SRX1289403589ID - Unabel to call mobile phones | A...

Our Skype account has been restricted, we have a premium package to call Mobiles and landlines. The reason for account restriction was said to be using it on multiple devices. This has been used by me and my husband in our mobile phones and tablet devices. Skype has notified us not to share user credentials to others, which is ridiculous because you cant expect us to have a different skype account for each device in our home.
Below is the email from your customer service agent and we have paid a full membership for whole the year. We are so irritated with the customer service responses that we are getting from Skype which is totally unacceptable.
We do not wish to continue with Skype after this horrible and insensitive experience. We want a refund for the premium that we have paid for the rest of the year which hasn't been used at all.
I hope we get a sensible response atleast through this. The customer support ID is SRX1289403589ID.
Please let me know if you would need any more info in this regard.
Thank you!
Hello Bhaskar,
I received your response,
Actually, a Skype account can't be shared to another user and it must not be accessed by other people, except the owner of the account.
Please refer to our terms of use, so that you may understand the reason why we have blocked your account.
And I would like to reiterate the fact that there's no way for us to refund all your subscriptions / Skype credits, because the account has already been suspended.
Please note that under our Terms of Service, Skype reserves the right to terminate or suspend accounts immediately if our policies have been breached.
Thank you for your patience and understanding. Best regards, Anjo L. Skype Customer Support

if you were calling a mobile number in Kenya, then the charge was correct, according to what I see
Regards,
Neil

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Time Zone/Hora Local: UTC/GMT -7
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Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
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SRX1289403589ID - Unabel to call mobile phones | A...

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