SSO to Crystal enterprise eportfolio with SAPLOGONTICKET

Hi
We have setup Crystal Enterprise V10 to SAP Authentication and we are able to connect to Crystal eportfolio with SSO from EP6SP2 app integrator based iview without any problem, by giving R/3 userid, password via usermapping.
We have loaded verify.der from EP6SP2 in SAP R/3 and SAPLOGONTICKETS are working fine with other ESS iviews.
However for the Crystal eportfolio app integrator based iview if we change the logon method from UIDPW to SAPLOGONTICKET we are getting the login screen from Crystal eportfolio prompting for userid/password.
We have loaded verify.der in SAP R/3 and SAPLOGONTICKETS are working fine with other ESS iviews.
These are our settings on the app integrator based iview in EP6SP2:
URL template:
<System.protocol>://<System.server><System.uri>?<Authentication>
URL template fraction for SSO2:
MYSAPSSO2=<Request.SSO2Ticket>
URL template fraction for usermapping:
usr=<MappedUser>&pwd=<MappedPassword>&aut=secSAPR3
Required instance profile parameters on R/3 were set correctly, and all servers are referred with their FQDN.
Did we miss anything else that is specific to Crystal eportfolio? Has anyone successfully connected to Crystal eportfolio V10 from EP6SP2 using SAPLOGONTICKETS ? Appreciate if someone can share their experience.
Thanks
Nagesh

Hi Ingo
Thanks for your response.
1. URL that I am calling from inside the 'App Integrator' iview to access Crystal eportfolio is:
Name of the server:
<hostname>.<domain>.com
Protocol of target system:
HTTP
URI of Web Application:
/crystal/enterprise10/sap/ePortfolio/en/logon.csp
URL template fraction for Single Sign-on (SSO2):
MYSAPSSO2=<Request.SSO2Ticket>
2. URL of the Portal:
http://<portal_hostname>.<domain>.com
In both the above URLs, the <DNS domain> is same.
3. Log on to standalone eportfolio works perfect with 'SAP' Authentication. SAP User can logon to eportfolio directly from the browser using SAP userid/password.
For the above iview when SYSTEM is changed to UIDPW logon method it works perfect, and Portal user can get into crystal eportfolio from the app integrator based iview without any problem.
Once the logon method ( SYSTEM property) for the above iview is changed to SAPLOGONMETHOD single sign-on is not working anymore and the user receives Crystal eportfolio login screen.
Question is:
a) Can logon.csp file from Crystal handle SSO cookie coming from Portals and authenticate the user against SAP R/3, and let the user login successfully ??
b) Is the URL template fraction for single sign-on (SSO2) given above is corrrect/complete?
c) On support.businessobjects.com website I found that this is a known problem for Crystal 8.5 with Track/Problem ID: ADAPT00094464 and fix was given via CE8.5 Service Pack-I. Since we are running Crystal V10 I assume that this has been taken care of in the new release. Is it not true? or is there seperate service pack for V10 too..? Please let me know.
Thanks in advance.
Nagesh Seemakurty

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Posted: Apr 21, 2008 6:53 PM E-mail this message Reply
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