SRS-X7 touch controls no longer working

Hello!
In July 2014, I purchased in Japan the portable sound system SRS-X7. But ever since I updated its firmware to the latest version 2.11.2.06, I lost access to the volume (+ and -) and bluetooth touch controls located at the top of the unit.
I've performed the recommended resets various times (including the hard reset, with the unit attached to my MacBook via ethernet cable), but the problem remains. This seems to be a software issue because, whenever I hard reset the unit, I become able to access the bluetooth touch control in order to perform a new pairing; but then I loose access to it once again.
Until you release a correction it would be useful to downgrade the firmware to the oldest version, but I cannot find it in your support pages.
Since my unit is stil in the warranty period, I would appreciate orientation on how to proceed, if the problem turns out to be a hardware malfunction of my unit.
Thank you!

Greetings and thank you for your message. Unfortunately, we are unable to assist customers outside of the US. We kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
>Joffrey

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SRS-X7 touch controls no longer working

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