SSOException for Netscape browser but not IE

We are getting an SSOException (service URL not found: session) error when a user tries to log in using Netscape and they get bounced out with an invalid session message; however, the user is able to log in just fine if they are using Internet Explorer. After investigating the debug and log files, I can see that the problem is that when users log in with Netscape, the initial session id that is set with a cookie on the browser before the user authenticates is not being found by the Identity Server so it issues a new session id for the authenticated user. Therefore, I see a valid session for the user in the IS console, but the cookie stored in the Netscape browser has a different session id that is not valid (it was issued pre-authentication).
The Identity Server is not having a problem with Internet Explorer (the logs show that the initial session id that is issued is the one that it finds and uses after the user authenticates).
The Netscape browser is set to accept ALL cookies. In fact, when I configure the browser to warn me before accepting a cookie, I can see the initial cookie JSESSIONID being set on the Netscape browser.
The weird thing about this whole thing is that up until last week, this was working fine in both browsers with their current configurations. We did change some configurations in the Identity Server to use the LDAP across SSL but I don't see how that would affect the browsers and the Identity Server's ability to locate the cookie in each browser.
The only thing I can figure out from the debug files is that in the amAuth debug file, you can see where an initial session id is being set by a Netscape user, and after they hit the Login module, the session id is not found and a new one is issued. In IE, an initial session id is set and after the Login module, the initial session id is found and continues to be used. I cannot figure out why the Identity Server doesn't see the Netscape user's initial session id. I also cannot figure out what we could have changed that would cause this error to start happening only in the last week.
Does anyone have any ideas as to where I might look?

It sounds like you have malware on your computer. See [[Is my Firefox problem a result of malware#w_how-do-i-get-rid-of-malware|How do I get rid of malware]] for help.

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