Ssfully download the program?Trying to dowload photoshop elements. I accidentally purchased the 32 bit version instead of the 64. How do I correct this situation, so I can succe

Trying to download Photoshop Elements. I accidentally bought the 32 bit version as opposed to the 64, which is what I need. How do I correct this situation, so I can continue the download successfully?

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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Installed acrobat pro but upon trying to open the program I am directed to a window to purchase on-line version of creative cloud.

Installed acrobat pro but upon trying to open the program I am directed to a window to purchase on-line version of creative cloud. What to do?

Hi Susan,
Please try the following:
The path listed below points to the Library folder at the root of your startup disk, not the Library folder in your user home folder.
Delete all the files from following folders:
/Library/Application Support/Adobe/SL Store/
/Library/Application Support/Adobe/SL cache/
And, delete all files from following folder except cache.db
/Library/Application Support/Adobe/Adobe PCD/
Then launch Acrobat, Accept EULA and enter the serial number again and check.
Regards,
Rave

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Every time I start up Firefox, I receive the following warning/message. Java Script Application. Type Error: Components.classes(cid) is undefined. How do I correct this?

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HT4199 I was trying to fax from my iMac to my HP office jet 8600, ran into a snag, so Ithough I would just print the document , then fax it from printer. I hit print and its telling me its offline, how do I correct this issue?

Hi, I tried to make my first fax from the imac, I went into apple pref. to print and scan to change printer but could not get it to fax.
So I thought I would just print the document place it on the HP Officejet 8600 and fax that way. Now its stuck on print stating I am offline?
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Hello,
Mac OS X: About the Reset Printing System feature ...
http://support.apple.com/kb/HT1341?viewlocale=en_US
10.5/10.6/10.7/10.8 instructions...
In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.
if you hold option and click the "-" tab it resets the printing system.
http://www.macosxhints.com/article.php?story=20031215144430486
Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.
Resetting the printing system in Mac OS X 10.5.x+++
    1.    To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
    2.    Choose System Preferences from the Apple menu.
    3.    Choose Print & Fax from the View menu.
    4.    Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."       As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.
http://support.apple.com/kb/ht1341
Reboot.

Photoshop Elements 6 won't accept my serial number... How do I fix this?

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HaPe

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Welcome to Apple Support Communities
You can download the 64-bit iTunes version from this website > http://support.apple.com/kb/DL1615

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If no backup exists....
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I'm trying to install Photoshop Elements 10 onto Windows XP sp 3. I'm getting error 1335

Hi,
I'm trying to install Photoshop Elements 10 onto a Windows XP sp3 PC. The installer is giving me an error with data13.cab
Have error checked the hard drive
Have defragged the hard drive
Have tried install from internal DVD drive
Have tried install from network copy of the install DVD (made from a different DVD drive)
Have tried install logged into Windows as a brand new user account.
Installer can't get Element_StarFrameCircle.psd, although windows seems happy enough with the cab file.
Have downloaded trial version from Adobe website but that wouldn't run either (exe file is corrupt, but this is mentioned as a possibility on the web site)
Any ideas?
Thanks,
Stuart

Stuard_Hubbard I would recommend following the steps listed in Error 1311, 1335, or 2350 "Source file not found...data1.cab" when installing Adobe products | Windows. The error is indicating there is either a problem with your installation media or the Windows Installer Service installed on your computer. Please feel free to respond to this thread if you have any questions about the steps listed within the document.

I have my redemption code but can't get the serial number for adobe photoshop elements 12 that I jus

I'm trying to find out my serial number. I have the redemption code but can't get the serial number for adobe photoshop elements 12 that I just purchased

Hi KEsheppard
Please refer the link below to get the help regarding redemption code and the serial number:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Let us know if it helps,
Thanks!
Gurleen Kaur

SINCE INSTALLING I.E. 11 IN WINDOWS 7, UNABLE TO DOWNLOAD OR SAVE FILES IN FIREFOX; HOW DO I CORRECT THIS PROBLEM?

This is what I wrote to the Microsoft Community seeking a correction of the issue (still no reply to my request for assistance with this matter from them):
Can I go back to I.E. 10? Ever since I installed version 11, I've had an unstable desktop. It appears to have damaged the Windows Explorer interface in other browsers, such that when I open the popup window to save downloads and/or other files, all that shows up in the window are the "Save" and "Cancel" buttons, but it does not show the interface to choose where to save the file(s), thus I cannot save anything at all in those other browsers. I primarily use Firefox, and every time I want to save a file, I have to startup I.E. 11 to save anything and everything.
I would much prefer going back to I.E. 10 which caused me no such problems; but, if I cannot go back to I.E. 10, how do I correct this issue so I can save files in other browsers? This situation has been going on for months now, and I've waited patiently thinking that there would be an update for Microsoft and/or Firefox (as well as Chrome and Safari) that would correct this problem by now; but, even though I have all of the latest updates and versions installed, no updates have corrected the issue at all. I would very much appreciate any help you can give.
Oh, also, I have tried uninstalling Firefox completely at least twice, and rebooting before reinstalling it to the latest version, but that has not corrected the problem either. I additionally tried turning I.E. 11 off in Windows, and then tried running Firefox to see if the download interface would be restored, but it still had the very same issue(s) [no ability to choose the place to save files, and thus being completely unable to save any downloads and/or other files]. I can't believe that this problem has been going on for so long now without any update(s) resolution.

The following is the latest that I've written to Microsoft about this entire matter:
You're still not getting it. I've never had a problem with downloading and/or saving files in I.E.; and I very clearly explained to you guys that the problem is in the other browsers, but it's caused by a malfunction in the Windows Desktop.
Why can't someone with English as their first language, please help me?
But, regardless, just in case your recommendation(s) had anything to do with anything, and were perhaps creating the problem in the other browser (though I was pretty sure that it had nothing to do with my problem), I made I.E. the default browser; yet, of course, that did NOT correct the problem. Also, when I set I.E. as the default browser, the explorer.exe file crashed and restarted.
Nevertheless, because I (wrongly) thought that I couldn't uninstall I.E. 11, because somehow I missed the listing for it in Windows Programs and Features, I went to the latter again and found I.E. 11 listed this time, and uninstalled it. After it completed, I rebooted the laptop. Then I went into Windows Update and looked for what version of I.E. it was then going to want me to update to since I.E. 11 was uninstalled.
I saw that I.E. was taken all the way back to I.E. 8 and had updates for it as well as to update to I.E. 9, so I did the former updates first, rebooted, then updated to I.E. 9 and rebooted again. Then I ran Windows Update again checking for new updates, and found that there was a cumulative security update for I.E. 9, which I installed and then rebooted once again.
Then, upon checking for new updates in Windows Update again, I found that the option(s) to update to I.E. 10 or 11 were now optional, which they weren't before, and then I updated to I.E. 10 and rebooted once more. Upon Windows restarting, I checked again for new Windows Updates and there were some security updates, so I installed them and restarted the laptop.
This time upon rebooting, I checked Windows Update for further new updates and there were none; so I'm now completely updated to I.E. 10; but, because going back to I.E. 10 corrected some of the instability with the Windows Desktop, I am ignoring the optional update to I.E. 11, and I am NOT going to update to it again.
Throughout the update process, upon restarting Windows, I kept starting Firefox to see if the "Save As" window then worked, but throughout the entire update process, as well as when I completed it, I still could not download or save files [because the window still doesn't show where to save the file(s)---please see the Print Screen copy of what it looks like, attached to this message (sorry, but I.E. won't let me browse for the file, and the tab or windows crashes and reloads every time when I click "Browse" to look for the file to attach)].
So, I decided to try uninstalling Firefox for the fourth time, rebooting and reinstalling it, hoping that might correct he issue this time since I downgraded to I.E. 10, but the "Save As" window still looks the same, and I am still completely unable to save any files or downloads while in Firefox.
Oh, I also tried resetting all of the Windows Folder Options again to default settings, and reset all of the folders, in case that had anything to do with the problem, but that still did NOT correct the issue either.
I am now going to try creating a new user account also with Administrator privileges, changing Users, trying to run Firefox in it, and see if the problem with the "Save As" window is still an issue....
In the new User profile, the situation is even worse. When I try to save any file(s) in Firefox, Firefox crashes (latest version).
I wrote to Firefox a couple of days ago, but an arrogant "techie" is giving me the run around and is not helping me, and no else is helping with the matter so far.
Postscript: Now Windows Explorer (the explorer.exe file) that runs the desktop crashed and restarted again twice while I was trying to print a file, and it appears that it won't let me print at all anymore.

My mail won't load via iCloud on my desktop. It comes up with the message "Missing resources". How do I correct this?

My mail won't load via iCloudonmy desktop. It comes up with the message "Missing resources". My network is working properly and I've checked Apple's reporting system to see if any systems are down (they are not). I am asked to submit the report to Apple (which I have)...but how do I correct this error sothat I can access my mail via iCloud on my desktop iMac?

Here is the error message information: DOES THIS HELP ANYONE FIGURE OUT WHAT IS HAPPENING? All other iCloud Services work.
IS FATAL
true
APPLICATION NAME
mail
TITLE
Mail could not be loaded
MESSAGE
There was a problem loading the application due to a possible network error or missing resources. Please try again.
LOG
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: MAIL in main()
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: Creating local CK.User object
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: Creating local CK.AccountPreferences object
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: --> Request 1:   POST to https://p04-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=548F3122-7920-4BB0-8988-1F5BFD99D289&dsid=1018646875, headers: Content-Type=text/plain, body: (omitted)
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1426606530328/1
wmsid: null
params: {"locale":"en-us","timeZone":"US/Eastern"}
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: SC.Object:sc1473:dispatch('load content')
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: SC.Object:sc2647:dispatch('noContent')
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG:   "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG:     -> entering "6.2.2 No Content"
Tue, 17 Mar 2015 15:35:30 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
Status:0
Request:/wm/preference
Wmsid:null
Redirect Count:1
Timeout Redirect Count:1
ResponseText:
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: --> Request 2:   POST to https://p04-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=548F3122-7920-4BB0-8988-1F5BFD99D289&dsid=1018646875, headers: Content-Type=text/plain, body: (omitted)
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1426606530328/1
wmsid: null
params: {"locale":"en-us","timeZone":"US/Eastern"}
Tue, 17 Mar 2015 15:35:30 GMT: ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:
responseText: ,
this._redirectCount: 1
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: <-- Response 2: 0 (84ms), headers:   body: (empty)
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1426606530328/1,httpStatus: 0,round trip time: 85ms, wmsid: null
Tue, 17 Mar 2015 15:35:30 GMT: ERROR: retrieveResponseError:
ServerPreferencesDataSource.retrieveResponse
error:-1/0
guid:serverPrefsGuid
Tue, 17 Mar 2015 15:35:30 GMT: ERROR: Bootstrap error: Preferences.RefreshError
TYPE
server
APP STATECHART
SC.Statechart:sc1031
initialized: true
name: cloudos-statechart
current-states: [
    active.application.displayingCurrentApp
state-transition:
    active: false
    suspended: false
handling-event: false
BUILD NUMBER
15B.169e9f7
TIME
Tue Mar 17 2015 11:35:32 GMT-0400 (EDT)        (1426606532298)
HOST
www.icloud.com
USER AGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/600.3.18 (KHTML, like Gecko) Version/8.0.3 Safari/600.3.18
DSID
1018646875
ENVIRONMENT
PROD
RECENT LOG MESSAGES
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: MAIL in main()
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: Creating local CK.User object
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: Creating local CK.AccountPreferences object
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: --> Request 1:   POST to https://p04-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=548F3122-7920-4BB0-8988-1F5BFD99D289&dsid=1018646875, headers: Content-Type=text/plain, body: (omitted)
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1426606530328/1
wmsid: null
params: {"locale":"en-us","timeZone":"US/Eastern"}
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: SC.Object:sc1473:dispatch('load content')
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: SC.Object:sc2647:dispatch('noContent')
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG:   "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG:     -> entering "6.2.2 No Content"
Tue, 17 Mar 2015 15:35:30 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
Status:0
Request:/wm/preference
Wmsid:null
Redirect Count:1
Timeout Redirect Count:1
ResponseText:
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: --> Request 2:   POST to https://p04-mailws.icloud.com:443/wm/preference?clientBuildNumber=15B.9bb3ce9&cl ientId=548F3122-7920-4BB0-8988-1F5BFD99D289&dsid=1018646875, headers: Content-Type=text/plain, body: (omitted)
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1426606530328/1
wmsid: null
params: {"locale":"en-us","timeZone":"US/Eastern"}
Tue, 17 Mar 2015 15:35:30 GMT: ERROR: GIVING UP ON RETRIES, CoreMail.MailRequest.willReceive:
responseText: ,
this._redirectCount: 1
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: <-- Response 2: 0 (84ms), headers:   body: (empty)
Tue, 17 Mar 2015 15:35:30 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1426606530328/1,httpStatus: 0,round trip time: 85ms, wmsid: null
Tue, 17 Mar 2015 15:35:30 GMT: ERROR: retrieveResponseError:
ServerPreferencesDataSource.retrieveResponse
error:-1/0
guid:serverPrefsGuid
Tue, 17 Mar 2015 15:35:30 GMT: ERROR: Bootstrap error: Preferences.RefreshError

I tried to open Photoshop Elements 11. I got a message that components of the application are missing and that I needed to reinstall Photoshop Elements. I purchased the software by downloading it from Adobe so how can I reinstall it?

I tried to open Photoshop Elements 11. I got a message that components of the application are missing and that I needed to reinstall Photoshop Elements. I purchased the software by downloading it from Adobe so how can I reinstall it?

Are you launching Pages from an icon in your Dock? Installing the update does not change the Dock icons & it does not remove the older versions. Go to your Applications folder & launch the new Pages from there.

HT4463 I am trying to open photoshop elements but it is telling me a need an app to do so. What do I need in order to open the photoshop elements 11 that I have purchased and downloaded on my laptop?

I am trying to open photoshop elements 11 which I purchased and downloaded but it is telling me I need an app to do so. What do I need in order to open photoshop elelements 11 and where to I find it?

From where did you purchase Elements? If you didn't get it from the Mac App Store, from where did you get it and what is the file format, or just the full name of the file?

Ssfully download the program?Trying to dowload photoshop elements. I accidentally purchased the 32 bit version instead of the 64. How do I correct this situation, so I can succe

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