SSPR password Reset issue

Hi Techies,
I am facing a issue in resetting the password of the users. The user is able to register the password on the registration portal by giving all the answers but when trying to reset the password from the FIM password reset portal, giving the user name as
Domain Name\Username
and after providing all the answers which were used while registering the user for password reset,i get to the next page and able to enter the new password and confirm password. But just a click on Next, I receive the following error
An error has occurred. Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000)
working on FIM 2010R2 SP1.
PLease help in this.
Thanks in advance
Varun

Have a look at the following posts. May be you'll be able to troubeshoot the error.
http://blogs.msdn.com/b/ms-identity-support/archive/2013/01/18/fim-troubleshooting-sspr-error-3000.aspx
http://technet.microsoft.com/en-us/library/jj134289%28v=ws.10%29.aspx
https://social.technet.microsoft.com/Forums/en-US/69ac3bbb-e66f-4a2e-a01e-2f3490fe5ef4/facing-issues-with-sspr-in-fim-2010-r2?forum=ilm2
If you are working on Windows Server 2012, there may be additional things related to Cryptography Algorithms you might need to disable.
Regards Furqan Asghar

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