SRM : Offline approval process

Hi All,
  I'm working on SRM 5.0 . We want to send mail to users outlook/blackberry for their approval. We have scheduled a report RBBP_NOTIFICATION_OFFAPP periodically. The users do get mail in their inbox. But when they reply to the mail the workitem status does not get updated. We have scheduled RBBP_OFFLINE_EVAL for this purpose but still the problem exists.
  Is there any setting / configuration that needs to be done ?
Thanks,
Shounak ..

Hi again Shounak,
If all is OK with OSS notes dealing with reports RBBP_NOTIFICATION_OFFAPP and RBBP_OFFLINE_EVAL and Support Package, please have a look at information below.
SMTP service setup must be checked. For this, refer to OSS note 455140 - "Configuration E-mail, fax, paging/SMS via SMTP".
As report program RBBP_NOTIFICATION_OFFAPP, which creates e-mail notification, is already scheduled, there should not have to configure this step.
Nevertheless, SAPConnect administration wil have to be managed to allow SAP inbox mailing.
So, it will be necessary to setup incoming e-mail (use inbound processing transaction SO50 )
You should have one row with values:
- Communication type = Internet mail,
- Recipient address = *,
- Document Class = ICS,
- Exit Name = CL_APPOINTMENT_REPLY,
- Call Sequence = 1.
Moreover, check that user whom execute both reports (he is a system user) receives correctly inbound mail in his Business Work Place ( SBWP transaction when connected with the user in SAP GUI).
For this, check with report RSBCSIN.
Workitem status will not be updated by this system user but by a dialog user whom will process e-mails.
So, you have to forward all mails that reach the inbox of your system user to this other user: use transactions SO36.
Finally, if all this is not enough, you will have to debug report RBBP_OFFLINE_EVAL.
Regards.
Laurent.

Similar Messages

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    Edited by: Abhay Joshi on Mar 4, 2008 5:51 PM

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  • SRM Offline Approval via Blackberries

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    Hi
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    For details refer service.sap.com/mobile - mobile procurement
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    Re: Processing inbound e-mails (RBBP_OFFLINE_EVAL )
    Shopping Basket Approvals Through Blackberry
    Shopping Cart approval process in SRM using Black Berry
    RBBP_NOTIFICATION_OFFAPP  vs RSWUWFMLEC
    RBBP_NOTIFICATION_OFFAPP  vs RSWUWFMLEC
    Re: Shopping Cart approval process in SRM using Black Berry
    Re: Problem while receiving a mail in blackberry using offline approval
    Hope this will help. Do let me know.
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  • SRM Offline Approval Issue

    Hi,
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    Hello Scott,
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  • Changing the Offline approval email in SRM 7.0

    Hi all,
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    BR,
    SRM tech

    Hi
    Re: shopping cart rejection mail
    Re: SRM : Offline approval process
    https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/10dfad5a-5398-2b10-568b-d3d999d49b5c
    which reports are using to send workitem ? since 2 rbbp and rsm  reports sends workitem so i think you must drill into the report how workitems are generated and that workitem needs to be modified.
    In sost you might seen content of the mail which you are gonna sent.
    http://help.sap.com/saphelp_srm70/helpdata/EN/31/ec423b4ac8d506e10000000a11402f/frameset.htm
    http://help.sap.com/saphelp_srm70/helpdata/EN/31/47c6cb8e9249f2bc29444212e4704a/frameset.htm
    here they have discussed
    br
    muthu

  • Offline Approval in workflow - SRM 5.0

    Hi Team,
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    I have a task of Offline Approval.
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    But I am not getting it, from where I need to start.
    How can I cal that report in Workflow.
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    Please suggest your inputs.
    Thanks & Regards,
    Monika

    Hello Monika,
    Please, read How-To below:
    [Offline approval - general configuration|http://wiki.sdn.sap.com/wiki/display/SRM/Offlineapproval-generalconfiguration]
    Regards.
    Laurent.

  • Offline approval for Purchase order response

    Hi All,
    Currently we are in SRM 7.02. we want to know whether offline approval is applicable for Purchase order response (PCO).
    I have searched all available blogs but in Vain. Hope someone can enlighten me in this topic
    Regards,
    Nishanth

    Hi Nishanth,
    We have implemented custom solution for the same in line of SC offline approval process.
    And its working fine in Production environment.
    Check this blog for SC:
    http://scn.sap.com/docs/DOC-56096
    http://wiki.scn.sap.com/wiki/display/SRM/Debugging+hints+for+sending+email+in+offline+approval
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    Ankit Jain

  • Offline approval + Substitution

    Hi Experts.
    We have implemented the offline approval process in SRM server 5.5. But when there is substitution(both active & passive), the both users get the approval email. I am not sure whether it is correct or wrong.
    Could you please calrify me the Offline aproval + substitution with respective approval mail in detail?
    You response will be highly appriciated appropriately.
    Thanks & Regards,
    Pushparaj S.

    Hi Balaji.T.
    sorry for the missing clarity in the formulation.
    What i usually see in my system is, that when a work item is created (in general) than on one hand this work item gets sent via the workflow to the (universal) work list of the responsible. And on another hand, there is also an offline approval mail that is being sent via an email to the approver. In that offline approval mail, there is a description of the shopping cart content and also a link included. Via that link the approver can branch out into the shopping cart itself, out of the offline approval mail.
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    But when the second substitution rule is in use, than there is only the distribution of the workitem to the work list of the delegate there. But the delegate does not receive the offline approval e-mail.
    Thank you.

  • Offline approval isssue

    Hi ,
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    Thanks
    Raghu

    Hi,
    See the solution in the foll link:
    RBBP_NOTIFICATION_OFFAPP
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    Note 1064173 - RBBP_NOTIFICATION_OFFAPP: Incorrect Message Body
    Note 1100912 - E-mail messages for work items with incorrect line break
    Note 1073227 - RBBP_NOTIFICATION_OFFAPP is generating hardcoded #NOTM#
    BR,
    Disha.
    Pls reward points for useful answers.

  • Offline approval query

    Hi Experts,
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    Regards,
    Amish

    Hello Amish,
    You could have a look at RSSOSOES standard report.
    Depending on your needs, create your own specific report.
    Regards.
    Laurent.

  • Rejection email not sent for offline approval to requester

    Hi all,
    We are on SRM 7.1.
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    Hello,
    Please, have a look at wiki below:
    [Enabling WI returning to the requestor when document is fully rejected|http://wiki.sdn.sap.com/wiki/display/SRM/EnablingWIreturningtotherequestorwhendocumentisfullyrejected]
    Regards.
    Laurent.

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