rejection mail
Re: SRM : Offline approval process
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/10dfad5a-5398-2b10-568b-d3d999d49b5c
which reports are using to send workitem ? since 2 rbbp and rsm reports sends workitem so i think you must drill into the report how workitems are generated and that workitem needs to be modified.
In sost you might seen content of the mail which you are gonna sent.
http://help.sap.com/saphelp_srm70/helpdata/EN/31/ec423b4ac8d506e10000000a11402f/frameset.htm
http://help.sap.com/saphelp_srm70/helpdata/EN/31/47c6cb8e9249f2bc29444212e4704a/frameset.htm
here they have discussed
br
muthu

Different offline approval processes?

I was reading up on offline approval process and it seems that there are two methods of offline approval...one using the RBBP_NOTIFICATION_OFFAPP report and one using the RSWUWFMLEC report. Is that accurate? If so, what is the difference between the two methods?
Thanks for your guidance,
SN

hi
Offline Approval in SRM 5.0
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/10dfad5a-5398-2b10-568b-d3d999d49b5c
SRM : Offline approval process
br
muthu

Offline approval workflow not working - SRM 5.0

Hi Team,
Suddenly we have an issue in SRM production server with Offline approval workflow, inbound mails are not getting processed in SOIN and workitems are not getting cleared. So document status is not getting changed.
There is no problem in receiving the mail, we have all configurations setup as per below link,
Offline approval - general configuration - Supplier Relationship Management - SCN Wiki
Incoming mails are received to system user and then auto-forwarded to dialog user. Dialog user is used to schedule the batch job - RBBP_OFFLINE_EVAL.
Please help to resolve this issue,
Thanks
Rajesh Rajagopal

Can anyone please help me on this issue, offline approval functionality is completely stopped
Please provide your help

Plant getting updated after offline approval of SC in SRM

Hello Experts,
Please guide me in finding out the reason of why the Plant Value gets updated after the Offline Approval is done by the user in SRM.
when the user accepts the SC through mail we see that the SC gets approved status in Portal and in the backend PO we get that the Plant also gets changed.
So please help me in identifying the issue.
Thanks.

Hi Rajat,
We have debugged and analysed this issue, In offline approval system is picking last plant maintained for the company code from the table: BBP_LOCMAP. You can add one more plant to the table and check after offline approval. It will pick new one. Still we have not reached solution point, will let you know once we will find something.
Thanks,
BR,
Basu

Offline Approval in workflow - SRM 5.0

Hi Team,
I am new to SRM Workflow.
I have a task of Offline Approval.
I have one file for which we are developing offline approval process in SRM 5.0
for that we are developing workflow.
I know there is a report in SRM which we can use for offline approval.
But I am not getting it, from where I need to start.
How can I cal that report in Workflow.
How should be my work-flow.
Please suggest your inputs.
Thanks & Regards,
Monika

Hello Monika,
Please, read How-To below:
[Offline approval - general configuration|http://wiki.sdn.sap.com/wiki/display/SRM/Offlineapproval-generalconfiguration]
Regards.
Laurent.

SRM Shopping Cart Offline Approval

1. I see from SAP Note 1166763 there is a Consulting Solution for the Blackberry. I see from various SAP Notes that other customers do approve Shopping Carts via the iPhone.*
Does SAP also have a Consulting Solution for the iPhone?
Are there any additional hardware/software requirements to approve Shopping Carts via the iPhone?*
2. Not all users may have a Blackberry or iPhone. They may have to approve via Mircrosoft Outlook, as described in this URL: http://help.sap.com/saphelp_srm2007/helpdata/en/31/47c6cb8e9249f2bc29444212e4704a/content.htm*
s the Offline Approval method configurable by user? Can some users approve via MS Outlook, and some users by Blackberry or iPhone?

Hi
The Blackberry Consulting solution can be used for iPhone too. The solution works this way, The email communication happens through SRM SErver and your mail server for these devices. When email comes back from these devices, the SRM programs for offline approval reads the emails for some particular action (may be YES NO or , APPROVED etc). If the return email has the information in it, then offline approval programs gets executed and approves the cart.
So the solution is just to decode the incoming email and then process the work item
Regards
Virender Singh

Offline approval setup for SRM 7

Experts,
I have feq uestions on OFFLINE APPROVAL set up in SRM 7.
1. Do I need to scehdule the report /SAPSRM/OFFLINEAPPROVALGET for the inbound emails to be prcoessed and status for shopping carts/PO correctly updated?
2.Do the backgorund jobs (for reports /SAPSRM/OFFLINEAPPROVALGET and /SAPSRM/OFFLINEAPPROVALSEND need to be schdueld with WF-BATCH user only??
3. Also the user used to schedule the jobs should it be a DIALOG user?
4. in S050,should i maintain the email address for the user which is used to schedule the backgorund jobs?
5. In SICF,node configurationfor SMTP need to be maintained ?
Any inputs will be highly appreciated.
Thanks.

HI,
1. it depends on your configuration, if you will use inbound processing or not. If you use inbound (at SO50 the class is set) then you should not schedule the /SAPSRM/OFFLINEAPPROVALGET as a job.
2. it depends on the customer. I have seen with the wf-batch and with other names but with the same rights and config of WF-batch.
3. you can use the swu3 to create the wf-batch user. I have set as type system.
4. yes you need the emaill of the user who is the processor
5. this is a basis configuration, I am not sure. ( you will need to setup the sapconnet)
For more information about offiline approval, please check the following link:
http://wiki.sdn.sap.com/wiki/display/SRM/Offlineapproval-generalconfiguration
Thanks,
Melina

Special characters added in offline approval email

Hi all,
We are on SRM 5.0 SP13 ,ECS
We are facing an issue with the outbound emails sent out from SRM system for offline approval for both shopping carts and PO.
In the main body of the email,some some special characters like ^A are being added at the start of each line.
We have been observing this issue lately after the upgrade of our mail server.
Has anbody come across such an issue in SRM 5.0??Please advise /share your solution/provid some insights.
Thanks!

Take a look at the note and see if it applies to your case.
1019942 wrong encoding for HTML formatted emails

PO offline approval

Dear SRM Experts,
We have offline approval configuration set up and i can say the it is working fine. My SC are getting approved , rejected from mail.
Now i would expect the same to work for PO approval , we have PO chnage approval and any chnage in PO need to be approved. for PO Change the mail are going to the approver and when he clcik on approve by email button in mail i can see an inbound mail entry in SOIN. i dont know why that is not processed.
do we need to make separate entry in inbound processing for PO approval,
please let me know if any answer you have for the same.
cheers
Iftekhar Alam

Hello,
I have seen a similar issue that has been solved by implementing note 1442161.
In addition, check if WF-BATCH user and SAPCONNECT user for inbound processing have the following roles. They are mandatory:
- /SAPSRM/EMPLOYEE
- /SAPSRM/OP_PURCHASER
Then, go to SOIN transaction, menu Utilities -> MIME Settings and set "Always Save" for incoming mails.
If the MIME file is missing, inbound e-mails are not processed.
After this, test with a new shopping cart.
Kind regards,
Ricardo

Workflow not updated in offline approval

Hi All-
I have an issue in offline approval in SRM 7.0 . Program- /SAPSRM/OFFLINEAPPROVALSEND has been scheduled to send email for offline approval and approver receives the mail. When the approver clicks on Approve By Email button, a new email opens with some Guid informations and approver clicks on send button to send the mail.
I am seeing the inbound mail recived by SAP in SOIN -tcode or via In Utilities-Inbox Overview in SCOT. The problem is, the workitem is still in ready status and not changed to complete status.
I havent scheduled the inbound program- /SAPSRM/OFFLINEAPPROVALGET as per SAP library and other SDN posts. I have maintained the following in SCOT (Under Settings-> Inbound processing)
Internet mail xxxx@ xxx.com ( Mail id) ICS /SAPSRM/CL_OFFLINEAPP_INBOUND 3.
My doubt is, do we need to schedule the inbound program or any other program, so SAP will decode the data and update the workflow? or is it enough to maintain the above SCOT settings?
Please clarify above things and help me on how to update the workflow
Vinoth

Thank you Ricardo and Saravanan. I am working on this and waiting for roles to assign. In the mean time, i have scheduled the prog- /SAPSRM/OFFLINEAPPROVALGET and if i approve from outlook, it is updating the status to WF.
Is there any issue, if i use this inbound program in SRM 7.0?
Also, when i approve from outlook, the mail contents (GUID and other technical informations) is in editable mode. As per my client, it should be in disable mode, so the approver will not change the mail contents. I am not able to find the solution for this. Please provide your inputs.
PS: I am using Application Controlled WF
Vinoth

SRM Offline Approval Issue

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