SSRS - Action: MailTo not working in Excel Export

Hello:
In my reports, I have a link that enables users to send me an email if they want to provide feedback. This is done by using a "mailto:" expression in Action.
If the user clicks on the link in IE, the link functions correctly and Outlook will open up with my email address, the Subject I've specified, etc.
However, if the user exports the report to Excel and then clicks on thel link, a "Reference is not valid" error message gets thrown. This is because the link automatically have
file:///tempFileLocation/fileName - appended to the beginning of the link. Therefore it becomes something like "file:///tempFileLocation/fileName - mailto:emailAddress?subject=subjectName"
etc.
Why is the file location automatically appended to the beginning when the url is "mailto:"? The other links will export and function correctly when exported to Excel. However, any link with "mailto:" Action
will not work when the report is exported to Excel. What is the fix for this?
Thank you in advance!

Hi yosedesh,
According to your description, you create an action to open Outlook email. The action works fine in IE, but after exporting the report to an Excel file, the action can’t work correctly.
In Reporting Services, when we create an expression and concatenate the ‘MailTo:’ to the beginning of the field for the “Go to URL” option, the hyperlink will be changed after Excel render automatically. The hyperlink will add the name of exported Excel
file at the beginning of the hyperlink like you mentioned. This is a by-design behavior. So in your scenario, if you want users to open outlook email via the hyperlink, you have to modify the hyperlink within the Excel file manually.
If you have any question, please feel free to ask.
Best regards,
Qiuyun Yu
Qiuyun Yu
TechNet Community Support

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