Ssl_error_rx_unknown_record_type
I keep getting this pop up box saying:
An error occurred during a connection to support.mozilla.org.
SSL received a record with an unknown content type.
(Error code: ssl_error_rx_unknown_record_type)
Is this the only website with the problem??
In case one of your extensions is involved, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]].
You can restart Firefox in Safe Mode using either:
* "3-bar" menu button > "?" button > Restart with Add-ons Disabled
* Help menu > Restart with Add-ons Disabled
Not all add-ons are disabled: Flash and other plugins still run
After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (''not'' Reset).
Any difference?
Similar Messages
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I am connected to my work network. The proxy is not on. I have reset the winsock. Flushed the DNS. Ran the microsoft tweaking tool. I have turned off my antivirus software. I have pretty much done everything I can think of and it will not work I keep getting this error.
Hello,
I found an older issue that is the same as yours and would like you to try the solution that was posted there
''jscher2000 [[#answer-707877|said]]''
<blockquote>
Is this the only website with the problem??
In case one of your extensions is involved, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]].
You can restart Firefox in Safe Mode using either:
* "3-bar" menu button > "?" button > Restart with Add-ons Disabled
* Help menu > Restart with Add-ons Disabled
Not all add-ons are disabled: Flash and other plugins still run
After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (''not'' Reset).
Any difference?
</blockquote>
Credit goes to jscher2000 at the following post
https://support.mozilla.org/en-US/questions/1053515
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