SSL error logging into Financial Reporting Studio

We are using Financial Reporting 11.1.2.1, patch 120. We terminate SSL at a load-balancing appliance, therefore, none of the Hyperion services have SSL enabled.
Users were able to log into Financial Reporting Studio (FRS) using https://servername:port successfully until we installed a new digital certificate in the virtual IP on the load-balancing appliance. Now when the users try to log into FRS, a SSL handshake error is written to the client log file. See below for full error.
We have restarted all Hyperion services and verified that browser access to the EPM environment is working using https. We also tried uninstalling the FRS client and reinstalling, but get the same error.
The original digital certificate was not imported on the Hyperion servers or client machines. The new digital certificate has not been imported either.
Oracle Support said that we need to create a keystore file on each client machine and import the new digital certificate.
Wondering if anyone else has run into this issue or can explain why we would need to import the new cert on each client, when we never had to import the original cert on the client?
We also verified that if we revert back to the original cert on the load-balancer, the users can log into FRS.
Thanks,
Robin
FRClientLogging.log:
[2012-05-15T09:39:19.438-06:00] [EPMFR] [ERROR] [] [oracle.EPMFR.core] [tid: main] [ecid: 0000JTH9owO5EgG6yzFg6G1FgbYb000000,0] [SRC_CLASS: com.hyperion.reporting.registry.FRSystem] [SRC_METHOD: getObjectFromURL] [[
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
     at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Alerts.java:174)
     at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1611)
     at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Handshaker.java:187)
     at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Handshaker.java:181)
     at com.sun.net.ssl.internal.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1035)
     at com.sun.net.ssl.internal.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:124)
     at com.sun.net.ssl.internal.ssl.Handshaker.processLoop(Handshaker.java:516)
     at com.sun.net.ssl.internal.ssl.Handshaker.process_record(Handshaker.java:454)
     at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:884)
     at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1112)
     at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRecord(SSLSocketImpl.java:623)
     at com.sun.net.ssl.internal.ssl.AppOutputStream.write(AppOutputStream.java:59)
     at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:65)
     at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:123)
     at org.apache.commons.httpclient.methods.EntityEnclosingMethod.writeRequestBody(EntityEnclosingMethod.java:506)
     at org.apache.commons.httpclient.HttpMethodBase.writeRequest(HttpMethodBase.java:2114)
     at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:1096)
     at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:398)
     at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
     at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
     at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:323)
     at com.hyperion.reporting.registry.FRSystem.getObjectFromURL(Unknown Source)
     at com.hyperion.reporting.registry.FRSystem.lookupHsServer(Unknown Source)
     at com.hyperion.reporting.javacom.HsServer.getServer(Unknown Source)
     at com.hyperion.reporting.javacom.HsHelper.getServer(Unknown Source)
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
     at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:294)
     at sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:200)
     at sun.security.validator.Validator.validate(Validator.java:218)
     at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.validate(X509TrustManagerImpl.java:126)
     at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:209)
     at com.sun.net.ssl.internal.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:249)
     at com.sun.net.ssl.internal.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1014

fixed by creating local keystore on each client machine, importing the certificate into the keystore and adding the following registry entry on each client machine:
-Djavax.net.ssl.trustStore=full path to keystore file.
registry entry added to HKEY_LOCAL_MACHINE\SOFTWARE\Hyperion Solutions\Hyperion Reports\HReports\JVM
still no answer from Oracle Support as to why it was necessary to do this for the new certificate when we did not have to do this for the original certificate.

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