SSP renewal did not go through

Wow, I've spent at least $10,000 renewing my LabVIEW over the years. I placed the the renewal for this year one week before the quote expires. I get an email next day saying that my order was received. Today I get an email saying it's going to expire today. I browse to the quote and there is a big green banner on the page saying that the quote was ordered. I go to my orders and the last order shown is last years SSP. At that the bee's knees?

I really hate to say it but,  NI really just wants the dollars, yen. won, baut, pounds or euros..... (they ain't too picky 'bout that- metals may need to be negotiated at market rates) 
You orderd it- The customer service reps will deliver.  It just takes a "Call-Me" and an active phone number attached to your NI.COM Profile.
Jeff

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