SRM workflow - work Item is not being displayed

Hello,
We have SRM wrofklow configured on Portal and users are already using it.
Recently, we got one issue from the user saying he is not able to see the work item on Portal under UWL.
He can see the same work item in his inbox on SRM system.
I checked for the task# and task# TS40007953 was there in the standard com.sap.pct.srm.core UWL config file but it is not there in uwl.webflow.SAP_SRM UWL configuration file.
com.sap.pct.srm.core has Medium priority where as uwl.webflow.SAP_SRM has low priority.
I tired doing Re-Register as well on UWL system but no success.
Can anyone let me what could be wrong? Where it could be errors? On Portal or SRM?
Thanks in advance for your response.
Thanks,
Bhavik

Hi Bhavik
Usually when there is one user who is experiencing an issue, it is because they have personalizations set on the UWL.
Please clear this users personalizations by doing the following:
Go to system admin, system config, universal worklist and workflow, universal worklist administration. On the administration page, go to click to manage item types and view definitions. Here you will see a tab called reset personalizations. Go there and type in the userid, and reset the personalizations for this user.
If personalizations is not what is causing the issue, check to see if this user is missing a role. You can do a cross comparison of two users in both the backend and the portal. It would be helpful then to also bump up the logging levels on the UWL and look at the latest default trace when this user tries to connect to the portal.
Best Regards,
Beth Maben
EP - Senior Support Consultant II
SAP Active Global Support
Global Support Centre Ireland
**SDN Forum Moderator:
SAP Enterprise Portal: Application Integration
**SDN Universal Worklist Wiki:
http://wiki.sdn.sap.com/wiki/x/ehU

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Craig.you are quite the JATO expert now!
cb
-----Original Message-----
From: Craig V Conover [mailto:<a href="/group/SunONE-JATO/post?protectID=219212113009229091025149066024064239039098124198039130151196028">craig.conover@S...</a>]
Sent: Tuesday, April 17, 2001 8:11 PM
Subject: Re: [iPlanet-JATO] TileView not being displayed
I had this issue a while ago and forget the exact solution Todd gave me, so
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c
----- Original Message -----
From: MShanmugam@c...
Sent: Tuesday, April 17, 2001 7:38 PM
Subject: [iPlanet-JATO] TileView not being displayed
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[email protected]
[email protected]
[Non-text portions of this message have been removed]

Craig.you are quite the JATO expert now!
cb
-----Original Message-----
From: Craig V Conover [mailto:<a href="/group/SunONE-JATO/post?protectID=219212113009229091025149066024064239039098124198039130151196028">craig.conover@S...</a>]
Sent: Tuesday, April 17, 2001 8:11 PM
Subject: Re: [iPlanet-JATO] TileView not being displayed
I had this issue a while ago and forget the exact solution Todd gave me, so
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Try this:
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c
----- Original Message -----
From: MShanmugam@c...
Sent: Tuesday, April 17, 2001 7:38 PM
Subject: [iPlanet-JATO] TileView not being displayed
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Any help will be appreciated .
Thanks
[email protected]
[email protected]
[Non-text portions of this message have been removed]

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